I could not recommend them more. We changed contracts to Turpin and have been so much more pleased…read more Our previous company had not been performing inspections and making up numbers (I have proof of it) and had not been doing a full inspection. We had only one repair to be made and Turpin got it finished and all is working well. It was a repair that was a big deal but very reasonably priced and the employees were very friendly. Thank y'all so much and super glad we switched our contract over to y'all!

Professional, friendly, responsive service from Nathaniel. Recommended!read more

We had this company come out and pump our septic, it had not been done in years. They were very…read moreclean, did the job quickly and they were very professional. I will definitely only use this company from now on. Thank you A-1 Septic for a great job.

I have been using A1 for a while for my conventional septic system (over 20 years) and have always…read morebeen happy with their services. They can usually get to me very quick, are very friendly and very efficient.

Giving 1 star because they completed only about 30% of what I needed. I scheduled a service online…read moreand followed up by phone to ensure someone would come out to assess multiple items: sprinkler repair, aerator check, and septic pumping. Instead, they sent a driver with only a pumping truck, who didn't know about the other issues and could only pump the septic. For the sprinkler issue, I received a generic and overpriced quote (~$500) to install two new heads when I simply needed one reinstalled. Worse, I was told I'd have to accept that quote just to get a technician to diagnose the real problem. When I called to clarify, I was informed I'd need to pay $150 for a visit to assess the issue -- which is exactly what I thought I had already scheduled. To top it off, their truck damaged my driveway. I've attached a picture and will be sharing this experience on other platforms to help others avoid the same. Disappointing service overall.

To my surprise, Underwood Plumbing apologized for inferring that the problem I wrote about in my…read morereview was mine, that I refused to have a regulator put on the LP line to supply a new gas range we bought. They admitted that a regulator is a must, and not an option. Gas from a propane tank is under high pressure and not having a regulator can, with an ignition source, cause a fire or explosion. The Samsung range we purchased with it's safety valve and regulator shut things down so we thought there was a problem with the range, I appreciate Stephany Underwood who, at first, defended her company but then stepped up to accept responsibility and do the right thing. They did reimburse me the costs of having another company install a regulator. Integrity is the integration of what one believes, with what one says, with how one acts. In this instance, Underwood has acted with integrity whish is in there motto.

Ion's crew has helped us out a couple of times... to do the scheduled maintenance on our Rinnai…read moreinstant water heater, and then to install a new Halo H2 Zero whole house filter system. The techs are very knowledgeable and thorough. I appreciated that they were easygoing, but knew what they were doing. The owner, Michael, was personable and able to provide the answers for our particular issues out in the country. Our go-to for plumbing needs!

I've had an outstanding experience with ION Plumbing. They replaced a broken showerhead and also…read moretook care of my hot water heater, both of which were done quickly and efficiently. What really sets them apart is their exceptional customer service. Anytime I've called them, they've been incredibly willing to help and ensure that any issues are resolved promptly. As an Airbnb host, I truly appreciate their understanding of the importance of quick and effective service. Highly recommend them! Texomav Airbnb (Dennis)

I've had 4 new septic systems installed with them, 2 of which haven't been used yet and 2 that have…read morehad issues in less than a year and a half. We have called to try and figured out why the septic for our shop has been overflowing into our office entrance way and they keep blaming on other variables. I've paid Plummer's to come out to confirm we have no issues with out plumbing and other septic companies who have came out and confirmed that it was improper installation yet slaughter will not take any responsibility and has blocked our number so we can't even call to tell them the issues we are having with a NEW septic system that is still under warranty. We have sh*t water going into our office entrance and crawfish coming to entrance due to water overflowing from the septic in 95 degree weather when there has been no rain for days Worst customer service Do NOT use this company. Now that we are filing reports with the county we are being told that many people have this issue with Scott slaughter. That when he is taking your money to install its all good but once he gets the money he could care less to finish the job the correct way. The owner is very unprofessional hanging up on us and not evening trying to address the issue We are business owners ourself and we understand mistakes happen but we do our part to try and resolve it and make it right for our customers especially when they paid for a service and slaughter seems to be the complete opposite where he could care less once he gets paid The system at our house, we were told that it needed to be pumped cause of dog fur (installed LESS than a year ago) and the guy tells us our warranty won't cover it and if the pump goes out it's on us. After calling that to be BS they had someone else come out and say it's from sludge and they weren't sure how it happened. We got another company to come out and they made a report saying the return lines were improperly installed and all three trash was going to the clean tanks with the filters causing the filters to get clogged and the pump to continually run and I sent that to them and they have YET to address it. Just really disappointing cause we trusted them and have paid tens of thousands to them for all of our systems and every single one in use has a issue. Chose any other company if you're looking for septic work. Literally a donkey could do a better job at the point. Atleast he'd have a reason to why is work is so unprofessional.

Absolutely unprofessional, the minute you give them ur money the will take it and run DONT USE THEM…read moreIF YOU WANT A GOOD WORK TO BE DONE office manager rude staff rude I don't can't even tell y'all my frustration. The light on septic went on took them two week to show up and they have to show with in 48 hours. They have always a soil excuse and never fix the issue. If you want a second handed shitty work go for it.

Called Brandon at Boyd's regarding our conventional septic system needing cleaning and he was…read morelightning fast to get me scheduled and at a great price. I will certainly be using this company again for my future septic needs.

First time to clean out our septic since moving to east Texas. He was able too come out the day…read moreafter I called. He was on time. I never got the impression that he was annoyed by my questions. In fact, he took the time to look up something on the internet that would help my situation.

Very rarely do I leave negative reviews but this one is the exception. This is the rudest company…read moreI have ever dealt with. We purchased a new property. The septic needed pumped out from all the rain. We have to empty before it can be fixed. Last week my husband called A-1 and scheduled the earliest appointment (today) 4/20/2020. At the time he booked the appointment he told the person scheduling that he wouldn't be there but for them to go ahead and pump it. Nothing was said. So today, they came and my husband was not there. He got a phone call from the office that he was suppose to be there and they wanted payment right now. He told them he didnt have a credit card to pay it. I did and I am at work. So he called me and I called A-1 with a credit card to pay for it. (Most places would just bill you around here and there was no mention it had to be paid right then or I would have gotten them paid before). Anyway, the girl that answered the phone acted likely she didn't know what I was talking about. Then she said Oh well your husband wasn't there so it's going back in!" and laughed!!! I said well I have the credit card. She said well I only had his phone number and I called him. I told her well im calling to give it to you. She said well too late we are dumping it back in. He said he didn't have a card I called him, over and over and over. I told her I didn't care what you did I am calling now to pay it. She said I am putting you on speaker. Then continued to laugh and say we are dumping it back in that's it get someone else. I told her we didn't know or I would have paid her before hand. She just laughed and laughed and said it's going back in. I told them they were the rudest company I have ever dealt with and hung up.

From the owner: A-1 Sanitation Service Provides Porta Potty rentals, Septic Tank Service, Portable Toilet, Septic…read morePumping, Septic Cleaning, Restroom Trailer, Portable Toilet Rentals and Grease Trap Services to the Paris, TX area.

We have been struggling to find a leak for over 2 years. An today the team at Charter solved it…read more They are wonderful to work with. Response time is great, the team is very skilled, and their communication is wonderful.

Jimmy came over within 2 hours of my call during the holiday and spent a long time going over…read moreeverything. We were blown away with how knowledgeable and honest and generous he was. I will be a customer for life!