This is a letter I sent to the company.
I recently was on vacation in your great state of Massachusetts and had difficulty with my recently purchased used car. My Coleman cooler blew the fuse and I was unsure how to fix it. In this modern age, I soon would be without my GPS and cell phone.
In a panic, I called your dealership and spoke with Pete Seymour and explained my situation. He told me to come right in and he would fit me in. I called back for directions and a woman answered and gave perfect directions. When I arrived with my two senior parents, they were immediately seated in an air conditioned waiting room.
I worked with Pete and the other gentleman next to him. They immediately found a young man to troubleshoot the fuse issue. This Oldsmobile Silhouette Premier has 3 fuse boxes! He reviewed the manual and found the correct panel. Thanks to computer schematics, he was easily able to find and change the bad fuse. He showed me which fuse and how to change it, if it occurred again!
There was NO CHARGE for their services.
Thank you for continuing to run a business where customer service is important! Please thank your entire team for a job well done. read more