Horrible in every way. The franchisee, GPS Hospitality, doesn't care. I complained to them and they never answered. They own other local chicken franchises that are equally as bad. I walked into this BK and couldn't get any employees attention. The radio was blasting rap music so loud that no one could hear. The counters were filthy. Then the straw that broke the camels back was when I saw an employee reach into the French fry bin with his bare hand a couple times to eat some fries. Everyone I know that's been here said they would never go back. I wish they would just close it down and some other business owner who cares about the community and customers could take over. Shame on you GPS. read more

Tried to place an order at the drive through at 10 pm on a Tuesday. They couldn't take my order for at least 30 minutes for some technical reason unknown but suggested that we order over the app which after ten more minutes of setting up an app and ordering we finally placed an order. They are dropping our food fresh. Ten minutes later and we're on our way. Food was actually pretty good. read more

The employee brought her very young kids to work and they were climbing all over the tables unsupervised. I actually felt really bad for them as they were too young to be left alone, but they were also disturbing people that were eating and it was gross that they were walking on top of all the tables. At some point the worker left the counter to change a diaper and came right back...that's how young they were. I hope she washed her hands...I feel for people in situations, but this should not be allowed. It was gross and inappropriate for a restaurant establishment. read more

The food was so cold took so long to come out and one of the employees I had asked her if she could remake the food cause it wasn't done the way I had asked when I was ordering and she said omg my fucking god and snatched it out my hands. Never coming here again. read more

One of the worst fast food locations in GA. So surprising for Alpharetta. I live down the street and have tried it 3-4x in my 3 years since moving into our home and it's equally despicable each time. More often than not items are wrong/cold and the wait times are unreasonable. Close this shit hole and give us a Hardee's: read more

food was awful and served cold. I know one thing. I'm never eating here again. I leave my one star review for a good reason

Rude employees, horrible customer service. They don't care about anything other than wanting to all stand outside together to smoke.

Drive thru -as usual Asked for extra pickles -no pickles put on at all. Thanks a lot. Wont be going back

Went through the drive-through. The fries and burger were cold. I was told to pull over and wait 2 to 3 minutes while they made it fresh? Waited almost 20 minutes till I had to go back inside and they were looking around for my bag? Long story short - bad service - bad food - bad franchisee. The corporate office should take his franchisee license and shut this place down. Put this place out of its misery. Ambience? Look more like a chaotic mess. read more

Gotten my order wrong the last 5 times in a row that I've come here. Feel like remembering onion rings over fries is a simple enough task but I guess not lol read more

Bad experience with service on afternoon of May 11, 2024. Drive thru person handed me wrong order, took it back, tried to hand me another wrong order, then slammed window shut on me after finally getting it correct. read more

Even though lots of people give this restaurant a bad review, the people who give the bad reviews are actually lying to readers. Everything about this BK is very good. The This Burger King has a much better play place than any other fast food restaurant nearby. read more

I must give credit where credit is due. After a year or more long absence from this Burger King I ventured out there again today. I was pleasantly surprised that the drive through ran quickly and smoothly. As has always been the case, the employees were moving fast. Some of the nice new changes though- they are speaking clearly at the drive-through and being very courteous. It's always nice when everyone uses "please" and "thank you". The food is still not exactly hot, but it does seem to be warmer than it was. I'm not sure if they don't use warming lamps appropriately (or if the food is just sitting around way too long) but food rarely comes out of this location hot. Of course, Burger King is not exactly where you go when you want quality food . I had my dog with me on my first visit today and they were all super sweet to him, he felt like a superstar. I actually wound up coming twice today because my husband wanted Burger King after he got home, and both times it was the same super experience and the orders were 100% correct. Keep it up Burger King, your changes are absolutely noticed and completely appreciated. read more

Burger King - Dirty and disorganized! - Burgers Near Me - Alpharetta, Georgia

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I'm not sure if it's just this location or just the company in general but isn't this place supposed to be fast food? The value proposition of a fast food chain in convenience and price but this place forgoes both in an effort to maybe be a higher end establishment but when the food takes 10-15 minutes in the morning to make I will just go to McDonalds because I'm in a rush, or I'll go to an actual restaurant if I'm not in a rush. What's going on??? Even the coffee took a while. read more

worst bk ive ever been too, and that's saying a lot. Cashier kept forgetting if we paid or not and our order took longer than fast food should. we didn't get any ice, straws, napkins, or the right size for our drinks and fries. Plus the food was in the wrong wrappings (spicy in non spicy wrapper etc) and it was cold. read more

I would give a 0 star for today's services if I can, walked in to the restaurant because I want to get some ice cream cones for the kids, waited for 5 minutes, no one acknowledged me as they were only interested in the few drive thru orders. I finally asked can I place an order, the guy with the headphone said we are too busy with orders now and you can't place an order. I was totally speechless and walked out. They weren't busy, 3 people working. Totally do not understand their logic. I now I can go back and go through the drive thru but why would I want to give them any business at this point. read more

I have instructed my wife to have my head examined and provide me with a swift kick to the coglione if I ever have the deranged idea to order anything from this Burger King location ever again. I was one of the many who received a T-Mobile Tuesdays perk for a free Whopper sandwich with a $3.00 purchase. I download the offer and the Burger King app before heading to the restaurant. It took over 30-minutes to get the app to work properly that we could place our orders accurately. After triple checking the online orders for accuracy we wait at the counter to have our order numbers called. There is no other patron in line. After a few minutes, the less than congenial counter attendant gives me a nod. I now know it's permissible for me to ask a question about my orders. A few minutes later the orders arrive. I look in both bags. No fries in either sack. I know I paid for them because both fries on on my BK phone app order record. I inform the illustrious BK attendant there's no medium fries. She places two medium fries in a bag and attempts to charge me full boat for them. I tell her I've already paid for them. I must produce conclusive evidence to show the fries are mine. I bring out the two smartphones I've used two place the two separate orders with. I fumble around with the BK app for a minute or two until locating my proof of purchase. The verdict is in. I finally receive the entire order I paid for. There's no paper receipt in either bag so I can't fill out the online survey to properly lambaste the place. As an added bonus we get to consume two, ice cold Impossible Whoppers. read more

Dear lone dude working at this particular BK Lounge Tuesday night at 9 PM, I salute you. You are the one true Burger King. When The Man tried to make you work alone that final hour of operation on a school night because your location is woefully underpaid and understaffed you didn't accept that tyranny. No! You stood up for your rights and decided to just abandon the place - lights on, kitchen empty, drive-thru an echo chamber, and hang out back smoking a cancer stick instead. Who cares about those hungry potential customers wondering what in the world was going on? You had a hankering for tobacco and no crummy paycheck was going to stand in your way. Wear that crown with pride, my royal friend. I probably won't ever return to your sad establishment, but I support and appreciate your stand. read more

Felicia was an amazing help picking out my order ! Well mannered ! I love her . Best worker ! Hope she sticks around

Last night we went back there and the managers were a bunch of kids. One girl was scrolling on her cell phone and didn't even acknowledge the fact that they had customers. Another person was playing around with children in the playground area then went back to the kitchen without washing his hands. This happened several times. One worker was on his phone leaning across the counter talking to the minor children while shouting and showing them something on his phone. Another worker grabbed some mozzarella sticks off the tray with his bare hands and put it in a bag. It's funny because during the day, the manager is new and more professional. He makes sure things get done by the book but the night manager (kid) doesn't care. To them it's a place to hang out with his friends and goof around. It felt more like Chuck E Cheese or a daycare with toddlers running around than a business to pick up a quick meal. read more

I haven't eaten at BK in probably close to 10 years. I decided to eat there today and completely regret it. The man working the drive thru was a total jerk and I should of drove away after I heard the way he spoke to the person in front of me, but I didn't. Then, when it was my turn, he was so frustrated with whatever was bothering him, he was saying " Lord Help Me" to his co-workers. I should of said left but, I stayed and let him act like a jerk the entire transaction. Then, I went to eat my burger and the bun was burned but, the burger was cold. The fries were also cold. I will never return to Burger King. The first experience in so many years was represented by a total A hole. I've never had a burned bun from McDonald's. This place needs to retrain it's staff. read more

Signs say they close at 11pm but untrue. Pulled up to the window at 10:30 and they said they were no longer open.

I placed a drive thru order for just an Original Chicken Sandwich and when I got home, opened the sandwich wrap, I saw I strip of chicken, very little lettuce and hardly ant mayo, and it coat about $6.00 bucks; this sandwich was horrible and this is why Burger King is known for poor quality food and service; will not return to this location read more

Absolutely the worst Burger King in the Atlanta area. Food is always cold, staff is rude. They don't honor the free food on their app. Management is grossly incompetent. read more

If I could give this place zero stars I absolutely would! The last three times I've been to this location either they're not open on time, they have a bad attitude, management poorly runs the place and you name it. Burger King on Abbotts/Jones Bridge December 4, 2021. 6:29 AM no one answered menu box in drive thru, though I can see two men inside. They open at 6am I went to the window and I'm ignored again. The manager eventually opens the window with a frown on his face asking "can I Help you" with a sarcastic tone and as if I'm there for something other than food. I asked if they were open yet and he goes NO with a slight attitude as he's attempting to close the door without stopping the conversation. I stated to him but you should probably change your hours as it's at 6 AM. You know it's turns away and shut the window Fast forward, exactly one year. It's now 7:43am, (December 4, 2022 - open time days 7am) I'm ignored at the menu. Roll up to the window, and after gesturing the employee to come to the window begrudgingly, he states "we're not open, similar frown as last year, and that "we have some issues" and simply closes the window and walked away. Next step Corporate read more

One of my favorite BKs! They're very accurate and friendly and will go out of their way to ensure that you're happy! I love the menu changes and that they're always trying something new. You can't beat the $0.50 ice cream cone! If you come inside, they've got a great kids area with a bathroom inside the enclosed room. read more

The food was not fresh. Burnt chicken and fries. Been sitting out for who knows how long. The inside is not kept clean. I have no idea what's wrong with the employees here. Hire new people plz read more

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We had a very good dine in experience. Everything was clean, food came out fast and food was good. They renovated and added a smaller play house but it was still fun for the kids. read more

Burger King - Burgers Near Me - Alpharetta, Georgia

Came in and asked if they had a salad. i didnt hear what they said. i mean god forbid i asked again. they looked so mad. they only had a fried salad. then they got even more mad when they asked whos order was whos. (we ordered multiple things) read more

The customer service here sometimes leaves a lot to be desired but Thanks to Nathan Yoman for going above and beyond. The young guy's there do actually try to be courteous. Thanks again Nathan for your great service and for running out with my credit card! read more

This location has taken a big step up, especially right after the remodel. Note to the owner: the drive thru team is gaming the timer at the expense of your customers. Even when no cars are behind you in the drive thru they make you pull forward so that the timer stops recording and making it seem like service was completed quicker than it actually was. Then they walk the food out to the curb. It's transparent and silly. read more

I've went to this location 5 times in the last 4 months and 4 of the times the order was wrong. The middle aged guy working the drive through always seems angry and lacks any kind of customer service skills. When you ask them to correct the messed up order they employees are rude. read more

THE WORST CUSTOMER SERVICE EXPERIENCE!! I see so many similar reviews from other people about this mid-aged man who works at the drive-through. This guy came from the window and took my order. I am not sure if he is the store manager or not, but if he is the manager, OMG. Good Luck BK!! He was the most unprofessional and rude person ever met in my entire life. I do not expect the same customer service level as Chick-fil-a, but this is the worst customer service! No greeting whatsoever, When I used the coupons, this guy said, "Oh" as he did not want my business. I was very discriminated against and shamed to use it even though they are the ones who sent me the coupons. Also, when I am done paying for the order, this guy just threw my receipt out in the trash without even asking me. WFT? when I asked him he can reprint my receipt, he looked at me as he is doing me a favor and did not even say sorry. WOW! BTW, this is my very first customer review and I thank BK for their lack of training! This location should be closed for good. read more

I was at this location a few weeks ago with my elderly mom and we were excited to try the Impossible Whopper. I went to the restroom while she ordered. I was shocked when I came back and saw her getting yelled at because she was confused giving her order. The cashier was yelling WOAH WOAH WOAH at her. We were in a hurry so I let it go and we left. Today we came back and my mom was placing her order and was confused between ordering the meal and the sandwich and again, I heard WOAH WOAH WOAH and realized it was the same guy. I had to interject and tell him he didn't have to talk to her like that and I finished placing the order for her. When we got to the window, a different very kind guy came to the window to get our money. I told him I was going to report the other rude guy to the manager and to the corporate office. I was shocked when he told me that the other guy WAS the manager! I cannot believe Burger King would employ someone in customer service who is an impatient jerk. I will be emailing the corporate office today. read more

We all know what we are getting when we order fast food, so this review focuses on comparing this Burger King to other Burger Kings. This is definitely the worst BK restaurant I've ever been to. I've been to the drive-through 6 times now. On one occasion, after I ordered, it took over 15 minutes until I received my food and was given a very quick "sorry". I really expected them to offer something for free given the out of character behavior for a fast food place. I've since learned, the reason they can't do that, is because it ISN'T out of character for this particular BK. Since then, two other occasions resulted in me leaving the drive-through line after ordering, but prior to getting my food because I was just sitting there 5-10 minutes after ordering. As another poster mentioned, there aren't many options for drive-through around here, so next time I am looking for lunch and it is raining, I will just bite the bullet and park and go Publix for a sub. Avoid this place! read more

The worst Burger King, I thought when they remodeled it they would get new staff, but the same management running it poorly. Constant long lines at the drive through and inside and only because they are slow and unorganized. read more

This location is literally the worst BK we have ever visited. Several visits for breakfast over the past few weeks, we have been told to pull forward for the drive thru ("food isn't ready... we'll bring it out" only to leave us sitting for over 15 minutes). Today was the last visit. Ordered 6 orders of cini-mini's...told to pull forward to wait. This time the wait was shorter but when we checked our bags, only 3 icing packets were included. Drove back to the window to ask for the missing 3 packets, only to be told very rudely BY THE MANAGER, that "we're out of icing ..can't you use syrup?" Will absolutely never give one dime of business to this restaurant again. Not even an apology for the missing items. If you are out (which is absurd) you could at the very least say you're sorry. You can't eat cini minis without icing. read more

Horrible experience. Waited 15 minutes No ice. No ketchup. People leaving without their food even after they paid. If BK wants to survive in this crowded fast food market they better work on service and management. read more

I don't get excited to leave a fast food place a negative review. And I would never do it off one bad experience. That being said over a few trips here spread out over the years I can say this place is truly awful. Just always so absolutely filthy. It's never busy at all and still somehow very slow. I don't expect much from the employees but they are pretty bad as well. read more

I'm giving this 5 stars purely because the cashier named John Allen provides the best customer service I've ever had at a fast food restaurant. God bless read more