I went to Burger King in Gardnerville this afternoon. I've been there many times and while it has never been a paragon of good customer service or cleanliness, today was the worst example I've had there. When I got there, there were seven elderly people and couples already in the restaurant. I stood at the counter to place my order, I had to wait and listen to one worker discussing his tattoos with fellow employees. He discussed at length, how he chose the particular tattoos, how long they took to complete and the total price (990.00 btw). Once he acknowledged me, I ordered a Whopper with cheese. He didn't give me an order number so I just stood to the side to wait for my order. As I filled my drink, I noticed a complete mess at the drink station...liquid all over the counter and floor, the lids were thrown around and there was trash near the soda machine. As I waited and elderly woman asked if they had anymore ketchup as the bin on the counter was empty. Tattoo told her that the ketchup was in the bin on the counter and walked away. When he resurfaced, the woman told him that she asked for more ketchup because the bin was empty. Tattoo made a loud sigh, went into the back and a couple of minutes later came back with more ketchup. He acted like it was a chore for him to do it. My order arrived and he called "my number" even through he had not given me one. He called it several times and I asked if it was my order since I didn't have a number. He replied "it's a Whopper, that's what you order." I took my food to the table and opened my burger...it was very cold and had no cheese. Rather than interrupting Tattoo, I just began eating it. As I was eating Tattoo was talking to someone in the back and every other word was f*ch and sh!t. He was talking loud enough that the other patrons were looking at each other. This continued until a teenaged girl came in and inquired about a job. Tattoo told her that there was no one to interview view here now and she would have come back later and then told her "you don't want to work here anyway." Needless to say this was not my best Burger King experience. The management really needs to take a look at this restaurant as well as some of the employees. read more

Burger King over the years has just gone downhill. This location will be the last Burger King that I will ever visit. Drive thru service was awful, guy couldn't and/or didn't want to hear us. Got the whole order wrong. Food was sloppy! The whopper had no flavor except for the abundance of ketchup. Just go away Burger King. You used to be the favorite, now you are far from it. read more

Waited 15 minutes for two double cheeseburgers and then she forgot my nuggets. Second time I've been to Burger King. Nothing trouble. read more

Burger King - Over 15 minutes for a double cheeseburger and nuggets would never come here again the second time I've been here. Not a good Burger King - Burgers Near Me - Gardnerville, Nevada

30 minutes in the drive-through just to get a whopper and fries don't waste your time

Glad to see the young man with the goatee and glasses is back. I was worried after not seeing him for weeks. Back to the quality service I'm used to! That whole crew at night is awesome read more

They take forever when a rush come cashiers have no experience. I wouldn't come here during a rush my order took 17 mins and I saw the cashier had out my food to the drive thru read more

The chicken patty was smaller than the pickle! this is the spicy chicken sandwich that my brother ordered from Burger King in Gardnerville, Nevada. What a joke! read more

Burger King - this is supposed to be a spicy chicken sandwich that my brother ordered from Burger King in Gardnerville Nevada. what a joke! - Burgers Near Me - Gardnerville, Nevada

Service is terrible!! Every time I come here i regret it. You will sit in the line for 20+ minutes. I think they actually did me over the last time this time. read more

I waited in the lobby and was ignored for about 5 mins. Employees were behind the counter. No "welcome we'll be right with you" or any of the typical successful restaurant behaviors. I got tired of waiting and drove to Carson City where I got two "double-double" meals with chocolate shakes, grilled onions, and fries for $23. The burgers alone at BK were $10. It was worth the 20 min drive. I'll never attempt the Gardnerville BK again. read more

Restaurant is dirty! Food delivered cold! Told us they were out of items we wanted but as we waited for food; another employee let the customers order the very thing we wanted. Order counter was dirty and staff member was unfriendly! Based on this; U won't eat at any Burger King again! But this one should be cleaned up..management, staff, restaurant! read more

I sat inside for over 30 minutes waiting for my order while it sat on the back counter and employees stood around amlessly like they didn't know what to do... I ordered online ahead of time, t​here was 4 other orders taken while I was in there and while they were handling the other orders my food that was already done and bagged just sat there as I watched several employees stand there doing nothing read more

3times to today my order is not complete,not only that service is soooo bad not good at all.This Burger King it's not good,but we're not going somewhere else cos that's only burger in this town.But they need to improve their service. read more

If you are not in a hurry for your fast food, then you're ok. But if there are more than 2-3 cars in front of you , it's going to be awhile before you get your food and it might not be hot read more

So slow man I read the reviews and thought it was not going to be that bad and they would fix the problems but no I sat in the drive thru for 30 min and just suprised it's in business food was ok read more

Customer service and listening skills. I've been to this location multiple times, considering that I live in town. Each time I have asked for a large combo and don't receive it. I have asked for Multiple orders of individual fries and yet to have it in my order. This place is starting to become like McDonald's and their ice cream machine never working or "we don't make shakes this late" such a disappointment with "new management." I understand it's supposed to be an equal opportunity, but it would be nice to have people who can actually perform the job. read more

This store is a gross disgusting joke with incompetent 20 yr Olds who are more interested in talking about each others lives than helping paying customers. Entire store is dirty. Ordered a Whopper meal with extra mustard, didn't get any mustard on it and the guy in the back said Oh! My bad...All dumbasses..it would be better to shut it down and get something else in this spot. read more

You will end up sitting in the drive thru for 20-30 mins. When you get to the window, they ignore you til your food is ready then take payment and when you are talking to them they just turn around and talk to their coworkers. They are all just messing around with no one guiding them at all. Worst customer service ever. read more

I tried to order a burger, but the cashier was rude and completely unhelpful. So I turned around and left. Also, the store smells like sewage. read more

A group of 5 of us went in on our lunch hour we all ordered at the same time. 20 minutes later four of us got our food. The four of us were done eating and the fifth one still hadn't got his food (we're at 35 minutes now) my friend went up and complained and they said oh will have your mozzarella sticks right out in two minutes two minutes past still no mozzarella sticks. After several of us complained, we were asked to leave the store. After the last of us complained, they gave him a bag of food and the money back we got in the car, started driving open the bag and not one thing in the bag was what he ordered. Worst customer service I've ever seen or experienced. read more

Took 3 people to take my order of a Whopper meal? Took 15 minutes to get my food, while I sat at the window which opened every once in a while for the cashier to tell me they are waiting on the fries. How long do fries take to cook? Finally, a different person handed me my food, which was cold. I keep telling myself to give them another chance, but that was it - horrible horrible horrible. read more

The food is always terrible, the fries are terrible and brown (really old oil). The burger was supposed to have no mayo as my fiancé is allergic to eggs and it had mayo. We also ordered onion rings and got fries instead. They are never open inside so if you have an issue you have to go back through the drive thru line to wait a million years to tell them it's wrong (while your entire meal gets cold). I don't know why we go back and give them chances! One of the times we went the meal was wrong (I asked for chicken and they gave me a burger) and I told the girl it was wrong and she yelled at us threw it down in the back and yelled to someone that we wanted something else. I didn't want something else I wanted what I ordered. We will not be back and I hope they close and open something better in its place. If I could give zero stars I would. read more

Update. Still no improvement with this location. Came in drive through for an online order and this location almost forgot an item. Be aware to always check your bag and order when visiting this location. Good 90% of the time the employees forget an item and you must always check your bag because these employees will forget every time. read more

Burger King - Location address and app menu for confused employees that don't understand how an app works - Burgers Near Me - Gardnerville, Nevada

Went through the drive thru for a two for $5 breakfast sandwich. Drive next door to the auto store and realized I only got one. The drive thru cashier told me a was a lier and walked away. Will never go to this store again. read more

Pathetic. 30 minutes and still no food. We just walked out because we didn't have time to complain due to an appointment. They only get one star because it makes me give them at least one. read more

this gardnerville burger king improved. customer service is prompt and friendly i enjoy the whopper juniors with bacon and cheese everything is fresh the burger meat the sesame seed bun, onion lettuce tomato big pieces of bacon & cheese read more

Only gave us half of our food and still messed up the order including the sprites we ordered that tasted like sparkling water instead of a normal sprite. The food was also cold not even warm. No condiments were included as we ordered. read more

Went inside to order food. I was the only person in line behind the current person ordering and I was turned away from ordering food and was told they were closing the lobby. All of the other employees had asked if they could take my order being the last person in line, and they were instructed not to take my order due to some manager. Worst experience I've had in a long time at a fast food restaurant. Don't even get how they're open. read more

I do love a charbroiled burger and the double stack with cheese, bacon and jalapeños was great. However, the gal working the drive through had long nails breakig through her plastic gloves while wearing her mask under her nose. I would not recommend and will not return. read more

If you do drive thru it will take you at least 15 min regardless of what time you go. I honestly don't understand how this location stays in business but I'm pretty sure since they are one of the few fast food restaurants available in the area that's the only thing they have going for them the service is so incredibly slow that I have witnessed people behind me darn near losing their minds in frustration. If I didn't have pregnancy cravings for their Coca-Cola Ice-es I don't think I would have ever come back. Besides that if you have the patience the food is fine and there's no other issues but if you are going on your lunch hour expect to be late. read more

Was great service, mist everyone is friendly. Recently they are slow. Did Corp make some ridiculous changes for covid? And 7 times in the last month various times as early as 3 the ice cream machine is off/ not working or they don't want to clean it? Unsure which it is. Than we area stuck waiting in very long ( slow) line. To get out of the drive through. Burger King you need to get more people on staff. It's running way to slow Other than that the kids / staff that work there are friendly!! Management / Corp needs to address staff shortage and the ice cream always down read more

I was appalled how dirty this restaurant was today. Instead of employees cleaning, they were all chatting away. When we were leaving, the front counter employee was sitting at a table on his cell phone. The drink station was disgusting. Even the manager on duty was more worried about chatting it up. Also, no one had tried to shovel snow from the doorway, you had to clump over snow mounds. read more

I go to this Burger King fairly often, because it's on my way of travel. I always order 2 "Whoppers, HEAVY ALL, add Jalapeño". I get charged an extra $0.35 per sandwich, but that's not a problem at all, IF I'm getting what I pay for. This particular time, my chick and her girlfriend went to town and stopped to get food. Her girlfriend also got food for her kids so they ordered quite a bit. Checking the bag before leaving the drive-thru window, they noticed that there were one chicken sandwich short. she got the drive-thru attendants attention and told them that they were short. He then began to argue with her telling her that it was in the bag. Which they had both checked twice. He finally went to the cook, and the cook even said "No, I know I made it. It's in the bag!" So once again the attendant continues to argue with my chick and her girlfriend. Pissed off and frustrated, she goes to pass the bags back through the window for them to check for themselves, in which they finally admitted they were a chicken sandwich short. The cook then says "Where the f#$* is it? I know I made it!!!" Then discovered it in the sandwich dispensing tray underneath the heat lamp, where they did in fact forget to put it in the bag. The entire exchange took about 2 minutes from what I understand. It's not just the fact that they were being argumentative and not checking, but it's the fact that they were completely unprofessional, and more than obvious they hate their jobs. Do you want to get to my Whoppers? Let's ride.... Now granted at times they are super busy so I get it. I don't typically get what I pay for, but I'm fine with it. But for as much money as I spend there and as often as I go, always knowing it's a crap shoot on the quality of my food, I'm still pretty docile and easygoing and never complain. If it wasn't for their verbal confrontation and accusational demeanor towards my party, I wouldn't even be writing this review. But I've had about enough. As I digress, let's get back to the subject at hand, my whopper. It was pre-made and sitting under a heat lamp, trust me I know. Instead of freshly making what I ordered and paid for, it was simply unwrapped, had some jalapenos thrown on it, and then simply rewrapped, completely ignoring the request for "heavy all", which I paid for, then marked with X's of everything that was supposed to be heavy disbanded back underneath the heat lamp where it sat until it was placed and with the rest of our order, minus the missing sandwich. That's pretty easy to tell a sandwich that has been wrapped once, then rewrapped, because the paper is wrinkled and not as crisp, and I actually think that's probably part of the the design of the wrapper itself. I know for a fact that's what happened and you can tell from the pictures. Despite being on my road of travel, I simply will not go back to this Burger King anymore. For all the extra charges I have accrued, and only really getting what I ordered once or twice out of probably three dozen times, is enough for anyone. But I found another BK, that has been batting 1000 since day one, for the staff are older and mature and will not argue with the customers, especially when they're in the wrong. Sorry Gville BK, You're one less customer! read more

Burger King - A supposed Whopper, "heavy all" with Jalapenos. Notice how the wrapper of the other one is tampered with. - Burgers Near Me - Gardnerville, Nevada

See all

Rude ass people. Full on tweaker's working there. We made the order a hour before closing we came in before closing as well and they said sorry we are closing as they have my money as well as my food. And they would not give me a refund would not give me my food. The person working at the drive through was a disrespectful person. All she did was sit there tweaking not even able to get a full sentence of out of her mouth. The manger was a nice and understanding person tho! read more

Why do restaurants do this. Say they close at 10:00pm. They take orders until 9:59 pm. To the normal and realistic human this means at 10pm they lock the doors and clean up the building and equipment. This is the correct way to run a business. Well this BK doesn't do that. They actually close at 9:30pm, the door says 10pm I was hungry and wanted a chocolate milkshake. While there I will get a sandwich and chicken nuggets. They turned off the. $#-$-$&@/ milkshake machine early. why? You don't close until 10pm. Are you trying to get a head start on leaving? I want a milkshake until 9:59 pm. Service is sooo bad?! No one should go home until after the last order - for ALL - your menu items and then and then only do you start prepping to close and NOT a second before. I don't if it takes another hour to clean the milkshake machine, I should get one at 9:59 p.m. Otherwise it's just drastically poor service. Love read more

Have not had an original chicken sandwich in years, always loved them. Got one today, bread was dry with a small slathering of mayo, no lettuce, I thought the used to have pickle, but I guess that changed. Chicken was old and dry. YUCK. Tried to call them and let them know, but I just got a message saying not available right now. read more

I was called an asshole from a person who wasn't in work clothes followed by an male employee smoking a vape in the kitchen. I was told I'm trespassing on the premises when I went through the drive through and placed my order in front of my kids and treated with such disrespect . The supposed supervisor who was the one smoking the vape in the kitchen told me to leave without giving me a refund or receipt for my order. He then gave me the number to an ex employee who was once employed there and gave me more information than the current employees there. I will never give my business to this company again. read more

Been waiting in drive through for 25 minutes! Started with only 3 cars in front of me. Unbelievable that it has taken 10 minutes per car. Avoid at all costs and of course I'm stuck in the drive through lane and cannot bail out. read more

How're you closed before 9:30?! On a Tuesday night? Your sign and website say 11:00 no before 9:30

The girl named Asia was extremely rude. When I brought it to the managers attention to proceeded to throw a fit in the back screaming she didn't do what she did . She slammed to door on me several times I was tried to verify information. When we asked the manager for sauces he let the girls know. A new girl threw our food at us but also threw so many sauces in the bag prior. None of which we asked for ‍. Literally the sauces we didn't ask for she gave us. These little teens working there are ridiculous. read more

Once again I went to Burger King to get a friend a burger. I will not eat there anymore after the last time I was there food was old employee was rude so I would not eat there again. So I went to the window and gave the girl a coupon and she said I can't take this you didn't give me a code number so I asked her what a code was she was so rude and said I have to give her a code on the coupon so it's to late you can not use it and just handed back to me and closed the window then another employee gave me the food I told him to let the manager know that she was very rude to me and could have explained it to me nicer. So now I won't even go back to get food for a friend now they lost another customer. I guess they don't need the business very bad. Oh well there are a lot of other places to eat here. read more