Usually I really like Burgerville, but tonight's visit was an astounding miss. Came through at about 8:30PM. No line in the drivethrough at all. Ordered a burger and fries, not in a combo meal. Pulled up to the first window, the guy held the card reader out the window, and told me to pick an option (I couldn't really hear him, he talked fast, plus the noise of traffic driving by outside) and then I could make the payment. The text on the card reader screen was tiny and I could barely read it. But, it showed options on it for a tip. 0%, 15%, or 20%. I couldn't figure out which button to push because the screen showed to press 1, 2 or 3, but the buttons on the keypad started with 4 and went up to 9 and 0. It took me a minute to figure out that they'd covered the 1-3 buttons with the 0%, 15%, and 20% labels. Tipping? On drive through? At a place that, to my knowledge, pays their workers a fair wage and provides benefits (I just checked their website; while I don't know what exactly they pay their workers, they do provide benefits, and even tuition reimbursement). This...didn't feel right, but I went ahead and hit the button for 15% because I would've felt guilty hitting 0%. Drove up to the second window and my food was handed out the window within about a minute. I drove straight home, about 5 minutes, and sat down to eat. The fries? Crispy, hot, perfectly salted deliciousness. The burger? Polaroid worthy. Seriously, it looked like what they could have put it on their menu. It would have been so much better if it were hot. Don't get me wrong, it was definitely hot at some point, the burger was cooked through, but this had clearly been left out from under the heat lamp for some time. I'm so, so disappointed. Even more so now that I handed this place 15% on top of whatever my bill was to be given cold food. I know, it's not a large amount of money, but it's the principle of the matter. read more

It's great you are offering breakfast, but have an option that is sausage without the egg. It was pretty pricey for one biscuit even after saying no egg. Also, customers are likely on their way to work and don't have time to be grabbing your device at the window and having to figure out buttons. Just swipe my card and let me go. The friendly employee was explaining which options to choose, no, 15, 20...I didn't know I'd have to get my glasses out to be able to read a device before getting my food. It's a drive thru, it's breakfast time, make it simple and quick please! read more

Burgerville - Burgers Near Me - Vancouver, Washington

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Burger was so so, dry no lettuce or tomato. But the big disappointment was the ice cream cone. It was the reason I used to come to Burgerville. They have doubled the price and cut the size by about 75%. It was like the old Kiddie cones they sold For $.50. Will not be back! read more

My Pacific Northwest Trip is not complete without at least one stop at Burgerville. We arrived late and happened to be staying in Vancouver for the first part of our stay. Got to hit this place up on the first night. I was not disappointed. Just a double cheeseburger did the trick. We don't have anything quite like it in San Diego. These are tastes that bring back great childhood memories. I so wanted to try their seasonal desserts of Marionberry Sundae and a dessert made with peaches and cherries. I resisted this time. I love all of their seasonal items and think that it is great that they try to use local products when they can. read more

Burgerville - Double cheeseburger with fries - Burgers Near Me - Vancouver, Washington

In general, I love Burgerville. This trip was interesting. Not sure if the road noise interfered with the speaker, but it took a lot of repeating to get the order correct. Get to the window and pay they show the screen and actually say, "choose tip one or two or no tip" which were 20%, 15% or no tip. I'm not tipping those amounts for drive through would have been $10. I did state if there was another option, I would tip. He looked at me like I offended him. The next window had me pull around to wait what they said would be 2-3 minutes...15 minutes later, I get my food and drink without the onion rings. In my gut, I didn't like the two possibly 3 workers interaction with me. From the person taking the order, to the one requesting the tip and from the person having me pull up to the one bringing my food out. All seemed extremely unfriendly. read more

great service and welcoming staff! food was cooked well and came out fast, especially given how busy it was at the time. We have been going to burgerville for a long time and this location keeps up the great tradition of quality, speed and friendliness. read more

Terrible food! So expensive and so incredibly greasy. Burger falling apart sopping with grease. Fries were dry and stale. 2 small burgers and 2 small fries $22. No thank you. read more

Rosemary Fries was delicious! Had the colossal burger but next time I will order the 1/2lb instead of the 1/4 lb. Besides that everything was yummy. read more

Customer service was ok, but a bit slow. I was there to try breakfast from Burgerville and I was totally shocked at what I attempted to eat as I got food to take to my brother's place nearby. I ordered the breakfast bowl with sausage and it scary bad. Seriously. They cooked up s sausage patty and it was cut into like 5 little pieces and placed on top of the egg. Oh my word. Just beyond disappointing. Not planning on trying that again., read more

I ordered three very small cheeseburgers a large fry, kids chicken and fries and a weird box of water. Fast food is meant to be fast, affordable, and decent quality. Our food was fast enough. But chicken was tiny. Fries were pretty good. Burgers were Luke warm at best. And this cost over $29.00. Then I was given the option to tip when I paid. And such tiny portions of below average food. And that is being kind. I will never ever ever go to a burgerville again. What happened to this franchise? Horrible. And tips at a drive through??? Like they don't over charge already? Disgusting. Unaffordable for so many already. And not good. Sorry. read more

Cheeseburgers are my favorite food and I was craving one Thanksgiving weekend. My brother-in-law who is from Vancouver suggested we all get Burgerville for lunch. I was told Burgerville is like their version of In-N-Out and Shack Shake. We all got the Northwest Burger and my sister and I shared the Rosemary Sea Salt Fries. The burger was yummy and the fries were bomb! Make sure you get a side of their Burgerville Sauce. It reminds me of In-N-Out's Animal Spread, but instead of it being ketchup-based, it tastes like it's a mustard/mayo spread. read more

I just wish the shake I received looked like the pictures, a full shake with a little whip on top, instead I got half a shake and mostly whip cream , someone was not watching their quality read more

Always seemed a bit pricey but it's convenient for the year that we've lived in the area. A No. 6 and 'make it a basket' for $19.19 including a 20% tip. Never ever tip in advance, you'd think I know this by now. Always a bad idea. Anyway, order delivered to my table 11 minutes later (ok, whatever) but they 'ran out of trays so I had to put it in a bag'. I've been in the place 15-20 minutes with no more than 4 tables, and when my order was delivered one has come in after me and you're out of trays? Having a fifth tray blows your budget? We'e my fries cold because it took that long to come up with another option besides a tray, or is that the bonus of my 20% tip? The dozen or so buns on the floor in the kitchen was a bit off-putting so I guess it's all becoming clear. Not sure I ever need to come back. read more

I need to begin with we only went through the drive through to be fair. Placing our order was easy and the person who took our order was quite pleasant. Unfortunately our journey went quickly downhill from there. We waited way too long, but thought hopefully that means our food will be hot...it was not. We did wait long enough to ponder how expensive it was for the type of restaurant it was. At the handoff we were told what was in our bag. They left off a large fry. My husband asked about our large fry and we were told it was in the bag. Luckily I checked, it was not in the bag. We told our server and his response was, "Are you sure?" Eventually we did get our large fry and as we were getting onto the freeway for a long drive home, we realized there were no straws. Urgh!!! read more

This is going to be a very serious review. The food that I could eat was great. The onion rings live up to their hype and specialness. However, there was a MAJOR issue. I am literally DEATHLY allergic to mayo and raw egg. I have a very serious mast cell disorder that causes me to be very allergic and react very quickly and dramatically to allergens. I ordered the classic burger with no spread and onion rings and told the young man that it was a food allergy issue. I ALWAYS check my food. When the burger arrive, I noticed that tell-tell yellow sauce on top of the bun and immediately recognized it as the secret BV sauce. Like a dummy, I then licked my finger, ingesting a tiny portion. I assumed it was a genuine and forgivable error. However, because I'm fastidious and paranoid, I opened up the burger to check it. It was VERY obvious that a dollop of secret sauce had been wiped off. I can't believe I didn't photograph it!! This sounds dramatic, but, had I eaten that burger, I'd be in the morgue right now. I felt compelled to alert the manager immediately. A very professional young lady, I believe her name is Audrey, was so mortified, so concerned, she was visibly shaking. She could see the sauce and agreed it'd been scraped off. She listened to me and reflected the appropriate amount of shock and disbelief that one of her workers could be so careless and truly reckless. I actually told her this person needs to be fired. Some mistakes aren't forgivable, and if someone does this with intent, is it truly a mistake? I call it VERY, very poor judgment, laziness, a lack of common sense and complete disregard for their customers well being. Many would say I'm to blame and shouldn't eat out if so deathly allergic. I kinda agree and kinda disagree. My request for no sauce isn't asking too much. A conscientious and caring employee can easily make my food safe. Minimal effort, really. However, I hear the naysayers. I hear ya! I want to end on a positive note. The young man who took our order was delightful to the point I knew I'd want to write a positive review just based on our interaction. I saw him enter "No Sauce" into the computer and do not hold him responsible at all. Audrey, the manager is truly wonderful. I can't say enough positive things in regards to the way she handled this. In addition to refunding our money and a giving us a gift card, she asked if I needed any medical help or attention. I do not think this incident reflects poorly on her whatsoever and I hope she continues to enjoy a long and successful career in customer service. After 100 mgs of Benadryl and one EPIPEN, I've completely recovered and think I'll live to see another day! Please, if you have food allergies, always, ALWAYS check your food before eating it! read more

I had gone through the drive-through on my lunch break and I had ordered the kids cheeseburger and the brand new cauliflower bites and the guy told me to pull up to drive-through waiting area to wait for them and had been about 20 minutes and I see where it was at and the manager comes out. She was so absolutely nice and I really don't mind waiting, but she also me a gift card and I just say I really appreciate that and continue to be so sweet and kind and thank you so much read more

The food in my opinion was below average, the onion rings were crispy but had no seasoning to them so they were definitely bland they did need salt. Next I'm going to discuss the chicken strips, I do feel horribly for the chickens that sacrifice their lives to become the chicken strips...... Those poor chickens could have become chicken and dumplings, they could have been paella, Arroz con Pollo, chicken cordon bleu, anything other than those dry, overcooked chicken strips!!!! read more

Burgerville - Chicken strips and fries - Burgers Near Me - Vancouver, Washington

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Food was very good I order the # 6 and a chocolate shake and waffle Fries , Food was fresh the burger was juicy and tasteful the shake was the best shake I've had as a adult when I was a kid love McDonald's shakes but this one blew me out of the water , the only thing need better straw for the shake I used about 5 of them to finish it . other than that it was great the waffle fries were fresh and the dipping sauce chipotle & something but it was a good meal I will be returning their again . The you lady at the register was professional and friendly also the lady that brought me my foot was professional as well and friendly read more

Burgerville - My receipt lunch - Burgers Near Me - Vancouver, Washington

This location doesn't seem willing to put strawberries in their strawberry shortcake. I thought perhaps there was a shortage and offered to pay more to get more in but the person at the drive through told me that there was plenty in there. When I went to another location a week or so later, they put strawberries to the top. When I went back to this one today, again, not enough strawberries to balance the shortcake. Other burgerville locations, 5 stars. read more

I wrote earlier this week concerned mainly about the increased cost. My son took me to BV to get me an order of Onion Rings because I love them. In fact, 25 years ago I used to work at Burgerville and made them. The first picture shows what we got for $6.49. The second picture shows what is on the website as the referred to "order of onion rings". I officially have no excuse, I will need to start making these at home. I can't justify that much money for what equates to half an onion. Love you Burgerville, just can't justify the cost of you anymore. read more

Burgerville - My $6.49 order of onion rings. - Burgers Near Me - Vancouver, Washington

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I could honestly care less about the food and these absurd prices burgerville has due to inflation. I'm solely leaving this review as form of recognition for a stellar employee named Mac. Mac instantly welcomed me and my dad with a friendly attitude and smile, upon entering. He expressed extensive care by going above and beyond with his customer service. If there was one reason to come back to this location or even just a Burgerville in general, it would be solely because of Mac. Get this man a promotion ASAP! read more

I'm a normal person not related to any of the BV employees that post all those positive comments on yelp... yup, a normal person... I'm gonna be straight with you guys: 1). you better not be on a schedule or have any appointments anywhere... this place is "slo-mo"... one person makes the burgers and he is really slow... now, this doesn't mean he's good at making burgers he's just slow 2. you better bring lot's of cash-o-La... you will spend 20.00 (or very close to it) for your "whatever combo"... this gang of folks are very very proud of their offerings... trust me, none of their offerings live up to their reputation... 3. be prepared for surprises... some people might enjoy surprises like missing parts of your order, cold food... and best of all... any special request (like extra sauce) fugget about it... everyone at BV has selective hearing... personally I'm not into surprises at a drive-thru... NOW THE HYPE ABOUT BV... YES, BV USED TO BE GREAT (WHEN GEORGE PROPSTRA WAS ALIVE)... HE WATCHED THE STORES LIKE A HAWK... NO MORE... TRUTHFULLY McD DOES A BETTER JOB ON QUALITY, SERVICE AND PRICE... Now, as a sidebar... BV is great for all those 20 something's that don't know what customer service is, have never had a job and live in their mom's basements...but, for normal folks expecting "better than average" go somewhere else and save money in the process... George must be rolling over in his grave! read more

This is the best burger joint in America, and yes, I have a fairly large sample size under my belt (pardon the pun). Burgerville isn't your typical fast food burger chain -- a lot of their menu is seasonal and many of the ingredients change with the seasons. Walla Walla Onion Rings, for example, or Yukon Gold potato Waffle Fries, aren't on the menu year-round. They also have a ridiculously good pumpkin shake that's only on the menu during the holidays. It's this commitment to providing locally-sourced, seasonally-available ingredients that sets Burgerville apart for me. The burgers are also amazing, and their sauce is better than any other "secret" sauces that I've tried -- including In-and-Out's version of thousand island. The double beef cheeseburger is perhaps the best hidden gem on the menu, not too expensive but the meat, cheese and special sauce is so tasty. In fact, I love this menu item so much that I once flew back to San Diego with 25 of them so I could keep them in my freezer (so wha, who cares). The Halibut fish sandwich is a very close second -- the fish patty comes out fresh and crispy and the tarter sauce with coleslaw is amazing. The shakes are absolutely worth a special trip to Burgerville. They're made with fresh ice cream and have a northwest richness to them that's really hard to describe. Every flavor I've gotten has been good -- berry, pumpkin, strawberry (REALLY good), chocolate, cookies and cream -- all very good. I love this burger joint. In-and-Out, Whataburger, White Castle, Shake Shack, etc., etc., etc. been there. None are better than Burgerville. read more

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Noticed the car in front got their meal, then after about a minute of going through the sack, he handed it back. Then they gave him another sack that was less full. When I pulled up, they handed me the sack that looked like the one they gave him. I asked, did they just hand him our food. She didn't know what to say, and asked if I wanted to remake it. (No, I like eating food that some stranger was digging around with the fries on top). I said YES, I want it remade. They had me pull around. They brought my order out in about 2 minutes, but I could tell it was not fresh made because it wasn't hot. This is a health concern. Once someone else that DOES NOT WORK at the restaurant touches another customer's food, it should not be re-bagged, but thrown away. This is disgusting and unsafe. I will never eat at another Burgerville again. And I will be reporting this to the Health Department. read more

Cold fries, lettuce wrap was soggy and covered in mayo like they took it out of already made burger bun, shakes didnt have any flavor, colossal 1/2lb burger was a mess. $50 wasted. Food was disgusting, worst experience at a burgerville. Workers are clueless. Will not be going back read more

The grass fed, grass finished burgers, french fries, and shakes are really good. Two thumbs up -- solid choice for an easy, drive-thru meal.

Food was great tasting and restaurant clean staff was polite. Prices are on the high side, 2 people $45 is a bit high. Once in awhile I will return. read more

Worst ever I waited 1 hour in the drive through just for terrible service. Never eat here horrible service I mean terrible never ever go here. read more

Went through drive through at 5 pm on last Sunday. Ordered 3 shakes. Waited 23 mins with only 2 cars in front of us! We were so irritated. There was plenty of staff and they weren't too busy. We sat at the window waiting for order to be handed to me so long I turned my car off! When the guy handed me the shakes he said "thanks for being patient" I told him I'm not being patient at this point. He didn't say anything. But seriously?!?!?! $20.00 for 3 shakes with a 23 min wait! Ridiculous read more

Gotta love a fast food joint that serves a Wild Smoked Salmon & Hazelnut salad. Went there just to try it out and was not disappointed. The salmon was flavorful, a tad bit too salty, but mixed with the greens and cheese it balanced out. Looks like they cover all the basics, burger, veggie burgers, salads and milkshakes. read more

Not happy to get home and find part of our order missing. Not happy with the long wait in line to get food at drive thru. Not happy trying to hit the no tip button several times. {Maybe the missing fries order was our "tip".} Burgers had so much Sauce they fell apart when we tried to eat them. Back to McDonalds. read more

Had to give this place a try, as I had heard a lot of buzz about the seasonal food and better than average Fast Food. Kudos to them for the buzz. Sadly, the highlight was the seasonal Marionberry shake. Also Walla Walla Onion rings were crispy and sweet, served up with a preservative laden sauce in a PC cup. The burgers were about as good as a Carls Junior "$6" burger and cost the same. Dry patty, Soggy bun, funky taste. Burgerville as a company is supposed to be all Green and employee-centric. Maybe they should pay a little more attention to the food execution. read more

What crap they claim it is a 1/4 pound burger and you can't even see the meat. Last time I got the pepper bacon burger 2 paper thin pieces of bacon. Highly recommended if you don't like meat on your burger. Otherwise go down the road to killer burger. read more

Burgerville - Wheres the beef. They called this a burger - Burgers Near Me - Vancouver, Washington

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Wanted to test out the "local" burger joint to see what it was all about as Burgerville is only popular in Oregon & Washington... we are from CA and wanted to taste test. My husband and I appreciated the variety of food and loved the fact that it ran with local and sustainable ingredients. We were able to taste the seasonal rosemary shoestring fries. I had the grilled chicken sandwich.... my husband had the pepper bacon burger and a chocolate milkshake. We loved that we could choose the option of what kind of Tillamook cheese we wanted too! Pepper jack is usually not an option at burger joints. Tasted light and was filling without overwhelming me after grubbing down. Yummmmmm!!!! read more

Burgerville - Burgers Near Me - Vancouver, Washington

Love Burgerville... Clark County Native so I have had my share! :) What I don't understand is why when you order a burger it has a DRIP of Spread on it... So you order "extra spread" and it shows up with 5 tablespoons of it dripping off the edges and makes the burger nearly impossible to eat with your hands even if you do keep it wrapped... So frustrating... read more

Burgerville - Burgers Near Me - Vancouver, Washington

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Every time I visit the NW I gotta go to Burgerville! I want one right now too haha. First off, their quality of food is great. They use as much local ingredients as possible, antibiotic free meats, beef from local farms, wild caught fish, hormone free dairy, and sustainable practices. Awesome, right?! Plus their food tastes delicious... burgers and fish. read more

Burgerville - Hazelnut shake. Delicious! - Burgers Near Me - Vancouver, Washington

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I love Burgerville don't get me wrong. However we ordered 4 shakes online around 2:50, and they said pickup was ready at 2:57. Well we waited in the store and watched as people who came in and ordered got their shakes before ours. It took 23 minutes to get our shakes, and when we grabbed them from the counter and no one had customer service to apologize for the delay. I get being a few minutes over the order pickup time but not by 23 minutes while other people who ordered in store got theirs before us. read more

Very bland burgers and fries. The drive thru took forever and they still got my order wrong. It happens, but I'm guessing the bland food never changes. read more

I thought I would try this place for dinner tonight. 2 people out of six employees were wearing a hat. There were 4 guys all with beards. Not one of them had a beard net. Not sure if the people going through the drive up know what falls in their food at this location. I won't be back there. Yuck. The beards weren't even well kept. Trimmed and clean. Yuck yuck. read more

When I lived within a mile of this place I quickly became addicted. The Bacon Cheeseburger are what I wish IN-N-OUT carried and the milkshakes were heavenly. If I'm ever back in the area I will be stopping by! read more