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Buffalo Wild Wings ‘GO’

2.6 (15 reviews)

Buffalo Wild Wings ‘GO’ Chicken Wings Restaurant Photos

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Texas Roadhouse

Texas Roadhouse

3.3(332 reviews)
0.6 mi
$$

Our sever sky was amazing!! #amazing server…read moreI would definitely recommend asking for her

We went to this location to celebrate 2 special events (a bday and baby on the way) even though the…read moreone in Kennesaw is closer. We went a week prior and had a good experience so went back. The reason for this review is because I tried the "contact us" option on their website 3 times and it kept submitting before the comment was completed. I then contacted their corporate customer service and was told that management from the location would contact me... and they did- attached. As you can see, they were really "concerned". We had a party of 7, did reserved seating and still waited 20 mins. They then stuck us in a regular size booth with a chair at the end although there were many other more suitable options open. Our server Belicia, started taking our order after waiting another 20 mins to have our drink order taken. As she was going around the table she would say "and the shredded cheese and bacon on that is good?" Or "the grilled shrimp and onions on the steak is OK?".... Yes, there should be a normal amount of upselling but when she did this to my 11 yr old, I had to ask to confirm, are you saying this is how it comes and you are making sure? Or this is all extra? She said it was all extra and that's the way she has to say it. This is not true bc as I shared we had just visited the week prior and the server did the appropriate amt of upselling but wasn't shady by insinuating it was included or how the item comes. After confirming this and advising that no, we didn't want the add ons, but thank you - she continued to do the same thing with every last person in our party. Rather than understanding that we did not want the add ons automatically she continued the slimy way of taking our orders. It was manipulative and awkward and only because we were celebrating events did I choose not to escalate the situation. Instead, the majority of our items were ruined with add ons that we didn't want and were billed for. Then, a manager is required to come by every table in which Lacy did however it was robotic and she ignored my hesitation when asked if everything was good, and with a fake smile on her face as if she was saying "you better not even complain" she spun around on her heel and walked away. Rather than making our experience even more awkward I chose to reach out after and voice my concerns and was basically told to kick rocks. Clearly TR doesn't need to retain any customers and do not care if we come back again so please keep this in mind when choosing to go here or one of the other local steak places. They had the chance to fix the mistake on a $300+ order, make it a good experience and gain returning customers who would spread the word on what a wonderful job they did fixing their mistakes and get great reviews. Instead, it will be the complete opposite. Don't waste your time or money here- go to Longhorn. Now all the negative videos on social media and bad reviews make sense.

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Buffalo Wild Wings ‘GO’ - chicken_wings - Updated May 2026

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