sat in line for 25 min in the drive thru just.. to have the manager and employees laughing at me because I complained about the long Waite time one car. and then the manager lied and said I was being aggressive saying i reached out and banged on window. I said that there is a camera that will show different . out right liars. I told them that I was going to eat my lunch in the drive thru. boy they did not like that . so I ate my whole lunch and ignored and laughed at them like they did me .never going to that fucking store again and encourage others to do the same. read more

Service and food was so-so, but c'mon, provide the basic things like ketchup. Where else are you cutting corners?! read more

Burger King - This is what you get if you ask for ketchup. Bonus: It tasted rancid. The cup on the right is about a thimbleful of ketchup. - Burgers Near Me - Spokane, Washington

They are constantly displaying things on the menu that they don't have or for some reason can't make, this happens almost every time I go in. Typically the lobby is closed because they can't hire enough people at a whopping $16 an hour. Go figure. read more

Burger King - This location is constantly low on help, this might have something to do with it - Burgers Near Me - Spokane, Washington

This is the third time they didn't put a toy in the happy meal! The chicken sandwiches are terrible!!!

I would give this one a zero rating if possible. I ordered a whopper with no mayo ir onions. What I got what a whopper with extra onions, and jalapeños (a regular whopper doesn't have jalapeños). The sweet icing for the cini minis was so far past the expiration date it had separated. We ordered the Krabby meal for kids and she told us they don't sell those but they have the SpongeBob Krabby meal. We asked for that and we tried to order a big fish sandwich and she said she didn't think Burger King sold fish sandwiches! When we tried to tell her she just said we'll I can put in an order for the Krabby whopper. She charged us separately for the whopper fires and the drink. Didn't even make it a combo meal and it was not the kids meal. It was regular menu. I do not think I will ever go to that Burger King again. read more

Ordered online. Showed up and here were 12 in line drive thru. It was noon yet. Parked and went inside. I saw the problem. Every person would order and this nice girl would say- sorry it's my first day. I don't know how to do it. Unreal. That's not how you train someone. Went back to drive thru. 45 minutes later got one whopper. read more

Drive thru attendant was rude, had no name, short hair and glasses. I asked to put in my code for points and was told he didn't know what I was asking about. Then proceeded to tell me just the inside computer did that not drive thru. I always go thru drive thru ‍ read more

Waiting 20 minutes for food certainly doesn't make it fast, only to pay $6 for a sandwich to not make it in the bag and then discovered at home. I very politely called the number on the receipt requesting a refund, employee told me she couldn't help me and transferred call to a manager. Manager insisted she is the one who put the sandwich in the bag. I apologized and again asked for a refund as there is no chicken sandwich in our order and I have no dinner. I asked her what she would like me to do since I clearly didn't get that item. Manager argued, insisted I was incorrect. I just thanked her and ended the call. No interest is trying to make it right or offering a refund. I understand they are likely very busy and understaffed and probably deal with terribly rude customers non-stop but at least consider the possibility that you did actually mess up. read more

I love Burger King! I am willing to drive the extra distance to eat here. This location is constantly delivering fresh and warm food.

Got most of the order right but my friend ordered chicken fries and had to wait 20 mins to get chicken nuggets

As one of the fast food chains that has been around a while you know what you should expect here. They deliver fairly well on that and seem to have been getting better at this location. Food comes out a bit more slowly than the McD's up the street but the quality is better here. Plus they're not putting you party in a warming tray for a very long time like McD's does. Better yet, BK lets you use their coupons whether they are expired or not unlike other fast food choices. read more

Just tried their Sourdough burger and we really enjoyed it!! Same grilled taste that you know and love without the hamburger bun!! Plenty of fresh lettuce, tomatoes, and pickles!! Deliciousness achieved along with friendly service made this a nice stop for lunch!! read more

Burger King - Close up ready!! - Burgers Near Me - Spokane, Washington

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The slowest fast food in America !!! I come here once in a great while and every fricken time it's a 10 to 20 minute wait in there drive through , not because the drive through is busy but theyre as slow as molasses..I ordered a original chicken which says lettuce tomato and mayo I got home unwrapped it no tomatoes no lettuce no mayo just a sad ass slab of chicken on a bun , and if the woman apologizes one more time for having to wait ......... probably 4/5 apologies for waiting what they ought to apologize for is they're sad ass food read more

slowest location you could possibly go to. food is normal for most part. even when ordered ahead, i sat waiting for 15 minutes in the drive thru, with no other cars in sight. read more

Worst experience of my life. Waited here for 3 hours and didn't get my one burger I ordered. Not to add when I ask for a crown they don't deliver. What the absolute hell is happening here. Joke of a restaurant. Also as I'm waiting all they play on the TVs are the dumbest Instagram reels of all time! Worst Fu****g BK of all time. I would have rather been punched in mouth than gone to this dumb BK! read more

Saturday August 3 at around 4pm; Just had an unfortunate customer experience at my neighborhood Burger King located at 1804 W. Francis. We parked to dine-in, and two young men were ahead of us trying to open the entry door. It apparently was jammed or locked. Looking puzzled, one of them looked at me and said, "Are they closed" and I said, "I don't think so", as I noticed the Drive-Up was filled with cars. A sign on the door said that the dining room was closed, and then a man in an orange shirt came out through the door and the two guys then proceeded inside, and one guy kindly held the door for me and my wife and we followed them inside. Once inside, we placed our order "to go" as we always do, as we rarely can eat a whole meal, and we take the rest home. Off-handedly--making small-talk--I said, "How come the Dining Room is closed?", to which she stated that numerous staff had failed to come in. I then commented sympathetically about them being short-staffed. At this moment a second person was standing nearby and snarkily commented, "Yeah, but you're here, and now someone will have to work extra to take care of you." Then I said, "Are you giving me grief for being here?", and she stated, "Well, yeah." I apologized for misinterpreting the sign, but she flippantly stated something like, "Well, you said you read the sign, but you came in anyway." I then said, "Well, if you don't want my business, then refund me my money and I'll go elsewhere.", to which she said, "Well, no. You already paid for it, so...." I then demanded to talk to the Manager, and she said that SHE is the Manager. I said, "Wow!! You are really ill-suited to be a manager!! I will complain to Corporate!" I then asked for her name, and she replied 'Cindy'. She then dismissively nodded to our original Cashier and said she was going off-shift and walked away. We are in our 70s, and have patronized this Burger King for at least 20 years. We've both had long careers in Retail, and we always treat Service Staff with friendly respect. This experience was a travesty to the reputations of all such Service Staff. Needless to say, until "Cindy" is removed from this Francis location, we will take our business to another Burger King. read more

Whoever manages this location should be ashamed. Every single time it takes a minimum of 20 minutes in the drive through. Obviously no training, multitasking or lunch rush preparing going on here. read more

Who doesn't love burger king? The smell of their patties on the grill you can usually smell from the street! This trip was a quick sugar fix... an ice cream cone and a fanta orange icee. The drive thru took an amaizngly long time this trip, but it's not the norm. My favorite sammie has to be the original chicken sandwich, extra mayo and cheese! Hey if I'm going to do it I'm going big! This is one of the cleaner locations burger king has. Whomever the manager is, he/she is definitely on top of his game. read more

Burger King - Gotta get an icee fix! - Burgers Near Me - Spokane, Washington

Service is not up to standards. Employees are double salting the fries. They are also putting new fries on top of old fries and mixing them together, then serving them to customers. read more

Absolute garbage service. They constantly mess up my orders and tell me that it's my fault when I call. I've never had a good experience here. Manager is horrible. You'd be better off going somewhere far away from this shithole. read more

Love the burgers and fries, but the wait time in the drive through is usually very long. Today, for the SECOND out of three times that we have been there in August, there was NO COOKIE in the kid's meal. Is it that difficult to put the burger, fries AND a cookie in the bag???? read more

Food was good but wait was long. They didn't bring my ice cream until I went and asked for it.

I wish I could give them 0 stars!! I've been here twice in the last month while delivering for Uber eats and both times I've sat waiting over 20 minutes!! I've received bad reviews from customers because they took too long, and I've missed opportunities to pick up other orders because I was stuck in line. WHAT THE HECK TAKES THEM SO LONG???! read more

Sucks ass! No admiration to serve good food! 9 inch original chicken sandwich, has a glump of mayo 8 peices of lettuce dead center of sandwich! ABSOLUTELY ridiculous and 10 min min wait! So sad how cheesy customer service and food quality has become! ABSOLUTELY shame on you !!! read more

So I'm writing this as I'm waiting in their drive through at 11pm. No joke I've been the next car to the window waiting here for almost 30 mins now for a dang icee. Like I get it if the car in front of me has a bunch of food but the least they can do is have the car in front of me pull off so I can get my $1 icee lol, like any other normal restaurant would. 2nd time ever visiting this Burger King, both times have been terrible experiences. I'd say 3rd time might be the charm but I'm not going to count on it. If I ever go back, it won't be for a while. read more

Burger King - Burgers Near Me - Spokane, Washington

I was in line for 30 minutes. And they gave me my food cold. And a portion of my food was stale. I've tried giving this location several chances to leave a good review and I just can't. It's awful. read more

this place is great. always hot and fresh. sometimes takes time, but always delicious. great people running this location

I'd choose zero stars if I could. BK mails out hoards of coupons; that never expire.... but won't honor them. Keep your spicy nuggets, I'll spend my money at Jack in the box read more

I sat in the drive through asking "hello" periodically to the mic for 20 minutes. Finally, the employees gave me an indication they were even present in the building. Despite the car ahead having pulled forward 20 minutes prior, I round the corner to the window side and see there are TWO cars still waiting for their food. The Francis BK desperately needs two things: A few new employees at least, and a way to leave the drive through without ruining your suspension for when you inevitably have to deal with this. Apparently nobody at this location got the memo that BK is considered "fast food." read more

It's really not the young kids faults who are employed here, but I waited in the drive thru line for 25 minutes. Upon reading other reviews, there seems to be a pattern. Avoid this BK at all costs read more

Oh boy, I'm stuck now, 4th car in line and not moving. Why? Why do I come here, this drive thru is bad. Its fast food served slowly read more

At the W Francis location.. I watched a staff member behind the counter use the hand she was holding tongs with, to push the garbage down in the can so that it wouldn't spill out and then use those same tongs to place cookies into pouches. So the tongs went into and touched the garbage and then she touched food with them... When I contacted Burger King I got a generic response. I have never been so grossed out with a restaurant. I found other reviews saying that this particular location is owned by people that don't care and are not responsive. Go elsewhere! read more

The worse place ever! Had to wait 35 minutes to place my order! 10 piece nuggets at $1.62. Took me 45 to get at the window! Never again!

I used to enjoy going to this place as I love the Burgers from Burger King. Today was the straw that broke the camels back. You shouldn't have to wait 7 to 10 minutes inside the lobby to be greater, not order but greeted. While I recognize there are people working hard at this location management has failed. This reoccurring issue / lack of service has resulted in the loss of my future busy for at least the next six months. I'd rather drive 3 more Minutes to division to get proper service than continue to waste my time and money at a location that continues to fail in customer service. The franchise owners should fix this either by getting the people needed or work themselves. read more

Usually good, but today ordered some whopper meals and bacon cheeseburgers and the whoppers had nothing in them except bread and the meat. And the bacon burgers had no bacon AND there were no fries with the meals. So yeah pretty pissed-off. read more

So disappointing when a trusted fast food chain lets a restaurant go so that you can't trust to stop by and get a quick bite to eat! It was lunch time and there were THREE employees that I could see cooking, waiting on customers in the long line in the drive-thru and food was simply piling up on the pass line. When the manager came flying in at noon...she looked like she had no clue as to what to do, 2 other employees just standing around doing nothing. I ended up leaving and when I called later to say I had left without my food after waiting for 10 minutes...she was SO RUDE I will never go back. Who oversees these corporate sites?? Where is the District Manager??? read more

Well we waited in line for well over 30 minutes stuck in the drive through before we even got to the window to pick up our food. When we came to the there were only 3 people working. We could tell they were stressed so we did not say much but this is the 2nd time we have gone that it has taken forever to get our order. We will think twice before going back for a fast food option that is for sure. I feel bad for their employees having to deal with all that stress. read more

Surge is back and only available at Burger King. Came into today and they had several 'flavored' Surge options on the Coca Cola Freestyle. Everyone knows what to expect from BK... I always stick with classic Whopper which is always good. I also enjoy their breakfast coruscant and their french toast sticks. I don't mind this specific location... it is always clean and I've always had great, friendly service. They have lots of free to play game consoles and a few TVs for customers to enjoy... I'd say that is more than other bigger name dine-in fast food places got going on read more

I am so annoyed!! Let me just say Burger King- your app sucks. I try to use the mobile app, but if you don't have WiFi, you can't. Hello? You're in a car, hence the mobile part. Then you go into the restaurant to ask them about the mobile app so you can place the order and the people working have less knowledge of the app then I do, that's sad. The guy upfront just says he can't help. "WOW" I just told him if no one can help me then I don't need to order anything and then left. I won't be going back!!! read more

The slowest Burger King ever. Every time. I don't know if the employees are stoned or what but prepare to spend at least 30 minutes waiting for your $2 burger. read more