Thank you all for making an unexpected situation so much better, accidents are always unexpected,…read moreinconvenient and stressful thank you so much for making a crummy situation manageable.... Well done 4139 W Bell Rd team

Great place! Customer service was so amazing! I spoke with…read moreAndrew a lot and he was so helpful with helping me every time I had to extend my rental. Returning the car was so easy! I definitely recommend this place!

Now that Im back home and settled in, It's time to write my review. In June 2023 I rented a…read moreminivan for a drive to Rocky Point Mexico. The associate I dealt with was Awesome, I believe he might have been an assistant manager. The minivan was in good working order, (Mechanically) speaking, no complaints there. The inside however was (NOT) in good working order as far as cleanliness. I immediately drove it to the car wash to give it a wash and a good vacuum that was badly needed. The minivan had an obnoxious funk smell, there was no way I was driving for hours with it stinking like this. As soon as I got home and gave it a good look, I realized there was what looked like juice and milk, spilled on several of the seats and the floor in the back seat area. Not wanting my family to drive in a nasty/funky minivan, I went ahead and detailed the van myself for the next two hours. I wiped down, disinfecting and cleaned all the seats, stirring wheel, dashboard and anything else I could see. After a thorough wipe down of everything, vacuuming cereal, French fries and god knows what else, spraying with carpet spray on what Im thinking was milk, I was able to knock down the smell quite a bit. My white cleaning Towels were all black, the vacuum was full, job was done. When I rented the minivan, I didn't anticipate needing to come home and give it, what was probably the best detailing its had since its been in service. (You're welcome Enterprise) I needed that time to pack the van and get it organized, not clean it. I would (highly) recommend you take a real good look into your cleaning/detailing department, and do some quality control please.

They didn't have to "pick me up" - but they did anything but let me down. I couldn't have been…read morehappier with my experience at this location. There is a large difference between working to make a living, and working to serve others. The latter would describe the ethic exhibited by Sierra K. who helped me when I picked up the car and when I dropped it off. We've all dealt with people who were part of the management team at a business, and quickly realized they didn't belong in management. This doesn't apply to Sierra. She exemplifies what it means to effectively manage her location and the tricky customer flow that comes with working directly inside a car dealership location. I was having the worst of the worst experiences at another near-by dealership yesterday (not where this Enterprise is located.) I brought my vehicle in at 740am, and got horrible customer service there. No updates on my car - then vague updates - then at 4pm I finally find out that my car will be there overnight. I was fit to be tied. Then the dealership told me "I" would have to rent a car myself, and took me in their courtesy vehicle and dropped me at this Enterprise. Do you think that I was a happy camper walking in there? From the moment Sierra engaged me in the customer experience, I was at ease. They were having just as challenging a day. Dealerships were just "dumping" customers there without calling to see if they had cars left. And in fact, they had none. Sierra was already sending workers out in pairs to fetch more cars from near-by locations. She kept me updated, she could see that I had a splitting headache, and made sure I was out of there in about 30 minutes. I had a clean/functional vehicle with no problems. Today when I returned the vehicle, Sierra had me checked in and out the door in less than 10 minutes. I don't think I've ever gotten out of a rental place that quick. More importantly, she was kind and courteous. She even took the time to explain to me the best way to obtain a rental from them in the future. ALL in 10 minutes. I remember thinking about that later..."Dang, she was a good future customer-relationship builder." One of her employees, Marvin, gave me a ride the two blocks away to the dealership where my car was finally waiting for me. He was really kind as well. I know not every car rental experience will be a joy for me in the future. But if I have the need to rent a car again? I'll try to get over to see Sierra and her team at this Enterprise location. That will ENSURE I have a good customer experience. There may be other car rental places closer to my home, but this Enterprise is only four miles from me anyway. Thank you Sierra and Enterprise for being a bright spot in a challenging 24 hour period.

Hey, so it looks like they got a new team member several new team members but Claudia helped me on…read morethis one checking out. She was awesome. Hit all the right points. Kept it all simple no overthinking it! I got Back and Tanner helped me out and yes, a good group here! Get in and get out! I love it thank you so much!

We ran into trouble with our rental car when the engine failed and the gas pedal stopped working…read more We were brought to this location to get a replacement vehicle. The staff handled everything quickly and efficiently, and one team member in particular was very friendly and took the time to chat with us. After such a frustrating situation, it was refreshing to interact with kind, welcoming people. We received our replacement car promptly and were back on the road in no time.

This was the absolute worst customer service I've experienced-ever! If you look at the screenshot…read moreof my reservation email, there is NO mention of hours closing at 12:00. I show up at 12:15 and they not only refuse to give me my rental (mind you I'm driving two families on a vacation to San Diego the next morning which is a Sunday and they are closed), they are SO RUDE! The manager comes out from behind and slams his hands on the counter all aggressively and yells "you people just show up Late and beg and wine and say this will be the last time please and it's too bad for you!" I showed them the email and explained calmly that I honestly didn't know they closed at 12, and they just told me to leave and pointed to the door. I'm so furious. Never go there!!

Hertz, I can't believe you are charging me for a small rock chip on the inside of rim. Not from…read morehitting a curb or something like that but a small rock from the road. This is Phoenix in a desert! Call them some guy from India is reading me a contract. Hertz you fail in customer service!

I don't rent cars too often, though I had dropped my car off at Bell Honda for a recall, and Bell…read moreHonda covered the cost of a rental at Enterprise Rent-A-Car for the day. They called over to this location of Enterprise Rent-A-Car, and an employee drove over to Bell Honda to pick both me and another man up. They came over in a timely manner and drove us safely over to pick up our own car rentals for the day. When I arrived at the counter to pick up my vehicle, the employee quickly got my vehicle prepared, answered any questions, and then brought me out to the vehicle to walk me through anything I needed to know and ensured that I walked around the vehicle to note anything out of the ordinary. I was told that I could return my vehicle to them directly or right to Bell Honda for them to pick up later if that was more convenient. When I returned my vehicle, I did bring it to Enterprise, but there was a long line, so I eventually brought it back to Bell Honda. I did witness the Enterprise employee try to help an older man out by getting him exactly what he wanted even though he may need to wait a little while for the vehicle he wanted to arrive (later that day) from another Enterprise location. I was impressed with the positive customer service at Enterprise. During a typical week, this location is open on weekdays from 7:30 AM to 6 PM, Saturday from 8 AM to 2 PM, and Sunday from 9 AM to 1 PM. While they have pick-up service available, they do not currently have after-hours returns available. You can read more about this location on the Enterprise website at https://www.enterprise.com/en/car-rental-locations/us/az/phoenix-bell-rd-autopark-5005.html. Also on the website, you can find deals and coupons, partner rewards programs, and solutions for businesses. You can also sign-up for e-mail specials. While I didn't intend to rent a vehicle or more specifically, rent a vehicle at Enterprise, I'm glad I did so, and I plan on doing so again in the future.

Call service sucks! He just hung up the phone call. Even if I asked him for recommendations! Im a…read moregold tier customer! Unprofessional. Try to be calm.

The owner does not provide a friendly and warm experience I would not recommend if you have kids…read morewith you.

Be careful where you park. They will threaten you with the police and harass you over parking. Very…read moreunprofessional in my opinion. Do better...

Swindled - After being asked to up scale and saying no, the guy at the counter kept asking and…read morelowering the price a little. This happened about 3 or 4 times where I said no and he would come with a different offer. My original quoted price was 400 bucks. When I returned the care, I owed over 800 do to the upgrade. I thought he said the extra 400 was the new total price. it was the added cost of the upgrade. I am an idiot for letting him do that to me. Never had that with other rental places. Stay away from Budget and Avis. This was at the Phx Airport.

I reserved a car online for 550. When I got there they said I had to take an electric car or pay an…read moreextra 250. I'm in from out of town and my housing doesn't have a charge station for an electric car. I'll never use budget to rent again.

The worst car rental experience of my life. I, and about 100 others, waited in line for FOUR hours…read moreto get our cars. We all had reservations but Thrifty was not staffed enough to accommodate. Plus since they are owned by the same company, Dollar reservations were working through the same line. They did not even bother to open the Dollar desk. When I finally got to the desk they had the nerve to try and upsell me. They should've been handing out discounts. It's an embarrassment for them. NEVER AGAIN at Thrifty or Dollar or Hertz (all owned by same parent company).

I have been waiting for my car for over two hours. Let's be honest with your customers at the…read morerental desk that you do not have cars. Horrible service never again

Angela Mitchell is the most experienced, kind, efficient rental agent I have ever delt with and I…read morehave rented at this location for years and she is the most knowledgeable, always finds me a great vehicle. Please change your mind AVIS, don't close this location! It's convenient, close, and love visiting my favorite Agent. This location is always busy. I have been in the store when a "Karen" was totally rude to Angela, she never loses her cool, she provided them with the information as to why they need to fill up the gas tank, and yet they have the nerve to blame her! The real Karen are the people who can't read the contract prior to renting. Teresa C.

I normally don't write many reviews, but I am a long-term SUV lessee at this location, and I have…read moreto say that Angela is by far the BEST manager I have ever experienced in the car rental industry. The North Central Bell Road Avis/Budget location is always spotless--clean, fresh-smelling, and brightly lit. From the moment you walk in, Angela greets you with a warm smile, even when customers are rushed, stressed about payments, or dealing with rideshare timing. Her professionalism never wavers. Angela is calm, collected, and an incredible multitasker. Since her arrival, this location has noticeably become busier--clearly a reflection of her exceptional service. She dresses professionally, carries herself with an attitude of gratitude, and genuinely takes pride in making sure every customer is 100% satisfied before they drive off the lot. Whenever I need to extend my contract, Angela makes the process quick and effortless. She consistently goes above and beyond to accommodate every renter, ensuring a smooth experience and encouraging customer loyalty. Her commitment and stability make me feel confident that I can always depend on this location. I sincerely appreciate Angela and will continue to lease exclusively from her at the North Central Phoenix Avis/Budget. She is truly the best.

We rented a cargo van and had an excellent experience. Mary was very knowledgeable helping us…read morefigure out what would best meet our needs. She was efficient and we had what we needed to get on the road in no time. It was such an easy process. Thanks so much.

DO NOT USE THIS PLACE.....EVER. This is the budget rent a car on Bell rd and 67th. Their customer…read moreservice is horrible. We have been a customer for 18 YEARS, and they did nothing to try and help us. They made us feel like we were POS. I NEVER WRITE REVIEWS BUT THIS I HAD TO DO. PLEASE NEVER USE THEM AND SPREAD THE WORD. MY GOAL IS TO CLOSE THEM UP.I can't go into details, but believe me, they are horrible people.