Hello ! This place is great had good food and offers all sports to watch but is definitely under staffed . I went Saturday afternoon the wait was long but I didn't mind seeing there was 1 server for the entire area . 1 server for the bar area and The greeter was so nice and he was helping the server out a lot , they showed teamwork ! After we were sat 20-30 min later I saw a bit more staff which was nice . Our drinks did delay but our food came one after the other, no issues with the food . It was delicious ! The all American burger was really good smash burger style and my families wing were good aswell . I ordered a Jameson and ginger ale all good there :) Liz was our server and she was great attentive and was doing Her best!!! With a smile ! And she changed the tv to watch a soccer game we were there to watch . Over all we had a good time ! read more

Ordered online. We ordered on a Thursday for their match wings. We went inside the restaurant to pick up our food. First of all, we were ignored. The restaurant wasn't even busy. After about 7 minutes or so, finally someone approached us and we gave our name and the guy went to grab our food and just dropped it on the counter and left (as if he was bothered by us). There is NO CUSTOMER SERVICE. We didn't get our drinks and we weren't going to wait around for another 10minutes to get our drinks. The wing boxes were tilted so the sauce spilled. The wings were ok. Nothing great to talk about. We also ordered burgers. Surprisingly, they were good. But just not sure if we'll be ordering again based on the cust service and the lack of carefulness with the food. read more

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I don't even like to give one star. This location is pathetic. I was there seated on my table employee knows that I am there, it's been 25 minutes and still no one come to take my order. I was so mad and left without drinks and food. They should close this location it's been few times this happens and nothing change. read more

Wings were hard as rocks Service was horrible Our waiter could care less about us and our table read more

Came in for a family of 5. Front person said self seating at bar only. The only round table at the back didn't even sit 5 people. We had to make our own setup and table not been clean. Not sure why we could ONLY sit near the bar when it doesn't fit 5 ppl. Place was empty. Why they couldn't accommodate us to a bigger table to actually fit five people. So we ended up just walking out. Very disappointing. Do not recommend coming to this location. read more

Got take out here and oh boy! I feel like their wings and fries were air fried since it came out hard and texture made it inedible. The veggie sides came in a small bag not even a proper container. I'd say just stick to wing stop at this point I don't even think I'd order from here again. read more

I never thought I'd save it, but if I could give no stars, I would. The last two times I have ordered for delivery. The order has been wrong. The first time I let it go, but the second time everything in the order was wrong. I filled out two surveys, and then I got a follow up to the survey, asking me to share my experience from the customer satisfaction survey. I put all my concerns in all of the surveys I did and there was never an apology or a follow up. Early on I did receive an email telling me someone would follow up and contact me. Did that ever happen, no. I used my birthday gift cards in addition to reward points from all my past orders. I used to order once a week and now every time I see them pop up, it makes me sick to my stomach. Do not support a restaurant that carries life about the lack of service and has no follow up! read more

A cool chill place to go with friends to get some drinks and decent wings. I just wish they would sauce up the wings more. Every time I go wings are usually on the dryer side. The strawberry marg is my go to, it's pretty good! The service is okay, could be better. read more

Buffalo Wild Wings - Strawberry margaritas - American Near Me - Cerritos, California

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Came here for a quick dinner with my wife- I was hoping BWW had gotten better since the last time I was here but unfortunately I was disappointed. Our server was quick and decently friendly. If you've never been here you can expect TV's everywhere you look, loud volume and a lot of different wing sauce/flavor options. We ordered 2 flavors of wings and shared a large fry. The wings were OK at best, mine were a bit dry (I got the asian zing). For the small amount of food we ordered and lack of customers in the dining room the food took longer than I expected. Our fries were actually bad, they were a little stale, did not seem fresh at all and we got a lot of the fry ends and small bits. If you want to just come here and drink some beers and watch a game while eating OK food, this will be fine for you, but this is not a restaurant for families or a decent dinner. read more

If you're just looking for a place to watch sports and drink, this is the place. They have TVs everywhere playing all sorts of sports. read more

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Believe the ratings :/ I tried so hard to be optimistic. Service was not the best. I'm thinking maybe the girl was having an off day. It was very slow and only a few customers, our food still took about 30 mins to get. 10 piece wings and fries. I honestly love BWW mango habanero which is why I still gave 2 stars plus the fact they're open late. read more

I have came here a few times and it seems as if these wings were underfed. Literally the traditional wings are just bone and barely any meat. Other locations have their wings meaty just not this place. read more

Buffalo Wild Wings - American Near Me - Cerritos, California

Okay first of all, at first the lady seemed very nice and took our order very quickly. The thing is that after that she never really came back . When they brought us our food it was all silent. A few things I never got my Dr Pepper, still got charged for it tho. Never got any refills for my water after 45 mins. The place was empty too and the kitchen sucked , this food was NOT it. The customer service was NOT it. I GOT CHARGED TWICE FOR A LEMONADE very many inconsistencies with my bill. The place was also beeping from the outside for some reason like if the fire alarm was on. The only reason why I'm leaving a 2 star is because I feel bad I am not leaving a tip. Will NOT be back again. read more

Buffalo Wild Wings - Our food. Is gone but it was mid. - American Near Me - Cerritos, California

Came here 4/28/26 a little after 7pm. No staff available to sit in the dining area so we had to sit in the bar area. Plenty of TV's for the games. They have a good bogo deal on wings Wednesdays. But service was slow, they were understaffed, the ranch and blue cheese taste like sour cream. Took forever to get blue cheese. Had to ask for another drink and water refills. Clearly understaffed and the paying customer has to deal with it. We asked for the manager and the waitress claimed she was the manager but didn't behave like it. She was dismissive, short and unapologetic about service. Poor management if she is truly a manager. A gentlemen behind the bar who had the name tag of "manager" was nicer and helped close our bill since she disappeared forever! Go to Wingstop! read more

Do not recommend. When I ordered take out, they never included the wings. There potato wedges were salty AF, and mozarellas tasted nasty. Only edible thing were the pretzels. I called them to let them know they did not include my order of wings. They said they would refund me with in 3-4days. But anyways, these workers need to check there orders before handing it off to the customers. This is not the first time a Buffallo Wild Wings branch did this to me. Also it happened ina different branch. Admin or corporate needs to have staff improve better. Will not come to a Buffalo Wilds Wings anymore. Service is poor. Might as well go to a local restaurant. read more

Customer service was good. The dining area and restaurant overall was clean and nice ambiance with large TV's and bar. The wings were mid, therefore I did not take a photo. The advertised Buffalo wild chicken sandwich was decent, but would probably not go back for seconds! read more

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Horrible costumer service when it comes to take out nobody is ever out in front and all the waiters don't even acknowledge you or say someone will be right with you... waited 20 minutes before someone asked if we were waiting on an order. I placed my online order and it was supposed to be ready at 5:30 and I didn't get my order until 6. read more

Walked in and for 20 minutes NO GREETING. No "Hi, we'll be right with you" "Sorry for the wait, we're short staffed". Literally just staff looking at us as we wait. We end up walking out and so did other customers. Manager please watch the footage from 4/12/26 4:30-4:50. Definitely a training opportunity. read more

whoever is managing this place needs to be fired!!! the host took 10 minutes to come out and was immediately unwelcoming and looked miserable with her life. all the workers look so unhappy. the server never welcomed us in, just took the order and left. it took 20 minutes for drinks to come in... on a slow thursday.... the tables were also very dirty. we were never given any utensils or napkins. i am never one to write a review, and i also am a manager in the food service industry so i believe i am understandable. but this experience was absolutely the lowest of the low. do not recommend!! read more

Waited 50 minutes to get seated after being told it would be a 30 minute wait. A server arrived late and checked in some people that had just walked through the door she told the hosts "that's my sister in law". Skipped everyone who was waiting for a table. Only to get seated and be told every food item will be a 45 minute wait. No manager on sight. Severely understaffed. Avoid this place. read more

Honestly waiting for all BWW locations to close to make way for better food spots because every location I've been to follows the same script / checklist - terrible, cold food, long waits even when it's dead, obnoxiously loud and jungle gym activities from children with their parents completely blocking them out - even at like midnight, jeez - and insanely overpriced, especially for the quality. Ordered the typical buffalo boneless wings with tots, and while it was at least edible, it's just not worth the price, calories, or time. Everything was served cold and maybe it was because we went late, but it wasn't like we went 5 minutes until close, y'know? Probably a good hour or so beforehand. We did not place a large order either, just shared some wings & tots. I recall the server at this specific location being nice-ish, although the service is never really memorable. Positive note: ample parking. Would not recommend, would not return, and would not be upset if the chain disappeared. read more

I recently visited your Cerritos location (Store #308) and had a very disappointing service experience despite the food quality being good. Upon arrival, my guest and I were left waiting at the entrance while the host was engaged in a personal conversation and did not acknowledge us. After eventually being seated, we were informed that we needed to place a card on file to order. Since neither of us had a physical card, we asked if we could pay upfront, but this option was not offered or explained by our server, Ricki. After paying, we waited for our drinks and food. We noticed that another table seated after us received both their drinks and food before we received even our beverages. At that point, I had to approach another staff member to ask about the status of our order. When our food did arrive, it was brought out separately, which disrupted our ability to eat together. Additionally, after briefly checking on us once, our server did not return, while continuing to check on nearby tables multiple times. While the food itself was enjoyable, the level of service we experienced was disappointing and did not reflect the standard I would expect. I also saw that other locations have low stars as well. This poor customer service will definitely be the end of Buffalo Wild Wings business if changes aren't made, remember we are the ones that pay your bills. read more

To whom it may concern ....After work, I decided to bring my family to Buffalo wild wings. It's been a long week, specially with all the Christmas shopping so we decided to take a break and stop by our neighborhood Buffalo wild wings here in Cerritos. Unfortunately, we did not eat due to the fact that we were waiting in the lobby or like 30-40 minutes. Came here around 7:30pm left at 8:10pm. Some young tall skinny black dude was at the front desk dude look like he had no idea what was going on. Maybe he is new or something. Not sure. All I wanted was to eat with my family. We decided to go to Chuck E. Cheese across the street maybe next time it would be better hopefully Hopefully this negative review will catch management eye. I'm not sure if the restaurant is understaffed or badly managed. Hopefully, they can work on this and I will fix this review. Thank you Sadly the reviews are horrible, so I'm Not the only one ! read more

I'm going to give our server 5 Stars. She had so many tables to take care of. One person shouldn't have to do so much! Her name is Ricki. She was extremely courteous to us, she had a smile on her face, and asked us a few times if we were doing okay and asked if we needed anything. She made our visit enjoyable, definitely 5 Stars! read more

How don't you have the basics in game day?! Not everyone drinks beer and that all that was available. Waiter made an appearance every now and then and when he did he flew by. Then you ask another waitress for a fork and she has an attitude. Never came to pick up dishes and service was just terrible. Speakers don't work unless you're in the bar area. Bottom line is, don't come here especially when you have a party of 6 or larger read more

There was no host or staff member attending the front when we arrived, so after waiting a while, I took it upon myself to ask an employee if it was okay to seat ourselves at the bar. We sat down and waited -- 45 minutes -- before anyone even came over to take our order, despite asking multiple employees for help. When we finally got a server, we ordered both drinks and food right away because we had already been waiting so long. It then took another 20 minutes just to get our drinks, and another 45 minutes for our food to arrive. What made it worse was seeing other people who sat after us (especially those at the bar top) getting their food first. It honestly felt like our order was forgotten or never entered correctly. The overall atmosphere was chaotic, dirty, and disorganized. I went to the restroom to wash up, and there were no paper towels, trash all over the floor, and overall poor cleanliness throughout the restaurant. This was, without question, the worst Buffalo Wild Wings location I've ever visited -- terrible service, long waits, and poor cleanliness from start to finish. read more

Buffalo Wild Wings - Horrible facilities - American Near Me - Cerritos, California

The service made it so difficult to like this place. Pros, they have a large indoor and outdoor seating area. Parking was also fairly easy. But everything else wasn't great. We really should have left when it took a really long time to be greeted. We ended up doing self seating in the bar, because the hostess never did come. Our server took a really long time to acknowledge us as well. So from that point forward it was our fault for staying. We knew what we wanted ahead of time so we were able to give our food and drink order immediately, but it took a really long time to receive our drinks and even longer to receive our food. Our server was nice, but they were very obviously understaffed for the amount of customers they had seated. The food quality also wasn't great, our order wasn't accurate and the over meal was very mid. I probably wouldn't choose to come here again, but if friends were set on coming I might consider it, maybe. read more

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Ordered takeout since I noticed there was a deal on wings. We ordered the $19.99 meal deal which included 20 wings (4 flavors), 3 sauces, and 1 side. We chose Asian Zing, Garlic Parmesan, Spicy Garlic, and Lemon Pepper. We also ordered an appetizer sampler which included boneless wings (not pictured), nachos, mozzarella sticks (4), and onion rings (4 pieces). I placed my order in advance and was given a time when my order would be ready via email. I arrived a few minutes past the "ready" time and upon entering the restaurant I was told to go to the counter for pick ups. The host at the door was really loud and kept telling customers if they wanted to sit at the bar since it was gna be a 20 min wait; even though there were plenty of open tables available (maybe they were short staffed; who knows) but anyways, no one was at the counter. Waited a few minutes and a gentleman came thru the door and asked if I've been helped, in which I responded no and I was here for a pick up. He went back to check on my order and never came back. I waited there for about 5-10 minutes observing the dining area and I can see how a lot of tables were frustrated and how short staffed they were. After about 20 mins of waiting they finally came out to hand me my order. Upon leaving I decided to check my order in the car and noticed that I had missing items in my order. Back into the store I go and as I approached the counter the gentleman asked me if there was something wrong with my order. I let him know I was missing a few items (onions rings, and mozzarella sticks) I ended up waiting another 20 mins to receive my full order. I was quite disappointed in the service that I received. The food was mediocre to say the least. I haven't visited a BWW since my college years (10 years ago haha) but now I can confirm why I wouldn't be going back. Maybe it's just a bad location? Who knows! Would rather prefer Wingstop! The only upside I can say about BWW is being able to eat, drink, and watch sports games in the dining area. But their service can definitely use some help! read more

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Bad service ! I ordered a lunch meal 1hr ahead and I added that I would pick up from 12-12:10 pm since that's my lunch break time and I told the people I'm here for an order and I see the workers just taking pictures I'm on a time crunch which is why I ordered ahead and they still take so long to give me my order worst service! Spent all my lunch break just waiting for an order that should've been done and ready to go for my pickup time ! read more

the absolute worst Buffalo Wild Wings I have ever ordered at. To say the least never coming again, I ordered my food at 5:38 and it said it was ready at 6pm. Went in to grab it and was not attended the first TWENTY minutes of waiting. And finally about 5 workers asked me what I was there for and I kept saying I was there for a pick up. I was ignored for 30 minutes. I did not receive my food until 6:39. And the sodas were watered down. I had called the store 7 times and they did not pick up until the 8th call. Management needs to improve the service and actually be a leader. Yes it was busy but there was no one at the register to even sit people down or anything!! Past Reviews say the same. I work in costumer service and this has to be the crappiest place to eat at if you're rating them read more

Buffalo Wild Wings - American Near Me - Cerritos, California

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I wish I could give this place zero stars. I ordered takeout and even left a tip (which wasn't necessary), only to get home and realize my order was completely wrong. The 20 boneless wings I ordered? Missing. The fries? Also missing. I tried calling the location over 10 times with no answer. So, I had no choice but to drive all the way back to get my order corrected. When I arrived, I stood there for 10 minutes before anyone even acknowledged me. Finally, after waiting another 15 minutes, they handed me my food--still wrong and STILL missing my fries. At this point, I had already wasted enough time, but I waited again--another 15 minutes--for someone to come out, which never happened. The place was a ghost town. No one at the phones, no one at the front desk, no one seating guests. So, I looked through the kitchen window and what do I see? Two employees on their phones, dancing around like they were at a party. Completely unprofessional. This staff should be fired and this location needs to hire people who actually care about customer service. I will never come back here again. Absolutely ridiculous. read more

Buffalo Wild Wings - American Near Me - Cerritos, California

Understaffed and now I understand why it has such bad reviews. Waited for an hour for an order of 6 wings and fries.there was no one handling the online or app orders. I had to keep asking for my order as I saw the servers run to the kitchen. No manager on site, there was water spills all over floor. Management really needs to step it up at this Cerritos location. read more

Kids should never be allowed to in the bar area, there's a dinning area on the other side for families with kids. Then waiter changes TV without even acknowledging that others are sitting here watching the game already. Just so she can cater to the new customers when paying customers are already here enjoying the game. read more

The food was amazing. Everything was cooked and prepared nicely. However the service was horrible. Our server Ricki, after our food came, our server only came back twice. And she continued to check on the table right next to us. We had to get up and go find a different server just to get a to go box. Ricki needs to go through training again, or find a new field. I won't be coming back. read more

food and service is great!!! love this place it's my go to especially after a long day of work!!!!

Horrible disgusting old food when I went to celebrate Veterans Day as a disabled veteran. They're serving us all trash old food that even has the meat dried and hardened inside. Even the sauce was dry and crusty even though we ordered we sauces. Terrible quality and took forever the food to even be served. Did not get any one to help me for the first 15 minutes of sitting down. On top of that there was no host, took forever just to be asked if we want to sit at the bar and if so sit anywhere we like. Restrooms look like a porta potty at a music festival read more

HORRIBLE !! Don't come to this location at all. Understaffed, the workers have an attitude, no sense of humor very un polite. Very bad customer service they do not greet you once you arrive and you get ignored the whole time...this place needs better management and workers who are willing to work and make an effort to greet their customers with respect. CEO you need to take action now !! read more

This place is so unprofessional. I see why business is down and many of BWs is closing. I am sitting in the bar and no one has approached me and I been here watching the Clipper Game. Been here 20 min so far. I am here to see the 4th Quarter. I drive Uber and Lyft for extra cash so I have visited many BW s in a 20-50 mile radius. The K Town and Brea are the best. The others are weak. I am still sitting here dry and hungry wondering where my 20k points went. I asked a manager about missing points and she said call corp. I asked if many others had the same problem and she said no. If you google BWW missing points people are talking about it. LA is not what it use to be. Now if you don't have the same accent as some of these workers, you will get bad service. Oh well. read more

One server and only the bar area opened. They forgot my side dish. When they did bring it, the food quality was poor. Burnt and mushy Mac and cheese. Probably would never come back to bww. Will probably stick to wing stop. I give this location two years before they close down if they continue to have the same customer service and food quality. read more

Came here to eat with my boyfriend and had a very disappointing experience with our server, Sasha, and the manager, Chris. After taking our order, Sasha asked for a credit card to put on file. I handed her mine, and she came back saying it was "locked." I told her it wasn't, but we still gave her another card she claimed that one was "locked" too, even though neither card had any issues. She went to speak with her manager, and I mentioned that if it was a problem, we could just cancel the order. When she returned, she told us her manager said we either needed to hand over the cash we planned to pay with before getting our food, or Zelle the manager so he could put his own card on file. Excuse me, what? I even pulled out a stack of cash to show we weren't going to run out on our bill. We've been here before and have NEVER been asked to pay upfront, so this felt extremely unprofessional and honestly discriminatory. We left feeling uncomfortable, embarrassed, and disappointed by how we were treated. Very poor management and service. read more