To start I think they were really understaffed. It was a Saturday afternoon when we went. We were greeted by someone about 3 mins after we walked in and told it would be a little. We had to wait 15 mins for a table even though there were open tables. Our waiter was nice and attentive. We had the appetizer sampler and wings. Food was fine but very salty. read more

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Don't know if they were understaffed but football Sunday you have to have people. Waited 15 minutes just to be noticed. Got a table and if it wasn't for the great bartender, I believe John, we would've been there forever. Place is for wings, not wraps, no taste, burgers are decent. But wings and beer is the venue. read more

Buffalo Wild Wings - Menu - Sports Bars Near Me - Nanuet, New York

This good time when sports are playing on tv's. I'd recommend the onion rings with your burger order. The staff is very friendly and knowledgeable. They have late night happy hour specials. read more

Do not depend on this place to cater a party. We ordered 200 wings. They had 100. No problem, we can order 100 more, only a 45m-1hr wait. We scheduled pickup at 5pm. 30 mins later still waiting. Avoid completely. read more

We waited almost an hour for our food. Wasn't even busy- 3 or 4 other tables. We had to cancel other plans we had afterwards because we thought it would be a quick lunch but nope. Food was mediocre at best. Do NOT get the boneless wings. It tastes like something you can get from Costco and put sauce on top. read more

Had an amazing time here! Seems like they have made some changes. Food was hot and fresh. Service was friendly and courteous! Was able to watch three games at once. Great time! And, there's a dog friendly patio!?! Love tit! read more

I went to this location at most three times. All three times I enjoyed it. Keep in mind I went twice when they had the AYCE wings. Once with my dad and me. The waitress was attentive and friendly. The second time having the AYCE wings, I went with my family; this time was remarkable. The waiter made sure the seating was close to the bathroom while not too far at the same time since two family members are handicapped. It was an unexpected and friendly gesture of the waiter. This waiter has a name, which was easy to remember; it was Jay. Jay was beyond patient, attentive, friendly, kind, made sure everything was fresh, and would check in on us if we wanted to do another round of the AYCE wings. He even was quick to take the plates away, making sure the table remained clean. If he wasn't too busy, we also would engage in friendly conversation. He truly made the experience really awesome. The last time I came here was with my dad. We tried the AYCE/endless appetizers. The waitress was nice, and the food came out fast since it was during non-busy hours. Overall, this location was worthwhile the three times I went. I really am not a BWW kind of person. Although, it was fun to enjoy and try the special promotions while having excellent service all three times. read more

We did a take out order and didn't receive fries with our chicken tenders, 1 ranch when we ordered 3, and cherry on the top there was a sticky purple substance in my food. In the middle of my mac and cheese as I was eating it I noticed. Contacted customer support and nothing was done. Don't go here read more

Buffalo Wild Wings - gum in my mac and cheese? - Sports Bars Near Me - Nanuet, New York

Good service but food was not any good. We had the chips and guac to start, 20 wings and a triple-decker cheeseburger. The wings all had a funky taste to them, and you can tell it was being masked by the sauces that were lathered on. We also ordered a side of wedges, which I think was probably the best thing we had at the restaurant that day. There is no way that the store will stay open at this rate, given the quality of the food and the price points. read more

Jesus Christ what kind of people are they hiring in this place ?? Just anyone off the street with no restaurant experience ?? the restaurant wasn't even full and everything took forever. This must be a horrible company to work for, you never see any of the same people working there, food was cold and no manager came over to apologize, my drink was disgusting, wings tasted good though and server was sweet however overwhelmed... read more

If I could give them a zero I would. From walking into this new restaurant in the shops at Nanuet to leaving it was terrible. The restaurant was filthy, tables covered with trays and cups, napkins and food on the floor, Just filthy. We were finally sat, our waitress was nice and friendly. She brought us menus and clarified a few questions I had about the rewards program. We then ordered regular tots, mozzarella sticks, 2 bird dawgs (without onions) and 2 orders of 10 chicken wings. We waited about 45 minutes and nothing had come out. Our waitress came over and said she would bring out some of our food and that the chicken wings were taking a while. Another 15 minutes passed before she came back with all of our food. Everything was cold ... the mozzarella was back in stick form as if it was never fried. There's were about 12 tots on the tray, our waitress informed us that a "regular order was a tray full and the large was a mountain". The bird dawgs were cold and filled with onions. Even the chicken wings, which we were told was holding everything up, were cold! We didn't send anything back because we didn't want to wait any longer than we already had. At one point one of the cooks came out and was yelling at the staff. I went to the restroom as well and there was no soap on the bathroom. Which leads to the question how were any of the wait staff or kitchen staff washing their hands? Awful. read more

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Terrible customer service and small location! Don't even expect to be served , stay clear of this location read more

Warning! Stay away from this place!, I went to this horrible Buffalo Wild Wings location, I sat down to eat in, and waited half hour for a server to take my order, mind you, about 10 servers passed my booth and saw that I was waiting, and not even one server bothered to take my order, they completely ignored me. I was so upset and disappointed with the horrible service that I got up and asked to speak to the manager, I spoke to Matt (the manager) and informed him of the bad experience I endured, I wasted 30 minutes of my lunch break for nothing, I will never go to this Buffalo Wild Wings location in Nanuet, NY. read more

After catching a movie with the family at the Theatre next door, we decided to hit Buffalo Wild Wings in Nanuet for a quick bite. From the moment we walked in, the service was great. Our server was very friendly and attentive, and the manager even came over to check if we needed anything, which was a nice touch. The food was really good too. Instead of wings I opted for the bacon patty melt on the manager's recommendation, and it was a great choice. The kids loved their wings and mac and cheese, so everyone was happy. Overall, it was a great post-movie dinner experience with the family. We will definitely be returning! read more

Taste great! Needs more bacon. I have gotten $3 bLts that had lots of bacon . Bread is delicious read more

Buffalo Wild Wings - BLT - Sports Bars Near Me - Nanuet, New York

Half BWW, half Lord of the Flies. Nobody is in charge and someone broke Piggy's glasses. Management has clearly hung staff out to dry. Woefully unprepared for a Knicks Playoff game and NFL draft crowd. Management must be truly incompetent to leave the place so understaffed on a busy sports night. Next year we will go to The Cheesecake Factory. read more

Staffing is an issue. Took forever to get seated and even longer for someone to take our order. Our waiter was sweet, but food took so long to come out and it wasn't even good. We have tried coming here a few times since they closed at the mall, and each experience has been terrible. Most of the staff seem bothered when u ask a question and seem not to care. Not worth coming back. read more

This is an awful location in the chain. I ordered boneless wings. It took literally 25 minutes for them to come out and they were barely warm. They also had a funny taste to them. I have a feeling they weren't cooked fully or left out of the freezer. I told the waitress that I just couldn't eat them and she apologized and felt badly. I got a refund and left. Never have I had such terrible food at any place I've gone to. Stay far away from this location. It is absolutely awful. Buy wings at the stop and shop just around the corner cook them at home you'll have better results for sure read more

Wow. Went for all you can eat wings and fries. First order of regular buffalo wings was amazing fries great too but 2nd time around might have been the worst wings I've even gotten from here (also didn't give us any fries?). I wish I could have rated our 3rd order, but after waiting for an hour for our food we just left. Our server was nice but no amount of niceness could make me ok with waiting an hour for wings... that we never even needed up getting! Do better b dubbs I was so excited and my disappointment is immeasurable. read more

The star you see above is ONLY for the service. The food gets ZERO stars. My friend and I sat at the bar for Game 1 of the ALCS. The person in charge of the TV could not find the Yankees game to save his life. We actually had to move our seats so we could see the proper broadcast. On to the food: I ordered the medium boneless wings. They were inedible. All I tasted was salt and a little heat. So I called the bartender over and told her the wings were inedible and I asked for a menu. She took them away with no issue and so I ordered mozzarella sticks because how can you screw that up? Oh. My. God. Think if you took some frozen string cheese, breaded it, and passed it through the fryer for about a minute. You will get what I got: Lukewarm sticks that were not melted. It was an order of 5-6 and managed to eat two. The marinara sauce was also bad. Super salty. The star is because the bartender was nice enough to take the wings off my order without me asking. Will most definitely NOT be back. read more

Like most of the other reviews stated, the restaurant is a mess. Other reviews mentioned that the service was bad but I figured that it could be due to opening recently. I decided to give them a shot and went there to watch MNF. Once you walk in, there is no one to greet you. Other customers were standing around and like them, we were told by the people at the register/take out area that the host will take your name. It took about 10 minutes for someone to take our name and we were told at that time that the wait was 5-10 minutes. That didn't seem too bad so I put our name down. However, it was immediately clear to me that this restaurant was extremely unorganized. I understand there is a labor shortage and this was a new location, but this pretty terrible. A gentleman waiting for his takeout food told me he was there for 25 minutes already and was just told it would be another 20-30 minutes. He cancelled his order and walked out. There were people sitting at tables unattended the whole time while we were there. People were being seated but never received menus. Looking into the kitchen, you could see plates and plates of food just sitting under the heat lamps. 25 minutes after we put our name down we walked out.(Total time there 35 minutes) Even if we got seated, I imagine it would have taken quite some to get our orders placed and served food. I don't fault the employees here as this was a management failure and I felt bad for the lack of guidance that the employees were given. They were frustrated too but were clearly trying their best given the circumstances. read more

Placed a to-go order for multiple kinds of wings and other sides. The order was ready when I arrived and the manager made sure that the sauces I asked for were labeled and made sure the order was accurate. The food was warm and easily heated up when I got home. The wings were fresh and delicious. Will be placing to go orders here again in the future. Thank you!! read more

My husband and children went there tonight. Food was absolutely disgraceful! Service was horrendous. The wait staff was extremely rude. Horrible experience at this location. read more

Would give a 0 if I could the manager with dreads is god awful very rude no customer service went 50 mins before they close waited 15 mins for someone to tell me the kitchen closes at 10:30 I was there before that had her staff eating at the tables not helping anyone asked her about it went south many more things to add bit will not be returning to this one while she's still there / It's a shame cause I have to go to the one in white planes read more

Got here in Nanuet NY and the young women asked us if we wanted a high top table we politely said no person I'm with is handicapped, the woman was shocked we asked for a booth! Fast service but COLD OLD fries no AC on June 29th I will be contacting corporate about this location, there is a reason they have a 1.7 star rating read more

Ordered on Uber eats, was delayed multiple times for almost 2 hours and then cancelled at the last minute. Just checked their hours the location is still open for an hour after the 2 hour wait. How hard is it to cancel the order promptly if it can't be completed? read more

I had a good experience here. Its def an upgrade from the previous location. My server was very attentive and the food was great as usual. Will come back again read more

Rating is a ZERO! 141 Fashion Dr The Shops at Nanuet,NY 10954. New Location and I walk out I Went for lunch and order the Chicken tender Sandwich with fries that says on the menu. I ask can I have the Tater Tots instead of the fries. Waitress went to the kitchen and ask the cook and came back and said that the cook in the kitchen said it is a mistake on the menu and only comes with fries on take out orders and not during sitting in on the restaurant. WHAT? REALLY? I went there for lunch as a new location and plan on doing a small write for a social media platform. Not good for you guys right now when I do my write up. FIX THE MENU IF IT WAS AN ERROR! read more

Ordered 6 boneless honey bbq wings to go and look at the size difference from my daughter's leftover boneless wings. I had to ask the out booth seat to be wiped down because there were greasy fingerprints on it and then I had to wait for it to dry. I was surprised at the garbage on the floor. Several workers including the manager walked by it the entire stay and didn't even notice it. My friend ordered a wrap and asked for onions, I wish I took that picture. There was half an onion on one side of the wrap. They did credit it but really BWW? Food was good and our service was ok but won't be rushing back here. read more

Buffalo Wild Wings - 6 boneless honey bbq wings. Look at the comparison to my daughters boneless wings. What's up with that?! - Sports Bars Near Me - Nanuet, New York

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Food is the same as any other BWW, service is TERRIBLE. It went from bad to worse. They were decent at best when they first opened.. now be prepared to wait an excessive amount of time for food, even worse for pick up orders, no matter how many people are inside. read more

I am not sure what to write because there was nobody to serve me, there were about 2 people taking orders and all of the other employees were just haning by the to go orders doing something.but the inside was pretty nice, and I hope they get to hire more people in the future. read more

Honestly was sketch at first but everything was fine. Owner was super friendly, and even offered us some OTC advil when i complained about a headache. Owner is a great nice guy, service was normal and food was normal. Got one of our orders wrong and chicken was too too dry, but we'll live. plenty of TVS and contributes to normal BWW experience. There was even a homeless guy outside trying to start a random fight and the employees handled it. read more

First time back since last time and this was such a more welcoming experience! Hostess sat us immediately! Wings came out hot and the burger was delicious! read more

Hostess told me she would be right back after seating the couple ahead of me, she never came back Food came out cold, nothing more disgusting than cold fries and wings Service was very slow and the place wasn't busy Ambiance was ok Don't think I'll go back here again read more

Since this is a chain, I assumed it would be a similar experience to other BWW I've been to previously. Couple that with the fact that it's new, but not brand new - I would think they are hitting on all cylinders and my visit should have been a good experience. I did not check Yelp prior to my visit - I did so while I was there, and can whole heartedly agree with the majority of these reviews. I do not think this location will last long under current management and conditions. Place was empty - I was only person at the bar. I ordered the Nashville hot chicken sandwich. This came out fairly quick - the chicken breast was literally cold - like refrigerator cold, like it was previously cooked and put in fridge, then taken out of fridge and put directly onto the bun. In addition the sauce was also refrigerator cold. Sandwich was terrible. Club soda was flat and pint glasses were filthy with lipstick marks on the rim. I will not be returning to this location. Hopefully something changes there. read more

A new Buffalo Wild Wings what could go wrong right ?? Smh 20 minute Wait , before someone even came to the front to seat us. Another 20-25 minute wait for someone to come to the table and take our order and then for 2 orders of wings and one order of tots it took 45 minutes to get the food and when it came to the table it was cold !! It wasn't even busy !!!!!!! Tables all over the place were never cleaned and still had dirty dishes , cups and whatever was left from who ever ate there last , as if every one there just decided it wasn't there job to clean tables that day.. trash all over the floors , it was disgusting .. Last time I went to a Buffalo Wild Wings , it was in the Palisades mall and I said I'd never go back , the closed down and opened up here so I figured let's try it but nope , NEVER AGAIN!!! 2 hours of my life I'll never get back !! read more

I would recommend ordering the potato wedges, but someone at my table found a strange, hard object in theirs. We were a table of 8 during a crowded Friday evening, but our waiter seemed to dismiss our concerns about the strange object. Otherwise, our wait was accommodating to our many orders. read more

Service was fast and attentive. Maybe I'm crazy but I thought the wings tasted much better than when they were in West Nyack. Of course, it's nothing fancy, but works well when you're in the mood for wings. read more

It's 3:00 PM on June 19, 2024. Worst staff experience I've ever had at a BWWs--train wreck. I blame management for poor training or poor hiring or both. Waiters hanging around cash register next to kitchen while chatting and cracking jokes while no one is waiting tables. It wasn't even busy. My family was ignored for 20 minutes before someone walked over. Waited more time to receive our food--what is happening? Clearly a leadership problem. read more

Went around 4pm on a Wednesday. Restaurant was basically dead. No one took our order or even asked if we wanted drinks . At this point we were sitting for 30 mins and I see another table get seated and got drinks immediately. If the server didn't want us being seated in her booth section, Then she should of seated us elsewhere, or not have our time wasted. Left the restaurant. Didn't even get food read more