Waited 25 minutes in lobby after ordering from kiosk. Watching crew push through order after order from drive thru. My Whopper came up and sat for 10 minutes. Was told they were waiting on onion rings but again, lots of onion rings going to drive thru guests. Finally told manager I was leaving and that I had ice cream in the car. Paid for food when ordered and walked out. Reversed card charge with bank. Called complaint toll free number the next day and spoke to someone very helpful. Still haven't received correspondence or credit I was promised from them. Also, another time ordered an original chicken sandwich and got it home and it was nothing but lettuce and mayo, no chicken. I love BK but hate this store, but it's the closest STAY AWAY FROM THIS STORE. read more

44 mins waiting so far for my food. The disorganization and the chaos here is incredible, not just among staff but management. read more

Burger King - It's ironic that I've been waiting for my food for 46 minutes despite a 30 minute no loitering policy. - Burgers Near Me - Eustis, Florida

I recently attended a job fair. Got hired and all seemed well. Untill it took me reaching out to recieve that same very day the notion to go watch my training videos. The manager whom texted me, Kyia Mccurry, was saying she was not in the store, but i must show and watch the videos. She apparently let the manager on duty know i was suppose to show up to watch my training . I enter the store, no one acknowleged me. I was made to watch training videos from my phone, while music blared in the lobby, and was turned up louder every time i tried to hear the material. The manager whom was suppose to sign and check my training off, was not in store. But had me show up. I left Completely unprofessional. The food their is horrible, and the employees dont even wash their hands. I noticed 2 employees go in the bathroom, and never heard a toilet flush, or even the hand dryer go off. And when i entered the bathroom, the handle to the door was wet. No paper towels to dry hands, and the toilet wasnt flushed. read more

You guys need to either get your hours in order but this is the second time we've came by and it's not actually 24/7 there was someone ignoring the phones while we were calling and just standing by the window. first time they told us they didn't have an ingredients then when we come the second time there were cones covering the drive thru. what's the point of saying 24/7 if that's not true read more

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if I could give 0 stars I would. I waited almost an hour for my food not a speck of food given and didnt even get all of my drinks as a family of 5 with young children, once I finally spoke with someone about a refund it took 3 people which included a district manager 20 more minutes to finally end up giving me cash back because they couldn't figure out how to refund it back to my card. read more

I went with my two young grandchildren for the first time at approximately noon today. After I ordered, I heard mumbling about being short staffed and shortly after a couple of other people came in, the manager (?) told another staff person to lock the door!! I noted a couple of people decide to leave without an order. Other people kept trying to get in unsuccessfully. After at least a half hour wait we got our food which was fine. I noted a couple try to get soda drinks but the machines weren't working and they didn't add ice until we were about to leave. There was no ketchup in the dispenser and not napkins out on the counter. Other than getting the wrong food at other fast food places this was the weirdest/worst experience I have had. read more

Fast easy service with pick up ! Fries were hot and fresh! The onion rings with dipping sauce were satisfying! I ordered using the new app and it's worth learning the navigation which is pretty awesome! read more

Burger King - Pickup was fast and easy with the Burger King app. I got fries and they were hot and tasty. - Burgers Near Me - Eustis, Florida

we waited 1 on our food, there was a girl that was going outside and inside and she was doing nothing a lot of cars had to get out because of what happend and we did not know if she even washed her hands when she went outside the ambiance was bad and she was doing everything mad even that we waited read more

The worst fast food place to ever exist. Everything is always broken you wait in line for 20 minutes just to be told they don't have anything for food the people are absolutely rude if you think about eating here don't. read more

Slowest place I ever been to seems mismanaged been in line stuck because I can't get out for 20 min. Doing this review while in line.

Worst place ever!!!! Ordered 2 breakfast meals in the drive through and was asked to pull around and wait. 10 minutes later went inside to inquire about our order and was told it was the eggs. 3 minutes later requested our money back and no response. Ended up leaving with no food or refund. NEVER AGAIN!!!!! read more

If I could give it less than one star I would. Workers are rude with a street level attitude who have absolutely zero respect for the job, themselves or the public. Burger King on Hwy 19 in Eustis, Florida needs an entire revamp of the management and its employees. In other words fire and then hire an ENTIRELY different crew. There was no hand washing after going outside to vape and lean up against a car in the parking lot. The employee went straight behind the counter to prepare orders without washing hands. Their uniforms looked more like gang outfits than Burger King Uniforms. I don't want to see your underwear or your crap stain while I'm waiting on my order, pull your damn pants up, this isn't prison. Keep those long dreadlocks from hanging above the food being prepared with absolutely no hair netting whatsoever. Please cover your damn dreadlocks because nobody wants to eat your hair and wearing uncovered dreadlocks while preparing food is absolutely disgusting, do you understand how nasty that looks and honestly, I don't even want to mention the attitudes that are behind that counter. It was like they couldn't have given a shit less about anything especially customer service. If you don't want to be there quit because you sure won't be missed by the public. Once my order was complete my bag was tossed on the counter from the fry pit and I was told here's your food. Without even acknowledging a thank you the employee turns around and just walks away. I ordered a number one medium whopper meal and specifically asked for (No Cheese, No Onions). My plans were to get it to go but instead I decided to pull up a seat and continue watching the shit show that was in progress. I opened the burger to find out it was loaded with onions and was covered in the nasty cheese I can't stand. The burger was loaded with whatever it is they put on it and was the absolute sloppiest Whopper I have ever eaten, way to much ketchup mayonnaise and tons of pickles. Thats not a whopper, that's a damn I don't give (AF) attitude. Burger King Whoppers are one of my favorite meals and I've eaten them for years. This was the absolute worst Whopper meal I have ever eaten and that's beyond a shadow of a doubt. Then to top it all off my cold medium fries were more like a small fry in a medium container. They would have been about enough for my five year old grandson and even he would have asked for more. The dining room did appear clean but there were no other customers in the place at the time. Like I said at the beginning of this review, if I could give it Zero Stars I would. From now on Mount Dora or Leesburg will get my business and I will never eat at this particular Burger King again. I will also tell everyone I know to steer clear of this place. The drive to Mount Dora or Leesburg will be worth not having to wonder if there is hair in your food or if the guy who packed your bag washed his hands after he took his last crap or if the gangster behind the counter is going to shoot you. The hood attitude and mentality have got to go. Correction, I will go back one more time in thirty days to see if this review has been acted upon. Once I do that I will update this review. The best advice I can give this establishment is to clean house and start over and stop hiring people with street level attitudes. read more

Acceptable food. Standard Burger King fare - inexpensive and okay. The bathroom was clean, but on multiple visits, the food prep, drink, and eating area needed cleaning. Similarly, The drink machines were out of many drinks on multiple visits, and one was out of ice. Glad I got here when I did. Line is now about a third of the store long - only one person taking orders. My dad and I just tried the limited edition "nightmare burger" for Halloween. The nightmare burger is a heart attack on a bun. The nightmare burger consists of a burger patty, a chicken breast patty, bacon, cheese, and raw onion on a green bun. We left the mayonnaise off - for all the good that did to make it healthier! LOL. The green bun was colored with food coloring; the green bun wasn't flavored. The frozen drink machine wasn't working so I was unable to try the limited time scary black cherry frozen drink for Halloween. read more

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I'm not a person who likes to write bad reviews but this place has really terrible service and I don't want people wasting their time ordering food from here. It's really a waste of time like everyone says and even if you order online they take over 30+ minutes on an order you made already. Today is my last day coming here because the staff literally told me they couldn't take my order and to just go through drive thru while I was waiting to be attended in the lobby. I ended up leaving the place. If this place can't run well it should be SHUT DOWN. So If your hungry look else where for a meal and NOT HERE! Save your time! read more

Awful. Waste of time. Got stuck in the drive thru and couldn't get out. Speaker wasn't working, out of burger buns..cars ahead and behind shut off I'm guessing they had been there a while. Going to Burger King and can't get a burger bun. I don't know what we are all doing here. I hope management can get it together and maybe have the tools needed for operational business. I wouldn't have stopped if the kids were hungry and I feel bad because they left hungry but I will never stop my vehicle for food at this location again. read more

The food was amazing and had wonderful experience. Two ladies greet meet with a smile and you rule. One of them I think was the General manager. She even help me and my wife pick out our meal. And bought it to our table, as my wife is handi-cap. Great customer service. This place needs more people like her. read more

i ordered through the app got confirmation to pick up order at the counter when i went in they said we did not receive the order the guy looked at my phone and said yup that's us after waiting 10 minutes the guy said he could not find any order and i have to call bk for a refund when i was in my truck when a guy knocks on my window and said hey they think they found your order back inside a women looks at my phone and i wait another 10 minutes for her to tell me the order must have gone to another restaurant wow I'm done with bk this place sucks do not go here unless you like getting screwed over read more

Wow, this branch really is piling up negative reviews! As for myself, I have visited here many times because I use the shopping centers there and have never received the wrong items or poor quality fast food. I do recall seeing some flies milling around during a visit a couple of years ago, but I hope that won't stop people from coming into my house when we have a few of them. The reason I stopped at three stars is that the last couple of times I have gone there, the soft serve machine was broken. Just replace or fix the darn thing, guys! I will go back there eventually, but use another branch for now for the soft serve. read more

went into the place today it's disgusting the windows the doors. The door handles are absolutely gross and the windows are filthy. How do you eat this food - just coming in and out of the place is gross. Poor management they obviously don't care about how their building is represented. The lady at the front counter was snippy. I can't believe this and age after all we've been through with Covid washing up, etc. but these places just aren't any better than they are. read more

Terrible service if you can even get service. My girlfriend and I have both ordered breakfast through the Burger King app from this location twice and both times, the order was cancelled. We've had to wait in line for over 20 minutes to get food before. Rude employees and terrible service. Better off to go to the other Burger King off of 441 in eustis read more

It's been over 2 yrs since COVID came out. Why is it that in June of 2022 you are not opening the lobby? Is it because you are short staffed? I saw many people walking up to the lobby doors just to find out it was closed. Is it that hard to put up a sign on your door? I'm sure you may have your reasons the same way we have our reasons to go somewhere else where they can manage their employees and restaurant better. This feed back is for upper management and corporate as I know the store manager can only do so much so I understand you are limited. Oh and recent the king of burgers actually ran out of meat!!??? Wow!! read more

You can tell this place is poorly managed and poorly staffed. Service was SLOW and they did not have beef patties in the store on a Friday night so we were forced to order all chicken items! Although when the food did finally make it to us, it was HOT. read more

Okay.. I've parked here for door dash hot spot. After slight few hours, they've called the cops on me and I've explained the cops that I was door dashing and waiting for orders and only to realized that this isn't the place for hot spot since it's slow within the area that day. But never again will I come to this place where they don't mind their business and calls the cops if you're there for more than hour or so. I don't recommend parking here if you're working for door dash or Uber eats or grub hub. This is NOT the place. read more

Just got home from picking up some food through the drive thru. I did not realize until she handed me one drink for my four orders that she had individually charged us for each item. When I asked where the other theee drinks were, she acted like I spoke a foreign language and looked at the order and could not comprehend that order a #__ and change the fries to onion rings and make all the drinks with double ice--were not meal orders. Sadly, she not only did not make it right she handed us our bags (minus the missing drinks again). Asking about that she said "you already paid." Yes, I said, $6 extra because you failed to ring me up correctly." But even if it had been a "loss" to just give the drinks, it coats the store $0.12 per drink...just sayin'. I could have asked for a manager, but by then my temper may have gotten the better of my tongue. read more

I was in drive thru ordering breakfast and I never said I was done and the lady put up our total and I told her I wasn't finished and she told me to tell her when I'm done so she knows. RUDE!! I left... read more

This is the most disgusting BK I have ever set foot in!!! Cold food, stale buns, and horrible service. This place needs new management and a thorough health department inspection. Just NASTY read more

Well. I would like to know how the Burger King In Eustis off 19. Stays in Business this one is the In Lake County. Very Disappointing and this Nightmare Cost me $25. read more

Have been stopping at this Burger King location for 15 years often when driving to In Laws and never have we had anything but excellent inside and of course past 18 months with Covid drive through service. Was just there last week and the Whoppers were so good... Ate my second one on the car ride home... Some people just like to write bad reviews... We like Burger King and this one has been reliable... read more

Worst Burger King ever. Out of all drinks except Diet. We got Whopper and fries and the fries were cold and soggy with grease. When we asked for new fries the employee said "That's as good as the fries are going to get because the grease needs to be changed and we don't have time. Wasn't offered a refund or a replacement of another item. Won't be back. read more

Worst. Bk. Ever. Sloppy floors. Messed up an easy order 4 times. Staff was rude. Just an awful place to go

We had a mobile order for pickup and wanted to place an order while we were in our car. Our friend went inside to pickup the order and we weren't allowed to place an order they told us we need to place an order inside while the mobile order is picked up, we come inside and they said it was a miscommunication. The whole time they're rude then ignored us when we explained that the order we placed mobile to pickup through order is going to be picked up inside but we still wanted to place on order in the drive through. Unprofessional and lazy is how I would describe the situation read more

Becoming very dirty and nast foo and service, bathroom gross, Lady waiting on me was rude and loud and dirty looking

Would be zero stars if it were an option. After waiting in the drive thru line for nearly an hour, they failed to give us more than half our order! Yes we should have checked before driving away, but after waiting that long we were anxious to get home. It's still on them though, there's no excuse for that no matter how busy you are. Then, after getting home and realizing what happened, we had to go all the way back for the rest of the order. After finally receiving it, they then reused to give a refund for the trouble. Do not eat here! And if you do, make sure you check your order before you leave. Forgetting one item now and then, while still inexcusable, is normal fast food bs. Forgetting half or more of a family of 5 sized order is unacceptable. Don't waste your time or money. If you know of a bk where the employees actually do their jobs, awesome, just don't expect to find it here. read more

Got off work at 11:30pm, decided to go to BK. Biggest regret. Very slow in the drive-thru, very rude employees, and I finally got my food and headed home. When I took everything out of the bag, I ordered ONE whopper with cheese without Pickle and Tomato. Instead I got 2 whopper Jr's, without cheese and both had pickle and tomato. Onion rings were very mushy, and cold. Will not be coming back! read more

I ordered two chicken sandwiches, I ordered my sandwiches plan, I also explained I was allergic to Mayo. Well got home, checked the sandwiches. My sandwiches had Mayo on them, I called corporate they said the manager of that Burger King will be calling me. Well guess what its been over 30 mins and still no call back, this is why they have one star. read more

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The onion rings are not bad now They also changed a lot of their staff and I miss the Heidi girl on Drive-thru read more

I tried doing the survey, can't as the receipt had missing #, tried to call # doesn't work. My order was wrong and had to be sitting at the bottom of the pile of croissants as it was flat and tough. read more

If you want to go to this Burger King, trust me!! Do not ever go on nights there are always so slow!! Idk why

This is probably the worst fast food restaurant in my area. The place is always filthy, the manager is an absolute jerk, always yelling and using profanities. They NEVER have half of their menu for you to order. Tonight we went and we ordered two double cheeseburger meals with a drink, onion rings for both and a whopper junior meal add cheese, fries and a Dr. Pepper. This girl could not get it right. And as my husband pulled away to pay at the window yelled over the loud speaker "hey man, did you want cheese on that?" WHAT? How about sir? When we pulled to the window we paid with a $50.00 bill and the (I assume a night manager) pulled off his headset and challenged us for the change we got back. "Did they really pay with a $50.00?" Are you serious? Acted like he was going to jump at us. I would seriously consider a mandatory drug test for that entire staff. This place is a total shit hole. Avoid it and go further into the plaza to Publix and get a sub or to Subway for a sandwich. Avoid this place like the plague. Because you honestly might contract it from the condition of this restaurant. read more

Went here 3 days in a row. Each day they told me mostly everything on the menu they didn't have. Wtf???!!! U might be wondering why I came here 3 days in a row. It was for the New Mac and cheetos fries. When I told them "ok let me get a chicken sandwich" they said " we only have salads". For 3 fucking days you only selling salad. This is the reason I never eat at a fast food establishment in lake county anymore. It's filled with methhead employees that don't give 2 shits about their jobs. read more