Wrong order, super disrespectful lady and took a long time and I'm the only one there.

This place has really really gone down a lot. I remembered them used to be really poppin' way way back then, but not anymore. Also, recently had a situation for the Whopper meal that was $9 and change plus tax on the menu board then when went to the window, they want to charge you the total for $12 and change , then something is wrong with that, and then when you bring it to their attention, since they haven't change the price off their menu board yet, they wouldn't let me pay according what's on the menu board, since it hasn't been changed, they think I'm going to pay more for their wrong doings. If some people don't check how much you're to pay for your food if you don't think, then some will just go ahead and pay what they said if you don't do the adding. I should had ask for their manager, but that wouldn't have made no difference, because either some don't care or they don't have one. If you'll haven't changed the prices off your menu board, then why do you think I'm going to pay more. You supposed to let me pay accordingly off your menu board until you'll update the price. Until then, that's false advertising and scamming. Please be aware everyone! Another reason I won't be back besides them don't listening what you're ordering. read more

The lady at the pickup window was really nice. However, my order was missing the hash rounds and I think they may be understaffed.

This was the best burger I've had at any burger place. I saw the smoke coming from the roof and thought they are cooking something hot and good in there and I was right. The service was awesome and the place was very clean and of course the food was great. When you hear don't judge the book by it's covering this is one of those places with that outward appearance. The building is a little dated but I really appreciated the old school service with a smile and the very sincere "Welcome to Burger King." With such great service and delicious food, I'll be back for more.....Burger king you're tops on my list. read more

This used to be a really good location. I work pretty close and it's easy to grab something quick. Not sure if they've changed management or what but they were terrible this morning. Got the order wrong and when I noticed it they were rude. I had my receipt to prove it and everything. I'll pass them by and get my office orders elsewhere. You can be too rude and unappreciative and it'll you my company's business for sure read more

I used to go there a lot on lunch. Until my last few visits I clearly said no mayo on my burgers on 2 different occasions had it on the ticket. And today it happened again went back got my refund. Asked for corporate number. And the management staff did nothing to try and help no we apologize for the inconvenience. And didn't want to give me the number so I had to Google it. I'm giving 1star for the young lady at the register. But I will Never visit this or any Burger King location again. And I advise that no one go to the downtown store.... read more

Got to the burger king on Madison Avenue and they weren't prepared for the day. I mean I couldn't even get a cup of coffee because they weren't ready. Poorly staffed and management...yeah I'm BIG mad cause coffee is how I begin my day. I'm done moving on to the next restaurant. read more

Worst service I've ever received.. disrespectful staff don't even acknowledge you or speak directly to you.

We tried to go to Wendy's first however their bathroom was so gross we didn't stay. Good for us as this Burger King is right next door. The bathroom is modern, supplied, and clean. It might be funny to talk about a restroom first yet it is what got us there. Then...the staff was so nice for a Burger King. Even got greeted when I walked in the door. Enjoyed the strawberry banana smoothie recommended by the nice lady at the counter, and the cookies are good too. Keep up the excellent work. Very appreciated. read more

First, it took 25 minutes just to order the food. Second, they were out of sugar so there was no sweet tea. Also, there was no ice for the drinks. Next, there was no ketchup. Also, they had to use large cups because there were no lids for regular sized cups. then, the drink machine was frozen so we could not get our drink of choice. The chicken sandwich was elastic feeling and it tasted like moth balls. then, other people in my party it took them 30 minutes to get their food because they "lost the orders" and we had to leave with a group at a certain time. It was ridiculously nasty and dirty in there and was very unappetizing. None of us are ever going back to Burger King again. read more

On 9-29-17 waited in drive through for 12 minutes behind 2 cars. Cashier couldn't get order correct so I drove off in frustration. 10-3-17 tried again for lunch. Same Cashier gave me wrong change 3 times....then explained she could not open the drawer to correct my change. Talk about frustrating....my sandwiches weren't even made right. Got charged extra for tomatoes that weren't there. I have been going here for months for breakfast...what happened to this place? Not worth the effort. read more

The cashier was extremely unfriendly and apparently had a problem with me because I'm white. After serving the guest in front of me and interacting with her in a friendly manner, she stood at the register and simply looked at me without speaking. I said, "good morning" and received no response. I placed my order, and when she gave me the amount, I began laying my money on the counter while I counted out change so that I received even change back. When I was finished I slid my money over to her. After counting out the change and printing my receipt, she laid the money and my cup on the counter and walked away without speaking. After pouring my drink I noticed she was standing at the counter so I approached her. She handed me a bag and walked away without speaking. As I checked my bag, another customer walked in to whom she spoke politely. I exited and will not return to that store. read more

Food not hot. Cheese on burger net even melted. Cashier had difficulty with my perfect English. Restaurant was clean and server was attentive. read more

I got the worst attitude over a simple question. I asked what flavor ice cream do they have and the woman cocked her head at me and with a little back talk told me there is only one flavor. That's fine but there is no need to answer me with a nasty tone. Never coming here again. read more