Driver was so beyond rude, condescending and obnoxious. Everything about him was disrespectful and unprofessional. A heavily pregnant lady entered the bus and wanted to sit down, a couple of the seats were folded up so we thought they were just stuck, so we unfolded them so she could sit down. No signs saying they were out of use. Nothing seemed out of place. Just looked like they were folded to give more luggage space. The driver then starts screaming that of course they were broken, and how dare we touch them. shaming us all and expecting us to tell they were broken even though there are no signs and the seats look no different than your average folded seats on public transport. Shaking his head, telling multiple people off for being stupid. Loudly proclaiming how idiotic we all are but couldn't read the room and realize we had zero intention of upsetting him ( which was the offense he took it to be) and that we are just trying to help a pregnant lady out. Please get this man some serious training in people and anger management skills Bus number 9905 Times 9.53pm Tuesday 18th August. read more

Waited more than 40 minutes for a unit while many empty busses kept passing through. LAX needs to get their system together if they want to operate at top notch status once the Olympics roll in. Absolutely unacceptable especially when arriving from an 11+ hour fight and with children. It was pretty tempting to accept one of the offers from the drivers waiting and looking to score a job at the exit of arrivals but with sketchy folk out there, it is a no brainer. read more

Drivers are often rude and pack you in like sardines unnecessarily. Total cattle car. read more

LAX-it - Airport Shuttles Near Me - Los Angeles, California

I used the LAX IT to go to the Uber pickup location. The new way of doing pickup for rideshare is a hit and miss. The main issue I would say is waiting for the shuttle especially if you're at the last couple terminal because it can be full by the time it gets to you. I was waiting at the Tom Bradley terminal so I was able to get on the first shuttle and go to the destinated area for Uber pickup. The Uber drivers say the destinated pickup location does make it easier for them. read more

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LAX-it isn't my favorite setup, but it's the system we've got. The process takes longer than it should, and waiting for the buses can test your patience. Once you finally reach the pickup area, you still end up waiting for your ride. The staff, to their credit, are polite and do their best with what they have. It's functional but inconvenient. Works fine if you're not in a rush, but it's not a great experience overall. Also buses drive by you and then you get on packed one that keep stopping. read more

LAX-it - Airport Shuttles Near Me - Los Angeles, California

I didn't think getting a ride-share from LAX could be worse than picking up a rental car, but this airport consistently delivers a miserable experience. The walk from Terminal 1 to the ride-share pick-up area is egregious, and not shaded for much of it. Why is it so far? Is there a ride-share shuttle for Terminal 1? If so, is it any easier? I don't know why this airport is so terrible at every single thing. read more

LAXit is hands down one of the most inefficient airport systems I have ever experienced. From start to finish, it feels poorly planned and completely disconnected from how people actually travel. The shuttles are unreliable, not frequent enough, and far too small for the volume of passengers using them. You can wait forever just to get packed onto a bus, only to crawl your way over to LAXit while watching the clock and your patience disappear. Once you finally arrive, the pricing is insanely overpriced. Between surge pricing and added airport fees, rides cost way more than they should, especially considering how inconvenient the entire process is. Finding your rideshare driver is another headache altogether. The area is confusing, crowded, and stressful, with little guidance on where to go or who to look for. Overall, LAXit is an awful experience and somehow manages to make an already frustrating airport even worse. Inefficient, overpriced, and chaotic from beginning to end. read more

LAX-it - Airport Shuttles Near Me - Los Angeles, California

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Absolutely the worst rideshare setup of any airport I've never been to and I'm a pilot who flies too a lot of airports. Terrible buses if you're coming out of terminal 7 or 6:00 the chance of you getting on is slim you might as well walk Then you got the little idiot who jumps on board screaming at people to move to the back of an already overcrowded bus LAXit is a freaking joke read more

STEPH JUDGEMENT: Don't expect the process to be fast or intuitive. It's been a while since we've flown at LAX so we weren't quite up to date on this whole thing, but I think a system like this should be intuitive and it really wasn't. We'd arrived around 9:30pm and were expecting to grab a Lyft at the arrivals curb near Terminal 5. Oops, all ride share vehicles must now pick you up at the LAX-it lot about half mile away by Terminal one. Ok, we thought. We'll just wait for one of the green LAX-it shuttles to take us there, like everyone else. I'd read in some previous reviews that there were LAX staff directing people and answering questions by the shuttle stops. On this particular occasion there were no such staff, and we had to Google and ask the people milling around the shuttle stop for answers. We are English-speaking LA natives and felt clueless; I can't imagine what a nightmare this would be for international travelers! Then again, maybe they would've done more research than us, lol. After waiting for about 15 minutes and watching a full shuttle go by, the hubby and I decided to just walk to the lot. It seemed like it would be faster than waiting for another shuttle, which would fill up fast anyway, with the size of the growing crowd at the stop. (Of course there was no real time display of when the next shuttle would be coming, etc.) We only knew where to go because of Google maps; the signage for walking to the LAX-it lot was woefully sporadic. It wasn't a bad walk if you're in reasonable shape, but for the elderly, disabled, or people with small children and/ot lots of baggage, it wouldn't be practical. Once you finally make it into the lot, things definitely get easier, and we were able to connect with a ride quickly. In conclusion, I think having a separate area for rideshare and taxis is a good idea, but they need WAY more shuttles, signage, and personnel to move things along more efficiently (especially for first timers). After having just traveled to NY and Boston, i am struck anew by how much LA still suffers in comparison to cities with well-established public transit systems. I realize that this is just an interim thing before that people mover is finished, but I sure hope that system is better implemented than this. read more

NEVER. AGAIN. After a long ride on one of the green shuttles that was absolutely packed, I finally arrive at the LAX-it terminal. Poorly organized, without clear signage on where to go. And on top of that, my driver apparently missed his turn into the thing, which had me waiting almost 20 minutes for the Lyft ride I'd booked ahead. No thanks...I'll pay extra for Blacklane or other curbside or terminal pickup. read more

Getting to the LAX rideshare lot is frustrating. You have to hop on the green bus, but if you're unlucky, it fills up quickly and you'll have to wait for the next one. The best time to book your Uber is once you arrive at the lot, then head to the letter you're assigned and wait patiently, your ride can still take a few minutes to arrive. read more

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If i could go negative I would. Lax is the worst run airport. Both from the cockpit and as a pax. Lax-it has busses that will pass you by empty while drivers look and smirk. The Uber area is a joke. The public transit people mover fiasco is billions over budget and years behind schedule. Typical of the buffoons running California and this city. read more

It's ridiculous..pay all this taxes and they can't even figure out how to get people from a terminal to a park lot a mile away for Uber pickup. read more

Terrible wait time to get picked up. PRO: Landed, found the pick up spot easily. AND THATS IT. Waited for abou to 20 minutes for a shuttle/bus. No organization. There were a few people waiting before us too....so they were there longer. No updates... 2 busses passed us by. One packed and one full. Once the bus stopped at our stop it was already half full. Not everyone could even get on this one. People rushed the bus to try to get on. No proper line. Good luck if you need any type of help or even a little more time. Once we get to the rideshare drop off, there are abandoned luggage carts everywhere. It's hard to walk through anywhere .... its a maze of luggage carts. read more

The LAX-it has reduced the traffic outbound from the airport, although it's painful to wait for the shuttle from the terminal exit to the share rides hub. I literally saw three shuttles driving by without stopping, and this could happen if your terminal is far from the earlier pickup terminals as those shuttle buses got filled up quickly. read more

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First time riding on the LAX-it. In concept - pretty good idea to have everyone ride outside of the Terminals and catch a taxi or and Uber/Lyft to avoid more congestion inside the terminal. The ride was maybe 10 minutes but the bus was jammed packed and they kept shoving people in while we already barely had any space. Overall, average experience but not bad. read more

Just used LAX-it for the first time yesterday (Saturday around 7pm). I was at Tom Bradley terminal and a LAX-it shuttle came within minutes and was empty. Maybe I was lucky? Not sure, I just know that this time it was smooth and flawless. The zone system where you meet your Uber worked great, and the Uber parking/waiting zone is just a mile away so the wait for our Uber was very short. Our Uber driver said the LAX-it system is a huge improvement from before. Our experience was A++ and we'll definitely use it again! read more

Guard your bag if you absolutely must take this bus to the ride-share and taxi lot at lax. Four people's bags went missing when the extremely long ride with many stops finally got to the ride-share lot when I took this a few nights ago. The bus driver was very insistent on managing how all the luggages were stored and insisted people put their smaller carryons on top of the big luggages in the storage area of the bus. So people at the back of the bus were separated from their small bags. Well by the time those people finally got to where the bags were stored when we were exiting the bus they couldn't find their small bags, someone had either stolen it or taken by mistake. Also this was a shuttle that dropped us off in the late evening so it was impossible for people to find the person who took their bags. Just be extremely cautious when using lax-it or don't use it at all if you can find another method of transportation out of lax! read more

We've used the LAX-it a number of times but this last time, just a week ago, was the worst experience ever. (It has never been a good experience --- this time was just flat out awful.) My wife and I got off a flight at Tom Bradley terminal and immediately went to the LAX-it shuttle stop to the right of the terminal. There was already a large group of passengers waiting for a shuttle bus to pick them up. Over the next 40 minutes we watched two EMPTY LAX-It shuttle buses pass the bus stop and there was a collective groan from the people waiting. I told my wife that even if a shuttle bus stops there won't be enough room to accommodate all the passengers who want to get on the bus. I spoke to an LAX employee and she suggested that we WALK to LAX-it, which is just across the street from Terminal 1. The walk was about 12 minutes. When we got to LAX-it, we did find the Uber and Lyft pickup areas, both of which were covered in graffiti. The presence of so much graffiti at this 24 hour facility gave me the impression that the area was not policed and may even be dangerous. For people new to LA it would probably give them the impression that LA is lawless (and maybe that's an accurate impression). With the World Cup happening in LA in 2026 and the Olympics in 2028, LAX needs to up its game A LOT. LAX-it needs to be a safe, graffiti free facility where police are present. read more

LAX-it - Graffiti everywhere at LAX-it - Airport Shuttles Near Me - Los Angeles, California

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No. No. No! I don't know why this exists. It's awful. Every.single.time I use it (it can't be avoided unfortunately) it sucks. Confusion, clusterf*%! Who thought this was a good idea?? It is utter chaos...always! The shuttle drivers have always been nice but it's soooo packed that I find it easier & quicker to walk the 20 min. How can this be improved? Have the rideshares pick up within the airport like they used to. Moving to a centralized pick up location did not improve traffic whatsoever. Im already stressed just thinking about the next time I have to do this!!! read more

Waited over 40 minutes at terminal 4 for the first bus to show up. It was full. Had to wait another 30 before one with enough space was available. Walking is always faster than taking the shuttle to the LAX-IT lot. read more

Less than 0 experience. LAX ducking with people who have nowhere to go. They say busses come every few minutes...been here almost an hour and EMPTY buses just passing us by. WTF!!!! read more

Worst service ever. Forget about taking any app rides from LAX, you have to wait for the bus, then they drive you for 20min outside the airport, then drop you in bad setup parking, then you can order uber, it took me one hour just to get in uber. This is like animal shelter read more

LAX-it - Airport Shuttles Near Me - Los Angeles, California

Our return flight came in to LAX terminal 6. We needed to arrive to terminal one for our car pickup. We were directed to take LAX-it to get to terminal one. Well, after standing with about 50 other people waiting for about 30 minutes for a shuttle that never arrived. We decided to just walk to terminal one. It was just a 5 minute walk straight up the middle. I would highly suggest to just walk if possible. The shuttle never showed up and seemed like it would have been a nightmare to just get on an over crowded shuttle with luggage for just a short walk. So far I do not recommend LAX-it. They need to figure out how to make this more efficient. Also, the pick up area for waiting on ride share area was also a nightmare. Extremely overcrowded and not a single person directing cars to move to allow other vehicles for pick to come in. LAX needs to figure it out!! read more

Trash! Two buses totally skipped the stop for no reason, they were not even half full. And everyone had to wait for almost an hour for the third bus to come. And the third one didn't want to stop either until someone ran out to stop it. LAX never misses any chance to be the number 1 worst airport in the world! read more

What an absolute disaster and disgrace. This service simple does NOT work! We arrived at terminal 7 and countless buses simply drive past. If you want a taxi or an Uber this is the ONLY option for you unless you want to walk 5-10 minutes (useless if you have big heavy bags like us or simply cannot walk). When you finally arrive - it is a complete zoo!! Never again!!!! If you arrive in terminal 6 or 7 you are screwed - the buses are already filled with people from terminal 2, 3, 4, and 5. Whose stupid idea was this???!!!! Review #66 2023 and #995 ever!! read more

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A disaster every time. Consistently wait 20-30 minutes for a shuttle. 15 minutes after that. Juggling kids and car seats and luggage. A nightmare. Combined with the 3 year long delay on the people mover LAX-IT is a model for how ineffectual the city of Los Angeles has become at managing basic tasks. read more

If I could give it a zero I would. 7+ empty busses went by and we ended up just walking. F this and speaks volumes about LAX.

Multiple busses will pass by empty and you will be waiting for 30 mins plus every single time. There is no eta provided. Drivers are rude. Legit don't know what they are getting paid for because it's not providing a shuttle service to passengers unless those passengers are ghosts. Empty buses just waisting gas and causing traffic and agrivatuon. Highly recommend paying for Uber black or walking to a hotel if possible. read more

The only good thing about LAX-IT is that it makes it easier to coordinate your pickup location with ride share from LAX. Otherwise - staff are almost always horrendously rude, the area is absolutely filthy, and they pack you into their shuttles like sardines, then drive like maniacs, taking corners like they're auditioning for Fast and Furious or slamming on the brakes, throwing everyone and their luggage all over the place. Insane carnage. It's easy enough to find - just follow all the green signs to the glaring green bus stops outside after baggage claim. The shuttles run when they run - it's unpredictable- sometimes it arrives right away - sometimes it takes ages. You can also walk to LAX-IT - it's about half a mile from terminal 5 so it'll be farther from other terminals and you have to walk through all the construction sites - definitely not the safest option - LAX is a terrible area as it is. I don't recommend walking. Once you arrive and call your ride share, you'll set up the pick up location at one of the tent sections marked with numbers and letters - each company has its own area (one for Uber, one for Lyft, etc) - just follow the abundant signs - can't miss it. They also have a section for taxis if you prefer. The shuttles are always filthy - and absolutely roasting hot. And the LAX-IT waiting areas are disgustingly dirty as well - trash, half-eaten food, and TONS of cigarette butts everywhere - it's just foul. Luckily you don't have to spend much time there. For people new to LA, this is a horrid first experience :( I've never had any experiences with LAX-IT that weren't nightmares lol - and I travel through LAX a lot. Now they have about 5-6 staff members in yellow vests standing around as you exit the shuttle, yelling at everyone to "move to the back to exit" over and over (even at 2am). That's it - that's all they do - they don't tell you anything else. That place has five million signs telling you where to go - why do you need 5 people screaming at passengers as they get off the shuttle telling them less than what they can figure out from all the signs? They need more staff out there cleaning and driving more buses or something - and trained on better public relations. Grossly mismanaged. read more

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Tonight lines 20-40 people deep at every terminal. I walked to the lot instead. At the lot, 8 empty LAX-it busses with drivers but no one dispatching them. Whoever runs LAX-it should be fired. read more

Waited 60 minutes for a shuttle at terminal 6. Saw five buses go by that were full. Clearly passengers arriving in terminals 1 & 2 get first dibs. They can easily solve this problem by having shuttles specific to a terminal. If there are empty seats, they can pick up passengers from later terminals. If any body in Lax-it management please consider this option. Finally took the shuttle to budget parking to get out of Lax. read more

A good alternative if you must fly in/out of LAX is to take FlyAway shuttle that stops in Union Station and Van Nuys. $10 one way, plus Uber to the station. read more

Rideshare within LAX has changed since the last time I visited Los Angeles. I was at the airport and ended up at the LAX-it thanks to a nice airport worker who helped me. LAX now has free shuttles that specifically bring you to the LAX-it location away from the airport for ridesharing. There are locations designated to wait for the shuttle at the airport, and then you hop on the (packed) shuttle with your luggage to end up at LAX-it. Once I arrived at LAX-it, I was a little puzzled but followed the Uber signs. Once I placed my Uber ride, I chose the location within LAX-it that the driver needed to pick me up from. Geez, this was an interesting journey just to get an Uber! read more

LAX-it - Airport Shuttles Near Me - Los Angeles, California

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You could improve everything. To charge someone $84 to go 8 miles and then we have to wait 20 minutes so the car can get to us is ridiculous! I live here and hardly ever use this due to the high prices and the ridiculous wait! read more

This system is terrible if you are at United /Terminal 7 on any regular basis. The buses you take routinely SKIP this terminal because they are full or behind schedule. The Green Vest people tell you it's MUCH faster to walk the 5-10 minutes across Sepulveda Blvd. Which is a major street in LA. Today 4 busses have gone by. They were telling everyone to walk instead. 2 of the men had to be over 70. So if you fly United or Terminal 7 you are definitely getting treated less than other airlines! No skipping busses on other terminals to service Terminal 7 passengers fairly. Just lug your luggage on your own! read more

LAX-it - Bus #4 Driving by without stopping at Terminal 7 - Airport Shuttles Near Me - Los Angeles, California

Not enough buses. Finally got to the ride-share area. Clearly it was going to take a very long time to get an Uber. I decided to grab a taxi as the line was short and there were many queued up waiting. Good thing this was a company expensed trip - never again. He drove me to the Sheraton about 1.3 miles away.. toll was $42. read more

Worst airport to taxi or ride app process in the country. By far. I travel for work all over the us and this system takes the cake for last place. Absolutely not the drivers fault. The logistics and timing should be better managed with 2-3 buses dedicated to each terminal. Honestly, the parking lots and hotels run a better system. 100% it's due to the volume of people. They need to multiply the available buses by 2-4x. read more

This system needs to be updated. I get the reason for it to reduce traffic at LAX airport. But waiting for and on a shuttle for more than 10 minutes to get to your destination of a rideshare pickup for additional waiting is absolutely ridiculous. Plus it's picking up at additional stops along the way. Why even wait? So they need additional shuttles or something? Please make it easier or honestly, get rid of it altogether. read more

Service was awful. Took half hour for shuttle to arrive...driver was rude to an elderly woman. The service was an embarrassment!