Came in to get dinner after a long day Some employees Bluetooth speaker is on the counter near the ketchup pack blasting so loud I can't hear the lady asking what I want I asked for no onion or pickles I got pickles probably don't hear me over the speaker blasting music The place had a trio of guys eating it looked clean read more

We had the best encounter this morning,Cat is such an asset to the industry. As someone with a masters in restaurant management and hospitality she really makes my day,always a genuine smile and positive interactions that is almost impossible to find. You have a star treat her like one. read more

This location has their stuff together. The staff has done a great job with offering clean facilities, and quick delivery of food. The staff were nice and helpful. Burgers were actually great! Definitely more like the original Burger King's. This location is definitely back on the road of making the Whopper King's again. Other locations should put in a shift and learning or re-learning the things that it takes to be exceptional once again! read more

The kid with the curly hair in the drive thru has no home training and should not be working in customer service.. he laughed at me for providing a drive thru code when I placed an online order and asked "why would I need your drive thru code then?" With loads of attitude read more

Worst burger king ever, burgers are always cold. Fries not fresh. Just find another fast food place in town. I'm not saying all Burger kings are like this. read more

The wait here is horrible. I go to the drive thru and they do this weird thing were the person before you has to get their food before you can order. I waited behind a person who took a while to order and move up to the window. Then I had to wait for that person to get their food before I can even order my food. Can they only make one order at a time? They can't take multiple orders and start the fries or whatever and make multiple things at a time. I just have no idea why you wouldn't just take orders ASAP so you can get started on food. I could understand if this location had high traffic, but it's always empty. The worker said the waits had to do with only having 3 workers rather than the 9 they have at McDonald's. I guess the humor in it is that there are two places to order at the drive through but they only take one order at a time. read more

I've never been a Burger King before.... Ever. I'm visiting a friend from another state and thought it was about time, since she lives just down the street from here. Oh my gosh. 10/10 service and accommodation. Came in so excited to try and told the sweet and beautiful Makayla all about my Burger King virginity. She was so kind and fit me with a crown and made me and my friend fresh fries. So delicious. I got the chicken fries, regular fries, and a Dr Pepper. So delicious. So very delicious. Zesty sauce was amazing. Same with the honey mustard. God bless. read more

Burger King - Burgers Near Me - Florence, Oregon

the worse hamburger i have ever had at a burger king anywhere i have been, cold and pickles tasted spoiled, hope i hold these burger down. my last try at buger king i do not like being sick. read more

The worse location ever. Hubby and I walk in. When you head to the restroom and they have obnoxious pics on the doors from corporate in bad taste. Pics of people trying to not wet themselves. Shameful. Men's room was locked for 20 minutes with an employee inside, who knows how long he was there before we arrived? Went to the counter NO ONE present anywhere. Waited and waited for 20 minutes finally 2 people show up and the obvious newbie unprofessional right in front of us is telling his lead "look what's in my cash drawer". You NEVER do that. How stupidly unsafe is that? Then they take food out for people who got there way after us, then when he brought it mumbled something about sorry no hashbrowns for the burrito. See pic, this is NOT acceptable. Looks almost empty. How long will this location be open considering all these horrible reviews. NEVER AGAIN this one. Yeah even McDonald's would have been better. That's saying a lot. read more

Burger King - Is this a joke??? - Burgers Near Me - Florence, Oregon

Whopper Jr duo served cold buns Tast was good and ice coffee good And service was O K read more

Terrible service... ignored at first. My wife had to yell at this kid who kept walking past us. Even then he wandered around looking stoned. Finally he came over but couldn't figure out how to do a sub for the impossible patty. Then the manager came over and said it couldn't be done. We do it all the time at several other locations. The kid who took our order looked homeless... like he hadn't showered in some time. Bearly spoke. The food took way too long to get and it was not great once we did. Stale buns. Not the worst burger king experience ever (that was in Central Point oregon) but I as very disappointed as this place was pretty good last year. read more

Ordered food for delivery my order finally showed up over hour and half late and 45 minutes after the store had already closed. When my food finally arrived it was so cold and nasty didn't even want to eat it.. Maybe they need to get some better management in that store maybe one that's actually competent and actually know what there doing instead of just throwing people into a position that they have no knowledge about nor do they care about guest service here read more

"Impossible Burger" and French Fries are so delicious at Burger King!! The employees were very nice too! read more

Burger King - The "Impossible Burger" was so delicious! - Burgers Near Me - Florence, Oregon

Last time I went there to get 4 breakfast burritos and they said it would take 20mins to cook the eggs. And have had other problems there not very clean outside not managed very well. read more

Worst Burger King Ever! Relatively new, which might explain the complete lack of training, product knowledge, etc. Ordered $6 burger; got next to nothing. I thought it was a mistake. No value here! Terrible/non-existent customer service. Dirty dining room. Disgusting restroom. This place sucks. Several decent burger joints in Florence. This ain't one! Eat elsewhere, you'll thank me! read more

This is the worst Burger King I've ever been to. The food is not fresh and ice cold. The help is not friendly. I asked for extra hot whopper and got stale cold one. We've STOPPED GOING THERE!!! This really makes me angry as the Burger King in Thurston area where we used to live made hot fresh burgers every time so why can't Florence? We don't have that many choices of restaurants in Florence so when you have to check one off your list the pickings get slimmer. I wouldn't recommend Florence Burger King to anyone, ever! read more

I pull up after waiting forever. I don't hear anything so I order and am cut off in the middle of talking by some rude girl working the window. Even though I had zero attitude she says "um you can wait a second" So I just left. Terrible customer service. To a almost hilarious degree. read more

I have visited this location several time. Food quality is never good and the place in not well maintained. Planters are full of weeds.

Last two visits, asked for mayo added to my burger. Received only mayo. Second time made the same order. Got the correct condiments and no meat at all. I live in dunes city. A lot of gas and roughly 17$ for no dinner twice. Oh and I was parked the second time. read more

I was initially SO excited for Burger King to return but it has been deeply disappointing at every single visit since they came back. Since I've decided to never return to this restaurant, I will share today's experience. The restaurant has two lanes for ordering. One of the lanes has basically always been blocked off including today, and since the lanes are very short, there can really only be 3 cars waiting at maximum without spillage into the roadway. A fourth car waiting causes blockage to the outgoing lane. Apparently, today, there was a new hire training. I understand people need to learn as I have once worked in fast food myself. However, there is a limit to how long you should keep the customer waiting before taking over the order and opting to let your new hire learn by observing. If there is a 20+ minute wait before even getting to order, you can be certain your new hire is absolutely not ready to do the job or that the trainer is inadequate in their abilities. so, with that, after waiting over 20 minutes to order, my food was given to me rather quickly after I paid. It was evident the 2 bacon Swiss whopper jr I got were ice cold upon grabbing them out of the bag. The new buns are pretty spongy and bready. They are not toasted and throw off the meat:burger ratio altogether. The bacon is a single slice of microwave bacon. The cheese is 100% cold. The mayonnaise and ketchup were so abundant it was almost inedible and the mayo tasted like it was no longer fresh. The fries had a really odd taste of popcorn and were mushy, very oily and almost unrecognizable to the fries I expect from BK. As I stated above, I will never return to this location again. If you're considering stopping here, just go to McDonald's. read more

Cold, dried out burger. When I asked for a new one I was rudely handed my money back by the manager. "Alot of their customers are regulars and they need to improve their customer service or there won't be any repeat customers! read more

I gave a credit card for payment at the window. I just got my statement and they used my card for someone else's order, as well as my order. I tried to call the local restaurant and I can't find a number for it, just a central number with a 360 area code. read more

Been there twice. Both times received items that were cold. Cold Whopper, cold burgers. The fries were hot. The first visit was when they first opened. Soggy warm salad, cold fries and no shake/ice cream machine. Second visit hardly a soul. Hot fries and cold whopper and burgers. As though the food was just sitting waiting there. Won't visit again. read more

Don't waste your fuel or time with this place. Almost every time we order, it's wrong. Even when you ask if they've double checked it. We've complained, but it doesn't make any difference! Such a disappointment since they've only been open for about 6 months. Ugh read more

the lobby could have been cleaner soda machine was disgusting sticky tables needed to be clean bathroom needed to be clean not very cleanliness disappointed read more

The cashier there was so considerate and sincere! He made sure everything was fresh! Best burger king visit Ive had! Thanks, you put a smile on my face last night. read more

I hope Florence Burger King gets better because my sister and I ordered the garlic and bacon double burger with mozzarella sticks and onion rings and an ice coffee that was way too sweet. The burger was kind of plain and the hamburger itself was burnt all I could taste was the burnt Ness of it. We didn't get asked if you wanted any sauce or ketchup. We didn't get any napkins we waited in line for a half an hour and honestly we should've just went to Taco Bell. read more

Grand Opening. Had to go inside where I spied several employees with their face masks at half mast (under their noses). I ordered two side salads, received only one at a price of $4.95 that was only iceberg lettuce, no other garnishes. When I asked I was told they were out of tomatoes. My second salad when they produced it, was the same. I had to ask for my chicken nuggets and when we arrived home discovered that the Whopper Burgers did not contain any tomatoes either. I realize that they were swamped, but I feel I should have been notified of the fact that they were TOTALLY out of tomatoes and that the burgers and SALADS would be naked of them. Growing pains I guess? It will be a while before I go back and I will warn others. read more

I'm disappointed. I have sent this Burger King a lot of business and that stops now. I just deleted my Burger King app after they cheated my client and refused to make our order right. We triple checked our order before placing it online and the website must have malfunctioned or they did something while filling the order because were two Sandwiches left off the order and the two we did get were not as ordered at all! The hamburger had no sauce of any kind. We are not impressed. So, I called and got a rude girl who said her name is Destiny who claimed to be the manager. I was super nice but she did not care about what I had to say. She didn't care that the error was their mistake. She refused to fix it, and when I asked for her to give my number to the owner she said he does not call or take calls. It was clear she has no clue on how to provide even a basic level of customer service. They shorted us 2 sandwiches which we ordered extra condiments on, plus a large onion ring. My client trusted them and even tipped $10! Yet, Destiny and Burger King chose to lose my business and my clients business. This girl had such an holy than though attitude....acting like she was something special. She kept bragging that she was the manager‍ She also acted like I didn't understand that the owner was a CEO! She stated that he doesn't have time to talk on the phone. My daughter is a CEO and she is always on the phone! I have owned companies and I always made time to speak with customer if there was an issue. A smart business owner always has time for customer feedback. If you want bad service, cold food, or would like to pay for something you don't get, then you might like the Florence Burger King! read more

For starters I typically don't eat at fast food chains but living in Florence I figured what the heck I will go grab a chicken sandwich since it is new and all the craze around here. This is more of a WARNING to consumers than anything else. I ordered 2 original chicken sandwiches which is posted for $6. However, they charged me over $11 for the two sandwiches. After I pulled away and realized what happened I parked and went into the restaurant to get a refund of $5 since the sandwiches were on sale. The manager proceeded to tell me that if I do not inform them I want the mix and match deal it doesn't get run up that way. My only response was "so... you're telling me I have to pay almost double because I did not inform your store of your pricing?" She responded with a smile "exactly". Being too dumbfounded and never one to cause a scene I turned away and left. Obviously, there was a reason I typically spend my hard earned money at smaller family owned stores. I have no idea if this is specific to this store or if it happens at all locations. Just don't want anyone else to get ripped off. I WILL NEVER AGAIN SPEND A DIME AT THAT STORE!!! read more

O.K., we waited two weeks to hopefully let them get it right. It's Sunday, Oct. 10th. Not much of a line so we got in the drive-thru line. Only 17 minutes later we were able to place our order. I ordered a "Whopper" , a spicy chicken sandwich and jalapeno potato whatevers. The reply: " sorry our broiler is down and all we have is chicken products." I then ordered a regular chicken sandwich, a spicy chicken sandwich and the jalapeno potatoes. "Sorry we're out of the jalapeno potatoes. After just another 10 minutes we got to the window, got our order and went home,(only a couple of blocks away). What garbage! Thick breading on cold chicken. The spicy one was so drenched in sauce that the lower bun was inedible. Not the beautiful lettuce shown in the pictures. Some chopped-up lettuce and mostly green tomatoes. (These were the delux chicken sandwiches. We won't be back until they've got their stuff together. They're better off not opening than opening with this poor of a showing.. I know what it takes! For many years we owned and operated a fast food franchise! read more