Their overall review of 2.6/5 is to harsh hope this 5 stars helps I really had the expectation of walking in to fast food quality and boy was I wrong I'm very very shocked surprised of how good each item from the samplers were perfected along with the trio fries each one unique texture taste definitely a 5 stars when it comes to food however only downside was the wait to be greeted unfortunately host wasnt in the front and yes I food took awhile to come out but can't complain everything was well cooked for variety of different foods will definitely be back it's been years since I came to a BWW read more

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I went to Buffalo Wild Wings today, and unfortunately the experience was disappointing not because an accident happened, but because of how the situation was handled afterward. There was no host when we arrived, which wasn't necessarily a problem, but it immediately gave the impression that the restaurant was short-staffed. Our server wasn't particularly friendly, but I don't need a server to be overly friendly. I just expect efficiency and basic customer service. The real issue happened when our food was brought to the table. The server brought an aluminum tray and went to hand it to me. When I reached for it, I noticed it was warm and hesitated for a moment. She had already let go of the tray, and it fell onto the table, knocking over my soda. The soda spilled completely across my lap, along with ranch dressing. It got all over my clothes, shoes, and the floor. Accidents happen. I understand that. What happened next, however, was extremely frustrating. Instead of immediately helping me get cleaned up, the server said, "Oh, it's OK," as though I was the one who had caused the situation. I told her, "No, it's not OK. It's all over me. Can I please get some napkins?" She walked away and, rather than quickly bringing me something to clean myself up, she went to deliver another customer's food. Meanwhile, I was sitting there covered in soda and ranch, literally dripping onto myself and my shoes. When she finally returned with a rag and napkins, I assumed the napkins were for me. Instead, she began cleaning the table. I had to ask again for napkins. When she said she would come back with some, I pointed out that she already had them in her hand and asked her to please give them to me. She explained that she intended to use them to clean the table. At that point, I was extremely frustrated and told her that I really didn't care about the table I was the one sitting there covered in soda and ranch. She then asked if I wanted a manager, and I said yes. Unfortunately, the manager also seemed to misunderstand what had happened. I explained that my shoes had been ruined (they are suede) because the tray was dropped and the soda & ranch went everywhere. His response was essentially, "She ruined your shoes?" as though he wasn't clear about what had actually happened. Ultimately, I told him to cancel my food. He said I didn't have to pay for anything which obviously was not really a resolution since I hadn't eaten anything in the first place. I had taken a couple of sips of my soda, and then the entire drink ended up in my lap. Again, I want to be clear, I am not upset that an accident happened. Accidents happen in restaurants. I am upset that when the accident happened, there was very little urgency or concern for the customer who was literally covered in soda and ranch. The lack of empathy, assistance, and communication made an already frustrating situation much worse. Customer service is often most important when something goes wrong. Unfortunately, that was the part that was missing today. read more

Victor. You need to sharpen your pencil. Not greeted. Waiting 10 minutes for any acknowledgement. I asked the bartender why such a delay and she said to me " you haven't been waiting that long". Really? Spent my money elsewhere. In my 10 min. Multiple F bombs from the staff behind the barrier. Try to call and no one answers the phone. Good luck to you as Training GM. But you really need to clean out your staff. Start over. Regards. read more

We have never eaten at a Buffalo Wild Wings restaurant before but was given a great opportunity as they gave me a free 6 wings for a birthday gift. First there was no strings attached and the host gladly accepted it. When we walked in a very warm welcome and was sat immediately. We were surprised at how busy the place was but that did not impact the service. The restaurant was spotless, very clean restrooms and dining tables. Now for the food! Excellent is an understatement, fresh, hot and delicious. Doing the winter in PS and will definitely be coming back for a game, beer and wings! Really not sure why the ratings are so low but it's 5 stars for us and we are both very picky! Well done BWW great job read more

Buffalo Wild Wings - Dining room - American Near Me - Palm Desert, California

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No bueno. It's crazy how they have $14+ for 6 boneless wings which just insane and robbery. Bad service, forgotten food, and terrible salad.

I love coming to Buffalo Wild Wings. :D I usually get either the chicken tenders or plain cheese burger and their good and juicy every time, I also LOVE how they do their fries and the taste of the seasoning on the fries. The service is always good, staff are friendly and nice. I also like the game day vibes, chill but always something going on. The only the service isn't really the best is near night time. For some reason when it isn't about to be close yet but near night time, some chairs go up and the food takes longer to arrive. I would recommend visiting more in the morning or afternoon than near the night. read more

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Watched the Crawford and Alvarez fight here. There was a ten dollar fee. However, we got that back with the wings coupon they gave us. The wings were ok, it does the job. The server tend to get lost at times. We had to look for here on a couple occasions. We enjoyed watching the fight there, had a good time. read more

We were craving wings and there happened to be a Buffalo Wild Wings in the same plaza as the mall we were at. We were seated right away. There was plenty of seating, lots of tvs around the restaurant and very clean. We didn't make it in time for their lunch specials but we ordered a large fries with side of salt and vinegar seasoning, boneless wings with mild sauce and 20 traditional wings half spicy garlic and half nashville hot. We also got ranch and celery and carrots, our food came out fast and our server made sure our drinks were always topped off. We did have to wait a bit for her to ask for the bill but overall a good experience! read more

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Worst fucking service in the world holy shit this place sucks why do they hire slow young workers they have no life experience or how to be a server the manager should be fired from Buffalo wild wings for hiring these people No one ever answers the phone, theres always so many tables open with no one serving them , they are always in a bad mood with their ugly face expression like why are you working if you are gonna be in a bad mood Buffalo wild wings should really investigate this place and hire a whole new management , so people do not go here and waste your time Who raises these kids they need to show them how life works and get their stuff together The food takes so long to come to your table and its always cold by the time it arrives WORKERS WAKE TF UP Dirty tables, dirty bathrooms,the whole place is bad Its been like this for years by the way read more

Yikes What terrible service. They set us down at a table. Then said we were not on a wait list. read more

Took 20 minutes to get water /alcohol Received frozen mac n cheese Received uncooked chicken Manager could not care less We paid for one meal that was warm and alcohol Would give it zero stars if possible but 3.5 stars is bad enough. read more

Absolutely horrifying experience the day was going amazing. It was Mother's Day, and I was celebrating by myself until my daughter comes to see me at the end of the day I was taking advantage of all my coupons are on my Deals) and one of them that I saw was at Buffalo wild wings was offering 999 Unlimited appetizers. I saw this online. I saw a poster of it. I put it into some research I went in and they are only appetizer specific to their list not ones. I've already researched that is on their usual menu in order to avoid any allergic reactions. The price is 1299 not 999 and there is no Mother's Day promo. They literally said fuck you mothers we're not doing anything for you. I will never ever be at one of these again and I will continue to speak about how they don't care about people even if it's a once a year celebration. read more

Ordered their triple bacon burger and it already comes with fries. The burger was huge and tasty with the bacon but it's very greasy. I was already full with just the half sandwich. I wish that they put it in a wrapper as you have to pick it up with your hands or use utensils. Order was ready when I came in. read more

Austin gave us the best service everrrrrrr. this location was packed bc of the ayce appetizers, but it didn't even feel like it! staff was sooo sweet and austin was incredibly attentive. our apps were so yum, and we ended up ordering more off the menu :) read more

Just stopped by on a Saturday afternoon to redeem my birthday reward and pick up my 6 wings to go. They were done on time and the guy who went to the back to grab my order was nice. The wings were good and my order was accurate. So no complaints from me. read more

Went there in happily tonight , to have a nice dinner . However, my service was the worse . She approached me quickly , just wanting to get drinks in, not in a mannerly way . Got our food order in after.. appetizers came out, she quickly dropped them off and walked away, without even eye contact. We sat there not touching it, due to not having napkins, forks, or plates. She came to get our entree orders, asked her for all these things myself. Waited 15-20 minutes , still nothing. She then came back and asked us for our entree orders again, without our napkins or plates even after asking 3 times for it. Entrees came, again drop them off and walked away . Never asked us if we needed anything . Which we did. I order just a side of cheese dip. Came back almost after we were done with everything with a whole order of chips and queso . I obviously got charged for it. Didnt wanna track her down as it took 15 minutes to even get her attention. Darylin i believe was her name . Or something similar to that. Also, dropped the bill without even asking if we wanted more things . She is not ment to be a server. Or at least not tonight. I tip everywhere i go even with mistakes. Tonight was so bad for the first time ever, that i left nothing . Im only leaving this so management and owners can hopefully make things better. Food was good. It was just the experience itself. read more

Where is the wild in your buffalo wings. The flavor of the wings assaulted our noses before it even hit our mouths. I was trying pretty hard not to sneeze. I also limited breathing in when I was taking my bites. I received a gift card to the restaurant, my boyfriend said it was pretty cool when he was a kid. Everything was just okay, nothing exceptional. He said the atmosphere was so dead now. There's a bunch of tv's but only one is linked to the speakers. Funnily enough, even the college basketball announcer on the speakers was a bit lackluster. It was pricy for what it was, the beer, carrots and celery were great. The wings were a tad too powdered with the dry rubs and the sauces were heavily seasoned. We wiped off both types of our wings. There were 4 dipping cups of ranch for our 15 wings, which we felt were to compensate for the flavor. Our server was nice enough, no complaints, checked in with us just the right amount. read more

I come here almost every Thursday for boneless Thursday by myself . I come at the same time between 11-11:30. Every time I have no problem and have a great time. I come at 11:30 tonight (they close at 1am) and they tell me I can't eat there unless I order to go even though I see numerous people eating there. I went there to eat, not take the food home. It's funny because I was gonna give each person $20 because the manager came over and told me everybody got tipped out because they're going home early, after me waiting there for about 7 minutes for somebody to come talk to me. It's simple. I'm never coming back so nice on you. Lost a customer. read more

Service and cleanliness was good but I was not impressed with our food. I was excited to try because of all the commercials.

Literally an empty restaurant on a Wednesday night. Now I think I know why. The portions have decreased (French fries only fill half of the plate) beverages take long to refill, sauces taste diluted. Server was nice but spent a lot of time talking to other staff. Bone in chicken with dry rub was overcooked and too salty. Mango Habanero sauce was sweet not spicy, Burger was dry and tasteless. All in all our $160 visit was a waste of time. We opted out of dessert choosing to go for frozen yoghurt instead. This BWW must have a change in management because it's not managed for the customers enjoyment. read more

When you get a chance come visit the best bartender ever Kira! She gives great service with a friendly smile!!!!

Our experience was so good tonight but that's mostly because our waitress was excellent! Cara accommodated ALL our requests without hesitation and with joy. She is extremely hard working and you can tell that she is an absolute pro. What was the most impressive part was that she was taking care of us while holding down other tables, including a table with 10+ guests! My husband and I had a great experience because of Cara. Thank you Cara! read more

The server was nice but omg we got boneless wings and the endless apps they came out with wings first I think they should have brought out at least one app first. The wings were trash some were just shriveled and hard the onions rings were a little soggy so we didn't eat them had to wait about 1hr just for 20 wings and 3 apps read more

Ordered earlier completely botched order tipped and am missing a whole Cheeseburger are you kidding me!? I called 5 times nobody picks up the phone Management needs to be FIRED TONIGHT I WANT MY $ back Tony will be calling or stopping by for my Refund emailing corporate can't eat out in the Desert with this trash employment pool smh!!! read more

Excellent flavor you just gotta ask for freshly cooked wingz so you dont get the preheatead wingz that taste more dry other wise everything is excellent and tastes amazing! read more

Absolutely wild wings in the world came out so hard like bullets then on top of that the server had a half top with his hip showing just disrespectful. I do not recommend nobody to eat here. read more

Food was good. Average but it was fine for what it is, I'm not a picky eater. The reason I'm writing this review is because the staff sucks and the restaurant is poorly run. Half the restaurant was empty. Still a 30 minute wait. We almost went somewhere else but we decided screw it let's just wait. The server was nice but really bad at her job. She came to the table 3 times throughout the entire hour and 15 minutes we were there. Do better. read more

We stopped by yesterday around 4pm. Upon checking in, I asked the hostess if we could get a booth since we were a party of 5; two children, my teen son, my husband and myself. Hostess said it would be a 15min wait to clean up a booth, I told her it would be okay. We get our table about 20 mins later. We get sat in a half booth, again I asked her for the booth but she said either half booth or a table. We agreed on the half booth but I did notice there was 2 clean booth available. Our server was really good. She was attentive and provided great customer service. Food arrived hot and fresh. Everything was really good and again server was great! My only concern, shortly after the hostess sat us. She sat two other parties in the booths I asked for. & they were 2 people sitting in those big booths while we had to grab a chair so my son could sit at the end of the table. That was disappointing as we waited for one of the those tables and she sat only 2 people in each of those bigger booths while us a party of 5 had to sit uncomfortable. It was bummer. I've been to this location a few times and this hostess isn't very friendly or welcoming as a restaurant host should be. Hopefully there can be some improvement on this. Thank you to our server and kitchen staff! read more

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Do NOT order takeout from here. The food is good for what it is if you can ever get it. The staff are always friendly, but I don't know what takes so long. I called in an order because the website wasn't working. It took multiple calls until someone answered. I tried to order just as I had on the app, but was told some items were online combos only. I tried to explain that the website didn't work, but gave up trying. I ordered other food and was told it would be ready in 10-15 minutes. After waiting 45 mins, I asked for money back so I could leave. A miracle must have occurred because suddenly the food was ready. I asked if it was going to be cold and they said "no, they just remade all of it so it's fresh." OK, so it was remade to be fresh. Why wasn't it brought out the first time it was made? This place is something else. I'll be going to Wingstop from now on where I know there is much better service. read more

Horrible experience. The staff doesn't seem to communicate with each other. I was told the bar is open seating. When I sat down another employee told me I had to wait for the hostess. A few moments later, a bigger group sat down at the bar and the same staff member that told me to wait for the hostess proceeded to take their order. read more

The best service we've had in a while. Matt was excellent. Nice and cool inside, food was great. Not sandwich was amazing. Will definitely be back read more

I've been to BWWs in Riverside and Eastvale and their service overall.....thumbs down!!!!!! BUT, this Palm Desert location...definitely thumbs up!!!! We came here to celebrate a friend's birthday. Mind you, it was a party of 12 and we got seated right as away. Our server, Roman, was super tentative AND our food came out in less than 15 minutes!!!! We didn't wait like an hour for our food like the other establishments in the IE. Their wings didn't fail either read more

Had a horrible experience at this place. Arrived and were seated promptly. After no service or anyone making eye contact with us, we went back to the front desk to asked if our server would be by soon. We were told he would find out. We saw him talking to our server. She came over and took food orders from tables that were seated after us. She walked directly past us to deliver beverages and then took more food orders & walked past us again. She never stooped at our table in 25 minutes. We left ... and will never be back read more

I ordered online. They messed up by having a sauce on the website that they have not had for months. I waited to correct the order, left the location and saw that they had left out part of my order so I returned. The employee acted as if I was asking for a favor to get the missing food I had paid for. I got home and saw that the all drums that I had paid extra for were actually no drums. I called the location and the phone rang until a voice message during the first two calls. An employee answered on the third call and asked if I could come back to The place. After my first experience, I said no. He then said he would make things right the next time I come in. There will not be a next time. Wing Stop has better wings and service. read more

I don't understand the bad reviews. This place was amazing tonight! We were greeted by a super sweet waitress, seated, Chris our server, who is amazing, had us served with drinks in about five minutes and food in about 15 from walk in, and we enjoyed the food. Everything was perfect. Chris was on it! We never went without drinks or being checked in on. He is exceptional and needs a raise or a bonus! Friendly staff and fast service despite a big game night for the college national basketball championship game. read more

BWW has been going down hill for a while, so I had been avoiding them. But we were on a roadtrip, hungry, and ny passenger had to pee. Literally everything was a miss. Ambiance waise, All of the TV's were turned up super load so that we could barely hear each other. As a sports bar that would have been fine if the volume all came from the same game, but they had like 3 different ones on so you couldn't make out any of them. Food took forever to come out, and when it did the wings were super overcooked and dry. The sauce and rubs were good, but not good enough to save the dry, stringy meat we got. The cheese curds and the cheese tots were the only saving grace. Oh that and our waitress. The food took forever, but she was still attentive and checked on us during that time. Not her fault the kitchen has gone downhill. Will not be back. read more

good wings cant go wrong and for the price definitely will be seeing me more often thats for sure

I don't know what the deal is. I haven't been here for a few years, but every rime I come here, the service is fine and the food is what it is. It isn't a gourmet meal so don't come here expecting one. It's fine for what it is. read more

Buffalo Wild Wings - Boneless wings and fries. - American Near Me - Palm Desert, California

I hesitate to write this review because I don't want too many people to find out about this place. If only I could keep it a secret so it doesn't get too crowded. But I would be doing you, the public, a disservice to not share this with the world. So there's this little dive bar in my neighborhood called "B Dubs." It is like most neighborhood bars but not only does it have Coor's and Bud Light on draft they have an incredible full menu! The walls are covered in funky sports memorabilia. This place is like Cheer's for me. I take my seat at the bar and without having to ask Kira brings me a frosty mug of the good stuff. They regularly have $4 20 ounce beer specials which I am forced to try, pushing me further away from my goal of being a swimsuit model. Oh well, cat's out of the bag! If you're lucky enough to live in the neighborhood (don't drink and drive) then I'll see you at MY bar soon. read more

Buffalo Wild Wings - Front row seats to watch the big game! - American Near Me - Palm Desert, California

I'm from Vegas and came down here for work, stop by at this location for lunch and I would say this is the best, Cameron was a amazing bartender recommend great choices of beers from the tap, friendly,attentive and all around what a amazing bartender should be!!! Definitely saving this location for the next time im down here. read more

Buffalo Wild Wings - Amazing food and Cameron was amazing - American Near Me - Palm Desert, California