This company does what it says, unfortunately, they do not explain a pellet stove should never be the sole source of heat in a home nor will it heat a home of 1500 square feet completely. I should have done more research. Their repair people show up as scheduled, but I'm not convinced they do more than a cursory inspection on the annual cleaning. Since they are a sole source supplier for my brand of stove in the area, I'm stuck. Think very, very hard before you put a pellet stove in your home. read more