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    Bumble Bee Bakery

    5.0 (1 review)
    Open 12:00 am - 12:00 AM (Next day)
    Updated 1 month ago

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    2 years ago

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    Lilac City Bakery - Chocolate mocha cupcake

    Lilac City Bakery

    (68 reviews)

    Always a great place to stop for a sweet treat. We were recently craving cupcakes so we walked in…read moreand selected 4 different kinds to take home. All were delicious! And the staff was very kind and friendly.

    I'm not usually one to blast a business online or complain about customer service, but this one…read morereally missed the mark. Last Tuesday, I called Lilac City Bakery to order a custom Minecraft-themed cake for Paxton's 8th birthday. We talked through everything--flavor, size, layers, filling, and most importantly, the design. I specifically asked for the Minecraft "block" look, and she mentioned adding green grass edging to an 8-inch round cake. I also requested it say "Happy 8th Birthday Paxton." Total cost: $167. Fast forward to Saturday pickup... and it was just a chocolate cake covered in green frosting. No blocks. No characters. Nothing that even remotely said "Minecraft." I shared my disappointment at the counter, and the solution was to add a few pre-cut fondant pieces on the spot. I reached out to management afterward, hoping for some understanding or resolution, and was told: "I do not find that we made any missteps in providing a custom, hand crafted cake which aligns with the theme." and "hope you enjoyed the cake over all, as it was very well done". However I completely disagree. So I'm genuinely asking... are my expectations too high for a $170 custom cake? Because this felt like a pretty big miss.

    Hello Sugar

    Hello Sugar

    (267 reviews)

    $

    Donuts are made to order so they're super fresh and tasty. The staff is friendly. And the…read moreatmosphere is cute.

    Still Love the Donuts, But the Birthday Reward Experience Has Been Disappointing (Second Year in a…read moreRow) This is my second review--and more specifically, the second time I've had an issue with Hello Sugar's birthday coupon. Let me be clear: I absolutely love Hello Sugar. Their donuts are amazing, GLUTEN FREE the shop is adorable, and I've been a loyal customer for three years. I truly have a passion for this place. That's why it's hard to even write this, but I feel like I need to be honest about my experience. The first year I got the birthday coupon, it was great--no problems. But last year and now again this year, things just didn't sit right. This year, my birthday fell on a Wednesday. I was busy all day and couldn't make it in, but I was really excited to stop by the next day and use my birthday coupon. I'd even told my friends about it and planned to share the donuts with them. When I got to the counter, I mentioned I was there for the birthday coupon, showed the code, and was told it had already expired--on my actual birthday, June 18th That was shocking. Most places give you a few days after--or even a full month--to use a birthday reward. I wasn't asking for something unreasonable. I just missed it by one day due to a busy weekday, and I genuinely didn't even know it expired on the birthday itself. What made it worse was the way it was handled: no "happy birthday," no kindness, no flexibility--just a flat, "It's expired." It really put a damper on something that was supposed to feel special. And to be honest, this is the second year in a row that I've walked away from a birthday visit here feeling disappointed and a little embarrassed. Any time I come in with a coupon or reward, it feels like I'm being treated differently--like I'm doing something wrong by trying to redeem what they offered me. I'm not asking for free stuff all the time--I happily support Hello Sugar all year long. But if you're going to offer birthday rewards, they should feel celebratory, not frustrating or awkward. And a little grace and kindness can go a long way in those moments. I still love their donuts, and I want to keep coming back. But honestly, this experience left a bad taste in my mouth--and not because of the donuts.

    Bumble Bee Bakery - desserts - Updated May 2026

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