Great communication and follow-up…read more They came out, explained everything, sprayed and thankfully I see very little. What is do see, they are dead...YES!

The techs were fine and the service was fine. I paid extra to get extra treatments that were…read moreimportant to me (they didn't work). My real issue is the pestering to confirm appointments. As an adult, I keep track of my appointments and dont want to be infantilized. If you don't confirm an appointment by the time they want, they will cancel your slot and make you an 'anytime appointment'. I understand needing a schedule, but I really dont like threats. Additionally, they just didn't show up for an appointment they pestered me about and when i contacted them at 6pm, i got an 'oopsie' reply from a third party person who said i'd be contacted by the office. That was several months ago so.... All in all I just didn't appreciate how I was treated.

This is years long overdue!! Alena and Paul are truly incredible human beings!! They are so so kind…read moreand care a lot about what they do for others! When I first called them, I was fairly new to living in Texas with Texas sized bugs... WOW!! Alena was so kind and loveing as I had a huge ant problem in the kitchen!! Of all places! My husband left on a Badlands hiking trip with his daughter and I had a puppy to train... it was chaos!! She had her husband come out to me in a matter of 2-4 days!! And my problems were gone!! We lived in a rural neighborhood with almost 7 acres and bugs were definitely not shy about not having any boundaries in or out of our home! But AJB saved us in a big way! The only reason we are no longer with them is because we sold our home in Texas and moved to Arizona! They are great! Thank you y'all! We miss you!

I had used one of the big name companies for years and I became more dissatisfied with the lack of…read moreservice as time went on. AJB is the complete opposite of that company. Their attention to detail and thoroughness is just awesome. Paul has been coming here for the last couple of years and is the best tech I have ever had the pleasure to work with! Please keep up the good work. You can't go wrong with these folks...

Andrew and the Soluthlake Pest Control team performed an excellent job of protecting our home. They…read moreworked tirelessly all day to secure all access points. I have faith in their procedure and that our rodent worries have been addressed. They were courteous and professional. This company and their services are highly recommended.

I recently employed these people to do our pest control after reading the positive evaluations…read more They answered the phone right away and I could tell they were really serious and professional. They arrived on time as promised after I arranged an appointment. Both Kyle and his coworker were kind and well-mannered. They investigated the issues we were encountering after taking a look around the house. They also dealt with the issues. I was quite impressed. They spent approximately an hour on my initial session and were extremely thorough. I'm very glad we made the transition to them. We previously used another firm, which I won't name, we paid more nut they did nothing. I discovered that the technician was not performing his job when we began to have an ant invasion. I'm happy I made the change. I'm confident that I'll be in capable hands. I appreciate the service provided by Southlake Pest Control. I will undoubtedly recommend their business to my friends and family. fantastic work

Jerry Hsu serviced our home and he will always get a 5 star review from my family. Not only does he…read moretreat my (and I'm sure every) home as if it were his own, but he always keeps me informed on what he's doing and how he can help. Thank you, Jerry, for always making us feel safe in our home!!!

UPDATE: Kendall visited my home and he was awesome! He explained everything he was doing and made…read moreme feel very comfortable and reassured. Very pleased! Thank you! Very responsive and clear communication. Quickly quoted and scheduled treatment. Highly recommend.

I was a paying Orkin customer for approximately 30 years. That relationship ended today…read more ... Recently, I noticed a small but persistent ant problem in my home --just enough ants to be noticeable --so I called Orkin and requested a re-spray. Before the technician went into my bathroom, I specifically told him not to spray my orchids. These were established plants I had successfully cared for for approximately 30 years. After that service, what I found was appalling. The bathroom shelf was covered with an enormous number of dead ants. De ints were all over the outsides ofmy orchid pots,l ... bathroom, I specifically told him not to spray my orchids. These were established plants I had successfully cared for for approximately 30 years. After that service, what I found was appalling. The bathroom shelf was covered with an enormous number of dead ants. Dead ants were all over the outsides of my orchid pots, with live ants continuing to crawl in and around them. My orchids began rapidly deteriorating. One is now clearly dying and dropping yellow-brown leaves. And the original ant problem was not solved. It became dramatically worse. Hundreds of ants got onto and into my Waterpik. A nightmare. I had to throw it away and buy a new one ıy waterpik--more ants than i have ever seen - ... the other night I had left small Coke on my nightstand after taking only two sips. Approximately two hours later, I returned to find it crawling with ants. So far, I estimate that replacing damaged or contaminated property, including my orchids and Waterpik, will cost me approximately $200. The orchids alone now cost at least $40 each, but their replacement price does not reflect the fact that I had successfully cared for these plants for decades. I complained to Orkin and expected a return call from Chris, the service manager. I never received one. Then, shortly after 8:00 this morning, someone was at my door and to my astonishment it was Nathan W. I told him no circumstance this was he ever welcome in my house again. I told him him clearly that he would never my home again, an not let him inside. That was the final straw. What I find most unacceptable is Orkin's handling of the complaint itself. A customer of approximately 30 years reported a serious service problem, received no promised follow-up from management, and then had the very same technician sent back to her home. I have photographs documenting the bathroom shelf, the orchid pots, the enormous number of ants, and the continuing infestation. After approximately three decades as a loyal paying customer, 1 expected professionalism, accountability, and instead, I got damaged property and loss of property. After being a customer for thirty years mostly from the Tyler office this has as a cardiac patient upset me greatly Stephanie O For clarity: I refused service TODAY because Orkin sent back the same technician I had already complained about. The service described in my review had already occurred, and the photographs attached to my review document the aftermath of that prior service."

I am really disappointed in our orkin services. It has been impossible to communicate with the tech…read moreregarding scheduling. We received our 2-4pm time window then received a text it was cancelled. Then someone showed up at our door at 12:30. We asked for them to come at the original time of 2 pm and then they showed up early again at 1:30. Also already wearing the booties outside. We also still have a ton of ants which is the main reason we wanted a pest service. We enjoyed orkin at our previous home in Collin county but we can feel a huge difference with this branch. It's so disappointing

Al Ward consistently provides excellent service. He is professional, knowledgeable, and always…read moretakes the time to explain his work clearly. His friendly attitude and attention to detail make every visit comfortable and reassuring. Al represents WING 8 extremely well, and I truly appreciate the quality and care he brings to each appointment.

Had a pad treated for termites before building a structure. Max was on time & explained what his…read moretreatment included. Two months later I found tiny ants inside the structure that was built. He came out the same day & made his recommendations without charge. I highly recommend his services for being honest & professional.

Enrique was wonderful to work with, listened to all of my concerns and did a thorough job cleaning…read morenests and webs. This company values customer satisfaction and goes above and beyond.

Have been using this company since we moved into our house. They are always responsive and quick to…read morecome out when needed. Good value for the services they provide. I continue to recommend them to all my family and friends!