This is yet another Burger King where the unsupervised employees ignore customers at the counter as they focus on serving drive-through customers. I waited several minutes and was ignored by several employees working in close proximity. They avoided eye contact and didn't acknowledge my presence in any way. When I noticed several agitated-looking people near the soda fountain who had apparently ordered but not received their food I left. BURGER KING HAS A CHRONIC F-ING PROBLEM AT MULTIPLE LOCATIONS WITH EMPLOYEES WHO SEEM UNAWARE THAT THERE IS A COUNTER WHERE CUSTOMERS APPEAR TO PLACE ORDERS. I look forward to the demise of Burger King. read more

First time coming here, wanted to grab some Whopper Jr. Specials before making my way home and it was conveniently next to a gas station I was at. The drive thru was completely backed up but nobody was inside. Got my order made and back on the road in 30 seconds after making my transaction. Staff here wasn't the most friendliest, bathrooms weren't the cleanest but the store and kitchen are immaculate. Wouldn't mind coming back here. read more

There food here was great till 2020. Since then I'm not a big fan of this place. The Food Is Always Cold. They Always Mess Up My Order. 1/5 read more

Burger King was once the royal court of fast food, but my recent visit felt more like a descent into a greasy medieval dungeon. It all began with the drive-thru, where the speaker crackled so violently it could have been mistaken for a heavy metal concert underwater. I placed a simple order--a Whopper, fries, and a soda--and was assured it would be "right out." Fifteen agonizing minutes later, I was handed a paper bag that looked as if it had survived a grease explosion. The Whopper itself was a crime against sandwiches. The patty was thinner than my will to live during the wait, and it had a disturbing grayish hue that made me question its origin. The lettuce was wilted, the tomato was more water than flesh, and the mayonnaise was slathered on with the subtlety of a toddler finger-painting. To add insult to injury, the bun was stale enough to double as a self-defense weapon. I took one bite and instantly regretted every decision that led me to that moment. The fries were another travesty. They had all the texture of damp cardboard and the flavor of forgotten freezer burn. Each limp, pale fry seemed to be daring me to finish them, and I did only because I enjoy self-sabotage. Their only saving grace was the packet of ketchup, which might have been fresher than anything else in the meal. That's not saying much considering the ketchup had an expiration date in three months. The soda machine must have been running on fumes because my drink tasted like a carbonated puddle. It was watered down to the point of irrelevance, leaving me with a faint aftertaste of disappointment and a burning question: how does one mess up soda? Even the ice cubes seemed disheveled, melting into sad little blobs before they could do their job. All in all, this experience was a culinary horror show. Burger King has fallen from grace, delivering an experience so abysmal it might as well have been a practical joke. If you're looking for fast food royalty, keep driving. This King has abdicated, and its kingdom is in ruins. read more

clean place nice staff , food fresh I can't complain have to give this place 10 out of 10.

Horrible customer service this girl Alyssa Who works there has some terrible attitude and has for a few times I've went there and I'm getting sick I'm tired of having my food ruined ! And my cookies today ( 10/05/23 ) undercooked could still see uncooked cookie dough and she continued to argue with me bout how I don't know how to bake cookies lmao I laughed and continued to complain cause I wanted a new batch of cookies after waiting ( 8minutes ) the sweet older lady gave me a free drink for waiting after waiting I went in when I seen what I got in my bag and it was now 12ish min I wasted gas sitting in my car for mashed cookies not even cooked. I was nice until I got rude attitude and horrible customer service for reall!!! Do your job and make ur customers happy you get paid $13/hr and ur gonna fight over cookies ! And ruin someone's night waited long enough got back into my car FOOD WAS COLD !!! Drove back mad asf! Ate what I could writing this review if you so happen to have "" Alyssa making your food or serving you "" make sure it's all their she's lazy ! She doesn't do her job correctly!! Has horrible customer service and was extremely rude to me in front of another family which lady asked next to me if they messed up my order and I agreed saying she messed up cookies and proceeds to give me some nasty attitude which set me off cause I haven't ate all day.. So I'm hoping whoever has any experience as recently speaks up about her and that staff working because no way it takes 5-10minutes for 3 car customers and they have 3 maybe 4 workers pick up the pace my gosh !! People want their food the older lady was so nice we need people like that for customer service not grouchy young adults who think they can disrespect customers and not hear a complaint!! read more

If you want to eat some place where you think to yourself "Yeah, I'll probably get food poisoning eating here" it's here. I waited TEN MINUTES for a regular order and it was screwed up and cold! Inside was dirty, so was behind the counter. The staff could care less about helping people as well. Never coming back. read more

very not happy . was in the restaurant and waiting for 15 minutes to take my order and all they did was talking in the back

I let it go three times in a row, now today is the fourth. This sloppy loud mouthed manager takes my order. Says, "alright the two sandwiches and the order of motz!? you got it boss! go ahead and pull up." I pull up and pay, he hands me the bag and says "the marinara is in the bag" ...I later discovered that there were no mozzarella sticks. How you forget the mozzarella sticks? Why do I keep going back!? read more

Burger King in Wilmington , Il is absolutely filthy the staff is rude and smells like pot the produce was on my whopper was wilted and my chicken fries were greasy and hard also saw a roach crawl over my feet while I tried to dine in this business should be shut down no employee wears gloves and when I went to the bathroom to throw up there was shit stains in the toilet and mold in the hand dryer read more

So this location your service varies depending on which shift is working. The morning shift is great. After I get off work around 5pm though I steer clear. Appears to be ran by young adults who are just there to punch the clock and collect a check. I can say as of late they've been a lot better. read more

Really Burger King? This is the quality you want to put out there? I get what resembles a sandwich with a chunk of the hard core of the lettuce and some burnt bacon crumbs? read more

Burger King - bacon, lettuce, and cheese - Fast Food Near Me - Wilmington, Illinois

nobody can read a screen.....every time we order plain burgers they always have everything on em .....how hard is it 2 read ????? 4 hamburgers wtf ppl wasting my time and $$ we cant afford 2 drive back 4 ya 2 fuck up again! this is not the 1st time either. just 1 tooo many fuck ups today. after about 6 prior screw ups over a year now considering we only go once a month maybe. read more

Literally sitting here right now, i asked for a number six just the sandwich, with cheese and bacon ONLY and they got it wrong twice absolutely amazing , do not recommend read more

I see this burger king has shit reviews and they seem to be from a yr ago. I can only say that it must have had a complete revamp because its been nothing but the best BK I've ever eaten at. Now I've been going here since July of 2021. I've eatn here pretty much 3 times a month since July its always a Saturday and either lunch time or late like 7pm - 9pm. I swear my food is always correct and HOT! to the point of frys will burn your mouth and burgers to. This is really amazing to me as most fast food especially burger kings are usually cold to warmish. So I hope they keep it up. Also the service is excellent. These kids do everything correctly and are friendly. I've seen them wipe my drink down before they hand it to me if it overflows. Pretty rare these days. So kudos to the manager and his staff. Nice to see in this day and age. Only wish it was closer as i come 70 miles to volunteer as a Range Safety Officer at the Illinois State Rifle Association. read more

These kids cant READ I asked for no tomatoes and pickles yuck..I got pickles and no onions. Dont eat here.

if your considering this location keep in mind the drive through worker named alyssa sold raw cookie dough not even warmed, and when questioned told me to "expect a cockroach in the bag" and proceeded to spit in the bag and the bag and hand it to me read more

The manager employed at the date of 12/13/19 showed lots of PDA even when requested to stop. :/ I wouldn't go here if you're trying to make it in time for closing because they always close early. Order taking is fine since they don't make many mistakes, but the drive through wait is lengthy. read more

Always out of stuff and always mess up on your order. They'll have you wait for 5 minutes and when you get your food it's not even fresh

Horrible disrespectful employees from Wilmington's Burger King. A friend of the family went to get a takeout and since he does not own a car he went in the restaurant to order his food for TAKEOUT but the employees asked him to leave without even letting him talk or explain himself. The employees told him it was only drive thru service so he thought of walking by the drive thru because AGAIN, he does not have a car and all he wanted was to EAT! So when he went by the drive thru the rejected him and denied the service and was asked to leave. Once he started walking away all of the employees were watching him by the window laughing and making fun of him. That is so disrespectful of your staff and besides you can not deny someone a service just because they don't own a car. Very angry about this situation read more

If I could give them a 0 I would because I ordered a whopper meal with cheese and a medium root beer. They got nothing right. I pulled up to the window and they had to ask me again what I order for a drink and then I got my food and I had asked for onion rings instead of fries and I got fries and I asked for cheese on my whopper and there was no cheese. These people need to get there crap together!!!!!! read more

I live in Wilmington IL and have not ate at Burger King in a few years do to a bad experience. on Friday 10/23/2020 my wife was going to the store and I told her to stop at Burger King and get a couple of Whoppers something different for a change. we ate them as soon as we got home and they were cold and seemed to be old I should have known better and just dumped them in the garbage, but went ahead and ate them. sur enough it wasn't 15 minutes later and we had diarrhea that has lasted late into the evening and who knows how much longer. well needless to say we will never never eat at a Burger King again. read more

Food was delicious, service was fast and professional. I usually have a detailed order and most mess it up. I'm happy to say they did it perfectly today. Highly recommend stopping here for a nice fast good meal read more

I've always liked Burger King, ever since it started when I was a kid. We were always hungry, and every Burger King I've ever been to was uniformly good. Until, that is, I came to the Burger King at 715 W. Baltimore St. in Wilmington, IL Wow! I was shocked at how bad this place is. I was SO disappointed by the overall atmosphere of the place. The employees seemed to be fighting with one another, the place had a 'run down' look to it, and they cheated me out of the fries, or coffee that comes with the sandwiches, which are listed on big pictures on the walls of the place. The pictures clearly show an item, what comes with it, and the price of the item. But they don't give you the fries. At first, I thought it was just an oversight and returned to the counter to get the missing fries. But the guy told me that the signs are wrong. Overall, I'd describe the service of this place as surly, such that I contacted Burger King Corporate, in Florida. They were NO help. Something about the location being privately-owned. I don't go to Burger King anymore. The problems at the franchise's Wilmington location are local, in nature, but the response I got from their corporate office tells me that the problem is company-wide. read more

I would literally rather get inject myself with a syringe full of magic Johnson's blood and intentionally give myself aids than ever eat at this Burger King again. It looks like a literal crack den, and had the shittiest service known to man. When I say I'd rather light a pile of dog shit on fire and shove it up my ass than eat at this Burger King, I'm not over exaggerating. The food was so bad, literally not edible. I don't know what kind of people can't slap together a burger with like 3 condiments on it, but this dumbass managed to fuck it up. The best bet is for Burger King to just light this establishment on fire and call it a day. Amy Popovich sucks ass too. read more

Burger King in Wilmington Illinois serves cold sandwiches. They make bunch sandwiches ahead of orders and cover them with a bag.

Second time going here after years of not going, they forget my Oreo cheesecake. First time that's okay but two times come on man.

Went to Burger King today for lunch. Noticed a sign on the window that said $5 gift card if you don't get a receipt. I got my order and the manager was short with me as is they were busy and there wasn't a car in sight. I got my order and when I got home I looked for THAT RECEIPT they were supposed to give me and it was nowhere in sight! I wanted the phone # to call and complain! I looked up the phone # in the phone book and the number there is a Fax number. By now I am really mad so I call information to get the phone number and all they have is the same number(which is the FAX #). Fries tasted like they had been sitting for quite a while, the buns on our Wopper Jrs were stale, and the burger was cold. The sandwiches were thrown together. They don't even care enough to find out what their customer thinks of their food. I can't believe a place like this is still in business with all the places that there are in Wilmington to eat!! read more

OMG Went there late night at about 9 pm (passing through) because I was starving and nothing else was open. Not only did they get my order wrong, but the manager AND one of the cooks spent most of the time SCREAMING at each other! Really, just screaming and yelling back and forth they were so angry with each other. Senior managers, do something here because they had total disregard of their customers and co-workers and everyone was very uncomfortable. Tuesday night, August 15. Only had BK a few times in my life; food and atmosphere has definitely convinced me not to go back. read more

Charged me $25 for 4 Whoppers at the night drive through. The sign outside said 2 Whoppers for $5 the lady at the window said they are not doing that. If so why was the sign out there. Have not been back since. Would not recomend to anyone. read more