Best Burger King I've ever been to. Everything was Great. I'm in my 60's, from the Service, hamburger and the fries . Everything was done to perfection. I just moved into the area. I will definitely be back. And I am going to tell all my neighbors and friends to go to 1116 Chestnut Street, Emmaus, PA 18049. Very clean, organized. Thank You, Greg H. read more

not even 1 Star...probably minus 5 Star...this is the slowest fast food restaurant I've ever ordered at...also the ice cream machine is almost always down or broken...management needs to clean house and get a manager who wants to work... read more

Used the online app and still had to wait over 20mins for food: when we got it, of course it was cold and missing an item. To call this "fast food" is a joke! read more

worst customer service! I waited for 40 minutes from start to finish for my food! absolutely unacceptable. never again

I ordered a chicken jr with no mayo add ketchup. I called the store and they told me they'd remake it. I told them I'd come the next day for it. I came today and ordered a Whopper with no mayo and a chicken jr with no mayo that they said they'd remake at no cost to me. I got my Whopper with no Mayo and a Chicken Classic with Bacon and Mayo. I called the store again and the manager tried to say that I was lying and that her employees aren't that incompetent. I never said they were, I just told her that my order was messed up again. She then tried to tell me they'd couldn't have given me a chicken classic and that they don't put mayo on chicken sandwiches. I still have the sandwich and told her that I won't be dealing with a $2 chicken sandwich issue anymore that clearly people neglect to read what they're making. Tried to make it my fault when I clearly ordered through the mobile app read more

Burger King - Chicken sandwich, instead of a chicken classic. - Fast Food Near Me - Emmaus, Pennsylvania

Slower than Biden on a good day! Refused to refund my money because I was upset after waiting 20 minutes and still didn't have my food!

If I could give 0 stars, I would. I get there 9:30pm, which isn't that late, especially when it says they are open until 1am. I pull through the drive-thru and get, "welcome to burger king. Can I take your order?" I ask for 3 cheeseburgers. Not a tall order, I didn't think. They responded, "we are only serving chicken products right now." Lazy new generation I thought to myself because as it was apparent through body language alone as I was driving up to the drive-thru I passed by the front windows and I saw them complain to one another. I went to Wawa got food and tried something. I went back ten minutes later asked for 3 chicken sandwiches. They responded, "sorry, we are out of chicken." Don't waste your time!! read more

can confidently say I'm disappointed. First of all I ordered a royal chicken sandwich which was given to me as just a bun a chicken patty and 2 unmelted slices of cheese. Even before they gave me my order they got it completely wrong. I also ordered a Texas whopper which had a mustard thumb print on it so do with that as you will. Love BK but this place ain't it. read more

There are a lot of "opportunities" for improvement open at this location. Business hours posted on the doors list 6:00am as the time they open. I arrived at 6:06am one morning and found the doors were still locked. An employee showed up 2 minutes later and opened the doors. The subsequent service I received that morning was pretty dismal. I made the mistake of thinking that the employee who opened the doors would be the same one who would take my order. I was wrong as he went to back to food prep area. A few moments later another employee came out and took my order. It seemed like a complete struggle for her to actually to take my order - and she was the manager. At least they got my order correct - read more

Staff are unprofessional, rude and incompetent. Whoever owns this franchise seriously needs to be more involved in the operation and hiring of staff, and read the reviews. The reviews speak for themselves, it's not just one customer, but multiple complaints about this specific location and their staff and unprofessional behaviors, language, attitude, food quality and customer service. Complete trash. Embarrassing. read more

This place is a joke, the food was cold that they actually remembered to give us, they closed the dining area during lunch time, my wife overheard the manager tell a worked "taste it, if it's good then it's good". another time I spent over $26 dollars for my famil, got home and they forgot the chicken nuggets for my daughters meal (the focus of her entire meal) so I ran back and they gave me hard cold nuggets for her and zero compensation for my troubles. absolutely travesty what this world has become. what a joke this place is. Go to McDonald's across the street, it's better then here for sure. read more

Absolutely horrible. I was standing at counter when no customers were there and it took 10 minutes for me to ask about my online order. They did not acknowledge my presence at all. And my order was missing 4 items, so I had to wait for them and all the other stuff was cold when eating it. Never going there again read more

I stopped in their drive thru on Sunday 1/14/23 around 6pm a lady said they would be right with me. At 610 i was still not waited on. Not one word from an employee within that time. I understand being under staffed. But really crappy service. I left and don't think i will return. read more

Save yourself the headache and just go somewhere else. Ordered in the drive thru, sat in line for what felt like foreverrrr. Got up to the window only to be told that the person before us took our food. Seemingly blaming the customer. Two employees stood there and said "I quit" and just stared at us and then didn't acknowledge us or say we will get your order right out. So we drove the f away. read more

We were initially happy to see a Burger King open up near us. We have a large family and all love what they have to offer. Last night we had an order that consisted of 6 sandwiches, 5 fries and 2 milkshakes. To help alleviate the rush we ordered on the app ahead of time since we live about 15 minutes away. When we arrived, the car line was about 6 long and only one lane of 2 was open. We noticed folks trying the doors and they were locked so we waited approx 25 minutes in line till we got to the serving window. The cars in line continued to add up behind us. At the window we waited another 5-10 minutes and then we were given our order. We quickly checked the contents in case there was a mistake and we'd have to wait another 30 plus minutes to correct it. We found we were missing 1 sandwich and 1 fry. We mentioned it to the person at the window and another person in the background proceeded to tell us we were wrong and there wasn't anything missing. I again said we are missing 2 items and she started arguing that that couldn't be. Then she went back out of sight and came back with another burger and explained she had mistakenly left it on the counter. Ok, one down one to go. She then said we got all our fries though. We counted again and came up short. She begrudgingly returned with another fry and told us our tone was bad! We said we understand they were under pressure and short staffed but we weren't asking for anything more than what we paid for and left. Next day I called to complain about the worst experience I've ever had as a Burger King customer and ended up talking to the same person on the phone. She apologized for the situation but insisted our tone was bad. I told her we weren't yelling at her but we were insisting that items were missing. We were treated like we were thieves trying to get a few extra items for free. I said we were unlikely to return to this location and we would review the experience online and then I was hung up on. So, if you like long waits... wrong orders and being accused of lying and bad tone... go to this location for your next Whopper and fries. read more

This Burger King opened like a Lion , but now it's acting like a lamb . I hate to say , but Burger King needs to figure out it's problem so they can do drive through and dinning room . I go out of my way to go to Burger King and I can't sit in . I will " No " long eat I my truck . If it keeps up I just won't go to that Burger King. read more

Terrible. Visited today 1/22/23. Waited approx 25 minutes to give my order and there were only 4 cars in drive-thru. Dbl whopper w/cheese and whopper w/cheese plain; almost $16 No flame broil flavor whatsoever!!! greasy as if pan fried! BAD SERVICE, FOOD; $$ WASTED.... GARBAGE IT WENT!!!! read more

Every time I go here I end up with a very bad experience. Cold chicken sandwich. Cold Burger. Bad customer service. Stay away from all Burger King locations. Better places to go to. This location is HORRIBLE. It's not going to change. I've given them many chances. No one cares, and no one ever will. read more

4:15 on Good Friday ordered 2 fish sandwich's sorry no fish really! But McDonald's right across the street great fish , unbelievable.

Extremely sad that this location is inept, short staffed and plain bad. Just received my order which included a medium fry. The carton wasn't even half full. For $2.79 you should receive a full carton. People at this location are just lazy! If I could rate less than one, I would. read more

We anxiously awaited the arrival of Burger King to Emmaus. We have given them 4 chances to improve, but tonight was our fourth and final visit. The service is terrible, the girl at the counter seemed annoyed that she had to wait on us. There were at least six employees in the back, mostly standing around talking. It was 8:30 pm, we were the only customers but the dining area looked like there had been a wild party and everyone left all their trash laying around. Even the garbage bin was overflowing. It would have taken only a few minutes for an employee to clean off tables, wipe down the soda counter, sweep up the floor and empty the garbage. It isn't very pleasant when you look behind the counter and see food and who knows what else laying on the floor where your food is being prepared. Then when you sit down to eat in the dining area there are messy tables and more trash laying around. I understand that it's mostly young kids working there, but management needs to provide better training and get control of the unacceptable conditions. read more

Damn been sitting in the drive thru for like 40 mins. This shit wack. A kid in Africa can get food quicker than this.

We ordered a specialty whopper and got just a regular whopper. They only gave me 5 chicken fries and 2 of them were split in half. Never eat here its bad. Bad customer service. read more

It took 45 minutes to get our food and they only had on person on the register and she also did the milkshakes witch took longer to order and she didn't know how to use the register. We are not going to go back for about six months or so . read more

Great food & service, but they can't seem to hire enough staff to keep the dining room open, I refuse to eat in my truck, went somewhere else, I will return when the dining room is open. read more

These guys are doing a good job being courteous to customers. I like that they don't rush which is actually a good thing. Keep up the great work. read more

I am so disappointed with this location. I have been here about 5 times and I don't know why I go back! This was the last time. My food was almost cold but the kicker was a HAIR in my burger! I still feel nauseous! I went back and complained. They asked me if I wanted a refund or a replacement. No replacement for me! It was a terrible experience for me. I took the burger home and wrapped it in a plastic bag and put it in the freezer. Not sure what I am going to do about it. I am so angry! calling The office tomorrow but they probably will just apologize and that's it! this was the Burger King in emmaus. read more