I asked to speak to the manager,a middle aged Asian woman;employee said her name was Wandi, about a wifi concern. As she approached us, she rolled her eyes up and down and belittled the employee wanting to know why he couldn't handle my concern. Someone like this is not good for customer service or employee morale. In addition, the whopper was not hot or satisfying. Very disappointed with the sandwich and disrespect me and the employee received. read more

Made a mobile order for 2 whopper Jrs and Sat in line for 30 minutes. Food came out sub par. Will never be google back

The food was good, however the girl taking my order was so rude. I had a coupon for a meal and when I told her that I had it she snatched it from my hand and rolled her eyes and kept glaring at me. Then after I paid she slammed the window shut (I was in drive through). She kept coming by the window and giving me dirty looks and when she handed my food she shoved it out the window and said "here" in a very rude tone. I thanked her and told her to have a good day and she rolled her eyes again I didn't see her name but she was a heavier girl with black hand and a butterfly tattoo on her hand. Other than this I've never had a bad experience at this location. read more

Bun should not be the star of a burger. One stringy onion, small slice of tomato and some wilted lettuce made this whopper meal even sadder. Fries were hot. Coke machine had options only positive things I can note. Staff seems to crank out orders but no love in the assembly of a burger, that I saw. Limited choices on the way home saw noted! It is a pass for me read more

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11:47pm 8/8/25 came to get some food for my pregnant fiancé and they had only two employees working. One front of the house and one in the back. I didn't get her name but younger Hispanic woman who is the best person they could have. could tell she was overwhelmed a bit yet handled it like a high class restaurant manager taken care of everybody accordingly. She gets five stars read more

This is the slowest BK in all the land. I'm typing this from the drive through line. My kids are rioting. My gas is low. Please pray for me.

I have been visiting the Montclair Burger King for the past few years and I want to commend the manager for running such a clean and fantastic operation. The food is fine - but it's not nearly as important as the cheerful, kind, helpful team that works there. I enjoy coming there just because of the employees. Young or older, they are wonderful. Last night was Brien and he performed an act of kindness that is seldom witnessed anymore but if you read the story of the Widow's Mite in Luke 21:1-4 you'll see the heart of Brien. Keep doing whatever you are doing because kindness is just as nourishing as Whoppers. Thank you Brien. read more

#ThankYouThursday2021 I'm loving the new remodeling at this location. My daughters were like dad, look at this place. Looks so much better than before, much cleaner. Love the new colors! We didn't go inside, but I'm curious to see what their bathrooms are like. I'm sure they're looking so spiffy as well with stronger and modern hand dryers. LOL! read more

This is the worst run BK I have ever been to eat. For some reason, my wife really likes Whoppers, so we go there occasionally. If there was another within 10 miles I would go there instead. If you use the drive through (thanks Covid) expect your order to be wrong. Today took the cake and I told the wife, sorry but no more. I had to repeat my order 3 times at the kiosk. Then I was asked it again at the window. Then I was asked if I paid already. Too bad I think of myself as honest. Then I was asked my order a fifth time (I'm not making this up!). Then they gave me half my order. Good thing I checked my bag. Finally got what I thought I ordered. More fool me, not the right type of Whopper and no sauce for my cheesesticks. I know it is only a fast food joint, and they mess up orders. But, I'm telling you this is consistently the worst one I've been to. Don't go, there is a 5 Guys and a Mickey D's just down the road. Last slam, if you get anything other than a burger, expect it to have been made about 45 minutes earlier. Apparently, they keep food under the heat lamps indefinitely. read more

They cannot get an order right to save their lives. I've gone 3 times and they have not gotten an order right yet. Look at my pic.does the sourdough burger look toasted like their pictures??? No! Not even close. This is the worst BK I have ever had the non-pleasure of giving my business to (3 times!!!). Buyer beware! Only order shakes and sodas. read more

Burger King - Umm this supposed to be toasted. Not even close. - Burgers Near Me - Dumfries, Virginia

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This place sucks. Every time I go here, they screw up the simplest of orders. I order no onions, they screw that up. I ask for no cheese, they screw that up too. Every single time, they screw up something. Recently, I ordered two combo meals and an order of chicken nuggets. Guess what? No chicken nuggets. Just the other day, I ordered the bacon whopper with NO onions. Guess what? It had onions AND they forgot the bacon. Hello! They do this every time I go to this place. I'm never going back again, they suck. read more

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I went there with my boyfriend's dad and my boyfriend. They took our order( after they were done talking to eachother). when we got to the check out they continued to talk for a while, while we waited. When they got around to taking the card they only gave us the drinks then asked us to move forward. We waited for 25 minutes for 4 sandwiches, so my boyfriend's dad went inside to see what the hold up was only to have them tell him that they didn't start getting our order together. The line had one other person and the inside had 3 people. I would NOT recommend going there at all. They wasted 30 minutes for 4 sandwiches that we never got. read more

Second time coming here, hopefully the last. Why is it that I pulled up at 5:30pm and the dude sitting there doesn't want to take my order and says " nah bruh we closed". Thank you so much Burger King ! You really hire the best employees huh. I had to drive to a different location. read more

I've had issue after issue after issue with this location, not a good Burger King. I once ordered a fry and an onion ring here and got two fries. I guess that's the same? This Burger King just doesn't seem capable of doing anything right. Too bad there isn't any other Burger King close by. read more

The mobile order was placed at 5:21pm on Saturday 4/29/23. Pickup time was to be 5:40. Got there at 5:37 and nobody was preparing the order. They continued to prepare drive thru orders for at least 10 minutes after I told them I was waiting for my pickup order. I walked out with my order over 20 minutes after it was supposed to be ready. Terrible service. read more

Maria who is the manger is amazing! Thank you for always having a smile on your face and making sure everything is in the bag!

Worst Burger King, they will always mess up a simple order and have no problem serving dry old burger patties with tons of mayo to cover how nasty and old the meat is. read more

What a joke. You have no leadership there! Ordered inside and waited 20 minutes for food with only one person waiting before us. Told a few times by cashier that "drive thru is really busy".... Ok, but I walked in and there was like 2 cars in drive thru. What a joke! Learn to manage fast food. Y'all are awful! read more

Horrible service. Waited 20 minutes for a burger and fries. Skipping orders and started filling them based on people coming to show receipts and complain. read more

This Burger King has terrible customer service and rarely keeps their restaurant clean. The manager does not seem to care about how his employees act and can be disrespectful himself. read more

Update- they have overhauled quite a bit and it is much better than before. Friendlier employees work here now and the food seems better. If you hate yourself then definitely visit the BK after 4pm. Then wait for the slowest service for the worst food to occur. Dining in be prepared to wait for your food up to 15 minutes, as the slow drive thru takes priority. The drive thru can take 5 to 8 minutes to wind through especially if they are busy. I have seen the employees hanging out on the outside table smoking and throwing their cups into the bushes. They don't care about their restaurant and they surely don't care about you. read more

I wish I could give it NO STARS! First of all I was excited to find out that BK had chicken biscuits--only to find out this BK had no biscuits today only croissants. That wasn't the problem although I'd prefer a biscuit--anyway the sandwich came out and it was burnt and black. Not even my dog would eat the thing and she eats everything. read more

Worst burger king ive ever been to. It really is disappointing that i live right near here. My entire home has decided to no longer go to that location. There is just way too many places to eat around here to spend $30 on cold food. Its always a disappointment and i was a fool to have tried to get a better experience for this long. read more

Sorry, but I have to say something. The service was okay, but the Whoppers were horrible. The cheese was barely melted on the sandwich and from previous visits the chicken sandwiches were very dry. I use to enjoy your establishment, but this particular location has turned me off. By the way, one of your employees used the restroom and did not wash his hands when he left out, my son informed me because he saw him in the bathroom. Although he left the building when he left the restroom, that reflects negatively on your location and employee standards. Ants were crawling along the wall by the tables and yes I know Spring is here. I just think you guys can do better. I won't be back to this location. read more

My wife bought me home the Halloween whopper. The Black bun was extremely dry and stale. read more

I would give this Burger King a big 0 if I could. I've been there twice in the past year and both times the fries were cold and nasty. My burger on the one occasion was not good at all. I stopped going period. My kids placed an order last night and the manager failed to give them a fish sandwich. My daughter called once they got home and noticed it missing. The store was closed at that point but the manager answered and said to come back the next day for a refund. He did agree to also give them a sandwich. I heard the conversation because he was on the speaker. When they returned this evening, he denied everything and did not want to refund the money. He wanted to give them a fish sandwich. At that point they just wanted their money back because they had already eaten. He instead proceeded to argue with them and it escalated into more than it needed to. POOR CUSTOMER SERVICE!!! The manager is a liar and rude. I went up there to speak to the manager because my kids were very upset. I just explained to him that it was not about the fish burger but the way he spoke to the kids and lied to them. He actually then told me that he had deleted the fish sandwich order out of the register because his district manager told him to. How could he do that after taking the money? I really don't think he learned anything from this incident. He needs lots of training...I would actually fire him. I can't even mention what he said but it was extremely rude and insulting. With all said, we will never step foot in that Burger King again. We will let our friends and neighbors know of the poor treatment and pass our story on to our fellow Montclairians. Oh, one more thing! One of the employees was sitting out side smoking. He actually laughed...which made me even angrier. Very nasty place because he didn't even wash his hands when he came back inside. And the manager didn't say a thing. Smh! read more

This location is in my neighborhood so I tend to come here over McDonald's for convenience however no more! Enough is enough ! I placed my order through the app which tells you to verify "you're here" when you arrive. You then tell the person taking the orders and they should be able to provide your order. Instead !!! I did just that and they tried to make me pull off to the side while they provide others orders. It's terrible because what is the point of the app if you're going to have to wait longer for your meal than if you had placed it when you arrived. Then they all sat around talking about me and staring at me because I couldn't understand why I would need to wait off to the side. It's annoying and it's bad service. I'm just going to take the extra 5 minute drive down to McDonald's, at least when you place a mobile order they actually make it for you being as though you've already paid. Smh read more

Came to the drive through 1 minute before they closed. A short Hispanic girl helped me out. Some of the ideas I tried to prefer weren't available which is understandable. She helped me pick out a few items they still had so I could bring food to my friends and was polite and did it with a smile. I've worked food industry before and understand that showing up before close is the worst time. She was extremely helpful and kind. I've had bad experiences with this Burger King in the past but she was very patient and helpful and I will use this establishment again on Friday's again because of her. 10/10 satisfied with the service. read more

fast drive thru service. fries are hot and not over salted. they are not stingy with their sauces.

Went with my mom and she ordered the #8 chicken sandwhich. When she opened the wrapper the sandwhich was clearly falling apart and burnt. I went to ask a manager if we could possibly get a different sandwhich and showed her the burnt meat. She quickly agreed and ordered another sandwhich to be made for us. As i went back to sit down i overheard another large group complaining about their burnt food and someone said that they are always burning their food everytime they eat there. I gave them 2 stars for Maria's (mgr) swift help but mosf likely will not be returning to this location. read more

DO NOT GO HERE!! YOU HAVE BEEN WARNED!! OK, I had to wait a while before posting..to put my thoughts about this place into words the would be appropriate to post. I did read the other two reviews and can truly say that this the WORST BURGER KING EVER!!! Last time I was here I hated it!! Slow service, cold food, order was not correct. I totally forgot about our last trip here and ended up in their drive thru line with only 3 cars ahead of us. My 5 year old said he was hungry so we stopped here. BIG MISTAKE!! We should have just headed home and had a PB & J. Anyway, it took about 10 minutes to get to the speaker, I ordered a kids hamburger meal with apple slices, apple juice and cookie. I had to repeat my order 5 times because each time they said it back it was WRONG. My 5 year old thought this was a funny game the man at the speaker was playing, me on the other hand, NOT! I get to the window to pay and the lady at the window tells me my total is nine fifty something and I said "Really? For what?" she says "2 kids nugget meals with extra cookies" At this point my 5 year old is laughing so hard he can hardly catch his breath (funny game again). We finally get the money/order/pay part done. I drive to the next window for the food and I just wanted to get the heck out of there I just took the bag and the juice and drove away. My 5 year old says to me while looking through his bag "Mommy, they did not use their listening ears! I did not want fries!!" He ended up with a cheeseburger plain, fries, apple juice and a toy. He wanted me to go back and I told him we could not. The only good part of our experience here was that my 5 year old thought the man at the speaker was playing the copy game all wrong. read more

Hey don't buy their burgers they ass asf they gave me food poisoning . And the service was horrible .

Super slow service at the drive thru and I was literally the only customer! (Also the food is fresher at the Potomac Mills location.)

Very slow drive thru. Customer interaction is dry and artificial.

We ordered at 6:32 and it is now 7:24 and we still have not received our order while the 5 patrons behind us have been served. Every time we come to this location, they are disorganized and a complete mess the workers literally are standing around one on the sandwich line while the 3 others just stood around, the whopper burgers are half cooked, some of the time you don't even get what you ordered. I used to work here over a decade ago and this place use to run smooth like clock work. This location and the management is poorly run and such a disappointment. We were hoping for the best and unfortunately got the opposite read more

All fast foods joints are expected to have low quality food but nothing even seemed to be what you could consider as real. I used to get it when I was little and didn't understand what I was eating; now that I'm older I realize that none of it is relatively good at all. One day I got a chicken salad and not even the lettuce was ok tasting! I mean yeah it's a fast food place but how do you mess up lettuce? Honestly I would just say to stay away at all cost no matter what because there will be somewhere else you can eat. read more

I think they've stepped up their game since the last review five months ago. My experience was normal when I went; fast response through the drive thru, delivery was quick, food was good (well, not cold or stale). The crew was courteous. I went during off peak hours. read more

Super slow drive thru. During busier times I never understand why they don't utilize the first window for payment and the second window for handing out orders to customers. I guess that's the lack of management. Overall the employees are helpful just need to be better managed. read more

Worst Burger King ever! After waiting 15 minutes in the drive-thru (with no other cars in line) I finally give my order -#1 with cheese, no onions, onion rings and a large vanilla iced coffee. I get home to find that my burger had extra onions, fries instead of onion rings and a mocha iced coffee instead of vanilla. You want $15 an hour and you can't even get a simple order right? Please!! Worst Burger King EVER!!!! read more

Hot dogs taste pretty good but they are just luke warm. They need to be put in a steamer to make them nice and warm.