I was really disappointed with our experience at Build-A-Bear in Spanish Fort. We came in to celebrate my daughter's 8th birthday, and I was expecting it to feel like a fun, special occasion for her.
Unfortunately, the employee who stuffed her bear was rude to my daughter and made the experience feel anything but welcoming. Throughout our visit, not a single employee acknowledged that it was her birthday by saying "Happy Birthday," even though we were there specifically to celebrate. No one offered to help or make the experience feel special.
Build-A-Bear is known for creating memorable moments for children, especially on birthdays, so this visit fell far short of our expectations. It was disappointing to see my daughter leave without the excitement and joy we were hoping she'd remember from her birthday celebration. read more