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Builders FirstSource

5.0 (1 review)
Open • 7:00 am - 5:00 pm

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10 years ago

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Parr Lumber

Parr Lumber

(7 reviews)

$$

Very nice friendly service and staff. Highly recommend this to anyone building stuff.read more

This is a customer service review. Back in August a truck from Parr Lumber was making a delivery…read moreto my neighbor's back yard which backs onto my street. The truck turned around in my driveway and hit my mailbox, smashing the box and knocking it off the post.. My neighbors sent photos that day to the reps they had been dealing with and I spoke with one of them the next day and was assured I would hear from someone within a couplecof days. In the meantime, I had no mailbox and was given a notice from the post office that they could not deliver my mail. I did not hear from anyone at Parr so I called after 3 days and asked if I could just buy a replacement andcsendcthem a receipy. "Absolutely: So I bought a new box and bracket and texted the receipt. 2 weeks go by and I call. So far everyone has been very friendly but no one has said they are sending a check or apologized. The rep was annoyed (probably because he had passed it to his boss) and said I should call the boss. I did. No reply. So I called the rep again who says he's busy, the boss is busy and they have "95 more important things to deal with." So I call the store and ask for customer service. After exp laing what happened, I get a call from an assistant manager who assures me he will send a check Thursday - He was very nice. it was Monday. Then he tells me no incident report was filed and asks me to email him the receipt. I do, along with the photos. He replies asking for my address. I send it. It is now nearly the end of October and no check, no phone call, no apology. So, it seems the people at Parr Lumber are well trained at being kind, with one exception which I can forgive, but they do not follow through or follow up. Very disappointing experience.

Makers Woodworks - White Oak Table with steel legs

Makers Woodworks

(11 reviews)

We worked with Justin on 3 custom pieces for our bedroom. We knew we wanted to feature live edge…read morewood but we had specific designs / measurements we wanted. Justin worked with us to confirm the height of our bed and headboard, the dimensions for our nightstands, and the dimensions and specific design of our dresser. We're very happy with the result. Prices are fair for the quality of the work. We have been very happy with the craftsmanship. The custom nature of these orders means there is a wait time, but we were in no rush and were very happy with the products we got. I will highlight that we specifically asked about low VOC finishes and were assured that's what they use. When our bed arrived, it had no smell. Our dresser does have a very strong smell and it does transfer onto clothes still, even though we aired out of room for a day after it arrived, wiped it down, and it's been 4 weeks now. White glove delivery was also included and both times (it was two separate orders, months apart) the delivery people were professional and were careful about placing items where we wanted, and not damaging anything while entering our home / navigating stairs and tight corners.

I've been wanting a Sam Maloof style wood rocking chair for over 25 years, since first seeing…read morevarious examples of them at a Portland shop in the 1990's. I hired Makers Woodworks, based on a recommendation. Garrett & Justin worked closely with me on the chair design, wood selection, and other project details. They regularly updated me as the work progressed. The chair turned out beautifully. It not only looks great, but just as importantly, it feels great to sit in. The craftsmanship is outstanding, and their attention to detail is obvious. The project was completed on time, and for a very fair price. I couldn't be happier with the finished product, and with my overall experience. I would hire Makers Woodworks again for other projects, and recommend them to anyone looking for high quality, custom wood furniture from experienced craftsman who stand by their work.

Forest Grove Habitat for Humanity ReStore - $275 paid. The mgr Josh offered my partner $10 for the damage, telling her "you would've paid more somewhere else" Trash store.

Forest Grove Habitat for Humanity ReStore

(15 reviews)

$

This is one of my favorite stores at the moment. We have been doing quite a bit of home projects…read moreand found this gem. We find almost everything we need here! The cost of items is pretty good. They can be up to 50% off retail price or more. The staff.... We love them! Special shout out Minda, Michael, Dan and Marv. They are so so helpful and nice. We love seeing them when we come in. Highly recommend this location!

We made a credit card payment over the phone to Habitat Restore in Forest Grove for a large 30x60"…read moreWooden Counter-cabinet for $275.00. when I came to pick it up with a 5x8 trailer, The thing weighed 300lb, and the employees loading it refused to use a dolly or take out the shelves inside when I asked. Instead they just shoved it up the ramp of the uhaul trailer, breaking off a corner slider foot. The entire 30" base panel along the bottom would need replaced as the leg screws tore off a pretty big chunk of it. Some of the sheet metal along the base bent and peeled as well, now the whole thing wobbles badly. My girlfriend went in to the store today, and the Manager told her the broken off leg was worth $10, and that she "would've paid more for the cabinet somewhere else." He then just gave her some scraps of wood to fix it ourselves. I'm not impressed with this store, anymore. The workers need to stop being lazy and use proper equipment for loading. We did not intend to pay $275 for a damaged item. It wasn't worth more than $100 in my opinion, and the workers loading definitely didn't treat it like it was worth more than $5, since we already paid for it.

Murphy's Furniture - Family Owned and Operated Solid Wood furniture store with a wide variety of Locally Made Products

Murphy's Furniture

(16 reviews)

$$

I always like buying furniture at Murphy's. Great customer service. Always honest about the quality…read moreof items I have bought. In addition to bedroom and office furniture I have added a sofa, recliner and two slipper chairs. They offer Stanton sofas and recliners, that are built here in Oregon in Canby. Buy local if you want to keep our workers and shop owners in business. Thanks Murphy's!

So... you can wait and wait for Costco to get in some particleboard TV stand with all the other…read morelemmings. Or you can keep driving farther west out to Murphy's in Cornelius to get something made of actual wood that will last. Or could be sanded down and refinished if it gets a nick in it. Don't be fooled by this little shop. They carry a lot of lines of furniture. Many of them made right here in Oregon. The staff here really knows their stuff. And if they have a question they can't answer, they check with Kathy and Mary the owners, or they contact the actual furniture maker. (Who knew that was possible? Yes!) Note that they quoted me a 4-6 week wait to have my item made in Albany (I think was the town), and sent to their store. It actually was ready at 4 weeks! Also, in this time of Covid, if you call and give them some details of what you want (size, style budget) they can email you options before you even go in. We went early and on a weekday but picked up on a Sunday early and it was not crowded. I believe it's possible to place your whole order by phone and email, pay for delivery and never visit the shop.

Builders FirstSource - buildingsupplies - Updated May 2026

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