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Bundle Bakery

5.0 (2 reviews)

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5 years ago

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4 years ago

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Cookie Chris - Inside

Cookie Chris

(77 reviews)

Omg when you walk in it smells lovely like cookies!!! The customer service was phenomenal. I like…read morehow they have a display of the cookies or the week. I decided to try the strawberry shortcake and it was so delicious!!! I was planning to eat half and ate the whole cookie!!! I also tried the Cookie Monster ice cream and it was so good. I decided to purchase a scoop before I left and it was amazing. I can't wait to come back!!

We came in tonight for cookies, and the experience was unacceptable…read more First, the weekly flavors in-store didn't match what was advertised online. Then, while there was only one employee working, the bigger issue wasn't just speed, it was complete lack of organization and service. Our first orders came out, but my cookie ice cream sandwich had barely any ice cream compared to my husband's. Like not even a scoop of ice cream it was like a spoonful. For $14, that's inexcusable. We then placed an order for four cookies. Instead of finishing our order, the employee repeatedly prioritized a large family behind us. She asked what we had ordered "said the system didn't register it" but when one person stepped away briefly, she chose to serve other customers which included giving away the exact cookies we had already ordered. When our friend came back (not even 5 min later) we were told the cookies we ordered were no longer available. Instead of addressing the mistake or offering a solution, she continued serving multiple other customers while we waited nearly an hour with no resolution and no refund. While it's clear she was overwhelmed, that does not excuse the lack of basic service, communication, or accountability. No business should be operating with one employee if this is the result. Overall, this was a frustrating and poorly handled experience from start to finish

Bundle Bakery - bakeries - Updated May 2026

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