TLDR; The new owner doesn't know how to operate or train the staff. You can often expect wait times…read moreor 30 minutes or more This location is the worst service I've ever had at McDonald's. Among multiple wrong orders over the years, the last few years or so have added extremely long wait times. Couple years ago I ordered ahead on the app, arrived 5-10 minutes later. After waiting Inside for 30 minutes i had to leave or risk being late for my appointment. Couple weeks ago I ordered ahead and arrived ~5 minutes later. I sat in the pick up area for over 40 minutes AFTER arrival. Multiple people were already there waiting and had similar experiences. After 25 minutes or so I called to see what the deal was. I was told "there's an issue with the kitchen" yet the drive thru kept moving.

Thi place SUCKS. First of all, McDonald's, can you make the kiosk ordering process any more…read moreconfusing? My, what-should-have-been an egg, bacon, cheese biscuit was a slab of cheese not melted, one pathetic piece (not slice, piece) of bacon, and NO EGG. The biscuit was cold and dry. Disgusting Not one person at the counter to greet. I said thank you when they handed me my order. No response. I said it again louder. I got, "Yeah, yup. You too." Horrible customer service. Lazy staff. Done with McDonalds.

Literally every time I come here just expect my order to be wrong. This experience was tragic. If…read moremy day wasn't going already going wrong it really is now. Taco Bell Fuggd up this time. Fries were cold, the nacho bag was 1/4 full with CRUBS generously, tacos soggy and order totally wrong. Every time I come they charge $1.80 for tomatoes and give 1-2 per taco. And to top it all off im already having a bowel movement and I ate it 10 minutes ago.

Sadly very incompetent people working here. We ordered food with some minor substitutions/additions…read more(e.g, no cheese or add sour cream) and they messed it up not just once but twice and it took a very long time to come out. They also overcharged us but we just wanted to get out of there so we ate our wrong orders and left.

Great food, portion size on onion rings suck, you get 5…read more This is the real pic of my 5 onion rings.

customer service is outstanding i love all of the workers so much they make me feel so invited…read more quick with the food, as fast as fast food can be, they are all so hard working and it shows!!

I stopped by while in town and had probably the most pleasant fast food experience ever. The young…read moreman who took my order did a great job and when there was some confusion the manager stepped in with a friendly positive attitude. Friendly, helpful, food was hot, order was correctly made. Fast food is fast food but at this location it felt a little more than that. Wendy's should model its customer service based on this location.

I come to this location often, 9/10 the service is good. I recently came here and the pink haired…read moregirl at the front counter was a zombie. Had no interest in being there. After 20 mins of waiting in line and seeing multiple people bring back their food bc it was wrong, I left and went through the drive thru, another 15 minutes and 33$ later, we got our food and we got a chili that was 1/2 full. I'll be glad to change my review if the pink haired girl gets fired. She has no business working with customers, probably wouldn't be able to even be a competent dish washer.

This is the worst Subway I have 3 problems different times that my food was wrong and we didn't…read morereceive other food items we ordered we waited 15 minutes to be waited on and there was workers just standing there talking to each other when I received my food wrong for the 3rd time I called and a kid answered the phone told me that they would take my name to get our would be free and I called to order the food that was to be free the manager/Owner said I was not telling the truth and that a kid would not answer the phone but she said that my order that she'd pulled was not wrong and hung up on me and then told facebook that I hung up on her DO NOT WAIST YOUR MONEY ON THIS PLACE DONT EAT HERE

Foods burnt bacons not even cooked all the way it's like rubber somebody could get ahold of me that…read morebe greatly appreciated

As a former worker I must say I do definitely recommend there food n to me the one on keystone ave…read morein pa is good to work at I mean yes it has ur normal drama like any other bizz but they made me feel loved wanted n respected and even if the management was having a terrible day they where very welcomeing n helpful with me n really understood I have a learning disability n can't lern as quickly as the other kids that work there n the kids where friendly n pasiont with me n helped me learn n mean while I loved every one my bff's where Chris n his girlfriend but also loved everyone n yes I said kids cause like many fast food joints kfc is an exclant job for a kid still in school or frash out with all that said I highly recommend going to the one on keystone ave in pa plus I mean come on who has better chicken then kfc no one!!!!

Poor service. Absolutely horrific wait times. Ordered via the app, over half hour estimated wait…read moretime. Lobby was locked so only option was to wait in drive thru. Didn't have time enough to wait, so had to leave. No way via app to obtain refund. Chat w/"help" was cutoff. Phone call through India call center proved fruitless. Would NOT recommend.

Always very good highly recommended love their breakfast .I like how they always have a paper to…read moreread

Best place to get breakfast in NEPA! Their service and food is superb. Try the buffalo chicken home…read morefries, you won't be disappointed!!

This evening we went to Subway-WalMart to grab dinner. There was a young lady working alone and…read morethere were several people in lines to get subs. We were all ordering food with different requests for our food. This young lady was so amazing. She smiled the whole time. She never flinched and made everyone's order the way they wanted, our order was perfect. When I went to check out, I asked if she was working alone and she stated she was. The management needs to thank her for working alone and being so friendly. I have intentionally not gone to this Subway because there are some very rude and unwelcoming employees. This young lady was a breath of fresh air.

I felt bad for the 2 working tonight your could tell weren't on very long new i ordered a sub with…read moreavocado it wasn't set out was frozen didn't have the wraps only flat bread the girl looked so nervous I was annoyed but not at her or him. They were very nice and apologizing I do however feel you should have a policy in place for discount I payed them they realized had nothing I wanted. The bun was very dry . But they staff was nice could tell un sure but 5 stars to them.

This was pretty good I've been to this place multiple times the only slip up is they forgot my…read moresauce and they are pretty good so this is the best McDonald's in Elmira!

Horrible staff, horrible food. Multiple times have waited in drive thru for over 25 minutes. July…read more3rd was the WORST experience with my family I've ever had there. 4 staff on, never had a person on the speaker after 10 minutes, car in second lane was never waited on, pulled through to the window nobody ever came to the window. You had 4 staff on and 1 was outside smoking in the parking lot. Maybe you should hire people who want to work for their money. Photo uploaded from a previous order at the same McDonald's

Great local restaurant! The shrimp tacos are fantastic and the beer is really nice too. They also…read morehave delicious homemade sodas if you want something non alcoholic.

Great place! Convenient to the Hampton inn. Had the jalapeno bacon burger which was tasty. The…read moreOktoberfest beer was very good. Staff was fantastic.