I have never ever been treated so poorly in an establishment. I am a female mechanic and my co worker was over at my house just down the road helping me get the transmission out of my Jeep. I decided it would be fun to come to Bumpy's and have a quick drink and get then get back to business.
So, we walk in and make our way to an opening at the bar counter just about mid way. We present our identifications (I am 35 and my co worker is in their 40's). My friend's Driver's License has "x" as the gender. Like whatever who cares. The bartender, Crystal, totally changed in demeanor but asked us what we wanted. I asked for a shot of Tito's and a Sprite back. My co worker asked for just a shot of Tito's. They have a speech impediment but they worked through it to place their order. Crystal couldn't hear them clearly enough so my friend repeated the order. Crystal flies off the bat and responds, "Are you drunk?!" My co worker says no because they're not. Anyway she goes to make the order. She returns with a shot of Tito's in those large tumble style shot glasses and then another small tumbler which I assumed was my drink and she had just mixed my Tito's with the Sprite. When she placed them down she walked away and I said to my friend, "I guess she mixed my shot with the Sprite, that's not how I wanted it. I wanted the shot separate so I could take it then take a sip of the sprite. Oh well it'll work." We grab what I assumed were both of our drinks and sat down at an empty table directly across from where we ordered. My friend picked up the non sprite shot and sniffed it to see if it was Tito's. Crystal literally yells across the bar and says, "I SAID HE COULDN'T HAVE ANY. YOU CANNOT SHARE YOUR DRINK WITH HIM I AM NOT SERVING HIM."
#1 I am like instantly shocked at being yelled at that it takes me a second to process what is happening. If she did say she wasn't serving my friend neither of us heard her. All she asked when they placed their order was if they were drunk. Confusing their speech impediment for slurring I suppose.
#2 Even if she had said it where we could hear it there was no reason for my friend to be "cut off" as we were both 100% sober. Like we just kept looking at each other like what is going on here???? Anyway, I asked why my friend wouldn't be allowed to have alcohol as they were not drunk at all. It was then it dawned on me that she did not get my drink incorrect. the drinks she placed down were JUST my order--my friends not included. But since I thought she was fulfilling both our orders I thought they were my friends order and that mine was mixed in one glass. It made sense now. Ok so I started seeing where the confusion had set in. I said, " I wasnt sharing I thought that was my friends drink and that mine was--" she interrupts me and accuses ME now of being drunk and says, "Im not doing this. You know what? Let me make it easier for you. I will refund your order and take your drinks back. She marches around the bar right up to our table and snatches the drinks away. At this point my friend just walks outside clearly upset. Im blown away at this point.
I was so flustered I got up from the table and was walking out and the whole thing just felt so wrong and nasty. As I was walking out I said "My friend and I are NOT drunk. Also, my friend has a speech impediment I'm so shocked we're being treated this way."
Crystal kept saying things like "You're drunk and you don't even know what you're talking about." Consistently cutting me off. I still left a large tip as I always do. As I'm walking out one of the male patrons decides he thinks I can be his punching bag too and shouts drunkenly "There's always Charlies across the street just go there" in a really rude way with a big demeaning smile on his face, I'm furious at this point because how could we possibly prove we were sober. I told the patron that I didnt need his go ahead to go ahead and and told him to F himself as I walked out and flipped him the bird. I was so mad at that point. I had to go back for my keys since i was so flustered I left them. We left and talked about it for a while after that just processing what the heck happened. I have been there many times before with a different sweet bartender lady and never had any issues. My wife and I recently bought a house a few blocks away and have popped into Bumpy's a few times and always enjoyed ourselves. However we will not be returning nor will my friends. I couldn't be more happy to spread the news of how awful this place treats people.
Imagine my surprise as I scroll through the reviews and see Crystal's name as a repeat offender. Tons of 1 star reviews describing the exact same treatment and not just from Crystal but other staff as well. When 1 person complains about something you take it with a grain of salt---but when a BUNCH of people who have never met but state this treatment spanning a decade of reviews... the issue is clearly with the bar. read more