Terrible customer service. Website did not recognize my confirmation number so I could not modify…read moremy reservation. Called customer twice both reps stated that they could not find my reservation. When I returned the vehicle today the Manager Adrian was no help for the inconvenience. ADRIAN stated that the representative may have said that because they did not want me to return the vehicle early. Would not recommend.

I reserved a car to pickup at 5:30pm and they even called me earlier to confirm, then when I…read morearrived they had NO CARS! What is the point of making a reservation, them confirming, only to tell me they don't have any cars?! Worst excuse for a Budget car rental I've ever experienced! Never using them again!!!!

Rented a car here for a short trip and the whole process went smoothly. The car was clean, ready on…read moretime, and drove without any issues during the trip.

National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.

Book ahead, skip the counter and the line, and go right to your car!…read more That's always your best bet to be honest. I'll never understand why anyone would want to start a rental at the counter these days with apps and online booking so readily available. My Enterprise experience picking up and dropping off was great, and the folks assisting in both instances was good. The car was rather ordinary to be honest and was a bit more road weary than I would have liked. Finally as mentioned by other travelers, the ride to the terminals is a little bit longer than at other airports. Keep that in mind if dropping up a car and heading to airport.

Wonderful experience! Afrah was kind, efficient, and incredibly helpful. Truly a joy to work…read morewith--thank you!! Happy Holidays

Where do I start !? Everyone was super helpful and friendly . I was accommodated for the additional…read moredays needed for my rental as I missed my flight. I was provided a vehicle that I was completely satisfied driving . The assistant manager at this location I believe his name is Tyler was so awesome. He went over and beyond in customer service in making sure I was completely satisfied. Abigail took care of my extra hour fee which was nice and I greatly appreciate that! . We don't get enough positive feedback so I just wanted to give the overall customer care, customer service and professionalism a thumbs up! I will definitely rent from this location anytime I need anything! Thank you guys ..

This review is for the Enterprise Irving location at 2210 N MacArthur Blvd and specifically…read moreemployee Cole. My insurance company, Allstate, called this location and spoke directly with them before I arrived. They confirmed that I was coming and told both me and my insurance rep that there were 4 SUVs available. Based on that confirmation, I drove over 30 minutes out of my way. When I got there, I saw every SUV they told me about sitting on the lot -- clearly available. But Cole suddenly claimed they had nothing at all and told me I'd have to wait until next week. No explanation. No willingness to help. No accountability. He acted like he had no idea what I was talking about -- even though this exact location had just spoken with my insurance. This kind of behavior is dishonest, unprofessional, and completely disrespectful. I wasted time, gas, and energy because this location couldn't be honest or consistent. Enterprise -- hold the Irving 2210 N MacArthur Blvd location and Cole accountable. Do not mislead customers and their insurance companies just to brush them off when they show up.

Best rental car service EVER!! I have rented several cars in this metroplex, & this place is the…read morebest!! Very friendly & excellent customer service, nice car, & they are very quick at getting you to and from the airport! Highly recommend!!

REAL REVIEW! THIS IS A REAL REVIEW! Do not RENT from this place. My father was a loyal customer…read morepaid almost $350 a week for a whole year. Before then they were barely even gave him decent car when he wanted to switch out the car or the vehicle that he did get it and always made an excuse as to why they couldn't give him a decent car . Yesterday he was involved in an accident where instead of this company doing the right thing he had already paid them $333 for the week. This company refused to give him a replacement car after he paid his money. Instead, they wanted all the information insurances , but they did not want to do the right thing. He went to the hospital due to the accident. He took the necessary steps in resolving the issue. He asked them could they give him a replacement car since he already paid for the week and they simply had said not until they get all the claim information resolved, which is understandable but everyone knows when you get into a car accident in a rental car they give you a replacement. They ended up following him instead shut the vehicle down and left him stranded on the road. David was so unprofessional over the phone, how dare you all sit up here and treat an older person like this after he's paid you thousands of dollars and has been a good paying customer. David decided he was going to be rude and hung up twice in my face! You all are disgraceful, incompetent and need to be reported. You charged an obscene amounts for old vehicles and have no respect for your customers! With this review in mind go where your money is respected these people clearly don't respect anyone's money and do payments through ZELLE!!! he has paid this company for over a year and still took his money and told him that they were gonna give him a credit, knowing that they wasn't going to lend out another vehicle to him!

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Horrible. Horrible. HORRIBLE…read more Their posted hours of operation states they are open until 5:30. Nope, we tried on two different days at 3:15, only to find that the doors are locked with no one inside. They don't answer phone calls. I called the main Enterprise number and all I got was the employee saying, "Well, that's odd." How can a rental company that is located right by a convention center never be open for business? Do the employees clock in, then leave? Avoid this place!

I had such a pleasant experience at this location! The person who checked me out seemed to be…read morejuggling a lot when I was there (they'd just opened), but once he got settled, he took care of me quickly, and gave me a brand new car, which I appreciated! The return process was super quick as well. This place is super convenient, no need to travel to the airport for a car now. I'll be back!

I am currently working with my banks because I paid every week was charged every week and then they…read morehit me with 1,109 and change saying I didn't pay i brushed it off now. I was behind 2 weeks just moved they did work with me I called Saturday feb 1st 2026 to pay the 2 weeks I was behind I found out today 1/6/2026 that the car could of been paid on the first went for repo on Monday the 2nd and now they are charging me 1,700 almost 1,800 when he Erik should of took my money, the BBB WILL HEAR FROM ME

On January 12, 2026, I rented a vehicle from Enterprise Rent-A-Car under a signed agreement for a…read moreweekly rental rate equivalent to $27.80 per day. This rental was associated with an insurance claim through Lemonade, which provides reimbursement of up to $30 per day (maximum $900). At the time of pickup, I was informed by an Enterprise representative that they did not have my insurance information available, and therefore I was required to place the rental on my personal credit card (Bank of America). Based on this representation, I signed the rental agreement and took possession of the vehicle. After leaving the location, I contacted my insurance company (Lemonade), who informed me that Enterprise should have been able to bill them directly. I then contacted the Enterprise location and spoke with staff, who stated they had corrected the issue and updated the rental to bill the insurance company directly. Based on this confirmation, I proceeded under the assumption that everything had been properly handled. However, upon returning the vehicle, Enterprise unilaterally changed the billing rate to nearly $60 per day, which is more than double the agreed-upon rate in my signed contract. When I questioned this, I was told that this higher rate is applied when insurance is involved. This directly contradicts the written and signed agreement and raises serious concerns about deceptive billing practices and potential insurance overcharging of a bill which should have been at not cost, to being charged on my credit card over one thousand dollars. Attempts to Resolve I made multiple attempts to resolve this issue: Contacted the rental location several times -- calls were not returned by the store manager who was supposed to call me. Eventually reached the store manager, who stated he would follow up but never did Continued attempts to reach the manager were ignored Escalated the issue to Enterprise Corporate, who have not followed up as promised Due to the lack of response and resolution, I have initiated a formal dispute with my credit card company (Bank of America). If this matter is not resolved, I am prepared to pursue legal action. Last, a BBB review was posted and feedback online to help save others from this company. Last, the car they gave me died due to a battery that failed. I had to call to get it jumped, return it to the store, and leave with another car.

Great to work with great at answering all questions!! Easy to get to their location... good variety…read moreof cars..