Service , experience and great inventory of items ,it's always a pleasure to come in here and find…read moreout they know what you are talking about

helped me figure out how to mount a TV an the right tools. i'm just a girl but did not feel judged…read moreor scared to ask for help

One of my favorite places. Customer service makes a difference. I always look forward to seeing…read moreGlenda. She's always smiling and brightens up my day. Jerry in nursery is always helpful. Great neighbor hood store and I always find what I need. Also parking is aways available. But again Glenda is amazing!

Came here for a squirrel box because the city cut down some plants that had the squirrels nest. The…read morehelp me get home for the little one and I couldn't be more pleased with the staff and Dave who made it all possible.

I just wanted to give a quick shout out to the electrical departments service employee by the name…read moreof Martin. I had so many questions he had every answer. He's very knowledgeable very sweet went out of his way to find the lightbulbs I needed for my Company office I just want to say thank you so much for having the patience We definitely need more employees like him

Very disappointed with my experience with Lowe's. The refrigerator provided to my apartment…read moremalfunctioned and stopped keeping food cold, which caused me to lose a significant amount of groceries and prepared meals. While they did replace the refrigerator, they refused to take any responsibility for the food loss caused by their defective appliance. I understand policies, but when a product failure directly impacts a customer, there should be some level of accountability or goodwill. Customer service felt dismissive, and no effort was made to help beyond the basic replacement. I expected better from a company like Lowe's.

There we go again with so many bad, negative reviews. Why? I don't know and don't want to find out…read more Since we have been living in the same apartment building for 32 years and have 2 bathrooms, my son and I contemplated and decided to go to Home Depot and look for toilet seats. The ones that we have is very old and raggedy. We were there few days ago and as we walked in, the guy right by the main entrance gave us a nice smile and welcomed us in. We told them why we were there for; and, he paged someone on the intercom to come and take us to that aisle. James, with a nice smile took us to show variety of toilet seat covers and they were a tad expensive for our budget. Also, I was looking for a plain, standard, white color for both of our bathrooms. This store is a lot bigger than the other stores that I have visited in the past. They had many different kinds/types of toilet seats. As we were walking out, I wanted to visit their nursery. That's a whole different story. It's HUGE, nice, colorful and beautiful. Since I live in an apartment building and don't have a front or a back yard, I saw this cute, small, waterfall that can be used indoors as well as outdoors. It was so cute that I couldn't resist but to buy it. Was also on sale from 60 dollars, to 40 dollars. Great bargain. So skipped the toilet seats, bought the small waterfall and walked out of the store. HUGE parking lot, has few restrooms(didn't use them for once) and store was nicely organized and clean!! Now we have to put everything together for a soothing sound of the water to help me go to sleep! Thank you James, Home Depot, and management!!!!

Just the friendliest Home Depot I've been to. The staff was very attentive and asked if I needed…read morehelp while I was walking around. Clean and organized.

Helpful team and you'll find most of what you need here for home improvement projects!read more

Update I called to…read moresee if they do same day returns after buying a ladder. When I talked to whoever answered the phone, he asked for what it was and I said a ladder. Immediately his tone changed and he said there's no return it is final sale. I let him know we just got it like 10 min ago, didn't use it, it hasn't even left the car. He said the cashier told me that it is no returns, it is on the receipt and I just let him know that she did not mention this. This must have triggered something because he started to get more aggressive over the phone and started to go on a rant of his own saying things like " I wasn't born yesterday, people use them and return them all the time." I let him know multiple times "that's fine" to his rant about not accepting returns from ladders until he would mention again, that "the cashier told you," then I would respond "that's fine, but they did not mention it." He continued to go off and I was starting to get over being yelled at so I interrupted his rant and said "that's all fine, I just wanted to let you know that the cashier didn't mention it, that's all," which to me I thought an appropriate response back would be "I'll give a reminder to the cashiers to do that." that's it....but he continued on his rant until my friend helped me end the conversation otherwise I'm not sure how long he would've kept going for. Also noting that someone separate from the cashier working had to unlock the cable for us to get a ladder, so that's another person who could've told us that ladders were final sale not just the cashier. But that whole phone interaction was enough to not come back as much as I want to support local and from small businesses. Also from my previous review one of the keys ended up not working :/

This hardware store gets 5 stars from me for their customer service, easy access to parking and…read moreagain customer service. I ordered a Milwaukee chop-saw and had it delivered here for pickup and the people working were very nice and helpful. I looked around the store enough to tell myself I want to go back when I have more time to look around. They have their own parking so no need to look for street parking because finding parking in West Hollywood is terrible. The hardware store held my delivery for 4 days as I did not have time to pickup same day and they gave me no problem or attitude. I did ask for something they didn't have and they made a couple of suggestions where I might find it. Very helpful. I will be back and I recommend to fellow Yelpers and friends.

I love Koontz! It's very 90s and has that amazing customer service that is hard to come by…read morenowadays... Everyone here is SO pleasant and extremely helpful. The stock is great especially if you are in a pickle and need something ASAP. I always come here for hardware and lightbulbs. The value is great and honestly for a family owned business I am more than happy to shop here. Everything is affordable and that small premium helps the family that runs it. Side note, they are not affiliated with Ace Handwear anymore so they do not accept their vouchers (gift cards etc).

I was trying to go to Ace Hardware, but they closed for good. Not sure if this store was the same…read moreowner, but its store was literally 50 feet away from Ace. The man in the counter/cashier area was so helpful. He even helped me out with the product I bought and explained how to install it step by step. Will definitely come back if I need other things from there!

Copies of house keys are just $1.50 and the guy who works here (owner?) is very nice here. All…read moresorts of house related things I've been looking for are all in stock here and at good prices! I'll be back for sure!

John helped us two days in a row. He was so patient and kind in answering our gazillion questions…read moreand helping us figuring out what to do. We always use Baller Hardware, so the great service wasn't surprising. Everyone is always so helpful, but John really went above and beyond both days because, you know, a gazillion questions. I myself, would have ran if I saw us coming back that second day, but he didn't. Thanks John!

Since I've found this chain of hardware stores.... I seek them out because they have such a variety…read moreof everything that you would want in a hardware store.

I always feel like a kid in a candy store when I shop here. When it comes to Japanese tools you are…read morepaying for quality and craftsmanship. So I take my time selecting what I need versus what I want especially because I don't know when I will have the next chance to return. I easily spend several hundreds of dollars here buying my chisels and other carving hand tools. It's cool that the worker remembers who I am (excellent service). The owner himself takes the time to show me the various chisels that they have and you can tell just by listening to him talk the pride he has for the tools that he carries.

COVID UPDATE for Anzen Hardware. Nori-san is fine, and the…read morestore is open for usual hours of operation. This update is just a reminder that small local businesses are still open. In addition to vegetable seeds and garden supply, there are plenty of home and kitchen tools that you'll use every day of your quarantine isolation. SERVICE Nori-San has always been very helpful with any purchases you might need to make. Now that the store attendance is limited, no doubt you'll receive even more bespoke assistance. STORE ATTENDANCE There is only one person/party allowed in the store at a time. If you're familiar with this small family-owned hardware store, you'll know that there isn't much room for too many people anyway. For precautions of health, just one at a time in the store. If you know what you need, the trip to Anzen is really quick. If you DON'T know what you need, the trip to Anzen can be really easy. I make a regular trip to get professional kitchen knives from Nori-San, and he's always very knowledgable and helpful in the decision. SILLY GIFT PURCHASE: Even if you want a simple silly, but useful kitchen gift for your friends, you will probably find something here. Purchase a KAMENOKO TAWASHI for an unsuspecting friend who doesn't know what it is, ask them to guess what it's for. PARKING Plenty of easy street parking throughout Little Tokyo. COVID PARKING UPDATE - many parking spaces have been redesignated as outdoor seating areas. Judge Also Parking Lot is the best parking lot - across the street.

I LOVE THIS STORE!! I moved to the area is 2019 and have been coming to them for all my hardware…read moreneeds. They can craft spare keys, have a decent gardening section, and even have the light bulbs I like. The staff here is exceedingly helpful and friendly! (When i go to Home Depot i can't even find someone). I recently bought a glass panel for my dining table top and they gave me estimates on different glass, produced the glass themselves, and even delivered it to my house! All around an amazing experience considering I didn't know there was so much to know about glass. They recently expanded the store and they just keep getting better and better. They know what they're doing at Tashman and I trust them when I need to get a job done! Thank you all for being such a dependable part of the community!

I can't believe i haven't been in here until this weekend. I usually go to Koontz, but this…read morehardware store is amazing! They have parking in the back. I was helped right away unlike Home Depot where you can wander forever with no one to help you. They were helpful; I showed the man a picture of my broken stove display and he steered me completely right. I also noticed they have a 'key happy hour' not drinks but 3 keys for $5... hello! I'll get some keys made and then go home and make a margarita at home!