Probably the worst phone service I ever had gotten, but inside the actual store is very good. I went there to find my niece the stuffed animal she had always wanted. She wanted something different, exotic. I called up Build-a-Bear in Boston and I asked if they had any exotic animals but accidentally came out as 'erotic' since I was nervous and that I have never called up this place before. After correcting myself, they told me to get a life, and stop prank calling. When I called back to apologize for my mistake, they didn't take it seriously and just hung up. So, I went to the store myself and I heard the same woman's voice who was on the phone with me. I went right up to her, and asked if she had any EXOTIC animals with a smile. She looked at me as if I was pig shit, but she asked what I meant. I said, 'Yah know, tigers, elephants. Exotic animals from different countries if you know what I mean?" She said no. Then someone came behind me (another customer) and said, "Actually they DO have exotic animals." and she led to some areas. They employee's face looked even more pig shit faced, and I just laughed when I payed my things for my niece. I told her that next time instead of taking it the wrong way, just maybe zip your lips and help. I walked out and she didn't say anything more. I was happy that day. read more