The Buehler YMCA has become a necessity for my expanding family. The membership is fair, especially with all the services and spaces you can use. I just wish they would update some of the older areas. read more

I love the Y! Buehler has a clean lap pool which is almost always available, and a large cardio and free weight section. I also enjoy the free classes like Body Pump and Group Centergy. The staff and community are helpful and professional and make me feel welcome. read more

The facility charges almost $100 for two people which is out rages considering that some of the fancy health clubs charge not much more than that. Also it is very shameful that they do not give any discounts whatsoever for seniors and some of the fancier health clubs actually give discounts and it is cheaper to have a membership at some of the fancier clubs in the area if you are a senior. That is very sad considering that the YMCA was a Christian organization that set out to provide Fitness to everyone regardless of their income. Almost 100 for two seniors is outrageous . read more

Front desk used to be fully staffed and friendly. Customer service is no longer existent. I have too little time and many choices to settle for poor service so after 8+ years I canceled. read more

They just had a fire alarm go on. Their solution was to kick out all the children without shoes, jackets into a dark 30 degree weather. As a father of three kids, 3, 5 and 6 and the 8 year old in the showers I was not allowed to just run into the children's area and was assured that kids are fine. Really, after 30+ years of operations they could not figure out that in kids section they might have blankets in case of fire next to exit in the winter. My 8 year old was taken out of the shower and made to stay outside barefoot ( they gave her and everybody a towel). This organization is run incompetently by a mix of well meaning volunteers, teenagers, underpaid staff and C class management. Very disappointed an not the first time. read more

Love that the Y has an indoor track. It's great in the winter. Also, my daughter does gymnastics here and the program is outstanding! Cathy and all of the coaches do a wonderful job. read more

I want to say that I don't blame the staff for any of the below. I blame the Board of Directors and/or leadership. I want to like this gym, but they disappoint at every turn, every trip. None of the staff seem to enjoy working here, they have frozen smiles of fear, as if to say "Please hire me, Bally's!" I've heard staff and members comment on how little management is actually on site. It's not the kind of gym where you know who's in charge. They don't introduce themselves to members, they hide in offices or etc. I don't blame the staff, and the Senior Citizen employees are the saving grace of this gym; they are all sweethearts. I'm sure staff and management are underpaid. Most of them seem unhappy. This month the gym charged me 2x for my November 2011 membership. $58 on 11/15/11 and $58 on 11/16/11. They did not let me know this. The reason that I caught the mistake was that I checked my balance online with my bank on 11/17/11. I called from my office as soon I noticed, which was at 5:08pm, the GM and all of management, except for one building supervisor were gone for the day, according to the woman who answered the phone at the front desk. Another sign that people don't enjoy their job and want to get the heck out of dodge ASAP. I asked for the GM. She transferred me to Sabine (Membership Coordinator) to leave her a vm. She told me that Sabine would be in by 8am. I left her a vm and stayed polite. I asked that she call me before 9am on 11/18 because I would be in meetings throughout the day. She called me on 11/18 at 9:19am, I exited my meeting to take the call. She told me that she did not receive my vm but that she had a note from the gal at the front desk. She told me that they would fix the error and that I would see the refund w/in 48 hours, which is understandable. I'm sure that this will be fixed, and have no issue with that. However, before telling me this Sabine tried to pass the blame on to me. I manage a client-centric environment and the first thing that makes me lose respect for a manager is when they try to pass the blame to someone else, particularly to a client/guest/member or etc. I find this to be tacky and without merit. I told her that I was disappointed and that I was considering leaving altogether. She could care less, and told me how I can go about cancelling my membership but did nothing else. The message was quite clear: you're not a member here, you're just another number. Most members of Buehler are like me: we become members because there aren't many options in the area. There are local gyms in, but if you are like me, you want to join a gym with multiple locations. I joined the Buehler because I have access to the YMCA where I work in Evanston, where my guy lives in Niles, and I plan on moving to Chicago where there are others. This is the only reason why I've continued to be a member of YMCA. Because I can access more than one location. I have to say that the other YMCA locations are better in terms of service. They all offer the same thing: basic equipment. It's not a fancy gym, which is fine by me. The equipment is mostly old. The building itself needs numerous repairs. The parking lot has been in need of expansion for years, before I joined it was obvious (In the1990s it was needed). The rumor now is that they are finally expanding the parking lot, or there are 'plans' to do so. A lady on an elliptical next to me told me this and rolled her eyes and said "and this is supposed to keep us from leaving?" Another member told me that she is joining Lifetime Fitness when they open in Lake Zurich. The equipment is broken or breaking (cardio, weights, TVs, you name it), and the place is never clean. I know a gym isn't clean, but there are gyms that are cleaner than this. Much cleaner. And the locker rooms are awful. Just disgusting. I don't need sparkling (nice) but I do need sanitary (needed). This is not sanitary. They have health code and safety code violations all over the gym. Glaring ones - the sort that people who aren't 'in the know' notice. The company has the money to put back into the gym but they don't and in this case it's obvious that they don't. They don't even have a punching bag, which I figure is a staple of any gym. It's marketed as a kid-friendly gym (I don't have kids so this isn't a personal problem for me), however, I wouldn't advise anyone dipping a toe into the swimming pool, sauna, hot tub, or etc. Not even semi-clean. The 'kids' gym' (with a ropes course) is supposed to be monitored at all times. I've passed by the room for 2+ years and can count the number of times I've actually seen a 'supervisor' in that room, let alone one who is actually paying attention to the kids who are climbing walls, on ropes courses, etc. In short, this a gym where no one seems to care to improve it, where staff is unhappy, and where apathy exists at all levels. Join another gym. I am as soon as I move to Chicago. read more

There old reviews & I wrote one too about immature front desk people. I complained about that person and she's gone, not necessarily because of me. Anyway, the front desk staff is great now. Especially, Chicago Tina. read more

Unfortunately it is difficult to call anyone to find out about services and there is no way to leave a message. I have never been able to find a number to the front desk. A few years back they made changes to the fitness offerings and some good instructors left. That said, the family pool is big and the water temps are good. Equipment is in good working order. The customer service is what garners this rating. read more

I love working out here, it definitely exceeded my expectations from what I expected from the Y. I recently switched here from X-Sport, BEST decision I could have made! Even during peak hours you can still get on cardio machines/access the weight area. There are plenty of cardio machines to choose from and a nice weight area with plenty of equipment and space. Everything is really clean and well maintained. It is generally a nice courteous crowd that works out here. Everyone cleans their machines and staff cleans them continually too. TVs on all cardio equipment and free wifi. There are lots of classes included with the membership including Les Mills classes and a few you can pay for such as Pilates reformer and TRX. I definitely recommend it! The locker rooms are kind of meh and outdated but tolerable! read more

This an awesome place and super reasonable! Huge locker room, great staff, private little work out areas in woman's locker room, great nursery free with membership, 2 pools, great swim lessons....recreation room for small kids and separate one for teens. When people complain, I laugh and think to myself, for the money they are paying, they should not say a word. This is the Y people, not a private $200/mo gym. Sometimes you forget! read more

Joined over the summer with the special deal they offered. I absolutely love the active track program they have...I've already dropped 23lbs!!!! The new equipment wasn't easy to figure out but the staff saw me struggle and Nick came right over to help me. I've taken the groove class which is fun, energetic and it doesn't feel like I'm working out. Great staff, great friends and a great facility. read more

The Buehler YMCA facility management is clearly the worst among the other YMCA facilities in the Chicago North-Western suburbs. Management has no ability to properly schedule lap pool swimming classes and inform public on the same. For majority of working people the only time to come to the health club is evening hours after work. Being misinformed about the swimming classes schedule, the visit to facility often results in just a wasted time ... due to all lap pool lanes are closed for the public. And each swimming team coach can do everything he / she wants to do without any control from the facility management. For example, "lock" as many lanes as he / she can thus completely neglecting the rights of the rest of public paying the same club membership fee. Highly inappropriate management. read more

just called and spoke to a woman named Emily working today may 19 2014 at 10.15 am ...I was asking about a adult /family membership / pool and work out equipment ...she then was laughing at me and having another conversation with other people /coworkers not even worried about the costumer on the phone ! me ! I then said ( its very nice of you to laugh at people calling to get information /membership info ...she replied no problem have a great day and hung up on me !!!!......rude disrespectfull .....nasty read more

Not very kid friendly-have been given the stink eye just for having my children walk down the hallway. I get that not everyone likes kids but this is a family institution and not a private adult spa. As a mom of young male children all under five I have been yelled at for taking them into the girls/women's locker room to use the restroom as well as the women's locker room. The family locker rooms have three shower rooms and one restroom which is always-ALWAYS- occupied by senior citizens who have been using the pool. Where do I go to use the restroom with them or change them for classes? I've had people yell at them to get out of the way in the hallway when they're just walking at the speed a normal two year old walks. The facility itself is adequate but there isn't a large variety of machines and many times the ones they do have don't work too well and are out of service. A lot of the equipment is worn out and not maintained. The staff that works in the kids area tends to be completely disinterested in dealing with the children. I once left my two year old in there and watched from the outside window. My son was crying and trying to ask for help from the staff member and the staff member just walked out of the toddler area and stood outside the gate with their arms folded. I watched for about five minutes hoping that someone would come along and do their job but then just walked in and took him out. So I wouldn't count on the kids area unless your children are old enough to pretty much watch themselves. There really aren't any other family gyms in the area so I guess everyone's just forced to deal with the mean people and neglected facility. It's unfortunate that so many people who dislike being anywhere near children have all decided to gather here. read more

this place is the best 2 pools multiple locker rooms great classes out standing and friendly staff and a camp the cant be beat Ashly is one of the best counselors i have seen and the treat everyone here like family love this place monthly fee reasonable too read more