Everything seemed great walking in, ordered from the self service tablet. I had some customizations to my chicken Caesar salad, so it took a few more minutes for them to make, but that was okay. When I got back to work and was going to eat my salad, I found this ladybug in the bottom of my salad. It first seemed dead, then started moving, so I knew it was alive. Threw away my salad, no other comment. read more

Buona - Chicken Caesar salad with ladybug - Sandwiches Near Me - Valparaiso, Indiana

No need to go all the way to Chicago for a quality Italian beef. This is my place when I come home to Northwest Indiana right here! Great service as well. read more

My issue tonight was the amount of time we had to wait at the register to order our food. The drive thru seemed steadily busy but we were the only ones waiting to place our order inside. Then when they finally show up they don't even apologize for making us wait. I even told her i was annoyed about how long it took and still no apology. Then i give her my cell phone and she says she can't find it. I show her my text nessages from them and asked isn't this you guys? She replied she didn't know. So i had to point the very first text that showed very clearly BUONA. If you are going to be hiring these young people, try to pick one that competent. I can go elsewhere for a beef sandwich! read more

A true Italian beef! Not too soggy, not too dry and not rubbery. The pizzas are very good as well and the staff is always friendly

Staff was polite, plenty of them and quick. Large dining room was very clean. Regular burger was average, fries and onion rings were aces! The 'Joey' was stuffed full and nice and hot. The peppers seemed like an afterthought, just tossed on top and most fell off. Light on cheese but good flavored beef on a soft bun. They get one ding for being $30 'fast food' read more

Buona - Sandwiches Near Me - Valparaiso, Indiana

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For fast food, this place does a great job. I normally get the Italian beef with hot gardenia baptized. It's messy, but it is so good. Price is right and you will be full when done. Menu is huge with lots of choices, I'm just partial to that Italian beef. read more

So I have good feedback and constructive feedback. The good: whoever took my order was super knowledgeable and helpful when I ordered. The constructive: $22 for a mediocre Italian beef sandwich that was soggy with the juice is a little ridiculous. I got the meal plus some of the beef bites. It was ok. If I'm spending that much, I expect my mind to be blown with how delicious something is. The cheese was hidden on the bottom and I had to toss the sandwich in the oven to dry it out a little because it was soaked with beef juice. read more

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This was a visit to use my free complimentary beef coupon because there was hair in my Italian beef last time. Yes. Hair. They also refuse to give customers hot oil for their Italian beef. Told me I could only pay for Giardinera peppers. Although I have gotten it as a side condiment in the past. Customer service was indifferent. The Italian beef was also lukewarm and bland today. Won't be back here for a long while. read more

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The food is good and was my favorite place...but no more and this is why, my son gave me 5 gift card, a $50.00 dollar one I used and 4 $5.00 ones. I did not use the 4 $5.00 ones which had an expiration date on them that I did not notice until yesterday when I tried to use them the cashier told me they were deactivated because they had an expiration date. I had double knee surgery and was in a rehab nursing home so I didn't use them earlier and didn't see the expiration date on them since I am scheduled for cataract surgery this June. The location in Valparaiso told me to call the corporate office, I did and I left a message. The woman that called me back talked do fast and did not want to give me time to talk or explain, she said I sorry nothing we can do about it. I ask to talk to a manager and she said no they will tell me the same thing and hung up. Well now I would like to now know the owners feelings on losing a loyal customer for years that would normally go to Buona weekly because she liked the food so much. But now for $20.00 in paid gift cards which I received nothing for them never to go back and spend my money there...it is the principle and the horrible treatment on the phone by Lida or whatever her name was. She was difficult to understand and by no means even kind. She was quite clear in dispalying she did not care. They could have looked up the numbers and seen they weren't used. We were the first customers when you opened in Valparaiso and spread the word quickly to all our friends to go there. I hope your company feels good making $20.00 for free and losing many years of loyalty. I will be sure to let others know how this place treats people. You may lose customers over this, we can tell our friends about the uncaring treatment the same as we encourage them to go there. I will miss the food, all for $20.00 read more

First of all the food us very good. Had the combo with sweet peppers and it was excellent. The sausage was cooked to perfection! Secondly, I have to give a shoutout to the customer service. Alyia (sorry if I spelled your name wrong) deserves a raise. She is by far the nicest most cordial person I have ever met in any restaurant. Huge smile, very helpful with my order and made us feel at home. She is absolutely an asset to Buona Beef. Looking forward to our next visit! read more

The beef tasted fresh, juice is tasty, the young gentleman was very polite & helpful when ordering. The ambiance was perfect for families with children especially sharing dining area with ice cream store. read more

We are so excited to have Buona in Valparaiso! Personally I love their vegan Plant-Based Italian Beefless Sandwich. The kids love the Italian food. Their fettuccini Alfredo is always a big hit. And of course the standard Italian beef! Heads up that this location has a slightly different menu. Onion rings are a side option here and they don't carry pizza. read more

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Ordered in the lane. Staff was very nice. Order was correct. Spicy chicken was really good and good size. Try it!!!

On vacation from California visiting our daughter and son n law. The food was delicious as was the service. Manager even visited w us for a bit. read more

I've tried this place a few times just because I wanted to give them the best chance. Idk if it's all buonas or just this one specifically, but the food isn't good by any means. The Italian beef's are always wet, but somehow still manages to taste super dry and unflavored. The fries are ok, but it's just your standard crinkle cut fries. The onion rings here are prolly the best fast food onion rings however. Place is also crazy expensive. One sandwich, small fry and small drink was over 19 dollars. You're better off going to some bar or sit down place and ordering an Italian beef. Would taste a lot better and would be the same price, if not cheaper. read more

Buona - Italian beef - Sandwiches Near Me - Valparaiso, Indiana

I love the atmosphere here!! Also a great thing about Buona is the food is consistently great I have never had anything that was less than outstanding. read more

I don't know what is going on over there but the roast beef blows anymore. The beef isn't juicy & there's hardly any beef.. The sweet peppers are not cooked down enough so they are hard as a freakin rock! So you'll basically end up with a bread sandwich. I ordered some beef balls a few weeks back and they honestly tasted spoiled, I had to throw them in the trash. My family was happy to get Buona in the neighborhood, but I keep getting screwed one order at a time. read more

They wear the same gloves that they touch raw beef with to prepare your food. They fire any employee that reports them to the Health Department. Overall the food is great if you don't mind ingesting E. Coli bacteria. read more

Buona - They don't follow basic food safety. - Sandwiches Near Me - Valparaiso, Indiana

Buona beef / they try hard . But , you know I have never gotten a fully correct order . They're pretty good and not too expensive . It doesn't always seem like they have their act together though , hit or miss . The food is ok , read more

My friends and I sat outside to enjoy the nice weather. The server came out to us to deliver our orders. She was very polite. I got the two Chicago dog meal with large fry and a sweet tea and six piece chicken tenders with buona and bbq sauce. It was delicious! The hot dogs were juicy and the toppings were crisp and fresh. I got my fries well done, they had a good snap to them. Tenders were alright, not worth the price though. Their signature sauce reminds me Chick-fa-la's but more rich in flavors. I'll definitely be going back soon! read more

Not as good as the original, but still some good food even if when you get a combo the sausage doesn't go the entire length of the bun. They seem a bit slow on the days even when there aren't many customers there, but just grab a beer while you wait. I will say that their workers are friendly and patient to customers, but not always with each other. read more

Good tasting beef sandwich's. Not quite as good as Portillos but less of a drive. Service was good. Portions seemed small for their sandwich's and fries. Very expensive! read more

So much help from other patrons, "it's better than Portillo's " I find that extremely false. It was just ready bland version of Portillo's. The food is okay, just think the other patrons hyped it up way too much. read more

I came here mainly for The Original Rainbow Cone. I love buona anyway, so I decided to get a beef sandwich along with a Pepsi. The sandwich was amazing as always, original topped with mozzarella cheese. Service was prompt and food came out quickly. Like other Buona locations, the tables in the middle of the restaurant are hard to navigate through because they're all jam-packed together. Overall, good experience. read more

1st time I went they forgot my fries and sauce, 2nd time I went the Avocado burger was mediocre at best, and 3rd time I ordered to go and my fries were cold. Also overpriced for the quality of food. Buona sauce is just a copy of Chic Fil A sauce but worse. read more

Definitely delicious. Onion rings are super good. More of an upscale fast food place. Will come back for sure read more

Buona - Crispy Chicken sandwich - Sandwiches Near Me - Valparaiso, Indiana

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Pretty sad "Italian" beef. Tastes like it's been sitting in unsalted beef broth, with a pinch of oregano, for hours. Slim pickings on flavor. No Chicago, nor Italian, characteristics. Maybe it's just the fast pace of these Opening days for a new restaurant in town. Al's Italian Beef in Chicago, AND franchises much better. At least they have a formula for flavor. Price is reasonable and staff super friendly. Maybe a Chicago Dog next time at this "beef" joint. read more

Well, I ordered a roast beef sandwich in a hamburger. Both were excellent. The fries were just a little under done

Customer service here is a real gem. Richard, the general manager, went out of his way to make things right on a problem I had with the app. Food is 10 out of 10 and so is the service. Customer for life read more

Great food but not great experience because the music is TOO LOUD. People want to talk when they go out to eat. I can listen to loud music all day in my car and home. I don't need it at a restaurant. read more

I was really hoping to like Buona. Let's start at the beginning. We arrived and parked in the back. When we walked in, it was very busy and noisy. Add music and it was very noisy. We didn't have to wait long and gave our order to the employee. She repeated it back to us, took our money and gave us a number. Before long we had our sandwiches. Ugh! I got a beef sandwich with sweet peppers - but I didn't. It had hot giardiniara on it. I did get a replacement after tracking down an employee. But the fries were good! The kicker here was when we exited the establishment, a delivery truck had us blocked in. Once we got going, we then encountered the traffic at the corner. Yes, we wanted to go south but that wasn't going to happen soon. Ugh! Lucky they got a 3 out of me. The food was good. read more

Not as good as Portillo's . Not as much beef on the bun. Service was slow going through the drive thru.

The combination beef and sausage was delicious! We will come again for a family dinner night.

10/23/23 Monday 6:10 p.m. I had placed an order on the app that should have been ready at 6:04. There were very few people there maybe a total of 6 cars in the parking lot and nobody else at the drive up. I sat at the drive up alone for 4 minutes and nobody was there to take my order. Another car showed up 2 more minutes passed and they actually took there order first. Eventually I said I was picking up my order. The girl at the window acted like she couldn't understand said she would get the manager. Eventually he showed up and got my order. Meanwhile other cars had pulled up and nobody was taking there orders either. The only place with service as bad as ghetto chicken alias K.F.C. and the beef sandwiches are getting smaller. read more

I've tried their combo, their dog, and their burger. They're all top notch grub so they're definitely a go to joint for me from now on. They're a good competitor to Portillo's, but Portillo's is a little bit better far as I'm concerned. Buona has better fry's than Portillo's though so there's that. Only complaint I have is their costs are a little bit high, thanks government. I'll definitely be checking out their other menu items in the future. read more