National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.

I use National when renting cars for work. Pickup at DFW is always very busy but this day it was…read morefine. It was a Wednesday, mid morning and I did not have to wait long for a shuttle bus to the rental plaza. Elliot was the driver and got us there safely. They had a decent choice of cars, I chose a small jeep. The check out line was slow but they opened up more lanes as the line was building. The return: Kat checked me in when returning the car and was very quick and pleasant. Strange thing is there was an extra key fob in the jeep. I told her about it and she actually thanked me for telling her. The return shuttle process is really bad. So many people on the shuttle yet they keep adding people that are going to the plaza. They should empty the buses a little more or run more to relieve the crowds. Lots of people getting on and off. We had to shuffle around with big bags, reaching around people, some had to get off in order to let others pass. I got my receipt right away via email.

I rented from this location for several months while waiting on a vehicle I had on order. Patrice…read morewas always very helpful and polite. Vehicles were always very well cleaned and properly serviced. Would recommend this location!!

Very poor service here. I picked up a rental and it was not cleaned or vacuumed. Dropping it off…read morewas an experience in lame customer service. The girl behind the counter was messing with her phone when I walked in. She didn't say a word and just kept fiddling with her phone. I tell her I'm dropping off a car. Not a word, doesn't take her eyes off the phone. I put the paperwork and keys on the counter. Without looking up from her phone she sticks her hand out at me expecting the keys be put in her hand. I had to leave her hanging on that, the keys were right in front of her on the counter. She finally says something to me. "Did you fill up the gas?" I say yes but she walks out and checks anyway. Finally the transaction is done, she hands me my card and receipt without looking up. Not a word or bit of "customer service" at the end. There are so many places to rent a vehicle that customer service is the only thing that will make a business stand out.

Enterprise is a joke. The way they do their security deposit is BS. And it's best if you DON'T make…read morea reservation online cause you will pay in person aswell when you pickup the car. They charged me $300 online and another $300 in person. And it's not listed online either. And if you want to extend the reservation, you can't. You have to put another security deposit and they will NOT transfer security deposits. And you have to wait 3-5 days for the deposit to be sent back to your account.

The whole rental experience was awesome. Katie, (the little blonde one) was awesome and I…read moreappreciate everything you did! I hope you see this. - Kenny from California

Where do I start !? Everyone was super helpful and friendly . I was accommodated for the additional…read moredays needed for my rental as I missed my flight. I was provided a vehicle that I was completely satisfied driving . The assistant manager at this location I believe his name is Tyler was so awesome. He went over and beyond in customer service in making sure I was completely satisfied. Abigail took care of my extra hour fee which was nice and I greatly appreciate that! . We don't get enough positive feedback so I just wanted to give the overall customer care, customer service and professionalism a thumbs up! I will definitely rent from this location anytime I need anything! Thank you guys ..

I've been renting with Enterprise Rent a Car for 13 years,and this particular location for 2 years…read more Staff is friendly,helpful, and professional, no hidden fees and never had an upsell for a vehicle. They explain everything to you and will jointly go over the vehicle with you to make sure there's no abnormal damage.

This review is long overdue. These gentelmen helped me out…read morewhen I was stuck in Dallas with no rental car options. I flew into Dallas expecting to secure a rental car easy. Unfortunately, a hail storm hit two days before and took out several hundred cars from the typical car rental fleet at DFW. A referral from a person standing in the rental car center told me to try Metro. I am happy I did. They brought a car to me at the airport. When I returned my car to their offsite location, the personally drove me to the terminal. they honored their contract and returned my security deposit within 48 hours. The car they gave me was in good shape with average miles. My contact (Heb Mosomi) provided good service, good price and was friendly. Extra star for the curbside service!

Best rental car service EVER!! I have rented several cars in this metroplex, & this place is the…read morebest!! Very friendly & excellent customer service, nice car, & they are very quick at getting you to and from the airport! Highly recommend!!

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Horrible. Horrible. HORRIBLE…read more Their posted hours of operation states they are open until 5:30. Nope, we tried on two different days at 3:15, only to find that the doors are locked with no one inside. They don't answer phone calls. I called the main Enterprise number and all I got was the employee saying, "Well, that's odd." How can a rental company that is located right by a convention center never be open for business? Do the employees clock in, then leave? Avoid this place!

I have rented from this location a few times in the last 6mos…read more 0 issues 0 surprise charges 0 delays Car clean and ready upon my arrival. Friendly staff. ---- I did witness an issue with someone else in the store and was impressed with how they handled it. Situation: the person showed up at 9am to pick up a full sized SUV rental but would only accept a specific model. But their reservation was for 2pm during a holiday week. They offered to pickup the vehicle from a sister store so he could get his vehicle early. ...... what kind of dillhole shows up 5 hours early during a busy busy holiday wanting a very specific SUV and then can't comprehend the issue. I was impressed with their ability to stay professional and go out of their way to accommodate his nonsense. I wasn't having to deal with him and he was making me mad. Reservations pickup times are there for a reason and website says "or similar" vehicle No where does it say you get a specific model or trim If you need/want that then plan ahead.

I had such a pleasant experience at this location! The person who checked me out seemed to be…read morejuggling a lot when I was there (they'd just opened), but once he got settled, he took care of me quickly, and gave me a brand new car, which I appreciated! The return process was super quick as well. This place is super convenient, no need to travel to the airport for a car now. I'll be back!

I had driven into Dallas and was in a bit of a panic as I endured a flat tire which later became…read moreundriveable. I called this Enterprise location who brought someone to pick me up. The staff was incredibly friendly and sympathetic towards my plight. They gave me a great rental car to use while my current one was getting served. Still super friendly when I dropped my car back off. I got a ride to the auto shop my car was fixed at! So glad I was able to utilize the services at this location! Very helpful and friendly.

On January 12, 2026, I rented a vehicle from Enterprise Rent-A-Car under a signed agreement for a…read moreweekly rental rate equivalent to $27.80 per day. This rental was associated with an insurance claim through Lemonade, which provides reimbursement of up to $30 per day (maximum $900). At the time of pickup, I was informed by an Enterprise representative that they did not have my insurance information available, and therefore I was required to place the rental on my personal credit card (Bank of America). Based on this representation, I signed the rental agreement and took possession of the vehicle. After leaving the location, I contacted my insurance company (Lemonade), who informed me that Enterprise should have been able to bill them directly. I then contacted the Enterprise location and spoke with staff, who stated they had corrected the issue and updated the rental to bill the insurance company directly. Based on this confirmation, I proceeded under the assumption that everything had been properly handled. However, upon returning the vehicle, Enterprise unilaterally changed the billing rate to nearly $60 per day, which is more than double the agreed-upon rate in my signed contract. When I questioned this, I was told that this higher rate is applied when insurance is involved. This directly contradicts the written and signed agreement and raises serious concerns about deceptive billing practices and potential insurance overcharging of a bill which should have been at not cost, to being charged on my credit card over one thousand dollars. Attempts to Resolve I made multiple attempts to resolve this issue: Contacted the rental location several times -- calls were not returned by the store manager who was supposed to call me. Eventually reached the store manager, who stated he would follow up but never did Continued attempts to reach the manager were ignored Escalated the issue to Enterprise Corporate, who have not followed up as promised Due to the lack of response and resolution, I have initiated a formal dispute with my credit card company (Bank of America). If this matter is not resolved, I am prepared to pursue legal action. Last, a BBB review was posted and feedback online to help save others from this company. Last, the car they gave me died due to a battery that failed. I had to call to get it jumped, return it to the store, and leave with another car.