-- Update 9/28 -- Manager invited me back again, because he contacted me after I filled out their survey. I had a different server and it was a bit better. I think his name was James. The food was still on par, but it's hard to find a good sauce for the wings. The wings are very well done and the street tacos were still good this week. I suppose the biggest thing I can say is that if you come for the food you likely won't be disappointed here, but I can't say the service has improved, because this time I did not really have an anonymous nature. I'll likely give this place a shot again after they've forgotten me.
It's not me; it's you.
The service is just bad here and there are some shady things going on here.
Allow me to start with the positive, though. I came here with my family and a friend. My wife and two young boys were with me, and that always makes for an interesting night out.
The food was really pretty good. The fries are the one downside. They were cold and obviously not freshly cooked. If you plaster them with enough ketchup I suppose you can mask the cold potato.
The wings were delicious. It was 1/2-price Tuesday and I got a large order to share with my boys. I had half buffalo and half garlic parmesan with ranch on the side. The buffalo is strange because it's a fried wing with just a powder on it. I was expecting a sauce to be completely honest, but it was still okay. The powder didn't stay on the wings very well and it was all over the bottom of the basket.
Speaking of baskets; the waitress took my basket. I had an order of street tacos to share with the kids, because they were out of loaded potatoes (she forgot) and I was thinking, "Man, this would be a great receptacle to put my wings and bones in." No, she took it and said she was going to bring some things to use with the wings. She brings these tiny, little baskets in its place. It was like going from a dump truck to a Mini-cooper.
The street tacos were quite good, though. The chipotle sauce really had a great flavor.
My wife had a burger and she said it was very good and my friend had a taco-like concoction and I can't remember the fancy name they gave it at the moment.
So, the food was decent, but let's get back to the waitress. My drink sat empty for long periods of time. I'm not sure if she was off gallivanting in the kitchen or what, but we barely saw her after we ordered. Even the check took several minutes to get squared away. She didn't refill my drink with the correct drink, but it was empty by the time she returned anyway.
The final -- and slightly funny -- straw was when she brought the ticket and it had a survey. I thought to myself, "Hmm, I've seen servers just not return this." I decided to take a picture of it. Sure enough she did not return my survey, but I had the code anyway and I made sure to submit that survey and indicate that she (Madison) was doing this.
One of the managers did stop by to check and make sure everything was alright, but I do not like to address things like that on the spot. That makes for an awkward meal at that point. I just wanted to give that manager credit for at least checking on us.
All-in-all we were there probably an hour and a half, which is way longer than I expected to be there, but it was in large part due to the bad service. read more