Donna D.

I actually had this order Door Dashed. The Food is delicious! I had what they call the Trio. I ordered 2 burgers and 1 grilled chicken. Everything was cooked perfectly, including the sweet potato fries and onion rings. This is my 2nd time ordering from BurgerIM and it definitely won't be my last. This is in my top picks for burgers. I'll have to try the regular size burger sometime, but not sure if I can tear myself away from the Trio.

Richard P.

I stopped here with my brother on a weekday afternoon after a round of golf because he wanted to try this place and was hungry. I had other plans for dinner, so I just ordered a bottle of pop. I'm not sure if the man behind the counter was the owner or not, but after I declined to order any food, he offered me a complimentary order of fries. I accepted, and the fries are very good. I am giving this place four stars for the kindness and generosity of the staff.

Aly W.

Not a great experience. The good: online ordering is deceptively painless. You can click on and off whatever you do and don't want on your burger. The bad: they may be out of ingredients and they won't take anything that cost extra off unless you ask. Awkward. The kids meal is supposed to come with a drink but we had to ask for that, too, and the person looked confused and surprised even though it's on the receipt and everything. The ugly: the kids chicken tenders taste as good as they look. The prices are much too high for what you get. Just an uncomfortable unsatisfying experience over all.

Susan S.

Four stars for the great food. Beautiful burgers on gloriously fresh buns, crisp curly lettuce on the burgers. You'll be ordering from an endless array of delicious flavor combinations, so customize away! The French fries were perfect, a mark of a great casual restaurant, as were the onion rings. It got really quiet while we were there. If I had been working behind that counter, I would have to grab a shop rag and some Windex to hit that front door in between customers. Very nice, helpful cashier. You order at the counter and they bring it out to your table. We bussed our our table at the end of our meal. Good value for your money, delicious and well prepared food. We'll be back with our little kids.

Wayne B.

Food here is adequate. Entirely inoffensive, and uninteresting. Meal was fine. I got the Hawaiian salmon sandwich with onion rings. Portion size was fair. I definitely was not hungry when I was done. It was just... average. Stole bites of my kid's chicken fingers, chicken sandwich, and fries to see if maybe I asked a little too much of them. I did not. It was all adequate. Nothing I couldn't get at a local diner for half the price. Meh.

Doris M.

I first came here when it just opened & got to try a little of everything & everything was amazing. Well, food has not changed. (Technically it did, their fries changed & different items on the menu), but they were just as good today. My son got the Lamburger w/Fries & I got the Angus Beef Burger w/BURGERIM Fries w/Garlic Aioli on them. They were phenomenal !!!! I am a garlic freak & that Aioli made them the best fries I've ever had. One of the most wonderful things there that made our short wait seem even shorter, was talking to the nicest guy, Brian, who took our orders & chatted with me about all kinds of things, such as YELP & flowers & plants. He brought in some gorgeous flowers from his garden to brighten the place up. It was a really nice touch. He was so sweet & very helpful ,explaining all the burgers & how you can change anything on them & anything else we wanted to know. Burgerim, give Brian a raise or an "Employee of the Month" plaque on the wall. You have a real winner there. I can't wait to back again , chat with Brian more & try their Grilled Chicken Sandwich with Avocado & of course, the Garlic Aioli Fries. Thank you for a wonderful dining experience.

Christina D.

When you walk into a restaurant during the Saturday lunch rush to find there is no rush, you start to worry that maybe it's empty because the food sucks. That's what my mate and pal thought as we entered the silent room. There are tvs playing cartoons and Food Network on mute, no background music. Me, hungry, and bent on getting a salmon burger decided to stick with my gut. My gut is full and in love. I had to stop to take a picture. The food is so photogenic you'd think they're making models for the menu. It's stable to boot, not threatening to fall out of the buns like some sandwiches I've struggled to eat. I'm not super into ginger or barbeque flavors, so I asked to go sauceless. It didn't affect the moistness of the fish, as it still was a well seasoned flaky patty under the fresh rings of pineapple. The bun was bouncy. I can honestly say that for all the fish I've eaten in my life, this may just be my favorite. My company both ordered burgers. My pal kept interlacing her bites with the word perfect. I lost track of how many times she said it, pointing out how they use real cheese. The sauce was reminiscent of a spicy ketchup without setting the mouth on fire. Which wouldn't have been a problem, because they offer cold beverages too. My pal got a chocolate tea. It was darker than it was sweet, chocolate visibly pooling at the bottom of her cup. It's thin enough to blow bubbles, unlike the the cookies and cream shake my mate got. It was still slurpable, like a melted Oreo, though if you try to blow a bubble, you're only gonna get a bloop. They both got potato sides, fries for her and onion rings for him. I stole one of each, noticing how there wasn't any greasy residue in the paper trays. The sizable onion ring had an audible crunch, and the fries were crispy while remaining soft on the inside. I'm usually a glutton for salt, yet these weren't at all, and somehow were still perfect. The food is halal, so it tastes super clean. They also made sure to put nutrition facts on the menu, which was helpful, seeing as how this is a place where you're going to want to indulge, and won't feel guilty for a second when you do.

Steven M.

Burgers are fun, burgers are important, and most of all.....burgers are delicious. So when I finally remembered that BurgerIM opened on Hertel I madee sure I came here to try me a burger (or two thanks to the minis). I stopped in here last Sunday and to my surprise the building was absolutely freezing, to the point where everyone eating there had winter coats on, strange. The place itself is very spacious, has some televisions out so you can keep up with sports, and of course, a menu featuring a bunch of different types of burgers, side dishes, and milkshakes to make even the grumpiest people smile for at least a second. I was struggling to pick just one so I ended up ordering the 2 minis with one being a cheeseburger and the other being a fried chicken sandwich. We also ordered a side dish of onion rings and I definitely ate a some of my girlfriends French fries. How was the food you ask? Cheeseburger- I was a big fan of the cheese and the burger. I would definitely rather eat this then go to a fast food chain like McDonald's or Burger King and I was even a fan of the presentation. Fried Chicken Sandwich- the chicken was good, the breading was good, and that's what makes for a good chicken finger sandwich. Thumbs up! French fries- the fries were small and round and even though I wasn't sure what to think at first, I was left smiling after eating one. These small little potatoes slices were absolutely delicious! Onion rings- pretty typical onion rings, but not in a bad way. These guys were crunchy and totally tasty. Overall, I really enjoyed my first ever experience at a BurgerIM. The food was good, the place was nice, and the employee working was friendly enough. Come check this place out for yourself!

Tianna C.

This is a great place to stop if you want food fast, but better than fast food quality. The menu a great selection of burgers. Beef, impossible beef, chicken, salmon, all the types of burgers you can think of. If you can't choose just one they also have an option where you can get 2 or 3 smaller versions. Great idea! I went with a regular sized burger and fries. All around the food was pretty good. It was done pretty quickly too. I'd return here for sure in the future.

The burger was okay, not the best I've had in the world but it was something. I started to eat and enjoy my food and then I noticed something, there was glass in my burger. I immediately called the restaurant and the service I received was mid to horrible, they answered the phone then immediately hung up. Next call they answered and just said they'll make a new one, but I don't want a new one I want my money back, now I have to go through ubereats to get a refund for the GLASS that I found in my burger from THEM. This is ridiculous and my health was at risk so be WARNED.

Pratik K.

We went for a trip to Buffalo recently and the cold made us crave for Burgers real bad! With some research on Yelp we came across this Gourmet Fast Food chain. We were sold at the concept of Gourmet Fast Food itself. This particular outlet is the flagship outlet of Buffalo and we were excited to check it out. Upon entering, you're welcomed into this huge, well lit and immaculate place with lots of seating space. Be ready to have your expectations of getting into a shabby fast food restaurant shatter right after stepping in here. The staff were kind enough to help us select the right dishes as per our preferences. With their suggestions we were all set with our order. We started off with the BurgerIM Fries and the Onion Rings. Firstly, the Onion Rings were simply out of this world. It's crunch is so loud that it can be heard from another city(not kidding) and pairing it with their house sauce gives you a one way trip to food coma! Their Fries are served cottage cut style and are perfect to nibble on with your burgers and drink. Next up was the main event, their famed Gourmet Burgers. We got ourselves the Crispy Chicken Burger and the Falafel Burger. The amazing thing about this joint is that you can make customizations to your burgers, so of course we had to add an Onion Ring to our burger. First one up was the Crispy Chicken burger which blew us away with this burst of flavors. The buffalo sauce was lip smacking, the crispy chicken was super juicy and the bun was exceptional. Then we tried the Falafel Burger. The huge chunk of Falafel was on point, the Tahini sauce was on point and the bun again was on point. Overall, we had an absolutely soul satisfying meal here at BurgerIM and we just can't wait to visit again for those crunchy Onion rings and the delicious Burgers!

Frank E.

I saw the three star review and thought: "Should I even bother to give this place a try? But then again, things simply did not seem to add up when factoring in the negative reviews. The food in the photos seem gourmet and delicious, but there were some reviews that stated otherwise." So, I decided to find out for myself. Upon entering this fully halal establishment, the delicious aroma wafting in from the kitchen greeted me. To make things even better, the extremely welcoming associate at the front of the house/register warmly welcomed my rather large party with the biggest smile. Customer service like this is rarely seen these days! I also immediately noticed how well the place was designed. It was spacious and well lit. The bar style counter was a nice touch, and the other tables appeared comfortable. The ambience was calm and peaceful. Even the kitchen seemed to run smoothly despite our huge order. The family box we ordered contained eight 3 oz. burgers (these are smaller 3 oz. burgers that are between sliders and regular burgers in size), wings, onion rings, and fries. I like how we could customize each aspect of our order. For example, we could add bacon (halal bacon), or swap out regular fries for sweet potato fries. We also ordered two dry-aged beef burgers, and a salmon burger on the side. The order was prepared very quickly despite the crowd that was beginning to show up. As for the food, I could only describe it as very satisfying and delicious! The burgers were all juicy. I ordered different types of burgers (Angus beef, dry-aged beef, grilled chicken, and salmon) to analyze the scope of what this place could output, and to see if the negative reviews were true. All of the burgers were well prepared and presented beautifully. The dry-aged beef burger is a must try in my opinion. The fries were crispy, and the chicken strips were crunchy on the outside and firm and juicy on the inside. Buffalo needs a gourmet halal burger joint, and this BurgerIM fulfills that need. It is a place where everyone could visit, as halal is simply a humane/healthier method which Muslims follow when sourcing the meat, as with Kosher for example, so it is not only limited to Muslims. After dining here, I have concluded that bias could've played a part in the negative reviews that I've seen here on Yelp, as the food and service were both phenomenal in every way. My visit to this place saw me enter as a skeptic. However, I am very happy that I did not skip it based on others' opinions. After trying it out for myself, I would definitely stop by here whenever I'm in the area. Thank you, BurgerIM, for a great experience. Keep up the good work! And see you again sometime soon!

Kinjal P.

Visited Buffalo last weekend and looked around for new restaurants on Yelp. Found this fast food burger joint and seemed interesting enough to give it a shot. They've got a big space with a lot of seating available. The place is really clean and has a chill vibe to it. Their USP is the gourmet burgers and we were surprised to see that at a fast food chain. The staff was really friendly and gave us suggestions suiting our taste. Here's what we got: Onion Rings- These were super crispy and super delicious. Pair them with their garlic aioli dip. BurgerIm Fries- These are cut cottage style and these go so well with the house sauce. Crispy Chicken Burger- Absolutely loved this burger. The chicken was tender and juicy. The buffalo sauce amped up the flavor with its spice kick. This is a must try! Falafel Burger- This was no less than perfection. Possibly the best falafel we've ever had sandwiched between their scrumptious buns with a finger licking good tahini sauce. All in all, this outlet of BurgerIm has turned us into their fans and we definitely recommend trying their food!