Burger Fi is my favorite burger joint, and this location is great. The owner has always been in when I have been there, and he always makes sure we have everything we need. This location is clean and they have inside and outside seating. The burgers are always great, and this location offers halal meat and gluten free buns. My only wish is that the prices were a little lower. read more

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This particular BurgetFi is not too far off of Interstate 4 and is overall a good place to head to if you are craving a good hamburger in a fast casual type restaurant. Since it is in a shopping plaza, parking won't be an issue. The staff is friendly and the burgers are definitely enjoyable. The fries are also pretty stellar. I would definitely recommend this particular BurgerFi. read more

BurgerFi - Burgers Near Me - Orlando, Florida

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While I was staying in Kissimmee/Orlando area for a conference, I ended up stopping by BurgerFi for lunch one of the days. This BurgerFi location is right next to Dunkin Donuts and a few other restaurants. There is plenty of space for parking. It was only a few minutes away from the Hilton hotel that I was staying at. When I had stopped inside around 11:20, there weren't too many customers inside. I ended up placing my order on the self service kiosk that was available to order from. BurgerFi offers a wide range of options such as the following Burgers (Bacon Cheeseburger, Rodeo Burger) Chicken & Sliders (Chicken Tenders, Chicken Sliders) Fries & Onion rings Milkshakes (Chocolate, Vanilla etc..) I ended up trying out the Burger Fi Cheeseburger, upgraded to the Wagyu beef with just cheese and pickles. I didn't get any sides with my order and just a soft drink. The order did take a while to prepare. I ended up waiting inside the restaurant for about 25 minutes for my to go order. The team member was nice though when I did pick up my order! I enjoyed the cheeseburger! It was quite flavorful and reminded me of a smashburger! It was expensive though for just the burger and drink, approximately $20.00, but the food was good! I'm glad I had a chance to try out BurgerFi. There is not a BurgerFi out in Las Vegas! read more

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First time at Burger Fi. The burger here was quite good although a bit pricey for fast food(at $11 for a double patty). Seems like your basic burger costs an hourly wage these days. Ordering is via a kiosk, where everything is clearly marked. Some upgrades were free to my surprise (I.e.Waygu patty). Choices include burgers, chicken and even a hot dog. Sides include a variety of fries and onion rings and obviously drinks and shakes. The ingredients tasted fresh and the Waygu patties were juicy. I coupled this with some fries and this was a lot of food. The interior is basic fast food decor. The place was clean and service friendly. Suggest adding this to your list of possibilities when considering a burger. read more

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Service was great staff was very helpful order came out quickly they have HALAL OPTIONS I was told all the chicken is HALAL for beef you have to let them know that you want Halal will be back again prices are average plenty of seating inside and outside and big parking lot read more

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Recycled food, poor food handling and unresolved issues. Wrong on so many levels. I questioned service and poor food handling. I paid for meal and dumped my entire meal in the garbage without eating one bite. I don't trust this place. They actually brought my order to the outdoor patio. As I touched my food to eat , the manager told cook that was the wrong order for my table. Cook retrieved the food and brought me an order that wasn't mine. When I informed them of the error, they brought me back the missing items of my original order including the recycled cold fried egg in a paper tray to put on my burger. If that's what they do with food touched by a customer instead of remaking order then I'm not eating there. YUCK! read more

Don't let the 5 star average on Google reviews fool you. This restaurant gives away free shakes for people who leave a good review. BurgerFi is unfortunately mediocre at best. I ordered a Traditional Grilled Chicken Bowl and Large Fries to share with the table. Maybe I shouldn't have ordered a salad at a burger joint because this was honestly so disappointing. I could have grabbed this same exact salad from a gas station for a quarter of the price. Granted, the chicken was good, but they basically threw the ingredients that go into a regular burger into a bowl and called it a salad. The fries were advertised to come with salt, but they came unseasoned. The floors were so sticky and grimy. And the bathroom was messy. I do not recommend coming here. read more

BurgerFi - TRADITIONAL GRILLED CHICKEN BOWL and FRESH-CUT FRIES (LARGE) - Burgers Near Me - Orlando, Florida

No cheese means no cheese I have a dairy allergy The people in the place were nice but were slow because they were under staffed. read more

BurgerFi - A burger with cheese. I asked for no cheese because I have an allergy to cheese. - Burgers Near Me - Orlando, Florida

This was my first visit to this BurgerFi. I do like the BurgerFi food so that's what drew me to this location. The restaurant was clean and food came out fast. The only downside to this order was that I asked for nothing but cheese on my burger and I got lettuce tomato and the BurgerFi sauce. The tomato and lettuce were ok I can remove them but the sauce is not my favorite. The burger was not hot and really not that great, but the onion rings were very hot. Food was not bad but not the best BurgerFi burger like I've had at other Burgerfi locations. The man at the cash register was so kind and very friendly. I hope the best for this location because there is a lot of restaurants in this area. read more

I went in with my daughter to find something for myself as a gluten free eater. There was only one person working when we arrived. He was so nice and made my order perfectly. I took it to go, but sat in the seating area as I waited for my food and my daughter's shake. The food was great. The gluten free bun was good. I liked it better than the one at other restaurants. Another worker arrived in time to serve my food. Both were pleasant. My only suggestion is to give the floor a good mopping. It was sticky in some areas. Overall, the place was comfortable and welcoming. I don't live in FL, but I will be back my next visit. read more

Great burger joint here in Orlando! Had the Burgerfi w/ no cheese and my wife had the CEO Wagyu. Both were delicious! read more

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Not that busy and waited over 45 mins for my order. This is a Tuesday night and not a rush at all. Staff is very disorganized and slow.

This is probably my second time trying the BurgerFi and I man I wish I would have it more. I went simple burger with some onion ring / fries and a shake. The Burger was grilled properly the toppings were fresh. I do have to say that if it was not for the sauce it had it would have been tasteless. So glad mine had good sauce. Now the biggest plus was the fact the it didn't soak the paper with grease that is always a plus for me. It had perfect level of juice. The fries were my favorite I did end up getting more fries they were crispy and seasoning was wonderful. They decently have the fry secret there. Onion ring I literally had a bite my kids are that up. For the shakes they didn't taste like syrup and they were not too sweet. This the most simple way I can put that. The flavor stood out perfectly and it was nice and creamy. The place has really nice outside seating. Weather was good and that just added to a good meal. There was just to 2 people working and they still managed to get the food out in a good time and made properly. They were friendly and had wonderful recommendations. They should have some more people there or not they did awesome. read more

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Pros: *very clean *self checkout ordering screens were awesome *truffle fries are so good *indoor and outdoor seating Cons: *couldn't customize the burger on the screen to remove something that already came on it -- it allowed additions but no subtractions *this place is a bit pricey for a burger joint in my opinion *not my favorite burger but it's fine read more

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One star is generous. Dear BurgerFi Team I've been a loyal customer for years, but today's experience at your Palm Parkway (Orlando) location was extremely disappointing. I placed an order expecting the usual quick service, but after waiting over 60 minutes with no greeting, no communication, and still no food, it was frustrating and unacceptable--especially for a total of $69. We ordered on a tablet and no one informed us anything as to why it would take over an hour for a burger from a fast food place. Only two workers and no one is taking orders is absurd never had such an awful experience. This experience does not reflect the service I've come to expect from BurgerFi, and I truly do not feel it was worth the cost. I'm kindly requesting a full refund for this visit. Dining room was dirty, looks like it's hasn't been cleaned in years. Worst experience never will return tbh! Please let me know the next steps or if you need any additional information from me (receipt, payment method, etc.). I appreciate your attention to this matter. Life long customer but I'm not sure that will continue the ever again. Sincerely, Kim read more

We had stopped here for shakes before, and I didn't want to review without getting the food so we came by for the $3 burger with purchase of a Freestyle beverage deal. First of all, this location doesn't have a Freestyle machine. Even the number card for our table mentioned Freestyle drinks so I found this funny. The fries were nothing special at all. We had to add salt. Some of our fries were lightly cooked and some a little burnt. The burgers were OK as well. However, my bottom bun was very soggy for some reason. We also had to ask for the garlic aioli we ordered, as it didn't come out for some reason. I don't think I'd return here for food unfortunately. Service was very friendly. read more

BurgerFi - Burgers Near Me - Orlando, Florida

Excellent burgers and boneless chicken wings. Great service and staff. Highly recommend.

The two guys running the store are literally running nonstop -- they're clearly trying, but it's not enough coverage. There needs to be at least one additional staff member on the floor. You can see in other reviews that wait times have been an ongoing issue, and it's starting to feel out of control. At a certain point, the owner/operator needs to set and maintain a baseline standard for the brand -- because right now the service experience isn't matching what it should be. read more

Alexandro did a great job wearing many hats and the burgers and fries were great! Only complaint was they are a bit understaffed and the condiments wasn't fully stocked. read more

WOW! Hands down worst place ever! Do not eat here! If the owner did the hiring they shouldn't be able to own a franchise location. Only had two guys working. Everyone in front of me got the wrong order! I waited patiently over an hour for my meal while others were demanding a refund. They don't even have to take an order here! The restaurant wasn't busy! I also got the wrong order! Soggy cold fries! Raw meat! Completely raw! Ordered an egg! No egg! I didn't even try for a refund! The guy couldn't figure it out for the ones ahead of me! Against my better Judgement I ate a few bites of my burger before throwing it away because I don't like wasting money. Definitely took a picture of it though! You have to really mess up for me to complain! I downloaded yelp just so I can do this! Before I got my meal while the other people were complaining and of the employees was helping with them to figure out their refund and the others to get the rest of their order or what was wrong, I walked back and the other dude was sweeping and nothing was on the grill! If you're the owner, check your cameras if you have them on Saturday, August 23, 2025 and watch the crap show! Go here for entertainment, but definitely don't eat the food or order anything! read more

What a Nightmare! Tried this place for the 1st & LAST time! Place was touristy & dumpy. We waited an hour only to get the wrong order! Only 2 guys working! The place was packed! Store not properly staffed . This is a busy area, being near WDW in Central FL, duh! No one wiping fish tables or getting you. Bad customer service!! I had to ask for a refund & I've never had to do that ever at a restaurant! The guy who I presume was in charge, just said " oh it got busy"..no I'm sorry it asking how he could fix things. I'd never recommend this joint! Go to D-Luxe Burger in Disney Springs or Portillo's instead!! read more

Probably the slowest "fast food" Experience ever. Watched the fry guy take 2 minutes to put fry's in a bag. When we arrived, and had pre-ordered, they said 10 minutes, after 12 minutes they said 10 - 15 minutes There were only 2 other groups in the restaurant who had already received their food, I understand there were probably more online orders, but it didn't seem like a hotbed of activity. read more

The Mocha Coffee shake was great, even though I didn't originally order one. Placed an order online via Uber Eats but received someone else's Doordash order. Not sure if BurgerFi or the delivery driver was at fault but someone wasn't paying attention. Loved the mocha coffee shake! Had the Parmesan & Herb fries, they were decent but the majority of the parmesan and herb was on the bottom of the container. I couldn't tell much difference between the regular fries and the parmesan herb ones. My Rodeo burger (something I did order) was underwhelming so I had just filled up on the fries and shakes. The hotdog and other burgers I didn't try because they had condiments on them that I don't like. Also, according to the receipt there was a $3.50 bottle of coke missing from this order so I'm thinking the BurgerFi employees may have dropped the ball. Classic burger fries and shake menu, but nothing outstanding (except maybe that shake) read more

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Always clean and customer service on point. Ambiance is just perfect and very nice community table. Food is great too. Great burger as always read more

Service was extremely slow. We weee maybe the 3rd family in here. It took 40mins to get out food. The burgers tastes like frozen food. Weird distinct flavor. The ambiance wasnthe only thing decent. I would not recommend. Try the shake shack across the street. Sorry. read more

Food took an HOUR AND A HALF TO MAKE JUST ONE FUCKING BURGER when they had a 35 wait sign which was a complete lie and then when asked they ignored me horrible service never again read more

The salads are below average. The burgers are average, but gave me food poisoning. The service was average. It was self-checkout, but someone brings the food straight to your table. Food took kinda long to come out given the fast food nature. The ambiance is nonexistent with bright unappetizing lights, and the marketing was so green washing. They talk about red chairs being made of recycled material, but there were only 2. There are also recycling bins, but most things at a restaurant will not be recyclable bc they will have food on them. There wasnt a bin slot for compostable. Lastly, they literally reward 5 star reviews with a free dessert. Don't believe the 5 star reviews. read more

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Not a good experience wife and I stopped by for lunch she ordered a single pickle lettuce onion tomatoe no cheese I ordered the cheeseburger pickle lettuce onion tomatoe no fi sauce mustard an order of fries no drink $28.00 think about it 2 burgers one fry Order came she got a double with cheese mine had no pickle no onion no mustard. We were the only one there. You would think at that cost you could get a simple order correct. Will not be back too many better options in that area read more

The food was awesome. I ordered the cheese burger on lettuce bun and it was awesome. The service was on point and a pretty happening spot.

I got the crispy sandwich, and sadly it was very disappointing. Parts of the chicken had a rubbery texture. I had difficultly chewing sections of it, so I ended up ripping apart the chicken. My bill was $20 for a chicken sandwich combo (fries and soda). To me the quality of the meal did not match up with the price. The service did make up for it though! The staff were very friendly and welcoming, and the restaurant was clean. Not sure if I will come back to try a burger next time. read more

When we got the food, it was good, as expected, but the process getting there was very annoying, irriating, and the man handled it very unprofessionally. When we got there, both of the registers were down and the man (clearly not english and very difficult to understand, don't put a man without fluent english as a cashier) forced us to use a kiosk, which was recently just repaired. Our order went through, but the kitchen didn't receive out ticket. The man made us show him the reciept, even though he watched us enter and pay for the order, and when shown proof of said reciept he got on the phone with the store manager or corp., I'm unsure, and it took him 30+ minutes to get off the phone, finally gave the kitchen our order, and offered no compensation for the terrible service. The ambiance looked like any normal BurgerFi, except it was extremely warm inside and the fan wasn't on and the floor was very sticky. Overall, I would say that this shouldn't be the case for EVERY BurgerFi, but I wouldn't go to this location ever again. read more

Burgers never dissapoint but when you order truffle fries but no truffle was added to fries.

Poor service, gave orders to customers who came in after our pickup time for our online order who ordered on the kiosk well past our supposedly pickup time for food. Made the beyond burgers inedible by over salting them. Refused a refund and offered 20% off the next visit, lol. read more

This brand new BurgerFi location in O-Town West has everything great about the chain (yummy burgers, fries and onion rings) in a very nice open and airy space with a big covered porch. I like that you can order on a kiosk at this location to customize however you want. It was a bummer that they didn't have a Coke Freestyle machine like they were advertising - hopefully that is coming later. Overall it's a great addition to the area. read more

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Came in and they were pretty slow. They had another person in the store but waiting for to go. The food came out pretty quickly. I got a red velvet milk shake and a breakfast burger. The food was great. I ordered the burger with no onions but unfortunately it had... the service was quick, and the staff that handed me my food was smiling. I really appreciated the environment they had here. read more

I am extremely picky about burgers and idk why. But I asked a few people what they thought of this place (I saw an ad for the mint Oreo shake, my bf would've loved that). Everyone gave it great reviews , so I decided to try it out. I ordered the BBQ Rodeo burger and he had the Burger fi cheeseburger. We each had a shake and we shared a cry and fry. Delicious! Would have liked more seasoning in the meat but overall all it was good! I like the onion rings too, next time ill order a side of sauce for them instead of just ketchup. read more

Absolutely stellar customer service. When I receive my burger, it just didn't seem right. Maybe not quite warm enough. Anyway, I just asked if maybe they could warm it up a bit. The manager apologized profusely, and insisted on making another one. I asked him not to, but he insisted. The new burger absolutely was perfect. Best burger I've ever had from BurgerFi. I will be back again and again. Thank you. read more

BurgerFi was a great experience! The staff were super nice and made me feel welcome, and the food was absolutely delicious. The cool and relaxed vibe inside makes it a perfect spot to hang out with friends. read more

The food was amazing and so quick! The management was super kind and so was the staff. Sam is awesome as well!

Walking in and the host was showing her back for about 2 mins ignoring arriving customers because busy on her phone texting.. kitchen staff did not even at least warn her so they just did not care for us at all we went somewhere else. read more