Ordered delivery and everything was correct except the nuggets from the 3 Whopper Deal were cheese curds. The Whopper was good and juicy, but expensive for what you get. The cheese curds were not good and we were all disappointed there were no nuggets, but accidents happen! Fries and other burgers were decent. read more

Burger King - Whopper - Burgers Near Me - Bay Point, California

Service here sucks and I don't like waiting if I'm not in the drive-through line they make you go wait on the side

I try BK about every two years and it's just meh. The onion rings and zesty sauce have forever been lowkey fire. Came this time to try the jalapeno cheddar bites, the cheddar cheese was creamy and decent and the jalapeno flavor was there, I just don't like the batter. Also got the chicken fries but they were extremely disappointing. Looks like they changed the batter and these things were flimsy and served in a fry bag, no longer the chicken container which made sense because they could not stand up on their own. Both items need the onion ring type batter and then I feel they would be great for fast food. I forever hate processed hidden valley ranch and can only eat it from the seasoning packet when made fresh. Something about the bottle and room temp containers makes it not taste good to me. This location had friendly staff, it was clean too and I appreciated that. Thanks anyway and I'll try again in a couple years. read more

Served me a rancid impossible whopper!! Came to get an impossible whopper and upon getting home I bit into what was a rancid, sour, and rotten tasting impossible whopper. They asked me to park from the drive through and waited for 15 minutes. I ended up going inside only to be told that it still wasn't ready. Then I get home and have the worst experience. I will report this if I end up having food poisoning to the heath dept. read more

The costumer service was great and the lobby and bathrooms were clean! There's no doubt the employees work as a hard working team! The food was well made , exactly what we asked for! read more

June 22, 2025, 4:45 PM drive thru. From the beginning, I had to repeat my order more than once. All I wanted was a number 4, small fries and drink, along with two tacos and a drink for my passenger. When I pulled up to the window and received the order. We were not given any napkins or straws. The cheese was on the outside of the taco and not melted. I don't know what the hell was going on in there, they couldn't pull off the basics with that order. Do better. read more

I'm so grateful to have found this amazing Burger King! It's a beacon of hope and positivity in our community. love this Burger King Bailey Road the place is neat organized staff are amazing polite read more

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The young woman taking orders is super nice / professional. The fries I got were cooked perfect and the spicy chicken sandwich IS BOMB AF. Hella good. read more

So for dinner it was getting late and wanted something quicker but semi good to eat so I decided to order inside the Burger King diner which was empty and clean 2 original chicken sandwiches the long ones as I had a deal for them and always remember them fresh and hot with a good amount of mayo and lettuce simple yet very good. So I requested the chicken fresh and it took about 15 minutes to get my order. I got my sandwiches to go and when I got to my destination across the street took a bit and the patties were luke warm at best with very little mayo and hardly any lettuce. What a disappointment. I always remembered fresh chicken and good amounts of mayo it's very simple. It was nothing like I remembered and just a let down. Burger King is normally very good and the staff was not rude the food quality was just not good read more

Burger King - Original Chicken Sandwich - Burgers Near Me - Bay Point, California

This place is bomba food and service is 5* definitely recommend you to go there....clean ambiance

I went in this morning , there's no customer & there were 3 ladies just chatting with someone over the phone. I was waiting for at least a good morning from anyone but unfortunately their conversation was more important than me. Finally after 5 minutes or more one of them offered me help. If you're in customer service you should know better than this. read more

It's your typical Burger King! I'm not sure why people expect a fancy restaurant here: it's fast food. I ordered 2 Chicken sandwiches: I got them. The burger was good, nothing crazy, but a quick bite does it :) read more

Burger King - Spicy Chickn Crisp Sandwich - Burgers Near Me - Bay Point, California

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This is how there food is and the manager said this is how they come and they make it burnt biscuit couldn't even chew it‍ read more

Burger King - This supposed to be a Bacon, Egg & Cheese Biscuit and the manager said this is how they come. This crazy - Burgers Near Me - Bay Point, California

I live near here so this location is usually my go to when I'm craving BK. The last couple times I've been here were disappointing, and last night really made me not want to come back to this location for awhile. I saw on the app that they had a spicy chicken deluxe sandwich - which I tried to order, but instead the person taking my order acted as if they didn't have that on the menu, so he charged me for a regular spicy sandwich, and additional charges for "deluxe" which is to add tomatoes and lettuce. The sandwiches end up to be regular chicken deluxe sandwiches, so he really charged me extra for the spicy chicken I didn't get, and also extra for produce, which is already included in the price. I also ordered zesty, ranch, and bbq sauce for my nuggets, and end up getting four different sauces which none of them are what I asked for. The young guy/girl that gave me my order was super short with me, and just hurried up and gave me my food and said everything including sauces were all in there. I really shouldnt have taken their word for it and check the bag, because they gave me sweet and sour, buffalo, honey mustard, and Marina sauce, which I don't even know what for because I didn't order anything that required marinara lol. Anyways, I don't usually leave reviews for fast food, but it was a completely disappointing meal. I dont expect great customer service from a fast food place, but at least get my order right without the attitude. I literally didn't get anything I asked for except the fries and the sprite, and on top of that they charged me extra AND completely left out the onion rings I also ordered. read more

I'm a huge fan of Burger King. I love me a Whopper! I just moved to the area, I've been to this location twice now, and it's very disappointing to know my local BK is below average when it comes to food and beverage quality, taste, and availability. Today, the majority of fountain beverage items were not available, even though Coke freestyle signs are everywhere! And the taste of my food and beverage was not as expected from a Burger King restaurant; I can't say I've ever experienced that before, even in the middle of nowhere. Com'mon BK, I just bought a house here, so I need you to get it together! read more

Burger King - What a joke!?! These signs are everywhere, but they only have Coke and Cherry Coke, no orange soda, Sprite, or anything else available! - Burgers Near Me - Bay Point, California

Service is horrible, I don't have to drive to far to find one that is clean and better service.

I have been sitting in the F-ing drive thru for 20 mins. Totally unacceptable. It's called a drive thru, not a stop and wait. My food was cold as balls. You need to retrain you crew or simply fire them all and close this store. The owner should be thoroughly embarrassed behind stuff like this. I would definitely like to hear the line of smoke he would attempt to blow up my ass for an answer/excuse. SORRY NO EXCUSES. read more

I had the most devastating experience here. I am from out of town and visiting family and decided to stop in to this location to order a few things My son also had to use the restroom. We noticed the door was locked I tried to get the lady at the register's attention by politely saying " Excuse me" . I repeated myself four times until my son unfortunately could not longer hold himself. There was only one other customer in the restaurant at the time so I know she could hear me, i was just being ignored. My five year old was humiliated and now wet. When I finally got her attention I asked for the manager and explained to him what happened He said " well the bathroom is closed to the public but I'm sorry that happened" The issue I had with this is there was no signage in place stating this. Also, if she would have just acknowledged me, we could have quickly gotten him out of there. By then, I didn't want to order because now I have an upset five year old who I now have to hear back to my relative's house to clean up and just appalled by the level of rudeness I had experienced. I'm here for another two weeks snd will avoid this Burger King at all costs. It's the closest place to grab a quick bite but I will drive an hour away if I have to. read more

The food is okay but unfortunately, the service is bad which i give about 2 stars. This is because it always keeps the workers make the customers waiting while they the workers are busy. The workers are okay and good. read more

Sometimes it's unavoidable, in my mind at least, when it comes to fast food and quality that you want but the outcome becomes so different. I have frequented the Burger King on Bailey road for as long as I can remember. It's been there since I was a kid. Same spot, same place. The menu changes a bit. The employees change. The place stays the same. Thanks to my hey day in eating fast food, I have tried at least every item on the menu. But for this review, I'll remark upon the things I had today and the things I bought for other people and tried. Caesar salad: A whole lot of romaine lettuce, a whole lot of Parmesan cheese, a whole lot of Caesar dressing, some "grilled chicken" and some croutons. Surprisingly, it's not the healthiest choice on the money. BUT it's not the worst. Forget half the cheese and half the dressing, and you get a pretty nice chicken salad. The lettuce was wet for some reason, cheese was cold, the chicken wasn't grilled on the spot (it must have been microwaved) and the dressing was a bit heavy. All things considering, it didn't taste half bad. Cheeseburger/Double cheeseburger: No matter what hour it is, the quality of the cheeseburger with single or double path remains the same here. It's handed between hot and warm. There's a whole lot of mustard and not enough ketchup added on. There's like two pickles too. (I always have to ask for more.) The patty is a bit dry, and the meet tasted - unnatural and meh? (that's the only way I can describe it) Basically, it's not the freshest bite but again, no surprise there. Fries: I like to get my fries as soon as the place opens. Or right before noon. That's when it's just finished being cook. The fries will be the right mixture of crunchy and soft with a good portion of salt shakes onto it. Onion rings: The best onion rings are right before noon. Anything after that, like today when I got lunch at one, the onion rings are room temperature. It feels hot at first but it's actually the bag that's radiating the heat. So you bet it doesn't taste good. Cinnabon: The frosting they give on the mini Cinnabons are quite generous. It actually covers nearly have the pastry. It actually came out not to me. The melted frosting on top of the bread mix was perfectly sweet. The warmth of it all delighted my tastebuds. Soda: They mix sodas if you ask them to. I got my Coke and Sprite mix. The soda has only been flat once, and that was late in the evening like right before closing time. Inside, there's plenty of seating. Tables and little booths with stations holding the condiments and napkins. At the register there are at least two people there. The regular person and a manager too just in case it gets to busy. The drive thru is the busier of the bunch. Almost rarely do I see it empty. First you go to the menu which lists everything. They take your order. Note: Be sure to check you food before you drive off. I've had food missing before. Overall, this location is pretty good compared to other fast food places. Come on by if this is all you can afford, you love fast food, and/or if you have no other option. read more

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I usually go to the BK in Pittsburg (where the service is terrible) when I'm feeling a fast food craving but happen to try this one the other night. The young gentlemen who helped us at the drive thru was nice, the fries were fresh and the service was fast for the time of night. Very much appreciated the service, will be back next time read more

I always come to the Burger King for my lunch and the girl that took my order destiny she's always helpful she remembers my order today I came and they messed up on my order and she came to the window and she's like oh I know your order fixed it I have no problems and she always remembers that I'm a customer that comes here a lot so that made me feel happy and welcomed so I recommend place to anybody you want good customer service and a person that remembers your order does need to go to person very friendly outgoing and with a smile and if I could give 10 stars I would read more

Burger King - Jalapeno poppers and fries - Burgers Near Me - Bay Point, California

Help me get food in only like $20 this is the best food I can't even imagine a more beautiful thing that Burger King it's so good try the hamburgers guys read more

Food can be excellent. SERVICE SUCKS. Drive-thru is glacialy slow. Staff trys and are mostly courteous and care. But the last 5 times I tried to order online on their app - in their parking lot no less - the app refused to connect. My complaints to BK corporate have dropped off a HIGH CLIFF. ABSOLUTELY NO RESPONSE from them. Incommunicado. I operated 5 BK stores in the bay area 20 years ago very successfully. This indifference is UNACCEPTABLE. I was forced to drive away without lunch each of these 5 times. I'm done with this store. QED read more

Use the app for best savings and almost free stuff. Excellent value and impossible burger deals on the app is my favorite.

I never thought I would review a fast food place but my oh my... There is always a long line the drive through workers do not speak to you. I would say hello and there was absolutely no response. AND MY CHOCOLATE MILKSHAKE WAS VANILLA WITH A SPRINKLE OF CHOCOLATE THAT WAS NOT EVEN BLENDED. I could see where they put in the chocolate syrup but never blended it. read more

Service is horrible, forgot my sundae pie , didn't give me my ice cream cone after paying like your supposed to I had to go ask for it , seen the employees scratchy there head with there gloves and proceeded to continue working on the burgers he in front of him , didn't take them off or replaced them ! It's dirty and there all not on the same page . bad service. read more

Customer service review: Went through the drive thru this morning Very friendly and upbeat drive thru person.

Not horrible and not amazing. Used to go here more when i took the back road to work. Please whatever you do stay away from the super salty chicken sandwich, its horrible. My favorite thing is the hersheys ice coffee, nice treat anytime of day to cool down and relax. Miss the pies they used to have. Definitely more a favorite of mine more than mcdonalds because of the amount you get for your money, plus the awesome app incentives read more

Terrible quality, cold burgers, slow service I have tried on different days, but to no use, they are destroying the burger king brand read more

If it wasn't for their weekly coupons I'd probably never eat here. This location in particular, their food is never really hot or doesn't seem fresh. I've tried going to the drive thru and or inside dining room. Food is always just luke warm. Parking is free and plentiful, drive thru moves slowly. Bottom line...very hit or miss. read more

Great service; the manager there is the sweetest sometimes i see her in the morning or evening but anytime i see her she's nice and provides great service! I wish i got her name but I'll be sure to next time! If you see this thank you for running that bk well and for your sweet service! read more

Can't even get a simple order correct. I said no sauce, yet it's completely smothered. It seems to be deliberate considering it was regular mustard put on too. Whomever was working the line at this time should be fired. Check out the receipt franchise owner! read more

Burger King - Burgers Near Me - Bay Point, California

I was going through the drive through and the manager was completely rude and was yelling at me when I asked for sauce I don't think I got her name but I think it was Maria it could've been a fake name. I'm so disappointed I got home and half my order wasn't there when they said it was all in the bag. So I went back and when I told her it was wrong she got mad and said "we never make mistakes here" and slammed the door in the drive through and ran off. Worst experience duck that hoe. read more

Rude staff, very unprofessional, poor costumer service. Train your management and employees!

drive thru line is ridiculous. Bad customer service. drive thru workers with bad attitudes and do not acknowledge you. Handed me wrong food. I made several attempts to call the store yesterday but someone kept hanging up on me. Burger King, I'm disappointed!!!!!!!! read more

Horrible food.i ordered here and everything was okay till I started eating and found this! It's dish and looks like someone bite my food! Unacceptable and they will be hearing about this,won't ever go back there again! read more

Burger King - French toast - Burgers Near Me - Bay Point, California

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I was so hungry after playing football I came across a burger king I got the whooper Jr and as soon as I took a bite I felt so good I don't know why but that was the best whooper her I even had . read more

Fries were burned, the bun was stale and had some mold on it and cashier was extremely rude. I will not be returning here read more

Burger king only hits when you are mad hungry other then that burger king is lowkey mid.