Used to really appreciate Builders Heating and Air Conditioning, but the new company that has taken over is awful. Scheduling has become more difficult. Wait times to connect w someone on the phone are longer. Today was supposed to be furnace service and maintenance. I've been waiting 3 weeks for this appointment. With 12 minutes left in my 4 hour appointment window I got a cancellation call stating that there were too many 'heating emergencies' so they couldn't follow through with my routine service...I have to take time off of work to be home for their service visit, I guess my time isn't important. Bailing on an appointment isn't okay. Agent 'understood my frustrations' so she'd be happy to put me on the list for a call in 3-4 weeks and during that call they could schedule another appointment. Unprofessional. Wait time is ridiculous. I asked to speak w/a manager to file a complaint. No one was available. I wasn't even given the name of the manager. I doubt my complaint about how poorly managed this appointment was, was not heard. Good bye from a 10+ yr customer. read more

First time I've used this company. Started up my swamp cooler in June it is leaking badly July 1. Upon call today they refuse to come out because they said they recommended replacement of unit "in the past". However I never received this information. I lined them up via email and told them I was out of the country and to give all info to me vi email, not my renters. They called during start up and said pipe from water to swamp cooler were broken and need repaired. I gave OK to fix they never mentioned replacement. Yesterday I got a recommendation from them about replacing pads next year. Again nothing about replacement. My dining is ruined with water and I can't even get them to come out. It is 90+ degrees and my renters are without air in order to not further ruin my house further. Huge mistake to use them! read more

Do not buy anything from this business! They knew they sold me a faulty central air conditioning unit but failed to come out and fix it. When I went with another service (Homesmart ) to do all of my warranty and service work, Builders furnace and air conditioning said they were no longer responsible for fixing it and I had to pay. I wonder how many other people who bought central air conditioning units received faulty units? read more

I recently used Builders to install AC into my home. This is probably the most professional company I have worked with in a long time. When I called to inquire about AC installation, an appointment was set up and the owner of the company came to my house to do the inspection himself. Very friendly, helpful, and able to answer all my questions. An appointment was set up a few weeks later for the actually installation of the unit. The workers arrived on time and worked all day (8-5) to install the AC. They had to move some of the duct work in my furnace around to accommodate the coil and do some electrical work as well. When they were finished, I was walked through all the work they had done and able to inspect it myself. A few days later, Builders set up an appointment for city permitters to come to my house and inspect the work. Both mechanical and electrical inspectors came and found that all work was properly installed to code. The AC unit looks and works great and the process could not have gone more smoothly. I was extremely impressed by Builders and would be pleased to work with them in the future. read more

We use Builders for our swamp cooler and furnace maintenance. They are always good and courteous and get the job done well. We recently had them come out to check on a water heater at our rental property. They attempted to fix the problem, but it did not stay operative for long. It was determined that we needed a part under warranty, and Builder's gave me partial credit for future services. read more

I'm a General Contractor here in Denver. I have had quite a few challenges with other HVAC companies. Builders did an amazingly efficient job on my latest project. They were very creative in helping me engineer chase walls and installing duct work. The work was completed in a timely manner with great craftsmanship and integrity. I am very pleased with their performance and I would definitely recommend them to other contractors and homeowners. Morray, the owner, was very personable and knowledgeable. A definite callback for my next project. read more

We have enjoyed many years of excellent service from Builders. About 12 years ago, they were one of the few companies who were willing to tackle our complicated evaporative cooler installation. Because our unique system, we have also used their annual maintenance subscription to take care of seasonal turn on and shut down. The one time we had a problem (a faulty sensor that resulted in a leak), they took care of the repairs immediately and even brought out manufacturer reps to help understand why the sensor had failed and how to avoid it in the future. Since then, we have added boiler maintenance to our subscription. This season, the serviceman discovered a gas pressure discrepancy and suggested we call the gas company to have our meter checked. It turned out to be a failing regulator which could have resulted in a major danger to our family. I'm certain this is something we would have ever noticed on our own, and we are so grateful to have had trusted professionals catch this potentially terrible problem! In addition to the quality of service we have received, they are always prompt and reliable with scheduling. The bottom line--you can spend less at a lot of places, but you won't find a higher level of service, professionalism and quality anywhere. read more

Terrible service. Paid $80 to have an AC problem diagnosed on a unit they installed 8 years ago. They said it was a blower motor on the furnace that they also installed and wanted $2100 to replace it. Got another company who replaced it for much less and they tried it out but the circuit board didn't work, so replaced both, which, if I had known, I would have just gotten a new furnace. Builders' refused to even tell me if they tested the circuit board and won't refund half of the diagnostic fee I requested. read more

What a great group of folks. Matt, my sales person was very knowledgable, answered all my questions. The installers were very professional and tidy. Wish there were more companies out there like Builders Heating. Highly recommend. read more

Eric came to my house today to check my electric furnace. He was extremely professional. He took the time to look over my electric bills and came to the conclusion that there is nothing wrong with my furnace. It was suggested that I should look into new windows. Who does that!? No extra charges. Highly recommend them. read more

I've been using Builder's for many years and am always impressed with their incredibly professional and friendly service. I woke up today realizing that my furnace was not working. When I called Builder's they had someone out within the hour having already had my address up on their computer. Nate showed up and was very friendly and professional. My furnace was up and running in no time. I highly recommend this company! read more

Builder's is the most dishonest company I have ever dealt with. They quoted me $3,500 for problems they made up. Two other companies told me there was absolutely nothing wrong with my boiler! Builder's also quoted me $800 for a radiator knob! Shame on them! read more

Even though I didn't end up using their service for furnace repair, they made the experience of dealing with them great. They got me an appointment within 2 days (during their most busy season) and when I called to cancel, they were very polite and courteous. I will definitely consider them in the future! read more

On Friday 03/11/2016 I had Builders diagnose my furnace problem for a fee of $79 at which time I was told that I needed a new blower moter and that it would cost $800. I would have had the work done if the tech had one one the truck, but we had to schedule an appointment for Monday 03/14. Later that evening I spoke with a family friend whom is a retired HVAC tech and he came over to have a look. He told me that there was nothing wrong with the blower motor and that I needed a new capacitor in the motor control. Saturday morning he purchased a new capacitor for $4 and replaced it for $45. My furnace now works great. read more

We live in the Denver area and had an issue with our air conditioning. My husband called Builder's Heating and Air Conditioning and they came over when he was out of town and I was alone. I felt like I was a target and completely taken advantage of....he quoted me $500 to fix a broken bracket. My husband wanted to talk with the technician for an explanation of the quote and no one ever returned his numerous phone calls. We got a second opinion. The first red flag was when I was asked by the new technician if my husband had been messing with the unit, because whoever had touched it did not know what they were doing. He completed the work with manufacture parts, in one visit, for $285. NEVER again will we use Builders and would highly advise you to use a different company. read more

This is an update to a previous - positive - review. In the last couple of months, I've had Builder's 1) add coolant to my AC, after I told them it was refilled twice last year (at that time, they didn't find a leak and suspected the coolant was being "huffed") = $407; 2) come back to add more AC coolant when AC stopped working again. This time they did a dye check to find the leak = $240; 3) find the leak and quote $3500 to repair it, less the cost of the second visit but not the first (they claim to guarantee their work). They didn't compare to what a new system would cost. So I would be paying over $4,000 to repair a 20-year old AC. I appreciate that they try to repair rather than immediately insisting on replacement, but I wish they would estimate the cost of repair vs. replacement so that I could have made a good decision. During this period, they also repaired my water heater. Again they spent several hours of time on a 20+ year old system without assessing whether repair was the best solution. read more

Honest, reliable (they show up, on time and prepared) and helped solve a major problem during our remodeling. We're planning on making Builders Heating our HVAC contractor for years to come. read more

These guys are reasonable and friendly. We've used them a few times, have been pleased with their work and haven't felt like they're trying to nickel and dime. Our heat went out yesterday and they were able to get someone out same day. Give them a try! read more

I had a very pleasant experience with this company. My central air had stopped working. The customer service and service dept. people that I dealt with were great -- friendly, genuine, responsive. The technician who came out to my home arrived earlier than planned, which worked well for me. He clearly knew what he was doing, diagnosed the problem pretty quickly, and fixed it in quick order with a couple of replacement parts, then showed me the old, damaged ones. He assured me that he checked the system thoroughly and found it in otherwise good condition. It's an old system but he did not try to convince me that I needed a whole new system or even that I needed a maintenance agreement. So instead of thousands, I paid hundreds (happily!) The AC ran beautifully for about a week and then stopped working again. When I called the company they told me that their work was under warranty; the tech came back out promptly and replaced the third capacitor, with no charge other than for the part. It's been running smoothly ever since. Not only that, but the office called me to say that I'd been billed incorrectly for a higher priced part on their item list and that they were going to refund me the difference, about $75. Now what company does that??? It shows integrity. I would highly recommend this company and would certainly use them again if I have the need. read more

I had a terrible experience with Builders Heating & AC. My furnace was acting up, and they said I needed to replace my furnace (quoted me $6k for this) and that I had carbon monoxide poisoning. It seemed fishy, so I called two other local companies, both of which were able to come out that same day - and both told me I did NOT need a new furnace, and that I did NOT have a carbon monoxide leak. Long story short: my furnace simply needed cleaning, and the thermocouple, which is a $10 part, needed replacing, too. My furnace is now working well. The manager with whom I spoke when I called to ask for my money back was very snarky with me, too. When I asked for my money back (a nominal amount for them, he said, "no." Then, he called me back five minutes later and told me they would refund my money "as long as I was willing to write a letter, stating they were not responsible for anything related to "my carbon monoxide poisoning," but in doing so I would have had to admit to a problem that I did not have. Again, two companies confirmed that day that I did not have a CM problem. I don't think I've ever had a more unprofessional experience with a company in my life....I'm amazed that such dishonest business practices enable them to stay in business. Perhaps if I had had a review such as this to read, I would not have called them myself. I feel they particularly took advantage of me because I'm female and am not knowledgeable about furnaces. Don't make the same mistake I made by calling them. read more