This store is a favorite of kids of all ages...I know people in college that go here to get their personalized teddy bear. They also offer events where you can have your own personal birthday party at the store with all types of "building-a-bear" workshops. The staff was nice when I had questions and the selection of clothes and bear types is really good...they change seasonally, so now there are a lot of "Halloween" type bears around the store.... read more

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Waa here on a Saturday afternoon and it was quite busy. Especially since there appeared to be a Birthday Group there. But the store was quick to have everyone move thru. Not too many staff walking the store to help guide us so we kind of winged it. Process was simple when we figured it out but they sure do add on those extras. Anyways, good experience for the children. read more

Build-A-Bear Workshop - Toy Stores Near Me - Providence, Rhode Island

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These guys have finally developed a systems of deals and sales. They've always been out of reach expensive with their non-family friendly prices. I brought my daughter ready to be robbed and was impressed by their new structure. 2 for 1's, lower priced bears and sales on their clothes as well. We left with 2 bears - woohoo - the staff is vibrant and fun. read more

Build-A-Bear Workshop - They have some decent sales - now is time to get here - Toy Stores Near Me - Providence, Rhode Island

I am a frequent flyer at all places catered to the wee ones. I've seen the good, the bad and the nasty. This place is good. Very good, in fact. Stopped here on a Sunday...unknowingly fifteen minutes before closing. The young staff was accommodating and was super patient and enthusiastic with the families waiting in line. Kudos for that fact alone! This spot is a special occasion stop for us. Birthdays, mostly. It's geared to the 8 and under crowd. You pick the animal and then you customize with stuffing as the hostess filling your animal tells a cute little diddy about how you are helping to bring the animal to life. Outfits can get costly but it's do-able for under $30...bear and outfit included. They sell gift certificates, too. A great adventure... read more

Build-A-Bear Workshop - Custom birthday bear with Bruins outfit - Toy Stores Near Me - Providence, Rhode Island

I came here for a birthday party and it was a chaotic mess. They don't have a dedicated birthday space so you're thrown to the back where you have to try and hear the employee yelling out directions. PICK YOUR BEAR COLOR! DON'T GRAB THE SHIRTS JUST YET! CALL OUT 1 2 3, OK IF YOU'RE 1 GO TO THE STUFFING MACHINE! IF YOU'RE 2 OR 3, COLOR ON THE FLOOR BUT DON'T COLOR THE FLOOR ITSELF! JAM THE HEART IN THE BACK OF YOUR BEAR! Food isn't allowed, so the "party family" handed out individual cupcake boxes and we were on our way. This *might* be a fun place if you're going with just your kid, but I would NEVER hold a birthday party here as the flow of the event was awful. read more

My friends and I all went to get the build a bear birthday discount, however we were not aware that the discount applies to the birthday bears only. The young man who was stuffing our non-birthday bears was aware we were in the store for the birthday discount and said nothing about the specifications for the discount. We stuffed the animals and bought some clothes before going to the front desk to buy the stuffed animals. The man at the desk told us we couldn't have the discount because they weren't the birthday bears. We had spent about a half hour in the store now and we tried to remove the clothing from the purchase but it still rang up for a total of $86. We informed the man at the desk that we couldn't afford it because we anticipated a smaller price from the discounts. The man only replied by telling us that despite being provided false information and wondering if there was a solution that, "the store was very hectic today". There was 9 people in the store including us, and we were the only ones requesting his help at the time. After being provided false information you'd think they would still apply the discount; instead, we were left empty handed and disappointed. Extremely disappointed. read more

I've been here way too much with my 6 year old son. He has 3 Build-A-Bear monkeys from the Providence location alone. If you're not familiar with the BABW concept, they offer unstuffed animals that children can select to stuff & accessorize. They have a presentation where your child helps stuff the bear & make it their own with accessories. Every time we've been in the staff has treated us well & are always friendly & outgoing. Whether making sure we get the proper discount or helping to find the right item they extremely helpful. They do rotate stock so when a new monkey style comes in we can get it but we have to wait until all the previous styles have sold. There are plenty of options for all children & even some cartoon/movie characters too. It can get a bit pricey with all the add ons & accessories but kids love it. read more

Wish I could give it a zero star review. Every build a bear I went to and called today was out of the lil pudding bear and the lil brownie bear and this one gave me high hopes saying that they had one lil pudding left. we get there at 7:10 thinking they closed at 8. They were closed. They also told us that they had a selection of 30 animals to chose from. When we got to the store we took a peek inside and there was like 10 different animals. Pretty dissapointed. I just wanted to get my 2 year old her favorite bear for her upcoming birthday. Only thing I could afford was a build a bear. Dissatisfied to say the least. read more

There are so few ways to keep a little one entertained at the mall, so this shop is a hit with my son. Pros: Staff is really friendly and obviously experienced with children They acknowledge any occasion for your visit (we went for good behavior) The process is quick and captivating for the little ones There are so many add on options and stuffed animals to choose from Cons: The accessories can become costly The box is introduced as your pet's new home, which is later hard to convince kids to throw it out. This is not an everyday stop, but really does reward special behavior or special events in a child's life. I know that the lamb is a beloved friend of my 5 year old. read more

The staff is very friendly and helpful. Prices are fairly reasonable. I think it was recently remodeled. They took out the "bath" for the bears which was always fun for the kids, but oh well, and the "birth certificate" process for the bears has been simplified which is nice. The bears are easily collectible and make great gifts. I will definitely be going back! Love this place read more

Kids love it. They have quite a selection of characters to choose from, along with a fair number of accessories. The basic stuffed animal is reasonably affordable; however, the accessories are individually priced and can add up quickly. Another plus is that the salespersons are young, enthusiastic, and very good with kids. WARNING: The salespersons have all been trained to "up sell" by asking the little ones if they want the bear to talk, have a beating heart, wear an outfit, etc. It would be more ethical if they asked the payor (i.e., parent or grandparent) because what kid in the history of mankind ever refused more "stuff"? Other than that one shortcoming, the toys are adorable, the kids love them, and you can escape for about $35, about what you'd pay to go out to eat at a restaurant. read more

I went to the providence mall location build a Bear with my wife and son for his first time getting a stuffed animal as a gift. We purchased a dog and an outfit .. will he pretty much showed no interest in it after we left the store so 6-7 days later we returned it. Well I'm assuming it was a manager that did the return since she was called over for the return and her name was Laurie. She was very rude and had a sense of hostility about her. She did the return and I noticed I was being ripped off. I was returning 1 toy but I was also purchasing a new stuffed toy for my child and was being refunded the difference between the 2. Well she was trying to refund me 1/3 of the amount that I was actually entitled to receive and seemed upset when I mentioned the inaccuracy. I mean excuse me for knowing how to do math I was being very nice but she seemed like she was angry. Slammed the pen down for me to sign the slip when I finished signing she snatched the slip away quick and just walked away. She didn't even put my son stuffed animal into the nice box that come with hit she left the box on the floor. Anyways all the young staff was VERY nice and sweet. The whole experience was great and a fun time except for whomever the bitter person was that handled the return. How the transaction ended made me just want to leave the mall and not even look around because she made me so aggravated with how she treated me in front of my wife and kid and being an adult I didn't want to create a scene and so I just walked away since it's about my child being happy not about me. In conclusion the store itself is nice looking and a lot to choose from. I just hope Laurie learns better customer service. Idk if I'll be back there again. read more