The doctors and staff are very attentive and knowledgeable and very personable…read more The lenses and eyewear are high-quality at a good price. Their warranties are second to none.

Let me start with myself and my family have been coming for years, but sadly we are moving on…read more Good: optometrists, eye exams high quality- prescription is correct. They have good hours including weekends. The not so good: They are ridiculously expensive with insurance and all. The price quoted for my lens after insurance alone was more than double the price I paid for slightly better quality lenses. None of it is made in house so all that price difference is pure mark up/greed. Multiply that by multiple family members- it's a no. Too much very good local competition and online to stay

The staff was haughty, rude and arrogant on the day of my exam and on the day I came to pick them…read moreup. It's clearly just how they treat customers. It took 3 weeks to get my glasses and I ended up with the ugliest pair I've ever seen. I needed counsel to choose a suitable pair since my vision is bad to begin with and I got nothing. Instead, I paid almost a $1000 for a pair of ugly oversized granny glasses that I am ashamed to wear. I didn't get a good look at them until they were finished and on my face. I've never had this experience before. I've been satisfied with every other pair of glasses I've ever purchased... even online. They are atrocious.

Every time I have gone to see Dr. Tran he takes the time to explain and educate me on the functions…read moreof the eyes and seeing in general. You can tell by the way he explains eye health that he's passionate about his professional. Gives me reassurance to know that I'm in good hands. Dr. Tran and his staff are really friendly and conduct themselves in a professional manner. This location is also super convenient for me. I highly recommend this eye clinic to everyone.

Dr. Pham is truly the best in business. New location is beautiful, have been going to Dr. Pham for…read moreover 3 years and he never fails to go above and beyond for his clients. Great staff! Dr. Pham is truly the best in business. New location is beautiful, have been going to Dr. Pham for over 3 years and he never fails to go above and beyond for his clients. Great staff!

I been with him for a almost 20 years he moved from downtown Houston and I followed him to where he…read moreis now he is so loving and caring and will help you in any kind of way to make sure you are cared for I will never leave him and the staff is amazing I love them They are like Chick Fila please come see them . 1315 Fresa Rd 77502

So far not a good experience! Lenses took weeks too long to receive. Never called me, I had to call…read morethem and push them about it, then bingo the next day they call to say they're ready! Worse once I got them I told the "optician" I could not see out of the computer glass pair, and she kept insisting it was something I would have to get used to. I explained these are not progressive glasses that you have to get used to. They should work when I put them on. She insisted the Doctor requires a four week follow up. I said I can't wait four weeks!!! I have to work and read and write contracts for a living. I need to see now. She said it was afternoon and maybe my eyes were tired to try again in the morning. I did and had the same problem, I spent at least $1500 plus on two pairs of glasses! The next day after I take them home, I had to go to my regular eye doctor and have them take those lenses out and put my old ones back in one pair so I could see and work over the weekend! I then tried to wear the computer glasses a few more times but never worked. I then called multiple times no answer!!! So I sent a detailed email requesting a response or to speak with the doctor because I live an hour away. I also left a voicemail, and again a voicemail the next day. Now 48 hours still no reply!!! So I called again the third time and at 2:30 PM was told both doctors were out of the office. I asked why no one has called me or responded to my email and the receptionist said the 2 doctors/owners are both very busy with patients all day. I asked when can I expect to hear back from them tomorrow? She said she doesn't know because they're both very busy all day. I said tomorrow's Friday, so am I supposed to do wait through the whole weekend and just see what happens next week?! Pathetic customer service and no way to treat patients in need of glasses spending thousands! They say their Theralense company is Superior for those needing prisms. Apparently here's ZERO expected follow up with the doctor for one month after the optician gives you your glasses! Beware! There's apparently few BVD binocular vision disorder (or miss alignment problem in my case) specialty doctors, which is why I engaged here. But there was another I found in Tomball, may have to check out. They say zero refunds also!!! BEWARE!!! I'm now referring to these doctors as the Wizards of Oz because they're behind an iron curtain and impossible to engage with beyond your initial visit. At least my experience so far. Really pathetic when you spent so much time and money that the opticians and receptionist are super flipping and you can't get any answers or return calls or emails about your concerns, or next steps to take!!!

I have been with this provider for many years. I wanted to confirm my annual appointment for later…read morein the year. During that process I asked about the insurance, as I had heard from a friend that something may have changed. Sure enough they no longer take my insurance since January, but failed to let me know of these changes. When I queried this I was told they would have let me know a few days before my appointment. After being a customer for so many years I find this extremely unprofessional.

I've been going to Dr. Redfield for years. My son, daughter and granddaughter are patients. Dr…read more Redfield is excellent. He's very mild mannered. Such a gentleman. He's quick, efficient and thorough. NO up selling. We won't go anywhere else. I refer family and friends to him. A+A+A+

I was very unhappy about the service I received!! Nothing like past eye doctor appointment…read more Insurance has been informed of the services provided and of the services not provided. Called my last eye doctor in DFW and will be making a trip for better services. Not sure if it was due to timing or others issues I rather not discuss.

I have been visiting John Reiter for about 10 years now. I'm not quite sure how I stumbled upon…read morethis place as I have been one to frequent places like TSO, Eyemasters and Vision Works most of my life. The folks at this place are VERY friendly and extremely helpful. Definitely not as cold as other places. I started getting my safety glasses here but now I just got all of my glasses and my kids glasses here. Working in construction for many years, I do have situations occur where I lose my glasses, they fall out of my pocket, they break, etc. ANY time I need a pair of replacement glasses, they are always so understanding and hook me up with a new set in short time. As far as the value, I feel like I get a MUCH BETTER PRODUCT here as opposed to the other places I mentioned earlier. I HIGHLY RECOMMEND anybody needing glasses to visit Reiters.

Been going there for forty years. Best personalized service you could ever ask for. John always…read morehas a smile and calm demeanor. If you have a glasses problem, he can fix it for you. Whatever that may be.

I have been going me and my family since 1984ish. The hold is kind thoughtful they go out of there…read moreway to help you and that the doctors to.

I've read some not so nice reviews about Hopping Eye Assoc but I went anyway because it was…read morerecommended by a friend. I will say it was probably the best experience I've ever had. I started wearing glasses at 10, contacts at 14 (hard lens). By 40 my eyes had gotten where they said I needed bifocals. Went back to glasses but I still struggled and had to take my glasses off to read. Every year I had the same argument with my optometrist and then with ophthalmologist. I was told I just had to give the new glasses time. I tried bifocal contacts. One lens for distance and one for near. I was miserable. I even tried the multi focal contacts but I still couldn't read. As my grandchildren started coming along I had my glasses off most of the time. Babies like to pull them and I couldn't afford a new pair if they broke. Yesterday I explained to Dr Sun my issues. He was willing to help me find a solution and it was so simple. I didn't need readers and because other Drs kept insisting I did, it was just enough magnification that I couldn't see to read, and I love to read. Dr Sun fiddled around with these funky frames that he could put different lens in and I would try them on. Guess what! I could see perfectly for distance and to read and everything in between. I could even go back to contacts. The solution. One contact only. Distance in my right eye and nothing in my left. My brain had already trained itself to use one eye for distance and one to read years ago so this was a breeze. I would go back to single vision glasses. Yesterday afternoon was the first time in 30 yrs I could see well. I moved out to the front where the front office employees were friendly and very helpful. I thought the frames were kinda expensive but I don't usually have to buy new frames very often and getting out of progressive lens was going to save me a ton. Plus nothing in today's world is cheap, nor is it built to last so when I was offered a warranty for $25 I jumped at it to have that peace of mind that my glasses were protected. I also knew I didn't have to buy my frames and lens there, I could go online and buy 20 pairs for what I paid for one pair. Yesterday, I would have paid 3 times what I did just because a Dr finally listened to me and I can now comfortably see near and far without removing my glasses or my contacts. From my years working in the warranty department for Kenmore vacuums, I always purchase a warranty if it's offered. Very few companies can afford to stand by a product they don't manufacture first hand. American made or Chinese made very few products are worth what we pay for them, that includes glasses. Kenmore has a 1 yr warranty that honestly is worthless. Agents are trained to listen to key words that void your warranty. In fact most products are that way so if it's something I want to use for a while I purchase an extended warranty. I've had to use that warranty more often than not. I'm sorry for anyone who didn't purchase a warranty and something happened to their glasses but don't blame the clinic if you were offered extended protection and decided not to take it. This is a whole different century and not the old days where Kenmore vacuums lasted 40 yrs. Nothing is made like it used to be. Bite the bullet and pay for the warranty. Thank you Dr Sun and Hopping Clinic for giving me back the ease of site that I figured to never have again. I'll gladly sign my name to this review. Sharon Walker

My husband and I were looking for a new eye doctor since moving back to town, and I could not be…read morehappier with my choice!! I did some research, saw the reviews, and went ahead and booked. From start to finish, the entire process was great. Everyone here is so friendly and made us feel so comfortable. We are customers for life!!

Staff is so welcoming. Wait was so short. Exam was very thorough and Dr Hernandez is very kind,…read morevery smart and took her time with my exam. I wish all my health providers were of this caliber!