I ordered two crispy chicken sandwiches and one order of Frys to go. I was in drive through. When I got home, our sandwiches were so bad we through them out. The chicken Pattie's were cold and hard and the tomatoes barely ripe. I will NEVEE stop by there again and zip will tell anyone looking for a Burger King to avoid this one in Marana. read more

This whole building is so dirty and disgusting! The food took over 20 minutes and was old dried up chicken nuggets. YUCK! Never again!

First time I've ever gotten a whopper with no meat In it. Everything was cold. Not sure what the cook was doing. His job is literally to put meat on a bun. How screwed up do you have to be to forget the key part of your job, wrap a bun in paper, and try to pass that garbage off and what... think the customer wouldn't notice? This kind of halfassery will destroy this country. Order 90 aug 17 2018 at 9:40 pm in case the owner wants to fire everyone in the quality control chain. Unbelievable read more

So the kid wanted fries so we thought why not Burger King since we haven't had it in a while. Well now I know why they had no burger meat. Your called Burger King not chicken king. How the hell do you not have burger meat?? Most ridiculous thing I've ever seen or heard of from a burger joint. Idiots read more

the app so sucks. impossible to use without a manual.

The owner probably went to hell already so he is unaware that this Burger King is the worst fucking fast food restaurant in the state of Arizona. Very slow and bad service. Overall just 1.5 stars? They should have a negative rating. read more

As sad as I am to say this, I was not pleased with my recent experience here. There was if not false, then deceptive adverting about a deal out front, the workers got impatient, and I had to wait longer than what makes sense for a few burgers. Although the food was amazing like always I wasn't happy with the overall treatment and experience my family and I got. read more

Usually this Burger King isn't too bad, but it's been getting worse. Ordered a rodeo burger and got this. read more

Burger King - Burgers Near Me - Tucson, Arizona

Had a poor experience at this location on 2/10/22, so I called the customer service line to ensure the store manager was informed about the situation. I was told I'd hear back from the manager within a few business days, and now it's been 9 days, still with no response. read more

Ordered chicken nuggets for my 2 kids and been waiting for half an hour. The 2 people behind me got their food first. Will NEVER go to this shit hole ever again! McDonald's food is a billion times better anyways read more

Super nice staff in the morning. Management should purchase some type of sun shield for the drive thru window because the morning sun is blinding for your staff. read more

This has to be the absolute worst Burger King in Arizona. I went into redeem a T-Mobile offer and the supposed manager copped an attitude with me that was unbelievable. Told me she wouldn't honor any third-party apps even though it was on their Burger King app. Then I asked her if she could honor the free size upgrade since she wouldn't do the T-Mobile offer. Again she told me she wouldn't deal with a third-party app even though it's all over their website and the app they encourage you to download. She had a chip on her shoulder from the minute I walked in. I was nothing but nice to her. Another employee said she would help me and when I received my food it was wrong. The manager jumped down the other employees throat. It's not like they were overworked. They had one other customer in there. No wonder they only get one star reviews on yelp all the time. I've given up on them as of tonight. They are ask them selves why is it that every other fast food joint is jampacked and yet they never have more than one or two people in there at any given time . read more

Wow... This is bad. I'm not sure if the female working register was new, but certainly seemed like she really didn't want to be there and also took about 3 minutes to find an item on screen to which I gave up. Order took too long, side items missing from the breakfast platter, and several drive thru customers ended up coming in to rectify their order and also ask for their money back. Avoid this place. Yikes. read more

I came here with a coupon and ate in. The coupon was for 2 Whopper meals with onion rings instead of fries (including drinks) for $6.99. The Whopper is ok. It tastes the same as all the other locations. The onion rings were better than the Whopper. I think it's because it took a while for them to make the onion rings. It seems like most people order fries instead. The cashier was nice but my problem with her was that after dealing with money, she dealt with food without washing her hands. Money is dirty. Money is being exchanged CONSTANTLY and there's a bunch of germs on it. I saw her try to pack the onion rings into the container/cup using her hands. I've had this problem with other locations (a guy using a broom/cleaning and then touch bread sticks to see if they're done cooking). Interior was fine. I remember when it was just Burger King and McDonald's and no other food place. Burger King definitely updated their look at this location. To Burger King: teach your staff to wash their hands! read more

Gave them two more shots. Absolutely rancid! I know its fast food, but come on pull it together guys! Always slow, food was cold, and service sucks! I'm over these guys! read more

Terrible experience!! Dirty floors and counters! They have social distancing stickers on the floor but the staff are not following any hygiene! Cashier took cash then grabbed cups and lids with no gloves on it sanitizing his hands, he then went on to dropping fries! Need to teach staff basic cleanliness practices! read more

Wish I would of seen the reviews before I stopped. I'm currently sitting in the drive through it's been literally 32 minutes and the place isn't even busy. There's been only two cars ahead of me this whole time and now I'm stuck in line forced to wait. I could of went to the chili's close by or in and out and been done by now. Worst part about all this is all I ordered is nuggets... I would save your time and never come to this location this is ridiculous!! read more

I had an oil change at Walmart next door and was quoted an hour and a half wait. I had my two children (both 2 years old) with me. I saw Burker King's play place and thought, oh, cool I'll take them there to kill time. Yeah, well... We get there and there's one cashier taking orders for the guy ahead of me and what looked like 2 or 3 people standing around waiting on food. I go to order a grilled chicken sandwich and he puts it in. Some guy who looks like he's the supervisor--based on how he was dressed and his demeanor, came over to tell the cashier something. He never spoke directly to me which I found either him being 1) sexist, 2) oblivious (not possible), or 3) just rude. He told the cashier "no, the grill items are all frozen." The cashier, probably not thinking how I'd find his response a little odd (for the home of the "flame-grilled" Whopper) says, "Can't we just microwave it and then throw it on the grill like we always do?" Okay, eww, but the supervisor guy then tells him, "We can, but it won't be good." I scrapped my order and just got my kids a burger and small fries to split, along with a drink for myself. We sat down and more people poured in. I noticed the place was pretty grimy and needed to be remodeled about 20 years ago. I sat us down and noticed a sign on the play land doors. They were closed until further notice. Great. So, we waited and waited and I saw other people getting their food before us. Then, a guy who'd been waiting when I showed up noticed it too. I heard him arguing with the supervisor guy. The customer was asking why it was taking so long as he only had a 30-minute lunch break and had been there close to (if not longer) 20-minutes already. The supervisor didn't seem bothered by this and gave the guy his money back, but I didn't hear so much as a "sorry about that." This guy was obviously having a bad day or maybe shouldn't be running things. The cashier was trying hard to be helpful and seemed to have been abandoned by the guy in charge. He made rounds in the dining area asking if people (us included) were waiting on an order. He went and got the burger and fries for my kid and apologized for the wait, which by now was 25-minutes. This place should probably be remodeled entirely or shut down. It's almost embarrassing for them to be directly across from McDonald's which I noticed from my daily drives has been remodeled. I saw one guy come in asking for breakfast and was directed to McDonald's and left. Sad. read more

waited in the drive thru for 15 minutes just to be told they don't take 100s or 50s what kind of Business doesn't take cash is it not there job to check the money that's a stupid policy waste of time read more

This place was absolutely filthy inside. Most of the tables were dirty, the soda machine had dried soda all over it, the trashes were full and my burger was cold. The chicken nuggets were good. 2/10 would not go again. read more

Well, not one clean table, four workers standing no one in dinning area, this place earned their ranking, also the bread was stale. Nuff said read more

I went there a while ago and it was spotless the floors and windows and everything was wiped clean you could tell they cared about the way there work place looked and you could tell they cleaned every hour and the trash was never full so you could tell they changed it a lot. Lol but today I went to the same location and there was trash everywhere it didn't look like nothing had been wipped down the soda machines looked disgusting it took a long time for the food.... The fries were not warm. The chicken nuggets tasted like they had been sitting I was hungry and I wasn't gonna waste food.. but I'd rate them 0 stars if I could. There was trash pilling out of the trash cans there was dead bugs everywhere, idk why I chose to eat there it was just convenient fast and simple I didn't know it was like that otherwise I wouldn't of got food from there until after I ate my food the food was okay. Except for the cold fries and the nuggets tasting not how they used to i heated the food up more when I got back home haha! read more

This place is pretty trash, in their defense they were busy but we waited in line for like 15 minutes without our order taken. Breakfast ended while we were waiting but they still gave it to us but it was pretty trash food no lie, our tots were smashed and salty as hell. The #6 burrito was alright but pretty small. Wouldn't go again haha read more

If you're just hungry and you think you can just stop here real fast and get a quick bite think again, the employees will do their absolute best to make your time waiting on food unpleasant and untimely, not to mention when we got our sad cold smashed together food the sight of it was just unappetizing highly recommend going across the street read more

I have eaten at this Burger King for over 15 years. They have now hired RUDE, Nasty and unpleasant management , who when ask a question about a specials that was on the app but would not work, In formed me to order, do not ask questions and get out of the way as she was NOT obligated to serve me !! Now that is customer service ???? I called burger king to report the employee and got NO response. So my only conclusion is they don't give a darn ( putting it nicely ) about their service , food, customers or business. In as much as corporate did not respond either, I can only assume Burger King as a whole just doesn't care about doing business any longer. I no longer will visit any Burger King after they were my favorite all my life. read more

The girl in the drive through was INCREDIBLY rude. She clearly hates her job and anyone who visits the restaurant is an annoyance. Absolutely zero customer service skills. I had to place a large order and she got increasingly agitated with each item I had to add. Then we were asked to pull forward and waited a while for food that was missing a whole meal and was subpar. Definitely not worth the treatment you're given to get it. I'll be going to in-n-out down the road next time. read more

First of all the girl i got in the drive thru was HORRIBLE. Rude, bad attitude and very unhelpful. Got off to get my fries because she forgot them and was told they were still making them but she never told us that was going on. She didnt even want to help me she literally ignored me someone else helped me. To finish it all off my whopper was COLD super cold like it just came out of the fridge. People like this shouldn't work in places where they have to give good customer service. read more

Last Saturday night I stopped into Burger King for the first time in along while...now I know why... ordered up 2 whoppers for $6 , fries, and a drink. When I got home to sit down and eat, the burgers were cold (not temped out like they should have been ..I believe around 165). the fries just as bad...lucky for me the drink was cold. My helper was Denise I believe she should have known what she was serving ( that means hot food or not). After this experience once again I don't believe I will stop in again for NEVER...it is disgusting... read more

Worst place opens at six and waited 6-7 min and no answer in drive thru I said hello no answer I just left after I waited 20 minutes in the parking lot so I could get breakfast before Work at 6:30 read more

this place is Horrible. incompetent staff all the way around. front and back. theyre unhelpful, rude and screw up more orders than they get correct. no one has pride in their job. they just don't give a damn. Stay Away read more

Horrible customer service went through drive-through attitude from drive-through attendant then was asked to go park in the parking lot to which I had to wait over 10 minutes which defeats the whole purpose of a drive-through Then when I finally got my food the girl who brought it out didn't even know which vehicle she was supposed to go to Then once I flagged her down Gave me attitude all in all just a horrible experience will not be coming back to this location And anybody I talk to I will let them know to not even bother read more

Horrific!!! Although there were many workers, one guy was manning the front register, the drive through orders, preparing food (and handling money with food gloves). My order was finally ready, my number called, when I went up to the counter, there it sat--no person to say sorry or thank you or need anything else. I will never return here. (Did I mention my own sandwich was missing from the to go order completely? Oh yeah--and 1soda machine had exploded all over and the sticky rug was draped over the rails of the area used by waiting customers in line?!?!) read more

After a trip to Walmart it's a nice quick place to stop. It's fast food, so it can be hit or miss. What I like about it is I always get friendly customer service no matter the time or in today's instance, holiday. It's always clean from what I can tell. When I was inside one day a girl dropped money on the floor and after picking it up excised herself to wash her hands. I like clean so no complaints. I especially love their 2 for $5 original chicken sandwiches. Pretty tasty for a quick snack. read more

I went there last night and they suck! they were out at meat. i couldn't get the sandwich i wanted. i paid 20 dollars for 2 sandwiches!!! this is a fast food restaurant, that is ridiculous! 20 DOLLARS FOR TWO SHITY SANDWICHES! i would give them 0 starts if i could! i will never ever go there again and don't thing anyone should! is nasty and not clean!! McDonalds all the way!!!!! read more

Great customer service. They attended me well, I took my dog with me through the drive thru and one of the workers gave her a chicken nugget with my consent of course. Super friendly and nice staff. My food was great and order was right on the spot. Thank you so much for treating us so good! read more

2 kids meals, two burgers and a small fry, 2 combo meals. I can say that there was something wrong with every single thing in this order. I will never go back again. Stay away! Burgers were wrong special orders were wrong and when I got home one of the meal wasn't even in the bag... I guess shame on me for not checking but really? Do you have to check? The service was extremely slow and I verified the order several times read more

Worst lunch break I've taken in a very long time,I ordered the turkey burger no tomato no onion add cheese tell me how can you mess that up not once but three times fries were cold way too much ketchup if you are in a hurry and need a burger i recommend you pass on this place it has gone down hill..... read more

If you feel like waiting 20 minutes for a burger then this is the bk for you! Literally 20 minutes. Every. Single. Time. Come on bk, get some more staff or something! There's no excuse for such consistently slow service. Maybe go get training from another bk. read more

This is the worst example of a Burger King I've been to. I've watched as countless cars passed through the drive through while not a single customer inside the location has received their order. When asking about the eta on our order, after already waiting half an hour, the woman behind the counter completely ignored us. I don't expect much from a fast food place but this was even below my already low expectations. read more

Please go somewhere else if you can. If you do go watch for the big latina manager. If you upset her they extremely over salt your food.