Dishonest places that'll give you pennies for your items, do your community a favor and donate them to people you know of need instead of selling to these sorts of places. read more

This was my first and LAST time coming to this Buffalo Exchange. Sassy and unprofessional! The workers were literally arguing in front of me. I don't know if they were understaff or overwhelmed, but they kept complaining about needing help! As I was shopping, the manager and two other employees were having a mini disagreement and the employees kept giving him sass as if they didn't care about their job. As a customer, I found this to be very unprofessional. When I came out of the dressing room, instead of assisting me the chick with the long eyelashes was taking a personal phone call and instead of assisting me with my items.. she pointed for me to hang up my number and my items myself. She was completely unbothered about her job and kept going on with her phone call. I also noticed a lot of people coming In with loads of stuff to sell and they only took a few things. I would recommend you all to go to another Buffalo. read more

This place is extremely picky when purchasing clothes. The store is always packed and has a hipster vibe. The stuff they sell is pricey for a resale store. I prefer Platos Closet, Uptown Cheapskate, stores like that. read more

I come here often sometimes They've got hard-to-find clothes and some stuff are a little bit pricey for used clothes read more

I have shopped at Buffalo Exchange in the past and was fairly impressed: I was able to buy decent-quality clothes for less than I would have paid for them new (though they were definitely overpriced compared to other thrift stores). However, my attempt to sell here disillusioned me. The employees were rude to me from the minute I walked in, demanding I wait outside for my turn. I had to wait for nearly thirty minutes and was disappointed when they did not accept a single item from my 20+ pieces of clothing, saying that they were in good condition but the style was too old. This surprised me, since more than half of my items had been purchased this year, and I noticed that Buffo Exchange currently had similar styles on their racks. I really don't know what they were looking for. I strongly advise against trying to sell here, and would only recommend shopping if you are willing to do some digging and pay more than you would elsewhere for pre-owned clothing. read more

Shopped at Buffalo exchange today and spent $135 on various clothing items. I got a bunch of cute things and most them still had the original tags on them. I was super excited to wear a few of the items this weekend on a little trip I'm going on. Unfortunately I didn't realize until I got home that one pair of pants still had the security tag on them. I went back to the store and the manager really felt bad and gave me some store credit for the future. I really appreciated him trying to make the situation right since I had to come all the way back to the store in order to remove the tag. I'd also like to mention that one of the employees was very sweet and offered to help me find some styles I was looking for while I was in the store. Overall, I'm very pleased with the customer service in this shop and I'd definitely recommend checking it out if you want to find brands like Zara, Marc Jacobs, and more (just to name a few of the brands I found today) for a great price. read more

I liked this store a lot until the next day i discovered a shirt I purchased still had an ink magnetic anti theft tag on it!!! I got it off but there is a hole in the shirt from the pin . The weird thing is I don't think it was on the shirt until I was checking out. I think she put it on either by accident or on purpose to make me return ?!? read more

2 stArs. Love all of the styles in there including the fashionable souls that work there. Although..... I come in to buffalo exchange often to sell my clothes frequently at other locations and have never interacted with such a fake individual dealing with customer service in my life... I came in on a rainy afternoon earlier this week, as I come to find out it's the first and only rush that they had that day, for the rain settled. The manager, a young man, kind of short and big pompadour hair, becomes flustered with a previous customer as well as a co -worker trying to resolve the issue, and made his co worker feel blatantly belittled when she was trying her best to help everyone that she needed to tend to. ... anyway that wasn't my problem.. ( he went off to the back for a bit demanding other coworkers to do tasks in a demanding/ irritated and rude manner) I was up next in line to sell my items, being helped by a sweet girl in denim with an hombre hair style. She was pleasant sifting through my items, when the young man sprung out of no where, lurking over her shoulder and telling her to move on to make things go quick........... yet there was nobody else in the purchasing or selling line. He brushes her away, and there is stank attitude written on his face, as he grabs my things and proceeds to process the clothes. He gives me a double look of judgement and tries to make snarky small talk ( e.g. when someone gives you a compliment but there face pretty much says "fuck you") but I'm cordial and try to respond, but he really just said a 1, 2 line with no responses to my questions and comments that would make him look like he's continuing to do his job then gives the biggest un genuine 'shit eating grin' at the end of my experience. Your customers are there observing everything that is going on in your work space, and the comfortability of irrational sass towards co workers reflects on how you treat each customer as they walk in. You are there to set an example and create an experience... not to run your store like you are a fucking diva, having your customers walking on eggshells around you in curtesy of hoping you don't have an aneurism. !!Your manager treats staff and customers like complete garbage!! -it's funny how that interaction stuck with me for almost a week now. read more

LOVE this location. I've been to the one in Fullerton but the customer service here was outstanding. The girls helped me find things in my size and were super helpful! read more

The best thrifting experience I've had! Love all the items I picked out. I'll definitely come back again!

I used to love this place in high school! I always surprised by the unique finds and wonderful customer service, until i went back recently. Since i moved back to orange county a few months ago i've only been able to drag myself into buffalo exchange three times. The store now seems to be picked over and focused on a different demographic. Two of those times i had encounters with the same rude employee (short young girl with black hair and tattoos) she made it very obvious that she did not have any interest in helping me and that she did not want to be there. Thankfully the last time i went in a sweet guy named Morgan was working and was able to answer all my questions with a smile. Although i did find a steal of a vintage leather jacket for under $30, based on stock and overall customer service i think i'm permanately switching to dee lux. read more

I used to love this place. Their style has changed dramatically. When I go into this Buffalo Exchange, I don't find nearly as many useful, artsy, everyday, well-priced items. Now, it's full of the super-funky, out-there, who-would-wear-this kind of clothing. If you're looking for a single statement piece that you might be able to work in every now and then, you might find it here, but be ready to pay more than you used to. They've definitely taken a turn for the hipster. That's how some people like it, but I probably won't be back. read more

Not the best finds today and there's definitely not a welcoming vibe in there. Everyone who works there looks so serious and doesn't have such a friendly attitude. I did however find some really cute earrings but the store just looks cluttered. By the way I really don't understand why it says unlock $5 for checking in when I tried to use it the person said I needed to spend a certain amount. However it doesn't say that on yelp perhaps you should inform your customers. read more

Selling clothes here is a nightmare. They just have such full racks that they are extremely picky about what they want to buy. Basically you will have the best luck here if you bring in designer clothes, but don't expect to get a whole lot of money for them. They want very very trendy items since it is in a very hipster plaza, so don't even bother with any older style clothes. The girls working there are kind of snooty and rude. They laughed at a pair of shoes an older woman brought into the store, as she was sitting 2 feet away. I felt really bad for her when she looked embarrassed to be in a young adult/teenager store. This was just rude and completely unnecessary. Buying clothes here is better but not great. There definitely are some nice things for cheap since they don't buy back clothes for much money anyways. They do have a good selection of women's shoes, but it is just difficult to shop here after the impression I got from the workers. Don't think I'll be back for a while.. read more

I've shopped here off and on for years and found some good items. This review is for selling though -- this is the spot! The employees are sweet, friendly, usually pretty quick, and definitely fair. It's a business, they're not going to give you full price for things. But I normally walk in with 5-10 bags of clothes and walk out with $100-200. They'll also donate what you don't sell if you want it off your hands. Just be thoughtful about what you bring, and willing to wait if there's a line of people selling. read more

Tucked away in the back part of the LAB anti-mall is where Buffalo Exchange is located. It felt like a manhunt trying to find it. It was exciting at first to see what trendy treasures awaited me since I've always found great affordable clothing and shoes at the Buffalo Exchange in Downtown Fullerton. After my first and probably last visit here I see why it's hidden in the back. When I finally found the shop, I was a little taken back by the size of this place. I then decided to have the positive mindset of, "Less clothes to look through, quicker finds!" I was quickly discouraged once I seen the pricing on plenty of sad pieces of clothing. Tanks up to $23 at an upper class thrift store! I can buy a new tank top cheaper than that. Downtown Fullerton is just as classy as Costa Mesa but the difference is they actually don't try to rip off customers. I can buy usually 2/3 items in Fullerton for the price of one item at this location. The only thing I liked about this Buffalo Exchange was this one employee here. She seemed to be holding up the rest of her crew by being attentive and offering to hold my clothes at the dressing room while I shopped. The guy in charge of the dressing rooms seemed to be on something which was a little awkward every time I had to talk to him. Let's just say long pauses with red glossy eyes. Finally I was able to try on my clothing hoping to find at least one thing I liked. In a really dusty changing room I found myself two shirts I really liked. It was nice leaving with two shirts knowing that my time wasn't a complete waste in there. Don't get me wrong, I love Buffalo Exchange. I was just extremely disappointed in this one. Save your gas not having to try to locate a store with not much happening and go to the Buffalo Exchange in Fullerton where you can find yourself something worth your money. read more

It's good to see this place has the amount of stars it deserves. this pertains to the whole experience at buffalo: buying + selling. it's a long review, about as long as they made us wait. kind of ;) here we go. let's start with leah, one of the manager's. oh leah. this girl should seriously be FIRED.. i hate to be mean, but it's true. she mentioned she's been with buffalo for 3 years. 3 years?! how on earth have you stayed in retail for so long if you give such horrible customer service? i stopped in to sell some clothes. after about 15 minutes of waiting, someone takes my stuff. she looks at one item & then another customer comes up to buy something. i guess customers purchasing things have priority - so she excuses herself while she rings up the other customer. LEAH finishes with the person she just helped and says to us, "i'll be right with you in a minute." yea, more like 10. my fiance and i just stand there as leah takes a pair of boots she bought from the last customer, tags them, gets the shoe sticker size, puts tissue on the inside, and rearranges the ENTIRE shelf to display these boots. okay, so you can't do that in a minute after helping us..? whatever. honestly: it seemed intentional. like she was deliberately stalling and making us wait. sad. so leah finally gets to looking at our stuff. she's slow as molasses. i tried to make small talk and be friendly but she seemed a little ditzy, she didn't really seem to care what we were saying and she kept looking around at other things. she was very easily distracted. first she would turn to the person next to her and ask about one of my items. really? you're a 'professional buyer' you have to discuss the item and it's value? then another customer came up to buy something so once again, we had to hold while she rang that customer up. okay, so all that to say: we started selling at about 1:20. at this point, it's 2:00 and leah STILL isn't finished with our bags. finally, there are a few items left & another manager, OSCAR, comes in. leah says oscar will take over buying now. good riddens. seriously leah, shame on you for being so careless with people's time. badly done. really. i'm still pissed. oscar seems nice enough and he was the reason i was almost going to give this place 2 stars. he was amiable and seemed sincere. he looks at a couple items when a person comes to buy something. instead of making us WAIT like LEAH did, oscar says "let me find someone to ring you up, i mean, we gotta keep this selling line moving" and continues with our items. - um, okay have you mentioned that to leah because she seems to have missed this very simple idea...KEEP THE LINE MOVING! so he finishes the buying & we tell him we want to use the trade value. so he says ashley will ring us up. ashley, who is wearing a teddy bear sweatshirt which i found interesting, is ringing up one person at this point so we wait (again) after that, she turns to us and says "oh are you next?" i say yes. since oscar is still writing our slip, she moves on to the next customer in line. um, okay. she could have totally started ringing our stuff, we had about 10 things! oscar finishes the store credit slip and we wait for ashley (again). i assume ashley will ring us up next, since she said she would, when ANOTHER customer comes up and ashley starts to help that lady!! at this point, i say to ashley a polite way, "could you possibly you ring us up next because you said you would and we've been here for over an hour." ashley just looks at me, gives me a dirty look, completely DISREGARDS what i just said to her and proceeds to ring up the other lady. are you joking? what a jerk. take that teddy bear sweatshirt off, you're not cool. we got into our car at 2:35. we were there at 1:20. that's all. wow. can you tell i was upset? :) okay. so review: leah = inconsiderate, horrible, unprofessional, + intentionally makes people wait. oscar = nice enough, nicely dressed too. ashley = rude, attitude problem, liar. buffalo: you don't value your customers or their time and the success of your store will be determined by your service you offer, which is HORRIBLE. i went down to deelux and crossroads and their buy/trade system is set up so much better. there's a sign in sheet and one DEDICATED buyer. also: the quality of items has really gone DOWN! i came here in college 3 years ago + there was a lot of good stuff. i looked at blouses, dresses, denim, sweaters, tanks - i didn't find one single thing to buy! plus their stuff is way overpriced. $18 for a rvca tee? i could have got it at the rvca warehouse sale for $10. we did find some nice (overpriced) sweaters + jeans for my fiance though. i will never come here again. i would rather support crossroads and deelux - their stuff is way better (and more reasonably priced) anyway. if you read this whole thing: thanks. spread the word. ps: i used ALL 5000 characters on this review. buffalo you suck! read more

I came in with a basket full of clothes ready to sell. When I got to the front counter, the girl explained the process but seemed very annoyed. They only liked a pair of jeans and shoes out of a whole basket worth of clothes. I was offered a ridiculous price for my designer jeans which were in near perfect condition and practically nothing for the shoes. It was a complete waste of time and I did not even bother selling them my clothes. I don't know hwo they can be so picky yet when you rummage through their clothes theres so many questionable items. read more

This was the second time I have ever tried to sell my clothes to Buffalo Exchange and both times have been unsuccessful. Not only unsuccessful but very time consuming. The whole process took about two hours. When I came in there were about 4 or 5 people ahead of me and only 1 at times 2 people behind the counter. When I spoke to the other people in line they said that this was pretty typical. When I finally got to the counter the girl that helped me out was super nice and explained the whole process to me. She also explained things they were looking for and why she did not take most of my clothes. They took in one pair of jeans out of the 20 pairs of designer jeans I brought in... all in mint condition. They were looking for specific denim pattern, wash and cut. The also did not take in any of the dresses or tops I brought in. I noticed on their board by the register that they are looking for designer bags, sunglasses, spring wear, etc. Brands they want are American Rag, French Connection, etc. The clothes they take in seem to be college hipster style. Call ahead of time to see what they are taking in. As far as the store itself... it was pretty organized and well kept. It was quite dusty and had that 2nd hand smell but I guess that comes with the territory. They had a lot of cool accessories and would definitely appeal to college students. read more

I've been coming here for 5 years and each year it gets shittier and shittier. What once was a shop to find gems for cheap, bizarre MC Hammer outfits, and kimono floral shirts is now an anal, overly- critical, and CROWDED shop. What i can not understand is how picky they are when it comes to accepting clothes, yet I walk in and i see Ed Hardy shirts, American Eagle, Coach shit, and South Pole??? WTF? Now i am not going to smack talk on how messy, crowded, and unorganized it was since it was just a busy day, but it really is... and i dont like the new people at all. Fuck. This is my story: I had a really adorable custard colored chiffon floral dress that has only been worn once. She didn't take it. Then I had a mustard flowy skirt that was in perfect condition and she examines it for about a minute. And goes, "it looks a little washed." Doesn't take it. OK BITCH this is a fucking "buy sell trade" strore that you work at. My bad if im not selling brand new clothes! I tried to sell a Betseyville patent and animal print bowling bag. I only used it a couple times. Oh they took it. But she had to stare at it for 2 minutes. Then she asked the other girl how much it should be. $45. Then i hear her say, " are you sure? it seems a little used. It should be $30." Hey, I would really enjoy jumping over the counter right now and grabbing your stupid little aging hipster head of hair. Dont you know that this is a thrift store? Isn.t that the reason why i pay cheap for clothes that are supposed to look shitty? I mean, fuck! the clothes i just tried to give you is way better than the bull shit Ed Hardy shirts and ripped up plaid dresses you've got. you suck and suck it. i dont know what happened to the people i normaly see there. the red head and the really friendly, beaming guy, but they were replaced witha bunch of rude and stupid (no, actually stupid) women. Here's another warning sign before you come in: if you are planning on coming on a weekend in the middle of the day, don't even bother making your way to the dressing room. You're waiting 15 minutes. they only have 4 rooms for girls and 2 for guys. Naturally, the line extends, and its fucking hot in there. Seriously, go fuck this place. It is really a waste of your time. I'd give this place 2 stars at least since they will sometimes have clothes that'll get you happy, but after remembering that you are going to have to shove and dig for an OK floral dress, it's not worth it. read more

The people here are so rude. I work at Nordstrom. My clothes are not a low brand or bad at all. The way the girl with the weird color hair was acting is as if she was some hot shot stylist. Lady you work at buffalo exchange...chill. But they definitely need to work on their customer service. Even the other cashier apologized for her attitude without me saying anything because it was so obvious how rude she was acting. read more

Hey Buffalo Exchange, you need to post a sign of what you guys are buying in the WINDOW. I waited 1 hour outside to sell some stuff and the merchandise was brand new it still had the tags. The merchandise was from a local designer - SULLEN and you offered 3.00 for brand new board shorts and 3.00 for a brand new t-shirt. ARE YOU RETARDED !!! If you are looking to buy some used clothing , it is cool . Thank you for me wasting my TIME. BUFFALO EXCHANGE - IT is time for you to change. read more

I agree with Jasmine K. when she says she'd like to give a middle finger and no stars. The trendy idiot behind the counter LOST my drivers license, and I spent the rest of the afternoon sitting at the DMV paying for a replacement with the money I had made selling clothes there. Other than that, the vibe at this store is horrible. Maybe I'm just not hip enough, but when I'm paying money to shop somewhere, just humor me and act like I'm welcomed to be there. read more

Super rude employees, horribe selection. Come on now, Forever 21 crap? Puh-lease! This place smells bad and the staff need customer service lessons. Nothing nice to write about them. And parking sucks! read more

Best experience ever!!! Every single staff member was nice smiling and engaged with me. And they all looked damn cute!!! Thank you for a wonderful experience. I made a good chunk and spent almost all! Says a lot. Xoxo read more

This is my number one thrift store. They always have the best vintage pieces and the kindest of sales associates. My all time favorite thing to go for are the unique silver rings and vintage dresses. I love that you can also sell your own clothes for cash and store credit! I can honestly say I go once a week. I'm just in love! read more

I came here to sell and had about 2 bags of unworn clothing from some pretty high-end retailers. I had a really pleasant experience with the buyer, she was super sweet and looked over everything I had in my bag and ended up taking 2 jackets and two pairs of shoes. However, my experience went downhill when one of the male workers looked through my other bag. He gave me a TON of attitude and was super snarky-barely looked through any of my clothes before tossing my bag back at me. He then proceeded to whisper to his ~scene emo~ coworker in front of me, which I found totally unprofessional. To be brief, my experience totally soured because some of their workers act like they're on a middle school playground. read more

I got $32 for clothes I haven't worn in years. In my opinion totally worth it. Plus the staff was super cool and friendly. Brittany & Meghan were awesome. Definitely will be back ! read more

Came here on a slow weekday to sell some stuff. While waiting, I browsed around at the women's selection and was not impressed. For mediocre goods, everything was extremely overpriced. I also waited over 30 minutes for the salesperson to review one bag of clothing for the customer in front of me. She spent more time talking about Portland than reviewing the clothing, making this a very inefficient process. I ended up leaving because everything took too long and instead went to Plato's closet, which allows you to drop off your stuff and pick it up later, instead of waiting with your belongings the whole time. Parking in the area is really tough to come by and the spots are extremely small- I don't recommend coming here to buy or sell. read more

First time clothes sellers!!! This was my first time selling clothes here & I wasn't used to the area around Costa Mesa. The store is located within a mini mall, The Lab. When I first got there to sell my clothes there were probably about 5 people ahead of me and I waited for about 2 hours in line. There were only 2 people behind the counter looking through the clothes. When it was my turn a very nice guy helped me and explained the whole process to me. If you're not 18 or older you have to go along with a parent for their I.D. I brought along 2 full garbage bags of clothes consisting of Forever 21 tops that still had tags on them and some that didn't have tags on them. After about half an hour of looking through the clothes the total was about $73 in cash or store credit $100. I was extremely excited--thinking that I'd only get probably $50 worth of the clothes he went through. I accepted the cash and was assisted to the next cashier who rang me up and gave me the cash. He gave me back half a bag full of my clothes and told me they already had a lot of the clothes or they were just old and not able to sell. All in all, I was happy about the end results. If you're not a really patient person I wouldn't recommend this place because the wait was pretty long. Since I lived pretty close I was okay with it however; if you live far maybe you should try another place. read more

I've only been here once. I spent a good portion of my time sulking and bumping into people's elbows while watching my girl friend (who's bigger than me) pick up countless cute things that fit her. No fair. I noticed they had a pretty good selection of fun, strappy sandals for great prices though. I managed to find a size 6 that somehow fit my size 5 feet without falling off for $14. That helped console me when she found a ridiculously sweet Juicy Couture dress that was $10. Hmph. read more

Ughhhhh... I just would like to see more vintage options here.... Overall they have a decent selection. It's always a hit or miss here for me... I stopped by yesterday afternoon on my way to Urban Outfitters...... I was stoked that I found an incredibly dope canary yellow vintage dress that looks awesome on me... .... The staff are all rad and friendly.. The bearded dude that worked the fitting room in the tennis shorts with the ringer shirt gets extra points for being so funny.. read more

The thrift shopping here has gone downhill. The customer service has dropped as well. I use to enjoy coming here and looking through the items. Now everything looks overpriced. I'm more likely to find something better at the Urban Outfitters sale section. I like going to Galaxy more. They also pay better. read more

My rating is based more on the service when selling back clothes more than anything. Of course, I'm sure like anyone else, I feel a little haste towards the employee deciding the fate of my once loved pieces of clothing - donate pile or clothes pin and price me to sell pile. "But that dress is SO vintage right now!!!" I gasp through thoughts in my head. Sigh, despite that universal feeling that your clothes DO have value due to the memories created or coin purses emptied, they tend to lack any type of fashion forward qualities to a total stranger. Anyways, so every time I've gone to sell my trash bags full of clothing at BE, the person helping me is ALWAYS super nice and chatty, I love it! What better way to not feel super judged as a stranger goes through my personal clothing. Unfortunately, it's like a need to explain myself every time a piece of clothing is pulled from the bag, which could lead either to nervous conversation or a funny "you know what I mean?!" one, where the girls reassure me that I'm not the only one with a teal 80's windbreaker vest fetish back in the day. The girls are always really sweet, genuine and understanding, and I never have a bad experience walking out of there a couple dollars richer. As for the clothing pool to purchase from, I've never really found anything exciting or worthwhile other than pieces of jewelry here and there. read more

Super overpriced for items that aren't even that great. Sometimes I see garments that look like a piece of poop and I think to myself, why did the people buy this from the person who brought it in? Weird. read more

Whenever I'm in the OC area, I always try to make a stop at this Buffalo Exchange location! Each visit, I seem to find such good pants--a garment that I'm very picky about. On this particular visit, I also found a faded white vintage band t-shirt, which I have been on the search for! Finally found one here! read more

I've been to Buffalo Exchange once or twice and I've always found something, that I wanted to buy. The clothes are in good shape and some even still have tags on them still. I would say that Costa Mesa is a good area to go to because there are a lot of richy people with too much money that probably discard their clothes after wearing it only a few times or maybe not at all. They have name brand jeans and they also have some surf brands that I like. This buffalo exchange definitely has more casual attire since it's more of a beachy area so if you're looking for dressy stuff, I would probably go to the LA one. read more

Didn't like anything in the store. Not one thing. Very old and worn T-shirts are about the only thing that sell. If you are over 21 this isn't the best place to shop. read more

Ok seriously this place is a nightmare. Always crowded. The workers are rude and judgmental and I never find any gems. Don't even THINK about selling because you'll waste 2 hours of your life and then they'll judge your clothes - Literally I've had a girl rudely ask if I wore a dress I was trying to sell - I told her "yes, why?" and she implied that it was ugly and quickly threw it back into my bag along with the rest of my clothes as if it were a pile of shit (the same items that buyer rejected, I took to the Fullerton one and they gladly accepted). Basically don't even bring something unless its something very very current, brand new, preferably designer, and something that a hipster would wear, and even at that they'll buy maybe one item at most. I'm always insulted coming in here. The workers look you up and down as if they're better than you because you don't have plugs, neck tattoos, a ripped up guns n roses tee with your bra hanging out, and 3 inch platform heels. Having worked as a buyer, they are supposed to look out for what the customer wants, and not what they want. The racks are so full, but literally there is nothing there worth buying and most of it is overpriced -even for a high-end second hand store. The service is bad and sometimes its impossible even to move around in there because its so small and cramped. I like buffalo exchange, but this one is by far the worst I have been to. read more

A bunch of cheap forever 21 crap in the racks but they took none of clothes which fine but the whole vibe at this so called anti mall is a bunch of spoon fed hipsters .. Overrated read more