Last night was both my first and last time visiting Buffalo Wild Wings.
Myself and a few family members stopped in around 9pm on a Monday night for some drinks an bite to eat. A serve came by within a few minutes to take drink orders, five of which were beers and two mixed drinks. We also ordered nachos and four sandwiches. 20 minutes later, our waitress returned with our beers and one drink, stating they did not have the ingredients for the other mixed drink. I ordered a Long Island instead.
When one of our table members sipped her mixed drink, there was not one bit of alcohol - it's tasted of pure pineapple juice. When a complaint was made, our waitress brushed it off and walked away. At that point, my cousin went to the bar and waited for ten minutes before the bartender acknowledged him. When he returned to the table, he informed us that after getting into an tiff with the bartender, the bartender claimed that "it's possible that he forgot to put in the Malibu." He then added one shot to the drink.
30 minutes later and I still did not have my drink (for those counting, we had been there at 50 minutes at that point). The waitress did stop by at one point to ask if anyone needed refills, at which point we told her I still had not received my Long Island iced tea. She apologized and said she would get it. About 5 minutes later, my cousin decided to find the manager. He returned about 5 minutes later, with the manager bringing my drink. He was rude, and was ignoring my cousin at this point, saying, "weren't you the one complaining about your drink earlier?" One minute later, our food arrived, delivered by a different waitress (#2).
We did not see a server again until the end of our meal. While a not necessary but justified comment was made regarding not receiving our drinks by one of our party members, our waitress quickly copped an attitude with us after we repeatedly told her it's not her fault. She then left and another (third) waitress came by to deliver our bill. When we asked where our original server went, we were told "she's new, and I'm better trained to deal with customers like you." Excuse me?
After having a conversation with that waitress about how uncalled for that comment was, she walked away and we reviewed the bill only to realize that we were charged for: a drink we never received, the non-alcoholic mixed drink that was to be comped, the drink that took over an hour to received and sour cream and cheese for the nachos which we did not ask for, but came with our order. We informed the waitress who took the check and did not come back for another 30 minutes.
Once the bill came, all incorrect charges were removed. We paid the bill, minus any tip and left. That was the first time I have not left a tip at a restaurant.
Needless to stay - I'd steer clear. read more