Most of this review is based off of the fact that they were busy. There VERY MUCH is a chance that this is completely different if they are a bit slower. If I ever see the truck in the wild again, I *might* be willing to try it again and see if they are better. But I also know working in the food industry is knowing how to handle a rush.
Supply: They were at a festival i was attending. The festival started at 11 and ended at 7. By 1 they were already out of a few things including drinks. Its clear they either didnt plan ahead, or assumed they wouldnt be busy. They also 86ed (got rid of) something on the menue entirely because they said they were out of one ingredient. So rather than giving you the option to have it without the ingredient, they just told you that the whole thing wasn't available. ( either they were out of everything on that hotdog, which adds to the list of things they were out and just didnt want to say it, or they just refused to offer it). They were also out of Ketchup..... which for a place that sells fries, is kind of a big deal. They did have sides of ketchup, i noticed. Some people were asked if they wanted cheese or ketchup with their fries. Others were not. So they had ketchup, im guessing they were just saving that for specific orders, so they at least could give it to some menue items, rather than run out completley for sides. Which i completely understand and it makes sense. Just shouldn't have been an issue to begin with.
Customer Service: The line was long, but like i said, they hadn't been there all too long, and the man at the window (with a G tattoo on his arm) was very harsh and didn't care to have a good customer voice. I work in kitchens. I understand being stressed out during rushes. I also know that if I'm dealing with customers, I don't bark at them that you are out of things or their total. (Tho i get that maybe he was just trying to be on theme... cuz bulldawgs)
Food: the fries at first glance looked soggy. But actually had a good crunch. So i was very pleasantly surprised with that. The burger was nice and thick and juicy which was wonderful, but lacked flavor overall. Idk if they just dont season their meat or didnt use enough, but it definitely was bland. But it was filling and for it being a non chain restaurant, the price for what you got wasnt bad. Thats the only thing stopping me from giving a 1 star. Maybe if it had been seasoned better, it would have been a 3 star.
TLDR: need to work on customer interactions a bit better, work on planning ahead better, and season their food. read more