I'm officially, done-done. I asked for "hot fries" and pictured is what I received. No complaints re: Customer Service, it's the quality of the fries that you're selling. I blame management and the cook(s). Stop serving/selling people fries that should be trashed. #FryMore Buona has been around for too long. read more

Buona - Trick or Treat - Sandwiches Near Me - Oak Park, Illinois

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This Buona has a Rainbow Ice Cream included in it--I'm not sure if that's going to become standard or not but I haven't seen it at all of them. So if you order something like a milkshake, you can get one of the standard Buona ones or maybe order something from the ice cream section. It's tiny and at the very end of a small dead-end street and it can be tricky to get out if you're turning left. read more

French fries are way overcooked can't believe they served it Usually, the fries are very good crispy, but not overcooked. I attach the picture for viewing purposes. read more

Buona - French Regular Fries - Sandwiches Near Me - Oak Park, Illinois

Super friendly staff! Two people came out to check on me and to see if I was enjoying my meal. And as soon as I stood up, the manager came over to clear my plate! The interior is very bright, clean and spacious. Looks newly renovated, very nicely done. And there is an Original Rainbow Cone ice cream shop inside this Buona, that's looks newer, too, although it opens daily at 4 pm and I was there too early. Free parking. Drive-through as well. Great meal. Loved the fries and the ice cold lemonade. I will definitely return, at a time when I can also get a rainbow cone!! So excited for that!! read more

Buona - Sandwiches Near Me - Oak Park, Illinois

The food is always very good and fresh. I honestly order often, unfortunately this is the second time that happens to me and I was very mad and disappointed I ordered a delivery it took a little longer but I was ok with that I was keeping track of my order finally I see that in the tracking side my food was delivered, NO ONE CONTACTED ME to let me Know my order was here, instead it was left outside by the back door like 2 or 3 feet away from the rat trap Unacceptable Disgusting Needles to say I didn't eat the food I called buonabeef to complaint and I was told they don't have control of people picking up the food to be delivered and I understand that but they should let drivers know not to leave food outside it has to be handed to the customer both times was GRUBHUB DRIVERS that left my food outside. I hope one of the Buonavolento Bros read this and bring it up to GRUBHUB read more

Buona - Food Left Outside My Back Door NOT Handed to me - Sandwiches Near Me - Oak Park, Illinois

Got a rainbow cone tonight (which r really awesome usually) but the cone didn't taste right and didn't realize it till almost done that the waffle cone was stale and tasteless. When I went in to tell the they just said 'ok thank you.' Won't come back to this location For rainbow again. read more

Really makes me mad when I pay 25 bucks for a bucket of juice! Hit and miss with Buona I. Beef from the grocery store. Never again.

Previously gave one star review for half of my $800 catering order being forgotten. Following up with another 1 star review for how the situation was handled. Was called and left 2 messages with apologies and offered no solution. 3rd call was to offer me a gift card to Bueno to buy me dinner. I declined as I absolutely have no interest in being a customer to Buona. I told them they could make it right by being Offered a partial reimbursement , i.e. my tip. I was told they would have to talk to their manager as it would be unusual to do any reimbursement since the forgotten food was eventually delivered. They said they would call back with an answer. I let them know there was no need to call back if the manager declined a partial reimbursement. It has been 5 days, making it very clear that my request was declined. Not to reimburse a customer's tip that was required to be paid online in advance is absolutely mind boggling. A tip is voluntary and based on service. A tip is in addition to the fee of food and services. I was prepared not to use Buona again, but now will be sure to share my story with anyone that mentions the establishment. An 18% tip on an order that cost over $800 is heinous to take and refuse to return after horrible service. I am just so baffled by this entire exchange. read more

The food here is solid Chicago style beef sandwich. The minestrone soup is excellent! Great veggie flavor with beans and pasta! This is counter service which is typically fast. Friendly staff, no complaints here. The restaurant air conditioning was out or turned in the wrong direction because it was stifling hot in the place. Once I ate the soup, had to bag up rest of food to-go. Must have been an off day in that aspect. read more

Buona - Minestrone Soup (Bowl) - Sandwiches Near Me - Oak Park, Illinois

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Food is great, service is fast and the vibe is nice and clean. I love this place, but I cringe at the price every time I visit. read more

Buona - Minestrone soup - Sandwiches Near Me - Oak Park, Illinois

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I'm a regular customer here. My to-go order is always the grilled chicken salad. Some days, they hook it up with the amount of salad & chicken... other days they don't. That's not the moral of this story. I would like to shout out the employee Kali H, who usually takes the orders and charges at the window. Every time I get my order taken from Kali, I can't help but notice that he's very professional and attentive. I've had other employees who annoyingly ask me to repeat my order 2-3 times. However, Kali has never had any issues taking my orders in the past and present. Even during rush hour, which is typically when take my lunch break (not by choice), I notice that the overwhelming amount of customers inside the restaurant & at the drive-thru doesn't faze Kali. His customer service skills shine. True leadership qualities. To management at this Oak Park buona location: you've got a great employee working with you. To Kali, your hard work is noticed and appreciated, from the perspective of a regular customer like myself. Thank you! read more

good salads!! tried them all but my favorite is the honey mustard chicken salad and mediterranean!!!! i just love it here!!!

Every time I go in there I can expect to laugh Mark makes me laugh from what I see is other customers that go to his register always leave smiling read more

We had a wonderful lunch here with family. We had the beef sandwiches and hotdogs. Food was awesome , so was the service.

This place is still a good neighborhood casual specialty restaurant -- but I can't give it more than three stars due to 1. Johnnies being just down the street with better food 2. They have a gluten-free roll option with an up charge but they have nothing gluten-free to put on the roll. All three stars are for consistency of service over the years. Go to support the business... but not for the food. David isn't particularly into Italian Beef.. he grew up in Maryland. I have tricked him around to the essentials here and in his opinion this one did not deserve any special notice. read more

This is more a review of their plant based "beef". I did a head to head tasting. Both were ordered with only hot peppers so no cheese to mask the flavor. The plant based on was much more moist and was served more like a traditional dipped sandwich. It was clear by the 2nd bite the plan is to cover the tast in gravy and salt. The texture was ok but not quite right. The taste was a joke. I am curious if these are any healthier than the standard sandwich. In the end I ate about 1/2 a 7" I ate the whole regular beef. Overall nor going to bother trying again till they change the "formula" read more

Buona - Veggie beef sandwich - Sandwiches Near Me - Oak Park, Illinois

Chicken sandwich was super good The burgers I wasn't a fan of, the strawberry milk shake was amazing! Clean and friendly environment read more

Not sure why the average three stars. But this is by far a 5 start establishment. First off, as NY is known for its PIZZA, chicago is known for its BEEF. Als and Mr Beef are only a couple of solid places to get a good beef. But Buona is good too. Seasoning is always consistent and it's yea, it's a chain, but what chain has an established place at a ballpark? That's right, Sox Park or AKA Guaranteed Rate Field has the kiosks. And it is BUENO mmm mmm good! Nothing better then a little Baseball and Beef. If I was reviewing the kiosk I would only give this 4 starts because the bread came from a bag, but 5 stars because the bread is nice and crispy on the outside at the Oak Park location. I never get my beef dipped and prefer it dry because I like the bread crispy on the outside. But whether you get it dry or juicy, GET BUENA! I like it! Has a catchy ring...GET IT DRY. GET IT JUICY. GET BUENA. read more

Buona - GET BUENA. - Sandwiches Near Me - Oak Park, Illinois

Just picked up food to go and the burger was so sloppy. It had a ton of mayo the cheese was melted. I feel like lately it's hit or miss with buona. Not happy read more

We have been craving for some good Italian beef sandwiches. Luckily for us we were in the area and Buona restaurant was open with indoor seating available. Their service is awesome and disinfect each table after each client. Their service is great and friendly. Now the best part, Buon appetito! We had their Italian beef sandwiches which are hands down best in the city and their fries are fantastic. It is not made to share! Meaning not that it's small, but it is so good that you don't want to share haha! Best to eat it when it's hot. read more

Buona - The Rizzo Way - Sandwiches Near Me - Oak Park, Illinois

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They are ok some times, don't think some of the employees don't want to be there , or they treat Certain groups with disdain, read more

Food always rates great .. BUT today i went through the drive thru with my son for a quick hotdog and French fries. Literally one hotdog and French fry each. It costs 12.30 cents. That's over 6 dollars for a hotdog and fri??? That's insane. And basically a rip off. Note... hotdogs are about as cheap as it gets for fast food. Fries.. the same. There are dozens of other fast food places out here that sell hotdog and fries combos for like 3.50 cents. Buona Beef is making like a 200% mark up on this stuff. Crazy. We won't go there again That's considered a rip off read more

No matter what is ordered at this location or when , the staff is pleasant, competent and on task! This is truly a great location . On busy North Avenue, this smaller store , moves quickly & the orders are always correct! Highly recommend! read more

They took forever in the drive through, and they got my whole order wrong. They hired people that clearly don't care at all.

Drive through took 20 mins and food was not great. I was late to an appointment because of the terrible service. don't come here.

Went to Buona Beef in Oak Park, IL today and Amara took our order and provided great professional customer service! It was a pleasure receiving our order and Amara's work attitude is just what this world needs more of! Awesome customer service! read more

2 stars because I'm feeling generous. It's COVID times so we get that delivery, tax, tip are all going to be almost as much as the meal we ordered; all I ask is that the order is right. My hot dog barely had anything on it, literally 3 pieces of diced onion and no tomatoes that I asked for. They forgot our drink to our combo meal and the cheese fries looked like they belonged to a kids meal. The brownie shake was specks of brownie in melted vanilla also below par. SUPER disappointed with this location and probably not going to order from them again. read more

I SMELL LIKE BEEF For the 3rd time in 2 days, I ate another Italian sammy with all the trimmings, and now I smell like beeeeeef. This time around I swung by my local Buona restaurant to user a voucher for a free 7" sandwich, courtesy of a White Sox promotion (one of those dumb between-innings cartoon races on the jumbotron). I was happy to see that sweet & hot peppers were included at no extra charge for this freebie. The previous day I'd eaten TWO iBeefs -- yeah I'm fat, deal with it -- at Portillos and found myself disappointed. Buona's iBeef has more flavor though their giardiniera is on the milder side of things. Johnnie's in Elmwood Park is still the gold standard, a fact no one can argue with. To supplement my complimentary order (also, I would've felt bad just grabbing my no-cost sandwich and leaving), I got a bowl of broccoli cheddar soup ($4.25) and side of parmesan chips ($2.50). The guy ringing up my order was friendly and had no issues in redeeming my coupon. The brocco-ched soup was tasty and came with whole grain ciabatta bread. As much as I love "twister chips", and as good as theirs were, I saw no trace of parmesan, not even so much as a dusting. Hmmm. Oh well, at least the iBeef tasted fine, especially when ordered 'baptized' (extra juicy). My sodium intake is currently through the roof, but it's whatever. I'd recommend Buona for catering or dining in, and I look forward to returning. read more

I was pretty disappointed at my visit to Buona today. We had to wait a little bit for the food, which is something I would expect as they make it to order. However the double cheeseburger without a bun and the gluten-free burger were both not hot. On top of that the gluten-free pita was not toasted so it just crumbles. They've toasted it in the past but my last two visits they have not which really makes for a disgusting burger. I asked for everything on my lettuce bun and I got no ketchup and no mayonnaise. They really missed the boat on many things here and it's making me wonder if we should continue coming back for cold ill-prepared food. read more

Buona - Cold burger, crumbling pita, not toasted. - Sandwiches Near Me - Oak Park, Illinois

Went Saturday had an Italian sausage peppers undercooked again they can't get the peppers right still Corp chef should teach the stores how to prepare or develope a new cook and hold district manager working today he did not tell the staff to wood the counter as 10 different guest came together pickup their orders and uber drivers in and out not very Covid friendly no hot water in the men's room I let it run 5 min read more

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Never again ! Went on a Sunday and had a beef with red sauce fries and raviolis . Raviolis full of grease so I threw them away . Ate the beef and fries and was sick for days . Dude behind counter handling food with his mask on his chin and no gloves on . Called to complain and was promised a refund check in the mail . That was 10 days ago . So disgusting . read more

Buona - Sandwiches Near Me - Oak Park, Illinois

I absolutely love this place. Usually get it delivered, and they've alwsts been spot on with accuracy and delivery time. The food is amazing, had the beef a few times but come back because of their sandwiches. You have to try the Chicken Pomodora Sandwich. Fresh mozzarella, argula lettuce, balsamic glaze, fresh tomatoes on a fantastic ciabatta roll. The tuna fish sandwich is also one of my favorites. Only a few places do it right, where you can tell its fresh and the perfect amount of spices/ingredients, this place is one of them. Highly suggest you check this place out. read more

Loved the Chicken Pomodoro on multi grain ciabatta for years. The Italian bread used now is mush. Won't be ordering again. read more

Ordered over the phone for pick-up and a very nice person took my order. The food at this location is great, normally we stop by there and I want to mention that they keep the place clean. Our Family always seems satisfied whenever we purchase food from them. read more

Placed an online order for pick up at 8:40 PM. Got to the restaurant by 8:47 was told. It will be a few more minutes and to go park in a parking spot and somebody will bring out the food. 22 minutes later I'm still sitting in a parking spot. Drove around came back into the drive-through and was told that they forgot to bring out the order to the car. The sandwich was cold, so I probably will not be doing a drive-through order or a pick up order at this location. it didn't seem like this location has their stuff in order I would probably recommend going to check out a different location. read more

I live on the southside and go out of my way to get a buona beef sandwich. The North Ave location is super friendly and clean. and I'm here in time for 1/2 off shakes. don't need it but gotta have it pumpkin shake! read more

Buona - Sandwiches Near Me - Oak Park, Illinois

I have always had problem in the past with using those White Sox coupons. Some employees are a real pain when it comes to using those. I have to go get my elderly mom out of the car so I can use 2 for takeout. read more

Hot, fresh and delicious! Staff friendly. Clean and practice social distancing. Which is a huge plus. Would definitely recommend and go back! read more

Make sure that the people that working with food have hairnet and glove on. On my last visit to Buona Beef was in June on Saturday afternoon I ordered I am burger with everything on it all the trimmings when I get ready to put my hamburger together it had hair on it they did belongs to me long blonde looking hair. I Was devastated to bite into my burger and pull out a mouth full of hair I guess I should've just stuck with the beef combination instead of the hamburger read more

I ate there cheesy beef several times and it was delicious because of the pandemic it was drive thru and they bring you out yr food so you drive up order yr food then park and they bring it out to yr car never had any issue with order or food when I have visited this restaurant totally recommend read more