I just had an experience diametrically opposite to what was reported by the first reviewer. After about 15 years the metal locking latch to the stainless steel cabinet door of my Bull Junior-Q grill broke at my Redlands home, and it needed to be replaced. I called Bull BBQ at its California headquarters office and was told to come on down, for the company had the part in stock, and it was in the range of $10 or so to buy. I did so the next day, bringing my broken latch with me. When I met with the rep, he found and brought a new latch to me. When I asked if checks were taken, I was told that I was being given the part without charge. The old latch was then returned to me as a guide for installing the new one. I drove home and was able to install the shiny new latch within a few minutes. In the main office all staff members with whom I came in contact were friendly, and I certainly got good results. It doesn't get much better than free! Incidentally, although at the time of sale I agonized over the decision to buy a barbecue island, I now consider the purchase of my Bull BBQ grill to have been one of the best purchases I have ever made. This was the first time any repair has been needed in over a decade of use. Steaks and grilled corn cook beautifully on the grill, and it has brought me, Diane, family, and friends much poolside enjoyment over the years. If I ever decide to buy another outdoor grill, it will be a Bull BBQ grill! read more

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Best place to buy pellets hands down. They have a huge assortment of different flavors. My favorite is the lumberjack charcoal hickory.

The customer service from Tim C and everyone at the BULL Family is truly second to none. They stand behind their product and warranty. When speaking with Tim and getting a warranty claim expedited...he gladly walked me through the process to make me feel comfortable. When it came to replacement parts, everything Tim promised he delivered on. I am happier with my grill today than the day I bought it because of the experience and customer service provided by Tim. It was always his pleasure to assist. You don't get that kind of customer service/support from many manufactures today. His one and only goal was to make sure a BULL Customer was happy with their grill...and believe me I am! Thank you again Tim for going above and beyond. Would never buy another grill. BULL Products are the only way to go. read more

Bull BBQ - Wholesale Stores Near Me - Rialto, California

Bull BBQ has never disappointed. After doing research on many bbq island companies (there were a lot in 2005), I decided to go with Bull. I met Tim (Tall Tim as he is known) at the Orange County Fair and he made the transaction easy. Bbq was delivered and setup as promised. We use our grill about 3-4 times a week and have definitely enjoyed every time. Recently, we had an issue with burners (12 years of use) and needed replacements, which were still under warranty. Even though I didn't have my original invoice due to being lost, the office personnel were helpful in looking for my records. Tabitha especially was incredibly helpful in this. Being in the outdoor and backyard industry, I appreciate the long term relation Bull has kept with a past customer. An island grill may be a single time purchase, but they definitely care about their past customers. I look forward to many more years of use with our grill and will always recommend Bull to any of my customers looking for a great addition to their backyard. A++ to you all. Greg & Joycee Budinko read more

We purchased stainless steel double doors directly from the BULL dealer in Temecula, CA. We felt quite confident about our purchase after getting the sales pitch from the dealer. He went on & on about the BULL warranty-- how they keep all our info. on file and if there was ever a problem, BULL stands behind it's products-- quality, local (Rialto, CA) ownership, etc. THEN, the doors began to rust-- the entire door was covered with rust on the inside! Keep in mind, we live in very dry southern California and we also have the doors located where they are covered from any elements-- annnd it was the inside of the doors. This rusting happened about 4-6 months after we installed the doors. The very same person who originally so cheerful-- and confidently-- sold us our grill, doors, etc, became cold and difficult to deal with. We called in to ask the process to get this taken care of and were referred to person in the company warehouse at the main office. After 3 months of emails back and forth shifting blame, telling me to clean the doors, insisting I was doing something wrong and ultimately telling me the doors will rust even though their primary sales pitch was-- stainless steel... reliable warranty... etc. etc. etc... I eventually brought the doors in as the one year anniversary was closing in but they again insisted there was nothing they could do-- sorry. They then went on to tell us that unless we had all the original paperwork, nothing could be done-- regardless. My husband reminded them at the time of purchase they asked for all our customer info. for this very purpose. They refused to even look stating unless he had a receipt he would have no way of tracking our info in the computer. My husband pointed out their computer system was pretty high-tech and insisted he could search sales history by our last name! Not too difficult with today's computers! Since there was another customer in the store, he reluctantly agreed. Sure enough! We were the only people in the system with our last name. They had all the info-- date of purchase, address and all contact info and it had been under a year's time so ultimately agreed to order us new doors. Bottom line, get EVERYTHING they tell you in writing. Rusting of the doors should not have happened in the first place and replacement should never have been so difficult. I am disappointed in a product and company that claims to be superior to it's competition, yet treats it's customers so poorly.. We thought we were purchasing more than just a door, but a brand that would stand behind their products-- that is why we paid so much more than we would have for another brand. read more

Man at the fair is RUDE . I seen and heard him call a older woman Crap. Very unprofessional . I walked away. Going somewhere else. What happened to the customer service these days... But then again it's at the fair. A lot of rude people here. read more

Tried to walk in to buy a burner for my Bull BBQ at the Bull BBQ wholesale location in Escondido. As we walked in not once did either gentlemen working on their computers at the front desk greet us, the entire time they remained at their seats. One time the younger gentleman looked in my direction and asked what we needed. But he quickly looked away and stared at his computer. I asked for a cast iron burner. I said I was having trouble finding one. His responds was "those are obsolete Bull don't make those anymore". But the tone in his voice was like I should of known that and I was asking a stupid question. So in order to make sure I heard correctly I asked, so I can't find one anymore. Again looking down at his computer he said yep, and that was it. I asked if they had the stainless steel product and he said yes. I asked the price and he said 109. Horrible social and customer service skills. Not happy with his lack of customer service my wife and I walked out. I asked my wife if she thought we just had a rude experience and she said yes. Because of the lack of customer service I will not buy the stainless steel burner from Bull. Disappointed. read more