This is the third time I've decided to not use the Burbank Bus in the past 3yrs. Below is a detailed list of what's been done to me in the past year:
Driver L: I asked for the ramp & I was refused. Instead, she forced me to stretch my legs and strain myself to get on the bus. Then she said see I knew you could do it. I have severe mobility issues, a history of falling, and an access disable bus card. It doesn't matter to them. On several occasions this driver has watched me get up, once I do, the driver hits the brakes and I get slammed into the pole/handhold. Finally, 99% of the time this driver pulls up too far from the curb, loading & unloading.
All drivers cater to the people taking the train in to Burbank then bussing it to their job. The drivers wait for said working class until 5 minutes passed takeoff time. But they won't wait for me. On several occasions they have left me even though I wave my hand for them to wait. Additionally, all but 1 driver pretend not to see me then at the last minute pull over, same for dropping me off, going past my stop. All of them ask me where I'm going but no one else. They also don't wait for me to sit down. And when I board the working class or non-disabled sit in the priority handicap seats; not offering me a seat & the driver says nothing either. Also, I've been asked to get off the back which is street level not curb level so their working class can load in the front. There are 2 passengers that continually harass me once I load by rubbing & touching themselves. Driver L told me last week that their passengers can do whatever they want to me as long as they say nothing; but one passenger did called me a terrorist.
Driver J: has yelled at me, passed me by, stop 2 feet from the curb loading & unloading but not to anyone else. He refuses to let me sit after I tap my card.
Driver C & L stop the bus at my stop then as soon as I stand, grab my bags, & start to walk up the aisle they put the bus in motion almost causing me to fall.
I have called & called the switchboard but nothing happens but fallout.
Why am I treated this way?
I don't work, I'm retired
I am homeless
I am a senior
All of the above is discrimation [reported] as they choose who they're nice, too!! read more