Called about a used gun I saw online. They confirmed it was still in stock. When I arrived the gun…read morewas out of the case waiting for me. The salesman pointed out a few cosmetic flaws that he had noticed and understood if I wanted to change my mind. He offered to show me what else he had in stock or let me talk to the manager but a gun ain't supposed to be pretty!!! Bottom line, I got what I was looking for at a fair priced. I still search their website every week,

Really disappointing experience at Morr Range. I was there with a friend, and from the moment we…read morewalked in, the professionalism was lacking. The employees at the front were openly discussing personal topics, including "baby daddy" drama and other conversations that were completely inappropriate to be having loudly around customers. It was a strange first impression for a business that is supposed to take firearm safety and professionalism seriously. Once we got onto the range, we were assigned an employee named Rob. He made what should have been a simple, enjoyable range session extremely irritating. He constantly hovered over us, interrupted us, criticized our shooting, and repeatedly talked about his own experience and qualifications. Instead of being there primarily for safety and assistance when needed, it felt like he wanted to turn the entire session into a lecture about himself. There is a difference between a range officer correcting something unsafe and someone constantly breathing down your neck while you're trying to use range time you paid for. Rob crossed that line repeatedly. The range also has some ridiculous additional-charge policies. There are areas around the target system where hitting something can supposedly result in a $25 charge. I completely understand charging someone who recklessly damages equipment, but the way these rules are structured feels like another opportunity to charge customers extra money. I've been to other indoor ranges and have never experienced anything this excessive. The worst part was that we paid for a full hour and didn't even receive the full hour. Our session was cut short because the employees said they needed to clean the range. Nobody told us before we paid that the range would be closing early or that our session would be shortened. We were still charged the full amount. Between the unprofessional conversations at the front desk, Rob's attitude and constant interruptions, overpriced ammo and supplies, excessive extra-charge policies, poor communication, and the small range itself, there really wasn't much about the experience that would make me want to come back. There are plenty of ranges where the employees understand how to keep customers safe without hovering over them or making the entire experience uncomfortable. I'll be going somewhere else next time.

I took a beginner basics handgun class here and it was great! Learned lots. Spent the first hour in…read morethe classroom then the remaining hour & a half'ish on the range. It was exhilarating! Then recently did a transfer and it was a breeze. No appt needed. Walked in on a Friday evening and was helped immediately. The person who processed the transaction was super personable and knowledgeable. I think his name was Jake. I also met their trainer Ziah that day (sorry if I misspelled). He was very nice and welcoming. Everyone there was great!

I bought a vintage revolver from Trop Gun Shop in January of 2022. They missed something on a form…read more(would not tell me which form), and in February called to tell me I had to drive 60 miles round trip to fix the form. When I pointed out the issue with that, they said they would mail it certified. (Hint: They failed to do so). Fast forward to June of 2022, and they are calling again with the same problem after dropping the ball back in February. They seemed 'cranky' when I suggested they work on their communications, and I read them their own messages from February. 'Troy' threatened me with calling the state police over the issue! I called the state police myself to find the proper way of fixing the paperwork mistake, and I'll be making the drive to see for myself the form is done properly. Now, I'm told by a Trop employee that 'Troy' there is an expert on compliance, and the state police supervisor in charge of their firearms compliance section (when I called) in PA is wrong about how the paperwork must be handled. Pardon me if I take that with a grain of salt. I worked for years with PA government compliance folks and found them very knowledgeable indeed. I have been in the store since February to buy another firearm, and I've purchased 5 or 6 firearms from Trop in the last year or two, but obviously won't be doing so again. No worries though. They've never actually seemed happy when I spent money there. As a retired businessman and teacher, I like to see what makes a business tick. After this surprising treatment from what is actually a 'value added' seller of common commodities (A business that sells common items and makes its mark with service), I turned to Indeed.com to see how their employees have been rating them. There, the picture became quite clear. (Another hint: rated 2.7 out of 5 on both Indeed and Glassdoor by their own employees). I recognize the huge investment Trop has made in their locations, but in a business that thrives on customer service, I don't think their management has deciphered the path to success. There are any number of firearms sellers in this area that are noticeably happy to have customers. Reading through Trop's reviews on various sites, I see that my poor experience was just one of a multitude. I'll say I understand the other reviews based on my own experiences there. The place LOOKS great, but their employees seem unhappy, are often surly, and the operation appears disorganized and badly managed. The times I was there at the store picking up a purchase, I never once failed to see customers leave after being unable to get help at the counter while employees ignored them. Nice place, if they ever figure out why they are in business.

Amazing service! Sold my gun there and my fiancé and I ended up staying to chat with the owners…read more Will be back!

I bought a Smith & Wesson revolver with case and papers from BWO online listing, and Tom was just…read moreexcellent to deal with and kept up communications, and provided a tracking number. The gun was accurately described and arrived in excellent condition, with an extra bonus of a holster included. I'm very happy with this revolver and the excellent customer service I received from Tom of Backwoods Outfitters. Honest, courteous, and excellent communications! Thank you!

Very good place to buy a gun,good prices but don't expect smiles from those employees.Get your gun…read moreand go( please pay first)....

Reasonable prices on the gun range fees, knowledgeable and friendly staff in the store.read more

About little than a month ago I purchased a bike at Dicks Sporting Goods 1587 Fruitville Pike…read moreLancaster, PA 17601. Picked it up and went to ride it. The very first ride went straight for about ¼ of a mile and when turning to go the opposite direction the entire handle bar turned but not the wheel. This is about half hour after taking a brand new bike from the store, literally talking with the mechanic and him assuring me that everything was good to go, also a final inspection card signed by someone stating that specific unit(bicycle) had been inspected for safety was included with the paper work. I have all the paper work. The handle bar was completely loose from the stem I was explained after consulting a professional mechanic in one of the local shops in Lancaster. He was very amazed that someone would do that. The owner manual repletely emphasis that a professional mechanic should assemble the bike if one does not know or has been trained to do so. I shared this so the same thing don't happen to someone else. Imagine if this would've been a child they don't have the same touch or awareness as an adult. Please check them bikes before riding them specially if is a kid. Be safe everyone...... "Very poor and pathetic display of service and procedures from Dick's Sporting Goods

Big store, too big for current staffing levels. No service…read morebecause store is very Short staffed and not knowledgeable when you are able to get help.... Shoes are in the back so good luck getting anyone to help you. Go somewhere else like a locally owned soccer/rugby/lacrosse store. Better prices too. Soccer post across the street behind Home Depot.

Haze is a Army Veteran and a good man…read more.. The store is stocked with nice weaponry and nice conversation too.... It's a good vibe but leave the dumb questions at home lol.... I bought my 19x from him and look forward to purchasing another weapon in the future.... Also, it's a black owned/veteran owned establishment....

Not sure you can depend on them for firearm needs because they scheduled a USCCA Class and did not…read moreshow up to conduct the class. They don't answer the phone or email and their voicemail is full. There was a parking lot full of class participants and no Instructor. Not recommended!

Customer service really good and they got really great selection store is very organized alsoread more

Was sold a box of ammo that didn't fit my rifle. John, the salesman, first Implied that I had…read morealtered the rifle, which I did not. Then said He sold me what I asked for and would not refund my money. I will not be returning, nor will the guys I shoot with.

They've always had what I was looking for as far as cleaning supplies and ammo and the prices were…read morefair. The selection for accessories and ammo are large. There is a range and the selection of guns for sale is good.

So I forgot to tell you all about the stellar experience from the ownership…read more..... First the general manager called and apologized and said they would offer me a discount once the owner came back from vacation. The gentleman that owns this clownfest called to tell me that the continued employment of his worthless staff was an internal issue. Oh. Ok. And the rifle which I paid $1799.95, he would discount to $1800.00. Last I check, that was more. Wow. Fantastic. You definitely "don't need my money".

What a grande place to locate fishing Hunting and bbq…read morecamping supplies. There's ample lighting there's snacks galore and stuffed animals Priced well Ample parking.Remember to join you get discounts and freebies Customer service was exceptional a must try

What an amazing store !…read more There is something for everyone to be found inside of the walls of the bass pro shop . We got a few really good deals today . The story is clean well laid out, and they have a massive aquarium of local fish of Pennsylvania along with an amazing collection of taxidermy animals . Service was impeccable. You were easily able to find someone if you had questions and they would take the time out to look around for you if you needed something specifically.

Thank you to Richland Shooters for ordering me a beautiful new Liberty Lincoln Safe! The staff was…read morefriendly and prices were very fair. They also assisted in delivery of the safe through Mt. Everest Moving. Thanks again! Very, very happy with the service.

Very broad range of firearms in stock, new and used. Yes, it is a smaller shop than Cabelas, but…read moreit is convenient for those nearby and pricing is always competitive. They had the pistol I was saving up for, and I was in and out under 30 minutes including paperwork. Would be great to see more options for paper targets?