Ryan's been selling here for 15 years and knows everyone who comes in. Best place to get a truck…read morefor sure!

Bought a 2018 Ford Escape with about 30K miles, with a 72 month Advantage Care Warranty…read more The first salesman dropped the ball somewhat i.e. didn't give me the parental key (only a secondary key that locks out some of the controls, didn't run my card properly for the down-payment) then went on vacation right after he sold me the car however the other salesperson took good care of me and got things situated. I did have to go to Romano Ford to get the key after the first 2 places they sent me couldn't do it, but TecForce covered the bill. The Warranty has a $100 deductible however they waive the deductible if you have the repair done there; but what they don't tell you is it can take 3 weeks to get an appointment, however if you can drop the car off they can probably get to it that day; About 6 months later the A/C stopped working on the hottest day of the summer; so I dropped the car off early in the morning, they diagnosed the issue in the afternoon (leaky compressor) and got the part / fixed it the next day. The repair would have cost over $1,100 but Advantage Care covered it. The repair manager seemed completely competent to me, there wasn't a question he couldn't answer and the repair went well. Will probably buy another car there.

Walked in. Got a great deal. Lee and Matt were both hardworking, friendly and very helpful. They…read moreboth made the truck buying process very easy. Lee was able to find many rebates which helped to make the truck more affordable. Would definitely recommend starting your vehicle buying search here.

They were great during the sales process. When i picked my brand-new vehicle up it had chipped…read morepaint on the bumper and they were going to fix it. This was back in September and i'm still waiting. Also i'm having issues with the car and they are useless to deal with to get the vehicle to them to have it fixed. Save some time and aggravation and take your business elsewhere.

I have been to numerous car dealerships, and I have had the best experience at NYE Toyota. I…read moreworked with Mallory, she was the best salesperson I've met in years. Mallory was very friendly, honest and no pressure to buy. Traits that more salespeople could learn from. Tamera in finance was also great to work with. NYE Toyota should be very proud of these two ladies.

Service team including the service manager are the biggest joke I've seen in my life and also pass…read moreILLEGAL inspections. After being called out on the illegal inspection they passed, I was then threatened by service tec Andrew that he would no longer be putting my part in under warranty that needed repair. After already stating when I first sat with this punk that it was indeed covered under warranty. So since he was put on the hot seat when I asked for the name of the person whom passed my husband's inspection and shouldn't have, he got awfully offended (as any guilty person would) and said he wouldn't give the name (that I have now thanks to my husband's inspection papers) and also now he wasn't going to cover the job on my car under Toyotas warranty...didn't know we can pick and choose when to follow that. The whole funny part about this is someone is supposed to be his manager and not once did that person come to the customer (me) to discuss this after seeing and hearing there was clearly a problem going on. DO NOT GO TO THIS SCAM OF A DEALERSHIP!

Update to my last review I finally had to pick my car up from Longley and move to a more…read moreprofessional, knowlegeable dealership. Longley in general is nothing but a circus with a clown running the service dept. Dosen't know how third party warranties work, lies to the customer, lies to the warranty company and tried to pad the bill for additional 6 hours and unnecessary parts. We then tried to speak to the owner who is never available. A sales person Eric pick up the phone screaming at my husband. Eric then tried to tell my husband the issues were all with the warranty company because they were a bunch of "pakastanians" My husband called him out on his racial comment and he said come pick up your vehicle we can't wait to get it off our lot. Our waranty company is based in PA and their customer service is in the USA. Very nice and accomidating. They also had issues getting Jason to repond, write up a proper quote and they had to tell Jason how to read an approval. They were as frustrated as I was. The only 2 times I had a issues with the warranty approval causing a delay my vehicle was at longley. The other Jeep dealers JUST TAKE CARE of it and I never hear a word. A bunch of unmanaged bunch of fools. Over a month and they could get a wiper motor replaced or even manage to get the part ordered. I authorized the part to be ordered ago and I approved to order the part on June 4th and said I would pay for it and Jason Longley could even manage to get the part order. I called another dealer at 5:15 pm today, will be dropping my Car off at 9:00 am tomorrow morning, they will have the part by 12:00 and I will pick up my car before 6:00 pm. Lesson Learned!!! I will also get a loaner which my warranty pays for but Janson in a month could't manage to get me. Apparently, his MOPAR warranty customers come before me.

I can't select a rating because it would be worse than 1 star. The service is terrible, probably…read morethe worse I have ever had from a dealership. Called them for an appointment and dropped the vehicle off early, never heard from them and I finally called after 8 hours and the response was, we need your permission to do something. Okay, so nobody has time to pick up the phone for 30 seconds. So, I called the next day and ask for a quote for work that it would need. The response was, sure we will get that for you. I go to pick it up and there is no paperwork or quote. So, if you need work done go to Oswego or Liverpool. The lack of communication and the amount of stupidity is not worth your time. Terrible business that is run terrible......go someplace else.

Great service had a flat tire on trip and tried over 5 tire places in area and no one has the tire…read more They delivered it to a local vendor at no extra charge in 30 minutes Highly recommended.

Purchased my suv from here that I've been manifesting for years!! I love it so much. It was a very…read moresmooth experience dealing with Devin and Debra despite the current car times (post-COVID) and understaffing. They were very transparent and I didn't feel like I was being wheeled or dealed. I would def come here again!

I wish I can give more stars - this place is the most honest dealer I've experienced in my life!…read moreOut of State here and from start to finish nothing but pure perfection working with Mr. Eli - totally recommend!!! I really wish more people would run their businesses like he does.

Recently purchased a 2015 Lexus RX350 from First Class auto and can say that buying a car was a…read morepleasant experience. I delt with Sam who was more than accommodating while I was in their shop. F.C.A actually had the car I really wanted; they were more than fair with my trade also which is something you never hear from. Up front and honest was the feeling I got from this shop and will buy from them again. I've had my car a bit over a month now and put on a couple thousand miles already with zero issues. I could not be happier with dealing with First Class Auto knowing that they do actually care about their customers satisfaction with the purchase of the cars rolling off the lot. So, if anyone would consider a used car or SUV I'd give these guys a look, you sure wouldn't find anyone as true and honest as these guys.