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Bugs-B-Gone

3.0 (2 reviews)
Open • 8:00 am - 5:00 pm

Services - Bugs-B-Gone

Pest extermination

Pest preventative services

Indoor pest preventative treatment

2 More Services

Outdoor pest preventative treatment

Tick or mite extermination

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2 years ago

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4 years ago

Excellent customer service! Mike is very friendly and professional and took care of our problem right away. Highly recommend your company!

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Orkin

Orkin

(4 reviews)

I used to work here. I guarantee that they don't care about anything but squeezing the last dollar…read moreout of the customer. I was appalled by the lack of professionalism and training I saw there. Wouldn't touch them with 10 foot pole.

Apparently Orkin doesn't want my business. I spoke with someone named Mike on Friday 5/11/23 and…read morescheduled an appointment for Saturday 5/12 between 2-4. I locked my cats in a room at 1:45 and put my dog on a leash so he would be contained during the service. I received both an email and a text at 2:15 saying Joe was on the way. At 4:15 when there was still no sign of Joe I called the 877 number and spoke with Donna. She apologized and assured me that someone would be to my house by 5. At 5:15 the cats were still locked up without a litter box and the dog still on a leash but still no Orkin technician. I called again & spoke with Dena. She apologized and said she'd escalate my complaint (No one showed at scheduled time nor at the in the extended time). Dena also said she would call me personally on Sunday 5/13 morning to make sure someone had been in touch (no one called, including Dena). Saturday evening I sent an email to the branch manager, Forrest. He called me twice that evening to ask questions and to apologize that no one had showed. I wanted it done asap because I still had ants so he said we could have someone come on Sunday. I didn't want to waste another 3 plus hours to have no one show again, I wanted a set time. He said that Betty (Washington manager?) would call me at 8:30 am on Sunday 5/13 to set a time. Forrest, the manager said he would give me a discount. Great but I already used a coupon for the same amount. He said he'd give me more of a price break, yay, great value if the service had worked. At 10 am Sunday I hadn't heard from Betty so I called the local Washington PA office and talked to her. She apologized (there's an apology theme here even if no actual work is done). She said someone would come before noon. My answer was no, I wanted a set time because I wasn't wasting half my day again. Betty got snarky and said she couldn't predict traffic (neither can I but I manage to show up and get to my work and appointments on time) but we set the time for noon. A nice man named Steve showed up Sunday at around 11:45. Great. The discount was not on the bill so I told him about it. He called the office to confirm then added the extra discount. Steve didn't investigate where the ants were entering but he treated the house by putting dabs of product down in some areas. He couldn't spray around the outside because it was raining. He did put dry product around the outside. I asked if I could call and request the spray and he said yes but it would be someone else because this was not his usual area. I thanked him for coming. On Wednesday 5/17 someone named Brittany called and asked how the service went. Does she really want to know?? I told her great when someone finally arrived after my hounding them for 2 days. But I still have ants. She said she'd have Sean, another technician, call to discuss it and to apply more product and spray around the outside. If you guessed Sean never called, congrats, you got BINGO! I called Brittany on Monday, 5/22 morning. She told me she'd reach out to Sean personally. This brings us to tonight, Monday evening, still no call for them to treat again. And the ant population, which never completely went away, is now back and thriving. I chose Orkin because they offer a guarantee, have great reviews and someone recommended them to me. I'm still surprised by the lack of professionalism, missed appointments and the complete failure to rid my home of ants for more than 3 days.

Orkin

Orkin

(2 reviews)

Paul was amazing! He came out on the same day I called for an "emergency" situation. He listened…read moreto my concerns, investigated my problems and clearly explained his plan to address them. Thanks to him, my family can sleep safely knowing that wasps were no longer gaining entry to our home! Thank you Paul and Orkin!

Don the inspector was rude during the initial inspection. Should have went with my gut and just…read moredid the liquid spray treatment for bedbugs because, we caught it very early. Don only found 2 dead ones in the only bedroom we had them. None throughout the rest of the house. To be safe we chose to do the heat treatment. He said the house would be heated to 125 degrees. Can't remember the Orkin employees name that came to treat the house. He was on time, and seemed very nice. He got to work, I left for a couple hours. When I returned, I asked him how it was going; he said good and bad. Good, the house heated up but, the TV melted. He said he would call it in and someone would contact me to reimburse us for it. I asked if it happened often, he said sometimes. He said he should have kept a closer eye on it. He pointed to a back room of the house and said it was 140 degrees in that room. The living room (where the tv was and where his equipment was set up) was 155 degrees. I asked how hot should it be, he said 150. He said 5 degrees can make a big difference. He also told me about a competition he had with a coworker; it was who could do more damage to a house. I was stunned! He left around 2 PM. We didn't go into the house until 7 that evening, the thermostat read 117. We opened windows, started cleaning and putting the furniture back. Not only did we find the tv had melted, it melted our smoke detectors. The glue (and paint or stain) melted off our entertainment center and ran onto our hardwood floor. One of the doors, on the entertainment center, won't shut now. The house was filthy after he left, seemed like his equipment blew in the dirt from the previous house they treated. I don't know if that's possible but, there was dirt all over my living room. Maybe they just need to clean their equipment. This could be typical but, it also burnt / killed our grass where the hoses laid. I'm worried what the heat is going to do to our hardwood floors. Damage to the floors and other items may not show up until later. This just happened Friday, calling them Monday to report everything. Do not use Orkin in Washington, PA!

Bugs-B-Gone - pest_control - Updated May 2026

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