Do not go to this place. i had them mount and balance brand new tires on my new truck and they damaged 3 of the 4 wheels and refuse to pay for it. Also told me they aren't worried about the damage they did. Also did not properly balance the tires. read more

Best auto shop around! I drive about 45 minutes to get here but wouldn't go anywhere else. They are always fast and friendly.

I needed them to just change a tire. even though there was no one waiting, they said "first come, first serve" eve though the people had just dropped the tires off. then it took them 20 minutes to figure out how to get the tire out from underneath the bed of my truck. Morons! It took them over 35 minutes just to change my tire. I give them a zero if I could. I waited for over three hours to just to get my tire changed. I'd rather die than buy a tire from them. It would probably take a year to get it mounted. read more

Stopped in to have my tire looked at because it kept going low. The guy said to come in, it would only take 20-30 minutes.... 45 minutes later, my tire was done. It would be nice if they had an option to schedule an appointment like other tire shops. There was like 7 employees standing around when my tire got done and only one other car there, not sure why it took so long... When I got in my car my steering wheel was covered in dirt, my shifter was, and door. Not like we're in a pandemic and covid is a problem....just gross any business would allow employees to leave a vehicle dirty like that. Dealerships put paper mats down... Highly annoyed they would leave my car in that condition!!! Lost my business! read more

This place deserves the most praise one could give to a tire shop. They are fast, cheap and courteous. I went in on a Friday afternoon leading into a holiday weekend (rookie mistake) and these guys were so fast and professional they got me in and out within 30 minutes and I had a long line of people ahead of me. They patched my tire and pumped it up FOR FREE. I expected to pay for a new tire. Later the same year (2018), I brought in my husbands car for a new tire and they informed me his wheel was cracked, a guy got on the phone and found a used one across the street at the salvage yard for 1/4 of the price that the tire shop sells them. They look out for customers. A+ guys! read more

Incredible service. After going to a competitor who told me I needed 4 new tires, Budget Tire Center was able to repair my tire immediately (despite being busy) and didn't charge a dime for it. When I go to replace my tires in a couple months, I won't hesitate to come here. Awesome place. read more

Just 5 days after getting a set of new tires put on at Budget Tire in St. Johns, I made a trip with my 10 year old daughter. About 30 minutes into the drive, the first time I went on the freeway since having the new tires, I noticed a vibration feeling in the rear of the vehicle as well as on my steering wheel whenever I drove over 65 mph. Thankfully, we made it home safely but I knew something was seriously wrong with my car. I do have video evidence with the noise my car was making when we came home that evening, sounding like it was quite literally falling apart. The following morning, I took my car into Rick's Auto Experts in St. Johns to have him find a fix. Not even an hour after having it, I received a call from Rick stating my left rear tire had 3 of the 5 tire studs completely broken as well as a hollowed out and bent wheel. Rick specifically said he was surprised I even made it as far as I did without breaking the last two studs off and losing the tire completely. Can you imagine the devastation that could have resulted from losing a tire on the freeway with my daughter? What a huge liability this has become for Budget Tire. I decided to meet Budget Tire's manager, Miller, in person and explain to him the situation. He said he would ensure that he would have "his guys" check every single bolt on all of my tires to make sure it was all properly retorqued and that they would replace any bolts that may need to be replaced as well as get me a "NEW" wheel. He continued to explain to me there is a sign posted up on the shop wall with the specific torque requirements for all vehicles and I can remember as clear as day, he said it's obvious his guys over-torqued the bolts with it being a foreign vehicle. At this point, I was calm and understanding and honestly just wanted to have my car repaired correctly and back in my possession. I then took it on the freeway to a meeting. As soon as I got up to 75mph, the steering wheel started to vibrate again. I was sweating, worried that another wheel could possibly be falling off or on the verge of it. I didn't realize how traumatic this event had been for me until it started happening all over again. As soon as I got to my meeting, I looked at the "new" wheel they had put on. It was deeply scratched in many places and was obviously, nowhere near being a new wheel. I called a few people close to me and all explained that it was a very serious situation, that the negligence of Budget Tire not properly knowing how to torque could have resulted in an accident and even death of my daughter and I from that serious of an accident. Especially at the speeds we were travelling. I drove directly back to Budget in St. Johns and started recording a video on my phone to capture the entire conversation between Miller and I, because I could feel myself not wanting to walk away as easily as I had before and wanted evidence of the response received. When it comes to putting my daughter's livelihood at stake, I will do anything to protect her, as any caring parent would naturally do for their child without question. The fact that I had to come back the very same day that my vehicle was supposedly fixed, was infuriating. Miller's response to my anger was unprofessional and I will be sharing it on YouTube after I post this review. And yes, I let him know he was being recorded, that of which he said he didn't care! I spoke with the owner Shawn today and he was just as disrespectful as Miller, if not worse. Telling me, "Why don't you come down here, take over for me and run the shop yourself!" Was almost comical to think that's how an owner of multiple establishments handles customer service. He was not willing to listen to my statements or review the video I have, which is frankly quite incriminating to Miller and in fact spiderwebs out to Shawn. It's clear Shawn does not care about losing a customer nor about having a very credible dispute filed with the Department of State at this point. My heart goes out to any future customers that this "happens to on a daily basis" and hope for their safety. read more